The day before my surgery they wanted a huge deposit even though I have great insurance. They badgered and bullied me into paying the deposit. Later I find out they kept it for themselves and never applied it to my insurance deductible. The care and services were good, but they are scammers. Don't ever pay the deposit!
I came in with severe chest pain, unable to breathe without coughing, wheezing, and fatigue for two weeks and was prescribed a nasal spray. I felt they did not believe the severity of my pain nor where I felt it.
I came in one night after work for heart palpitations and dizziness. I was there for a total of 3 hours. They took a chest xray, did labs on my blood samples, and did an EKG. The ER doctor called the on call cardiologist and they both came to the conclusion that I should be put on a medication that is typically used to lower blood pressure. So I was sent home with a $5,000 bill and this medicine. I took the medicine for a week. It made my symptoms worse. I ended up going back to the ER 7 days later only to be admitted for 3 days. They ran all kinds of tests on me during this time. The doctors and nurses were very nice and were trying hard to figure out what was wrong with me. I ultimately got a plan of action I was satisfied with but I feel like they just rushed to get me out of their ER on my first visit and didn't take the time to try to help me. The hospital is clean and they had staff sanitizing and cleaning often. The food is typical hospital food.
Horrible care here at the emergency room and it's not even busy. The nurse acrs like we are putting her out when we request painkillers for our grandmother who is in extreme pain. We've been here for two hours and no one has told us what's going on or what's going to happen next.
Horrible service the nurse who took my iv Out didn't wear no gloves or neither did she wash her hands . Now do to her medical malpractice, I live with fear of an infection or disease do to that error.
I wish all doctors and staff obey rules. That will make people like myself more safe.
Procedure went very well but practically impossible to pull up to admitting. Staples truck taking up needed space and 2 yard maintenance trucks when first arrived. That should be for patients only.
Idek where to begin. I come in to the ER at 3am, and didnt get seen until 5am. Mind you, when I came in I was the only one there. 2 others come in after me & they both went back before me. When I asked the registration nurses they said its not first come first serve its the severity of the issue. Mind you, I came in crying and when I went to ask them I was crying as well. Thats not severe enough? I m in that much pain but its not severe? Ok. So when I finally did get seen my doctor was horrible. She said so theres really not much we can do, its all about pain control. What? Duh! Thats why I m here! She was very insensitive, and nonchalant. Almost like she was just going through the motions. The only person that was understanding & thorough was the nurse who came in to give me the medicine. The medicine they gave me for pain did not work & all they were saying is that it could take up to 30 min to kick in. They let me leave in pain. I wouldn t recommend this hospital even if its the closest one to you.
Came here for a broken leg and everyone Doctors and nurses where really friendly and professional makeing me stay here very comfortable.
They misdiagnosed and almost killed me. Albeit they did finally correct their mistake after weeks in the ICU and over a year of recovery. Then, stupid me goes back. Get a diagnosis of a terrible infection. They send me home. Three days later I was in sepsis. Another wonderful hospital stay. Had a pic line in and had to cancel vaca due to lack of treatment in the beginning. Today they are putting my healthcare choices to the judge because they are saying I said something I didn t. It seems to my they are the ones who need the oversight. The hospital has forever damaged my heath and takes no responsibility. Where is thier oversight???? Go only at your own risk.
I just left the hospital about an hour ago, I've stayed there for about couple hours , I've felt like I was waiting in a michanic shop, everything was laud and they treated me like I was bag of trash that must leave the ER.
Took someone here with complex symptoms Oct 2012. I was *amazed* how quickly we got in -- literally walked from check-in into a room, and I was encouraged to stay the entire time. Quality of care and "bedside manner" both excellent. And unlike an earlier commenter, I found that the doctor was willing to dialogue with us about what tests we didn't need to do if we wanted to save money.
I went there with a broken hand and I have no complaints. The only thing that kept me from a 5th star is their handling of the visit.
I had surgery at another hospital in another state a few years ago. Prior to having that surgery, I experienced an event which led to the need to have surgery. I recently moved to the Phoenix area and thought I was having a repeat of that same event. I visited Honor Health Scottsdale Osborn and am hugely glad I did. The staff was so warm and friendly, I had great conversations with everyone and received such terrific care. My issue was taken very seriously, I received the tests I hoped to have, and got the result I wanted (nothing wrong!). I didn't have to spend my weekend worrying whether something was seriously wrong with me thanks to the excellent ER staff at this facility. Highly recommend!
