Selsdon Park Hotel & Golf Club Review

Very poor customer service from the front desk staff. Room and morning waiting staff made up for this but not worth the cost.

This room had been booked quite a while ago for a wedding event we (and several others) were attending. When the booking was orginally made we were advised that we could not pay in advance but would have to pay on check out.

We called to confirm booking earlier this week and were informed that my card detail were held for a room not under my name and completely the wrong room type. This booking was amended to the correct booking details and room type.

On arrival staff were very rude when we asked if we could check in early or if there might have been somewhere to leave our bags as we were attending a wedding and didn't want to leave them in the car.

After the wedding finished and we came to check in (at 23:30) there was a large queue which was not being managed sufficiently. Although there were 2 members of staff on the front desk only one appeared to be checking guests in while the other watched. Due to the original mistake with the rooms we were informed that there were no card details on the booking and we would need to make a payment immediately before we would be given our keys.

Other guests (who were friends of ours and had also had issues with their booking and card details being under the wrong name and room type) checked in shortly after and were told that they could not pay till the morning.

3 stars awarded as the room was clean with a large fan to help cool it and breakfast was delicious. Hot, well stocked and regularly checked on by morning waiting staff.

Nice venue but the hotel is in need of a refurbishment as the rooms are looking very tired.

Amazing stay! Such a beautiful room, shame the steam room wasnt working though! Food was lovely :)

After a 250 mile drive I was disappointed that no food was available at 9.30pm - the restaurant was shut and the bar menu wasn't on. The reception staff said I could order a sandwich but there was nothing else available. Ordered a beer but the bar staff wouldn't take an order for a sandwich. Not sure why, as there were four staff behind the bar and I was the only customer ! They said I had ring for room service (couldn't ring from the bar) so I had to leave the bar to go to reception to ring. Then had to persuade room service to deliver to the bar and not to my room. To top it off, one of the 4 bar staff then brought me the sandwich and the bill. I think the manager is called "Basil" !!

Lovely place but could do with a new carpet in the room and bathroom could do with updating

Really bad check in experience set the stay off to a bad start. Reception staff member who we dealt with was rude. Hotel a bit tired, but priced right.

Good place to stay. Clean, comfortable (though the bed springs were starting to make their presence felt and the carpet needed replacing) with desk to work at and plenty of sockets. They've managed to avoid the draughts often ubiquitous with such huge old buildings too.
There's a Wetherspoons less than 10 minutes walk away. Perfect.
They've got renovation work taking place at the moment so their room rates are extremely good, with breakfast included and free parking as standard.

Christmas party hotel is very loud got woke up early hours from delivery drivers on Sunday morning not good

The grounds are beautiful, easy to locate and lots of parking!

Cake by Sugartreats.co.uk

NHS staff cutting cake to celebrate 70 years of the NHS

Liked: the breakfast, staff, grounds, gym, pool.

Disliked: very loud late evening music (on weeknight) from birthday event, room much smaller than photos, doors slamming late every night (fit anti-slam mechanisms to them).

Likely would not stay again or recommend.

Nice swimming pool and sauna. Food small portions. Rooms are awful and management unfriendly.

Lovely looking course, but like climbing Everest... not a course for an extremely hot day... more of a late September or early April course.. SO MANY HILLS!!!! and very demanding par 3s feel like par 4s... but lovely place

The building is amazing, the food was good, the room was hotter than the sun & there was no air con and all the fans has been given to other guests.

Relaxing, excellent golf with good views, good food.

One star only, the reception staff are unfriendly and dismissive.
No one knows anything, it's like faulty towers!
I was told twice someone would call me back re my enquiry to a forthcoming event ... no call back!
Not sure if any customer service training is given - I suspect NOT...

Played with fore business all good some nice feature holes

A bit out of the way and very old fashioned but really nice

Very period building got that Victorian feel but morden amenity very beautiful place very helpful staff

Out of this world, steeped in history from QE1 to Henry 8th
Pricing food in you have the supplements along with the set meals but the room rates are great.
Facilities are great too. Pool sauna etc 18 hole golf course
Booked a secpnd nite

Check was very easy we got to the hotel early and our room was ready great start room was a small double which look over the car park the room itself was very clean that s all we needed for a night we ate in the bar area and the food was delicious nothing to complain about apart from the tables just needed a clean the grounds are amazing with lovely views went for a dip in the pool and had a jacuzzi breakfast was lovely and plenty full however did go at a busy time probably need more staff for breakfast to make it run smooth overall great stay and would stay again if I was in the area I did email hotel in advance to request a modern room as I was seeing bad reviews overall a great stay and would recommend.

Really good event held here. Staff very helpful & discrete. Has improved since new ownership.

Building is tired and the facilities aging but nothing was broken and for an overnight stay it wasn't bad.

