Selfridges Reviews

Open, spacious and smartly laid out. Without a doubt this is the best department store in London.

It beggars belief Selfridges remain in business, given the choice available today on-line. My wife and I have received terrible treatment over our failed electrical item and Selfridges have made every possible attempt to wriggle out of their extended warranty, meaning a Selfridges extended warranty is worthless (in our case)

We are now left to either losing all our money or paying for legal redress, something as a teacher and my wife an NHS worker cannot easily afford.

We will never shop at Selfridges again, nor will our friends or family. There are other smaller independent retailers prepared to treat you as a person not a number.

Given the endless stream of 1 star reviews now clinging to Selfridges seemingly crumbling reputation; a simple response from the Selfridges FAO Social Team "please call us" no longer cuts the mustard. It appears to me the levee is breaking for this once mighty retailer and it's hard to see how a previous trickle of decent, now turning into a flood of upset customers, can be stemmed without a fundamental change in attitude.

It has been said, the pen in mightier than the sword and so I write with passion - David against Goliath.

Caveat Emptor - buyer beware!

Its a great shop as you'd expect. Food hall is excellent. If you visit London then visit Selfridges too.

great selection of mens fragrances and helpful staff

When I feel rich I go there to realise how poor I actually am.

Still one of the best shop to visit for luxury items, food, perfume and jewelry amongst others.

I called in here to spend some time whilst waiting for a meeting. You are hit from the main doors with the most overwhelming smell of perfumes and colognes being sprayed at you by what seems to be dozens upon dozens of staff like some kind of Japanese gameshow. The place is very popular with tourists and fans of the TV show Mr Selfridge, and it is laid out immaculately. It is worth a look inside but go in by the side door to avoid the perfume.

Nice department store... Great sneakers section! Doesn't get overly crowded.

This place is a discrace. Made an order for click and collect on Xmas Eve. On the day of Collection I had still had not received an e-mail confirming it was ready for Collection so decided to head to the store. On arrival I was told the order had not even been proceesed. No calls, no e-mails...not communication at all to say there is an issue with the order. This is a business the strives to be the Best Department Store in the World? Truely appalling. Stay away from this place....if they can t even manage a click and collect service there mission to be the best department store in the world is decades away.

I find shopping in Selfridges very easy with superb quality and choice.

they have no toilets in here had to poo in one of the bags it bear stunck and use one of the t-shirts as bog roll the shirt was very soft on my checks felt good and was no left overs i would recommend for a last resort if you need to drop a mad dooky

I love wandering around the food hall. There's always something new to see or try.

I've been here for a gig and it was an amazing experience! Such a cool place

There is lot of options and brands there but most of the staff specially in the big brand are not so kind and it happens many time that they completely ignore me when I was asking for some help, they need more training on how to serve their customers.

The store is really big. There is a map available when you enter the store to help you navigate around. There are lots of brands at this store so something for everyone. There is also food and drinks available to buy in store. I particularly liked the fact that there is a Multi faith (prayer room) on the 4th floor near the customer services till.

Delightful, loads of beautiful bags but what happended to Starbucks...

Comprehensive and distinctive shopping available in most brands / perfumes / enough of the stores that are worth shopping in

Spacious , lovely designer clothes and shoes bags

Harrods for a younger demographic, very trendy, but also pricey.

Great shopping experience for people with class. I enjoyed every bit of my shopping. You can get everything you want - from cosmetics, clothing, accessories quintessential items... You name it. It's also a good meeting place in the heart of London's Oxford Street. But the price...

staff were friendly and helpful. the mall is very well ventilated and spacious. there are even alot signages and making sure you will find your way. if you are still lost, the staff arpund the mall can point you to the exact label you are looking for.

the tax refund counters are efficient and there are several of them to minimise your wait. you can even help yourself to the bottled water from the pantry while in the queue.

overall.a pleasant shopping experience.

Everything under one roof, but staff needs to be a little faster at helping customer and when they are wrapping the purchases specially at Chanel

Love it, they have everything and it's all the expensive high quality stuff. There aren't any bargins here but that's the point.

Just visit, take it all in and be amazed. Cracking store, such a huge choice. You could probably spend all day here.

Came here for coffee and to use the toilet as there seems to be a distinked lack of facilities in Bond street when you think of the number of people who go there on a daily basis.
The coffee was really good, expensive but good and the toilets were a welcome sight.

One of my favourite places for lunch at the champagne bar, seafood lunches are excellent. Lovely staff.

Shop is wonderful loved it. However, myself and grand daughter went to Christian Louboutin department as I wanted to buy her a pair of shoes for her 18th Birthday, we made a special journey to London to buy these and I can assure you if we had not spent the time and trouble to come to the store we would have walked out in disgust. There were three staff stood talking to one another and not one made the effort to approach us to see if we needed assistance - customer service at the very most one star, even the guy who served eventually when we approached him with a show in our hands, was not that really interested. WERE WE NOT DRESSED IN THR RIGHT MANNER DID HE THINK TO HIMSELF THEY WONT BUY ANYTHING. Well we did buy because we came to the store with the sole purpose to buy a pair of shoes. They really did not deserve the sale.

