It beggars belief Selfridges remain in business, g...

It beggars belief Selfridges remain in business, given the choice available today on-line. My wife and I have received terrible treatment over our failed electrical item and Selfridges have made every possible attempt to wriggle out of their extended warranty, meaning a Selfridges extended warranty is worthless (in our case)

We are now left to either losing all our money or paying for legal redress, something as a teacher and my wife an NHS worker cannot easily afford.

We will never shop at Selfridges again, nor will our friends or family. There are other smaller independent retailers prepared to treat you as a person not a number.

Given the endless stream of 1 star reviews now clinging to Selfridges seemingly crumbling reputation; a simple response from the Selfridges FAO Social Team "please call us" no longer cuts the mustard. It appears to me the levee is breaking for this once mighty retailer and it's hard to see how a previous trickle of decent, now turning into a flood of upset customers, can be stemmed without a fundamental change in attitude.

It has been said, the pen in mightier than the sword and so I write with passion - David against Goliath.

Caveat Emptor - buyer beware!