Check in terrible, room booked on the ground floor because we both needed disabled access,room must have been a mile away from reception up and down stairs,complete nightmare, wouldn't go near this or any other in chain

Husband took me away for 1 night for my b day. .. really disappointed. First receptionist so miserable and unhelpful. . But spoke to another who was wonderful. Very old building but REALLY needs updating everywhere. Went to use the spa...how appalling that was.. absolute filth.

Lovely old hotel food excellent and buffet breakfast

Slow reception experience but friendly staff. Quite a few steps to the room but warm, clean bright and cosy. Large (expensive) bar area. Free wifi. Room service expensive. 1 minus star for the lack of security, the hotel has so many emergency exits left open on a night with no alarms its not great. No mobile signal on the ground floor if your on 3. Hot room need air con. A good selection of nearby local shops and open space to walk. Bottom of hotel path and turn right.

Staff unhelpful (popped in to ask about wedding venue hire). The appearance of the hotel has been altered but not for the better, the concrete canopy/awning over the entrance is disgusting and not in-keeping with the period of the hotel itself. Inside, it feels run down and untidy. The view out the back of the hotel over the golf course is nice, however I think that is the only redeeming feature at the moment. The whole place feels like it needs renovating, but done properly to keep the period feel of the original hotel.

Not impressed.put in a lower ground room.The carpet in our room was rucked up in the middle of the room,could be a hazard for a disabled person.All the windows were heavily rusted on the inside,parts of the skirting boards were rotted away.Shame because the setting of the place is amazing.

The venue is superb, as is the view, the lawn and the interior design. We were warmly welcomed at the reception. That's for the positive side. Unfortunately there are many negative points. On both days they were totally overwhelmed with the number of people who wanted to have breakfast. So there were a lot of uncleaned tables and not enough cuttlery and glasses. The service was super slow and the employees seemed to be very not in the mood to do their job. On the first day we postponed housekeeping with the result that they never showed up again on this day. As we wanted to go to the driving range there were no balls and they had to collect them first which took them an hour at least. To sum up: the location is great but if you're looking for a worthy 4 star hotel don't take this one.

For outdoor activities it's probably the most nice environment but food it's only healthy option not for those who likes spicy and fried

Poor staff not in keeping with the status of the hotel

Over priced and small rooms. Had to pay more for a superior room which had better decor as the other rooms are very dated. However the breakfast was delicious!

Staff were very useful and polite, room was very nice and food was great

Wonderful room. Lovely service. Joshua on reception in particular could not have done more to make our welcome and stay so wonderful. A real credit to the hotel.

Couldn't tell us if we could early check in over the phone so had to visit to be told we couldn't. Returned @ 2230 to check in with 3 kids after a wedding and the receptionist sent us completely the wrong way round the hotel to get to the room. No towels, travel cot or tea and coffee when we finally got there. Breakfast was travelodge standard at best

Great public areas, our room was very small and unbearably hot, requiring fan on full time!

Excellent service, foods & drinks. Buffet breakfast was excellent. Rooms were great. Highly recommended.

Stayed here through work. Huge building and good facilities. Not quite as nice as it looked in pictures but not bad overall. I would stay here again.

Decor is quite tired, food very average, service a bit slow. Feels like people are trying to do a good job but there aren't enough of them do it's tough. The hotel is in a beautiful old building, set in stunning grounds so has the potential to be great, but it's not quite there at the moment.

We stayed here for the annual PTC conference. Great location with a grocery store & restaurants/pubs nearby. The grounds are beautiful. Staff are super friendly. We loved our 8 day visit!

Had a very nice stay here recently. Amazingly quiet considering its proximity to London, feels very much like a country hotel. Absolutely no traffic noise which I was most pleased about! Will bring our swimming gear next time - the pool & health facilities looked great, was such a shame we couldn't use them.

This hotel must have been a great place to be some 50 years ago. Today, however, the buildings and rooms are in dire need of major renovation. Bathroom, windows, carpet, electrical, etc. - Everything is seriously outdated and worn out. Many emergency exit paths are unsafe and not marked clearly. Mold and water damage is visible everywhere.

From arrival to departing we had a unhappy experience. All staff where unfriendly and miserable. Our standard rooms needed an upgrade. The television was from the 1980's. Not enough pillows or towels. We could not have a shower due to not More

I was really let down by this hotel and it's a huge shame. It's unbelievably beautiful in the reception , gardens, bar areas and restraint etc. And all of the staff were very nice people but we had some serious errors with our stay. We were More

Nice time at the hotel, however dinner at the restaurant was a disappointment. Requested a non-dairy main course for my wife and the kitchen managed to get it wrong by using butter in the dish. Thankfully we were able to spot it before my wife ate it.

Saturday 7th at the Selsdon Park Hotel - my golden jubilee event. What an AWESOME DAY!!!!!!!

