This place is a discrace. Made an order for click ...

This place is a discrace. Made an order for click and collect on Xmas Eve. On the day of Collection I had still had not received an e-mail confirming it was ready for Collection so decided to head to the store. On arrival I was told the order had not even been proceesed. No calls, no e-mails...not communication at all to say there is an issue with the order. This is a business the strives to be the Best Department Store in the World? Truely appalling. Stay away from this place....if they can t even manage a click and collect service there mission to be the best department store in the world is decades away.