Staff ignore you and it's too busy. But has a lot of choice.

Always a pleasure, never been disappointed in any way

My favourite department store of all time. The legendary Oxford Street branch of Selfridge. Exclusive and stunning range of menswear, womenswear, shoes fashion and accessories as well as electronics and technology. You must go. Near Bond Street tube.

Selfridge's never disappoints, such a magical shop, made so many happy memories here!

Rating is purely on the basis of the 'service' at The Brassiere of Light. We asked for a table for 6 to have the Traditional Afternoon Tea. The waitress asked "Are you eating?". I was a bit confused and responded that we were having "afternoon tea". The waitress responded that if we were not eating, we could only sit at the bar. I said that it would be a bit difficult for the 6 of us to enjoy the afternoon tea at the bar. The waitress said again that we could only take a seat at the bar and walked away! All the while, there were 2 tables free and did not appear to be reserved. Regardless, I felt that we were dismissed quite rudely. I thought Selfridges welcomes everybody ... pity the staff are arrogant and stuck up! The colour of my money is the same as everyone else's. And I'll note that the afternoon tea was 29 pounds, nearly 60 aussie dollars, so it wasn't spare change!

One helluva shop. Awesome retail shop therapy for those in need. Floors n floors of your most wanted brands of almost all type of stuff! Spent a whole day here almost every time i have been here...

Great variety of everything.Staff always really helpful and knowledgeable in their particular area.

Great selection of luxurious goods but way too overcrowded with tourists..... best to avoid on weekends...

Have always loved shopping in Selfridges cos of their good service, everything is so nicely organised, and special thanks to this customer service lady from the VAT refund lounge, Monika - thanks so much for your kind assistance !

Probably the best department store in the world in that it has an extensive range of products in a visually impressive and immaculate store. Always seems to be busy but assistance is quickly available. Staff knowledge is good. The only negative comment I'd make is that products are usually sold at full RRP (except during sale) which makes it an expensive place to shop compared with online. Worth a visit though.

Royalty shop, very expensive but EXCELENT even the Windows displays are amazing, always a thought beyind it or different subjects. Service one of the best and so appresentation.

I dislike shopping. But the wife likes this place. The staff here are really friendly and nice, always making you feel at home. Good quality food options too.

Staff didn't know where other sections of the store were.

Amazing store!! We loved the passionfruit cheese cake, lucozade, couple of gewurztraminer and ambience. Splendid!!!

Fantastic service in the lingerie department but do they have to play this awful music more appropriate to a soho bar or McDonald's! Extremely noisy! Apart from putting off customers, don't they have any feelings for their staff?

Lavish. Expensive. Luxury. High quality. Great customer service. Overpriced. Full of people

This department store is amazing customer service is the best.

this store is so nice and the people who work there are friendly af

Many brands under one roof. It is less crowded than harrods!

Hmmm Christmas shop is somewhat underwhelming. If your going just for that don't bother it's only baubles and tree decorations and not as good or as big as it used to be when in the basement. I like Selfridges star lost because of not very exciting Christmas shop

I don't like this store, it is always very crowded.

Iconic. Worth a visit even if you don't plan to shop.

Too many people. Too much perfume. They don't even sell fridges

Ideal for the wildest luxury shopping. What you are looking for, you find

Good burger experience, excellent lamb burger. Strawberry Mike shakes must try

Big wow in everything
Make sure you have more than credit s to spend 100/100%

Huge department store on the high street. A bit overpriced but surprisingly sometimes they sell the same goods for much cheaper than in the brand's own shop (not talking about sales)!

I visited the Oxford Street branch. High-end quality shopping. All brands under one place. Excellent service and super after sales service. I had a problem and Mr .Adam solved it like a breeze...a big thank you to him and to Selfridges.

Ordered a few items on the website to be delivered to the Oxford Street store. And as i was getting ready to go and collect I received an email informing of my order being cancelled and refunded?! I was baffled as I didn t know what the heck happened. Phoned up to find out what the issue was but nobody could give me a valid reason all they could tell is the order reached the delivery location and it was cancelled and returned. Unhelpful customer service agent advised me to reorder the exact same basket but that would have been impossible as some of the items were out of stock. Now I m left as confused as I was before I called. And the icing on the cake is they kept admitting they dropped the ball but they wouldn't do good will gesture to keep a customer happy, even though I mentioned it. This morning when I first called to make sure the parcel will be waiting for me to collect, I was assured it will be, hence I got ready to go to the store. Really Selfridges? For a company that prides itself for offering high end products your customer service is at the opposite end of the spectrum.
I am sure I m just another insignificant chip off your money hungry company, but this person here is taking his business elsewhere.