I recently was admitted for surgery and was very underwhelmed by the nursing staff on the 5th floor: They were not very attentive. My first nurse when i was first brought up to my room lacked warmth and hardly checked in on me. I was in a lot of pain and all he could say is i don t know... He was not very comforting. My bedding was all over the place. When he did come in my room, he seemed like he was in a rush to somewhere. My overnight nurse was a little bit better. She seemed to care about my pain levels. My morning nurse was okay, but she kept
Forgetting things when it came
Time to remove my catheter. Thank god i only spent one night, the staff just lack genuine warmth and care. There was hardly any communication and I felt like a number and not a patient. I will say the nurses who cared for me prior to my surgery were wonderful, awesome bedside manner.
Dr Martinez and the nurses were fantastic in the ER. They made me feel cared for, they were efficient and even made me laugh. 10/10 great experience.
Was there with my two year old tonight.... the staff was wonderful and made every effort to make her smile even though she didn t feel well. Also very greatful the doctor was on top of things and checked her throat even though I brought her in for vomiting and a fever... turned out to be strep! Big thanks to everyone who was working tonight! Including the very nice lady who did our registration and checked on statuses of labs and discharge for us without us asking :)
Took my wife to Osborne and she had 10/10 abdominal pain in her twelfth week of pregnancy. She was unable to walk and the triage RN was rude we sat in the loby 1.5 hours watching less toxic people get called. We left. I will never go back at least they could have looked at her instead of letting her suffer all that time.
My daughter went in & still there with no answer..testing & still waiting for a test.N which i waited there all day. My daughter says staff( nurses, physician) have been really attentive & nice.
Wonderful birthing department! Separated from entire hospital which I love. It's right across the street. The nurses are so loving. I love being spoiled prior and after giving birth. If that's important to you then this is the place to deliver. Great food from Cafeteria! Lots of security too.
Staff is nice and helpful, but they are under staffed, and one hour estimate turns into three or more hours actually.
Horrible experience and will never recommend a HH facility again. If would take my chances at Tempe at Luke's. The most unprofessional and rude person I have ever met goes to Cyndi the ER nurse at SOMC , I get that you see alot of things in the ER and your day is probably so long and busy but when a new pt walks in don't act like your to good to do your job, you chose this profession. Her bedside manner was just terrible and she was just rude and her eye rolling, like what are we in jr high. I have never felt more low then how she made me feel , I'm obviously scared because I'm there and just want to know the next step, but she just rolls her eyes and says well follow up with your Dr we just see you to rule out your not dying but the ER doesn't fix the issues. Like you know what lady , hope you have a great night and good health but you are a PROBLEM!
Wonderful staff! Great experience for me. I'm surprised to hear about all this negative reviews!
My dad was sent to Honor Health Osborn for the treatment of blood clots. He died suddenly as I was taking him home from the hospital, which was a deeply traumatic experience. It's worth noting that he died as soon as we arrived at higher elevations, in Payson. (My dad lived in Lakeside but the hospital is in Scottsdale.) Afterwards, I was told by several people that a person with blood clots should never be moved to higher elevations due to the risk of blood pressure change, which can cause death if the change in pressure causes the blood clot to move. This appears (to me) to be exactly what happened. I was unaware of this, but would assume any doctor/hospital should have known this and warned us of the risk. They were aware he lived in the mountains.
Honor Health informed me they would investigate whether anything was done wrong and get back to me within two weeks. All of this started on May 26. I received their letter yesterday, August 14. Honor Health's Chief Medical Officer, Brian Sidoti, appears to be unaware of the dangers associated with sending blood clot patients to higher altitudes. His letter says, "We do not feel that the change in elevation would have had any material impact on the oxygen levels in his bloodstream." As if oxygen levels were the issue rather than blood pressure...
Perhaps my dad would be alive today if Honor Health had put as much effort into caring for him as they have over the past months into figuring out a way to answer the elevation question without taking accountability for their failure. Their letter concluded with expressions of condolences that feel as empty as their promise to provide the best care possible.
This hospital is disorganized to say the least. I stayed here one day and saw about 6 different nurses, all of who do ONE PARTICULAR job ( like take vitals) so they know nothing about you (until you get asked again and again). In addition to doing one particular job, they are not able to do anything "off the books", like give me some pieces of gauze to stop bleeding in my mouth. Supposedly to get gauze you have to go through the "proper channels". Took about 2 hours. Takes hours to get anything. The nurses know NOTHING about anything until the doctor tells them what to say.
My surgeon here didnt speak to me or see me after my surgery, its been two days. He put stiches inside my lower lip and realined my jaw by wiring my upper and lower teeth togethor. Dr Pagani, please see me sooner than a week, lol.
The absolute joke of the medical standard for hospitals. I have gunshot would & first the drop the IV. Step on the hose while it rips out. Not bad enough? Then the newbie in the hospital (Which by the way there was 20 employees standing around in the emergency room who were asked to clear and didn t listen. One with headphones nodded like it was some kind of approval, these people who didn t need to be there but felt the need to have open conversations, make jokes especially Jenn, the African American Nurse Manager on duty Aug 20th continued to address me as bruh and told me to hang tight little homie.
