AT&T Review

Charlie Miller has been my rep for years and has always been very helpful and knowledgeable of the new products on the market. Always goes the extra mile to find the best most cost effective plan for me.

Staff really don't know much here. I visited 2 times on seperate occasions to find out some plan options. I was directed to their phone support on both occasions. Why even have an outlet if you get directed to call customer support each time. Staff need some serious training. T-Mobile just opposite had all the answers and were extremely helpful. AT&T Staff seemed like I was bothering them.

The worst customer service ever. The manager is very rude.

Kelly at Concord Mall was absolutely wonderful. She was very knowledgeable and explained everything in detail so that I understood. I even went back to verify something that I wasn t clear about and she took the time to make sure I was comfortable with it.

Kelly and Ryan and Lily helped me figure out what kind of phone I needed over the course of three days. They were each very informative and knowledgeable, as well as patient and kind. They walked me through everything I needed to do to set up my phone and my phone plan. I would recommend them and their store to everyone.

Wonderful service from the reps and very knowledgeable!!!

I went there to pay my cellphone bill and purchase an accessory for my cellphone.

Great customer service!! Very knowledgeable and was able to explain everything easily. Definitely will go back to this store for future purchases and questions.

Great service very professional and very knowledgeable.

Awesome service & helpful staff!! Definitely would recommend to friends.

Love everything! I have been a customer for 14+ years!

Awesome experience with Charlie and Kelly! Very knowledgeable and made me feel very welcomed. Would recommend to go to this store!

Our rep was very fast and efficient! He got things done in a very reasonable time! I d definitely go to this location again!

If you can, go to a corporate store. These folks accepted my trade in and bobbled the paperwork so I could not be reimbursed. The do not answer the phone at this location, so calls are routed to the AT&T customer service center who. The customer service center cannot help because they are not a corporate store. The only way to get results is to physically go there. STAY AWAY

Charles and kelly were awesone! They handled every need i had and i would never go to any other store.

I went to the store to be helped. I was welcomed with a friendly rep named Khalil who needs a raised. He answered everything I needed and made sure I was taken care of. Will be spreading the word about the excellent service your store provides.

Tori Vargo and the crew at this store were very kind and helpful in helping me set up UVerse at my new apartment!

Authorized retail location, refused to ship phone to store location for pick up.

I had the worst experience at this AT&T. I wish I got his name, but the customer service I received at this location was terrible. I walk in looking to buy a new iPhone and was treated like garbage by a young black man (maybe around 30) who flat out refused to sell the iPhone X to me. Is your job not commission based? His tone and arrogance were so rude that I didn t even want to buy the 8 from him. I walked out with a bad taste in my mouth and took my business to Christiana mall. I was much happier with my experience there. Save yourself the trouble and don t go to the Concord mall location.

This branch rocks..awesome customer service. Promote this peeps already and let them train succersors

This store is very helpful and convenient with how fast they can help you and satisfy your needs.

I purchased a new Apple Watch to replace my old watch last year. A few employees in this store set up the new watch. A year later I am now realizing that they added another Apple Watch line when they set up my watch and that I ve been paying on this line for a year. I called att and was told that they could only refund me $30.00 of the money that I ve been paying ( free money to the company) for the last year considering I was never using this second Apple Watch line.

Josh was great in assisting us with setting up new services bringing 4 lines to the company . He was able to assist us in choosing the best plan that works for our budget. In addition to josh awesome customer service , his teammate Matthew offered help to us as well. I love the fact that they were able to work well as a team. Oh and Thanks Josh for the pink headphones lol.

Nick Caldwell did a fantastic job.
He was patient, professional and extremely helpful.
His interpersonal skills are remarkable.
What a nice young man.
He did all this while balancing other potential customers as he was the only one available for some time.
He is now our go to guy! Very knowledgeable of the product line. Including our very old phones.
Thanks for an enjoyable experience!
Dave and Rose

We went in on Friday to get the new iPhone X. Charles assisted us with the transition from the iPhone 6. He helped set up my new phone, updated our account, answered all of my questions and was very knowledgeable and courteous. Overall it was a very pleasant experience. Thanks Charles!

Love the workers there especially Charles and Kelly those are the people you have to talk to!