It was indeed a memorable day. A big thanks to the hotel for the excellent service on the day. The waiters were so supportive, well mannered and faultless. The Banqueting Manager for the day, Jan Sonneveld was the best ensuring everything went perfect and of course kudos to the Chef. We all really enjoyed the food. A huge thanks and appreciation to Emma Ellis Sales and Marketing Executive for receiving us so well and being consistent throughout. These are wonderful faces for the hotel. Aaah and the room was also very comfortable. Slept like a baby. I would definitely recommend the Hotel

Good summer golf course. Tends to be muddy in winter.

Very poor room, en-suite bathroom& general decor is extremely tatty. Constant hum from all I can assume was the hotel heating.... kept me awake all night. Restaurant lopks ok but very little choice. Cooked breakfast probably the worst I have had for a very long time. I will look elsewhere next time I need to stay in th he area.

Nice course but condition needs a bit of improvement.

Lovely staff, clean, professional. A young chap called Kieran was very helpful in the setup of my room, getting extra bits and pieces. Lovely place will come back again.

A lovely vintage hotel and golf resort, who's cooking staff should be tried for crimes against humanity.

Lovely hotel, gorgeous food, rooms are clean and comfy and the pool is great! Can't wait to return.

Easy check in, gorgeous room for a fantastic price. Great sausage sandwich for 3,50 but 4 pound for a pot of tea!!!

Lovely small and very quiet gym, relaxing loungers by the pool and steam room, sauna and jaquzi. Friendly members and staff too.

Lovely looking hotel. We attended a wedding reception which was well organised by the staff, toastmaster was brilliant, food good. Breakfast was great - loads of choice. Totally let down by the room - good size but in poor condition, pealing paint, mould on walls. Fine for the night and we got it for a good price as paid so far in advance but I wouldn't of been happy if I'd of paid the full rate!

Expensive for small, dirty rooms. When I arrived I was told there might not be any rooms for me, although shortly after a room was found. Not sure why they bothered to tell me. Either way the room was a tiny single bed, the walls very narrow so could hear everything from people walking past in the night and people getting up early for work. The only good part of this was the fast check out, couldn't wait to leave. such a shame as the hotel looks really impressive from outside. Needs major refurbishment. Shower window had mould, and soup scum was present around the bath.

Excellent hotel
Friendly staff
Everything was perfect

Comefortable room - a bit tired looking but all clean and tidy. Staff very helpful and pleasant. A very large establishment and lovely grounds - so lots of maintenance.

Great facilities staff are very polite a great atmosphere all for a very reasonable price

Stayed just the one night. Room, breakfast and service good.

Lovely old maner house with fitness and sport facilities with rooms for meetings and events

Friendly and pleasant atmosphere, rooms were immaculate and best of all it was quiet so a good nights sleep was had ....would definitely stay there again....Signature garden rooms ltd

Frankly the most boneheaded management of any hotel I have ever known. A beautiful but crumbling estate that the DeVere group has sunk a few millions into trying to renovate, yet they completely undermine their efforts with the most ridiculous policies and decisions that make it almost impossible to stay here. From the stupidest things like no hair conditioner, only one bath towel per room, powdered scrambled eggs and a simple bottled water being priced at 2.50 at the bar, to bigger issues like no air conditioning or soundproofing. While I realize the soundproofing is tricky in a building of this age and genre, one would assume that management would work within their means, and perhaps place a midnight limit on parties and dance music on the back terrace, so as to allow other guests to get a decent night s sleep. Or perhaps even give other guests a room at the other end of the building instead of right above said party. This is not the first time we ve had to move in the middle of the night because of noise concerns here and it is infuriating that the hotel is apparently so desperate for business that they allow a corporate party to go on past 2am on a weeknight with no regard for their other guests. Wake up DeVere. You don t deserve to be in business.

Amazing absolutely beautiful hotel exceeded my expectations

Lovely to look at and around most staff are friendly and engage with you.
Food is over priced and not always served as expected, there were no checks on 4 evening meals with how the food was and even mustard wasn't available.

That aside room was comfy and spacious, there were limited TV channels but who watches TV in a hotel?

Rooms are run down and dirty. Loud music is audible even though we are on the third floor. Avoid this place if you require a good night's sleep and a reasonable standard of cleanliness.

Lovley location, with nice big rooms amazing value for money, pool is always nice and calm with a steam room and sauna to go with it oh I almost forgot about the jacuzzi which I spent most of my day in. I was there with work and had to accommodate a Luton van and a smaller van which the car park can easily fit in as its huge, the area is brilliant there's a sainburys next door and a few shops pubs and takeaways down the road in Selsdon, the only thing I could really pick fault at is the fact of the TV only having 6 basic channels which I think is me being picky, staff exceptional always wanting to help.
And its only an hours drive from central London soon brilliant place to stay defiantly be going back!

Excellent golf course with well maintained fairways

Proper s***hole. It's a dated 3* hotel. Look at my pic of the room I had. Seriously a double room that was more like a rathole, no air con, dated, broken tiles in the bathroom and wallpaper that is falling apart. You better off staying at a hostel. Breakfast is awful. Pretty much everything was disappointing.