To be fair I was in or am in extreme amounts of pain but it s not excuse for the unprofessionalism.
The staff were incredibly nice and helpful. My nurses, the guy who put in my IV, and the CT scan operator were super friendly and made me feel a lot better. However, I came in with sepsis from a gum infection. I had a 3 hour wait and there were people in the waiting room who were actively bleeding and weren t seen. The nurse that put in my IV was the only person to look at my mouth. I was treated for my headache and nausea and sent home. Abnormalities were also missed on my blood panels. My personal physician noticed after I was sent home. I had to go to a different hospital the next morning to get treatment. Basically a huge waste of money to be incorrectly treated.
My husband was hospitalized there for 20 days . I can't say enough good things about th the nurse's and doctors there
IF I could give zero stars I would. I went in with excruciating pain from a fall and unable to move my arm. The doctors acted as if I was a drug seeking alcoholic. Just because someone is intoxicated does not mean that they do not know their pain. At one point I was in so much pain I almost passed out and yelled for help and no one came. They told me I just had shoulder pain and prescribed me 200mg of ibuprofen. Three days later and I can still hardly move my arm and have been throwing up because of the pain. The doctor who was working that night was the rudest man I ve ever met. Will never go there again.
Bottom line...avoid if you have an emergency!
1st experience, cellulitis in my foot...they waited until my fever was 104.8 before they stopped telling me to "stop breathing like that and sit up". The Dr. they finally assigned me, checked periodically, but was filling me w/ drugs that didn't work....he kept saying we'll see if we can avoid surgery. An outside Dr. came in and got me the right antibiotics and 9 days later released from the hospital with no follow up instructions other than one visit. Ah yes, this all happened AFTER I went in the same morning for the same thing and a Dr about 15 yrs old prescribed an antibiotic and sent me home.
Last night's experience...6 year old son 102.9 fever, can't stand for more than 5 seconds, and we literally watched people who where a lot better off walking in, and out with discharge papers. We were at one point the only ones in the er wait room and still watched people come and go. 2.75 hrs later we left and we're seen IMMEDIATELY elsewhere.
it is the worse, went to emergency, waited 3 hours and still no help. I am writing this from their lobby
Six people in que when we walked in, one ambulance has pulled in almost two hours ago and we just finaly made it to 4 people in que ahead of us, came in with pregnancy issues and the staff couldnt care less, called the maternity ward and was told snidely that 19 weeks is the minimum before theyll see me. Save yourself the waste of time and either suffer through your issue or call an ambulance because that seems to be the only way you are going to be seen here. Ive received better health care from my veterinarian.
I would give ZERO stars to the so called NURSE'S on floor #6 recent stay 7/31/2017-8/2/2017 also ZERO stars to the two so called Hospital hired Doctors to look after me before and after my surgery for my own personal Surgeon who is the expert in his field NOT those quacks.... Thank you to the kind pregnant Aide who helped me get through the most horrifying experience of my life at that hospital and the Cardiologist Asst and the Cardiologist himself very professional and nice. I was also disappointed in the wait times for FOOD but they did do their best to correct the problem thank you. I want to give 5 STARS to Dr.J.Yang my hand Surgeon on many occasions and the Surgical team and Surgical Nurses and all Staff who worked to ensure my safety as I am allergic to Anesthesia and have suffered episodes of Malignant Hyperthermia in the past and last but not least thank you to Shelley Akers in charge of patient relations complaints against quality of care from Nurses and Doctors VIOLATING PATIENT'S PRIVACY and RIGHT'S. I will continue to be Dr.Yang patient but I will NEVER go to this Hospital again and will let my friends and family know my experiences so they can make a inform decision before they or their Loved ones go here.
My husband and I were visiting from out of state when I had to take my husband to the emergency room. He was admitted for two days for observation. The care he received at this hospital was excellent. My husband is very hard to please and he continues to talk about what a great hospital. A very caring and qualified staff !
Ob/family birthing suites, the nurses were so amazing every step of the way and I'm so great full. No pressure to do anything I didn't want too and only encouraged me every step of the way. Thank you.
I went last Friday on 9/6@9.00am to the lab to have three test done which included 14 vials, needles to say that (6)of them that had to be picked up & brought to the shea location was not delivered on time and caused them.to cancelled all of them due to.expiration time that it. Was drawn This is so pathetic and know there billing my insurance company.for there carelessness.They should be ashamed to even think of billing cause I ll probably end up paying for them .
I was so impressed by the care I received at the Osborn location! I'd been told to present to the ER asap by my PCP after blood work taken the day before showed dangerously low hemoglobin(5.5)-female issues, sooo fun ;-) Everyone from admissions to nurses, doctors, ultrasound techs, aux staff, patient transport, food service, housekeeping, et al. were incredibly helpful, compassionate, informative, efficient-just a really upbeat positive vibe! So grateful to have such awesomely dedicated people at the (IMHO) best hospital in Phx metro area! Btw-my attending was Cynthia Kegowicz, MD; residents were Ralph Sam Whallon 2, MD; Heatherann Brunell, DO; and May Mar, DO. Thank you angels!
My father in law was sent to the ER because of a brain tumor and because of Covid, no visitors allowed. The Neurosurgery team was fantastic. One issue, that has yet to be resolved, is my father in law had his wedding ring removed pre surgery and it is no where to be found. The wedding ring symbolizes over 35 years of marriage to his wife. I've called patient relations multiple times and no one has called me with an update. Truly disappointing. If you go to the hospital, REMOVE ALL VALUABLES! They will be lost forever.
In November 2019, I was hours from dying from a traumatic brain injury and nearly fatal low sodium/potassium levels. I was seen immediately and was in the ICU for 3 days until I was stable enough to be transferred to a standard hospital room. The nursing staff was phenomenal and the doctors were patient and thorough. A speech therapist really listened to me and helped me regain some speech and memory. Due to the vigilant care I received here literally saved my life and allowed me to return home to my family. Overall, it was one of the best medical experiences I have ever received.
Bad service and customer service, everyone has bad attitude and no respect to customers.
The Palliative Care Doctor from Uganda was AMAZING! She gave the best treatment & bedside manner I've ever received! Thank you SO much!
The staff was friendly and place was kept clean but they need to work on communication. In all fairness, they were implementing a new system during the time I was there back in October. But it entailed logging into the computer more than communicating with patient. Everytime someone came in to the room they had to login all this information, which is quite time-consuming and time not spent with the patient. Hopefully over time, when it becomes more familiar, they will spend more time with the patient and not the computer.
Today March 20th 2016 at 5 PM, I drove my grandson to Emergency at this Hospital, we arrived with a 15 years old with left chest pain and a numb left arm.
The triage nurse was asking about allergies to medications, and medications he was taken. We described that the patient has MALIGNANT HYPERTHERMIA, immediatelly the NURSE said "that is a condition not an allergy to medications" The ignorance of the NURSE has to be question, since the number one problem with MALIGNANT HYPERTHERMIA are "ANESTHETICS" a medication to put you to sleep.
Secondly: I was questioned as to how we know he has this ALLERGIES, we explained that a muscle biopsy was done and it showed positive.
IT IS VERY AGGRAVATING WHEN A "PROFESSIONAL" A "NURSE" DOES NOT KNOW THE JOB AND PRETEND TO KNOW IT ALL, JUST LIKE DONALD TRUMP. IT IS SICKENING. WE ARE NOT GOING TO EDUCATE THEIR PEOPLE IN 3 MINUTES. THEY SHOULD KNOW THE MEDICAL CONDITIONS AND WHAT IS AN ALLERGY AND WHAT IS NOT.
MALIGNANT HYPERTHERMIA IS A GENETIC DISORDER, AND DOES NOT SKIP GENERATIONS, MANY PEOPLE HAS DIED ON THE OPERATING TABLE DUE TO ANESTHETICS AND MALIGNANT HYPERTHERMIA.
For that and other things I will give them a one star, the Doctor was in a hurry, but I will bet, he will find time to add every little bit he can to the bill, as well as the Hospital. For all that, they will find time.
Sadly all the good experiences have been nullified by our last visit. The ER, neurosurgeon and the entire support staff are wonderful. Go to the ER. It is top notch. Do your best not to be admitted
Very clean,birthing area was a sheer delight ,any woman would be pampered ....great team of dedicated Nurses,Doctors who are Outstanding in excellence
My dad had pasted away and they losted our get well poster board with our pictures and get well cards.
Great food and friendly care. Couldn't believe they got rib eye steak and garlic shrimp on the menu lol
This review is about your OUTPATIENT PHYSICAL THERAPY, in particular about JEFF ABERNETHY, Clinical Specialist:
I had been diagnosed with a tear in my right rotator cuff and was referred to above physical therapy facility. Jeff spent very little time with me (but billed plenty, as the records show), mostly gave me exercises to do, and after a few weeks of no tangible success threw up his hands and sent me back to the orthopedist (presumably for surgery).
I then changed to a different physical therapist (not connected with Sco. Healthcare) - and realized what a true clinical specialist can achieve - and what TERRIBLY INEFFECTUAL TREATMENT I had received as an outpatient in the Scottsdale Healthcare Osborn Physical Therapy facility by Jeff Abernethy.
I never had surgery, the new physical therapist worked with me hand-on with a variety of manipulations and exercises - and I am pain-free without surgery now!
My advice: Do NOT got to the facility and physical therapist who gave me such poor service!
If I knew that this was the type of care I was going to receive, I would have driven the extra 12 miles to the other ER
The rudeness of doctors and nurse
Bedside manner out the window
Willing to take care of the patient, down the toilet
Listening to patient, not here
The type of care you will receive depends on the staff
Each patient, each time, priority care
This visit not so much
Instead I received crass, rudeness, doctor walking out of room while I'm in mid sentence
Don't even try to complain to them ER supervisor, upper management,etc your concerns are just tossed aside
How are they ever going to become better if they only think they know what's best, there not living in the patients body..
One size approach, does not work for all
No compassion, no ethics, no morals
I've never had this experience ever in the past
Turnover rate must be high
The negative staff pushes there problems on to patients
Reflects on bedside manner
So I spent 150.00 copayment for no services to be rendered instead I was there punching bag
I told them I didn't feel comfortable with taking that medication, but I reluctantly did
End result I left in more pain and nausea
I didn't have the nausea in the first place
If they would have looked at my charts and did research
Instead I walked out of there highly disappointed... remember the care you get all depends on the staff work... you either feel cared for or you feel worst after leaving... so what did I pay 150.00 for in the first place? hey Honorhealth can I get that copayment back since the experience and no services were rendered... I don't have money like that to throw down the toilet.. I was coming in for care but clearly that was not the case... talk about hit or miss at Honorhealth at least some of the doctors have not lost there whits and actually care. Finding a needle in a hay stack ... should not all doctors and nurses provide care, hence why they are in the field in the first place... don't put your negativity on patients because you're overwhelmed with work...
If you want to be treated like an animal then this is the perfect ER for you, care is not there priority...
I've been with Honorhealth for more than 10 years plus after this experience I think its time for change
Care is not rocket science
Staff was very friendly. Worked fast and sufficiently. Felt like they actually cared about my issues. Would prefer this hospital to anybody.
Horrible care... Literally did not see a doctor for 24 hours, was given tylonel once for a fever of 102. My overnight nurse was so overwhelmed at one point she walked out in the middle of drawing blood to help another patient. I was in for a serious condition and they could careless... I finally called me doctor in the AM and they were shocked, I decided to leave and they could have cared less... Came to Thompson Peak were I have been treated before and was night an day... Do not come to Osborne its horrible!!
From the very start, this Medical Center out did everything that I was expecting. Exception care and compassion for the entire stay. I didn't want to go home!
The care received by my relative (who is also a medical professional) can only be described as...tolerable. She wasn't treated outright neglectfully or cruelly, but she was NOT listened to on the few occasions she noticed a nurse was performing a procedure improperly, and she was NOT taken as seriously as she should've been when she described distressing levels of pain.
This facility is adequate, but could certainly do better.
Had my baby here and it was quite strange and uncomfortable. My doctor was great but the nursing staff here was very rude and unprofessional. First, the nurse on shift came in after my epidural didn t work and told me I was too loud and scarring all the mothers on the floor and I needed to be quite. Lol!! Mind you, I was only moaning a little at a time and my mother & husband were baffled. One- because I wasn t being super loud at all (they would have told me haha) & two.- I WAS IN LABOR! lol Than said She was getting off her shift soon but kept on telling me I may need a csection because I wasn t dilating fast enough. She kick my parents out and starting giving my husband his surgery wear. 1 min later, my doctor arrived & said I was 9cm! She gave her & all the ladies in the room a meannnn look. So It was time for me to push! So from csection to natural birth in under 3 mins? All of the ladies that were assisting my doctor started arguing on how I was supposed to push or hold my legs? Which frustrated & confused me. No one I met (but my doctor) was genuinely nice or caring at all. Luckily, my doctor took care of me and my son. After I had him, lots of relatives said that this hospital has very high csection rates and told me after because they didn t want to scare me. I wish they told me sooner. My next kid will not be born here.
I was born here 19 years ago and I'm alive and well and so is my mother...soooo yuuuh
Every time I called the operator they couldn't find the person I was looking for. Even gave her the room number and she still couldn't find him. So far, it's been 3 days in a row. The nursing staff was always very helpful and friendly.
Lack of communication at has been a continuous issue through hospitalizations of 4 family members. How in the world in this day and age does a computer system in Emergency NOT be able to transfer patient info seamlessly to the floors above when transferring a patient to a room??!!! Even staff to staff communication is less than stellar, we educated staff today again with the transfer of my mother in law from icu to a floor- her brain surgeon had taken her off all pain and sedation meds Monday except per patient request and then start with Tylenol because she gets so out of it on Percocets etc.......stopped in her room, nurse had just given her Percs for pain vs a Tylenol- BECAUSE she had NO script for Tylenol........even though the track record was there from ICU decisions!!!!! Gets tiring educating every doc and nurse, each shift, different on weekends too.......that this was a vibrant 83 yr old whom only wants to get back to her activities. I could do a long list on all of them.
What a rip off. That's all I can say. STAY AWAY from this disgusting, unethical place.
After girlfriend got a surgery, they rushed her out while she was still in too much pain to sit up. I witnessed it first hand as they were nearly forcing her out of the surgery room only 5 mins after she awoke. The nurse was very vague when telling me about the medication she was to take, and I was rushed out of the waiting room. After nearly 30 mins of "helping" they got her into the car. By help, I mean they were yelling at her to stand up and get into the car.
So now we're at home, one day after the surgery, the medicine not helping, and boat loads of pain.
Summary:
Unfriendly
Short tempered
Long wait times
Would never recommend, dont waste your time or money on this place, it is not worth it. Seriously.
It's been three years since I have birth to my son there, and I am still as hurt and upset by my experience now as I was then, and feel I should share my experience. One of the nurses there, Ponda, was outright mean to me and made it clear she did not like me, she made me cry every day I was there. She deprived me of water for a full day and I had to ask her multiple times over a two day period to change my sheets. When I addressed the other nurses about the situation and requested for them to not assign her to me, I was completely ignored, and 5 minutes later, there was Ponda to "take care of me." As some of you may know after you give birth you are extremely hungry, but because of their very limited meal times, I spent most of my time there hungry. I am still so hurt by this experience, and I pray no one has to experience what I did.
Went to ER last 11/16/2020 Because of shortness of breath, nausea , vomiting and stabing pain in my right ovary . This hospital Admitted me in less than 10 mins and did all the assessments to determine proper diagnosis and while waiting in the ER i was so nervous that i might end up dying due to fast heart rate of 170+ But nurse danet and the doctors took care of me and figure out what is going on and treated me with care. I maybe spent 6 hours in ER but it s all worth it the staff save my life from life treatening situation and i would recommend honor health Osborn ER.
Excellent Nursing Staff. True caring professionalism. Quick testing & diagnostics
Came here a couple years ago. Staff is nice but doctors are always in a rush. Last thing you want when your health is in their busy hands. Had a knee get checked out here. Was told I had a simple sprain. Went to Maricopa county hospital & found out I had a bad staph infection. One more day & I would've been without a leg... come on guys hire more doc's or something. Can't have this happening at the only place civillians are able to go for emergencies.
They have no idea what to do or how to react when dealing with opioid dependency and misuse. They seem to not really care. Took my loved one in screaming and in dire need of medical attention. They had him wait for hours without medical attention. He's still there and it has now been 8 hours and they still don't know what's going on. They did the same thing when I admitted myself. Addiction is real and it's an epidemic. They should all be required to know the basics. I recommend going to the hospital on Shea.
Went here twice with my boyfriend in the course of 1 month because he was having an extremely hard time breathing to the point it hurt his lungs to breathe in. Through the tests they ran they told us nothing was wrong and sent us home, 2 separate times. The reason for the visit on his discharge papers the most recent time was weakness even though that wasn t the reason we were there at all. After going to a completely different hospital today (Banner) we finally have an answer as to what s wrong and plans for recovery. I m extremely frustrated with how I felt we were treated at this facility and we ve both agreed we will never be back and we will let everyone else know that Banner is the much better choice. My biggest hope is that this hospital will CARE for its patients better and try to help them figure out hats wrong, since I assumed that was the job.
Overall huge waste of time and money going here, save yourself the hassle and find a different hospital.
Very unprofessional staff. Rude and not helpful. Would never recommend stepping foot in this place. Trash.
I have yet to receive a customer survey and I wish not to wait to give my appreciation for this facility. I had experienced several personal firsts on my birthday in August 2020: broken bones (right hand), ambulance ride, overnight hospital visit, anesthesia and surgery (right hand). I have to declare this whole experience, after the accident, was a pleasant one. In the ER, Stacey (I believe that was her name) treated my facial wounds stitches for my eyebrow and chin; she was gentle yet brisk. Dr. Ali, the physician overseeing operations in the ER, looked like a Bollywood Goddess behind a mask; just speaking to her lifted my spirits. Once in my room it was peaceful, I had a view to Camelback Mountain, a nice TV and easy access to a phone at my side. I had three shifts of nurses and assistants when in my room; they were all great, attended to my needs and easy to talk to. The nurse I had on the first shift, Sharice, is the type all hospitals hope to acquire. Sharice not only knows her profession, it is clear she has the perfect personality for the job and loves what she does. Sharice sees the needs one has without further explanation; I mentioned how I thought it to be a mistake ordering a Caesar s salad having a lower lip grazed by my accident and then bringing vinegar to my lips, she got me Chapstick without me asking. Anesthesia went without a hitch, I never felt nauseated and after what seemed to be a ten minute sleep, I awoke about 90 minutes later with my hand bandaged up. Two thumbs up for Honor Health Scottsdale Osborne!
Overall experience was excellent. Some areas left desires for better care. One in particular was in area of patient hygiene. If patient soiled their bed, could take 45 minutes to over an hour to get someone to clean.
My father has been there and has recieved horrible care. He got an infection due to lack of care. Nurses are on cell phones and clearly on social media. I am trying to get him transfered and they wont help. I am convinced that they are just using him to rack up money.
From the time I checked in the nurse who checked me was very uncaring I don't know if she was having a bad day, didn't seem to care that I was in a lot of pain, I don't go to the hospital because I want to, and then sitting in the waiting room for over 2 hours and then when I was finally called back I wasn't asked if I needed a wheelchair I could hardly walk she took off way ahead of me and then noticed I wasn't behind her oh do you need a wheelchair, she brings me one and it's broken I told her I was sliding out of it it was missing an arm she put down the one foot peddle didn't offer to help me get my leg up let alone the other one before taking off, I would think with my back history which they have on the computer because my surgeries where done at your hospital, I think and MRI should have been done to see what's going on, but no a shot and some pills and send me on my way, I'm in so much pain still, I'm following the directions on the paperwork with no relief, I was told to come back if I didn't feel any relief in sight, I would rather die first then come back to your hospital.
ER staff is great. We had to make a visit for my daughter while on vacation...only problem is 60 days later they still haven't filed a claim with my insurance, even though both myself and my insurance company have contacted them regarding the matter. Billing department takes HOURS to pick up or return a phone call, even when I call right as they open. And only answer I can get it is that they'll bill the insurance within 30-45 days, even though it's already been over 60 days since the visit. Meanwhile, they've sent me a bill for the full amount and a past due notice.
If you have to go to HonorHealth, really consider the mess you might encounter after your visit.
Mostly good employees. some rude ones. Great cafeteria. Gets kinda noisy sometimes though. Staff is smart. Nice
I love this place from Ambulance to checkout. Nicest people, knowledgeable, caring, professional. Twice I have been in 1 1/2yrs for emergencies, and was treated very well both times, and had my surgery here in this time frame.. Perfect. I highly recommend This hospital, feels like home while your cared for.
Scottsdale Osborn Medical Center was fantastic at putting a team of professionals together for me after a tramatic injury to my left arm. The doctors and staff that took care of me during my days in ICU and then recovery were wonderful. Scottsdale Osborn is not only a great trauma hospital, they care about their patients.
Unable to make a self paying appointment with a physical therapist because of no referral. Ridiculous.
Very good job helping me get better these dr.s was great and every body was very nice.. if I told someone about what hospital to Ghanajo to honorhealth Scottsdale Osborn every thing good the food is good too.
I never really had no problem from the first time I came to this hospital but the next 3 times after the nurses in the front check in desk at the ER have just become so rude and going into the Triage they check your vitals and ask you questions and the nurse who asked me questions had an attitude and just made me feel pretty uncomfortable after its never been a male nurse that has given me any discomfort but the female nurses that just don't seem to be very polite especially for people that come into the ER that are in pain they don't seem to take that seriously.
Went in for outpatient surgery and I so appreciated that everyone I dealt with treated me with kindness and professionalism and compassion. I had read some bad reviews but my experience was just the opposite and I can only give every person I dealt with my thanks and appreciation for the care I got.
Delivered my son here and had the best experience! All the nurses and Dr's were amazing! I had a high risk pregnancy and they did everything to comfort me. Had to stay for 5 days and they helped me with everything once he was born. The food was great, staff was great, the beds not so comfy, but I'm so glad I chose this hospital to deliver. I actually miss some of the nurses and being catered to ;) Would highly recommend this hospital for anyone who is looking for a great place to birth!
This is the worst hospital ever and the wait times are horrible. I took my son there because he was having an allergic reaction, we waited 40 minutes and he wasn't seen, not even to check his vitals. His face and left ear were swollen, his breathing was extremely fast. We left, went to urgent care and he was treated in minutes. Today I received a call from their billing department and was told I'm going to receive a bill. I have excellent insurance, a flex spending account and am employed so I'm not sure what the issue is. It wasn't crowded, people came I'm after us and were triaged in minutes, yet my poor baby boy sat there suffering. I don't feel they deserve 1 star, however, I cannot post my comments without rating so I am forced to give 1 star.
My dad was transported to the hospital about 3:00 pm on 12/3/18 after 911 was called because he did not show up for his dyalisis treatment. He apparently had low blood sugar and was unresponsive. When arrived at the hospital The nurse called me to say they have to run tests and I immediately informed her that my dad required dyalisis because he has kidney failure and has to have dyalisis religiously every Monday Wednesday and Friday for the rest of his life or he will die. She said ok you can leave him here and we will give him his dyalisis treatment. I was assured by the nurse that he would get his treatment as directed. The next morning I went to see him. They did not know what was going on. Nobody had any idea of what tests were done. And the worst part is that his dyalisis treatment was not completed. When I was asking questions andout what was going on they were rude and lacked empathy to my dads needs. I will be taking this issue further. As the hospital should take responsibility of thier patients and have some knowledge of what thier primary job is and that is caring for people and thier needs. My dad could have died as a lot of people have done in this hospital because the staff does not care. Do whatever you can to avoid the hospital of death. Do not come to this hospital even if you are dying. Go somewhere else where they will at least make you comfortable in your last days.
Everyone is so helpful and friendly. My friend has been in the hospital for two days and the staff has taken suck good care of her. I m so grateful for this hospital. Thank you for all your hard work and care.
Thank you Honor Health Osborne interventional radiology. I have had 2 procedures in the last 2 months, and these guys are ROCK STARS.
It was clear they were taking the utmost precaution for COVID while keeping my husband informed. They were prompt courteous and friendly.
Thanks so much IR!
After getting no help from Banner Desert staff who rolled their eyes at us for trying to get immediate help on Dobson and southern I came here where I was immediately assessed and was admitted for a mini stroke. Every single staffember from admitting to CT techs, ultrasound techs, MRI techs nurses and Doctors were all so caring and amazing. I would love to thank Erica my nurse for being so great.
The nurses and Doctors here are amazing. The check-in is fastest I've ever seen. Dr. Doehranam was the very sincere and humble. He made me feel comfortable and that was good. I hate Banner they are jackass's and they need to take some lessons from the staff here at honor health Osborn!
Im here with my friend and hes in pain and the nurses here are no help what so ever. He has cancer and they are treating him as if his pain is nothing . they say its nothing because the nurses had kids and thats more worse than what he is going through. He is in pain and they just say hes moody .. They tell him to keep quite because hes yelling of how much pain he is in? Do you have cancer? Do you know the pain? No you dont and stop comparing it to yourself
In all my life, I ve never been so disallusioned by a medical facility. Absolutely the most hostile, incompetent staff EVER! If you have aging loved one -(stroke patients)- please rethink your decision. *No need responding, OWNER(auto response)
Fantastic food selection with online ordering straight to your room! Great view of the mountains and fantastic selection of movies while you're laying in your bed being treated by the friendly staff ever!
My husband had a planned surgery for tumor removal and we got excellent care from the registration to discharge. We can't say enough how thankful we are.The surgical and hospital staff were amazing.
The best nurses I've ever had! Had my baby boy delivered at this hospital highly recommend this hospital for delivery,my boyfriend also had to go to emergency room he was in and out with a hour n 20mins he had a cyst and was treated very well, complaint is the hospital food but who likes hospital food and the room they gave me was right by elevator shaft I heard doors All hours opening n shutting going up n down.and my shower was not clean I could see what looked like old blood in shower corners ,needs huge renovation could use a facelift in delivery ward, I could look pass all that because I was treated so nice and catered to with care.
Not only a great hospital, but the staff is awesome. My regards to the nurses, technicians, food handlers and doctors, for their diligent care and empathy.
I m really shocked to see all the bad reviews.
I went in around 8:30am on Sunday 3/17 and I couldn t have had a better experience. I came in because I had hit my head pretty hard on the ground the night prior by falling off a scooter. I was very, very nervous. I was checked in within minutes and brought to the back to be examined by a doctor in about 30. I was given a CAT scan, an X-ray on my shoulder, and a tetanus shot. By the way, I m petrified of hospitals and needles and all that Jazz. The whole thing took a couple hours.
I saw Doctor Bagnasco. She was so friendly and brought such a positive energy into the room the second she walked in with her smile. To say she made me feel safe and comfortable is an understatement. She was knowledgeable, attentive, and caring. Thank you so much Doctor Bagnasco.
And thank you to the nurses and staff that gave me that same comfort. Meghan, Evan, Cookie and Tina. You all were so amazing.
My beautiful wife, love of my life was in the hospital in November ( late stages of ovarian cancer)
The level of care , understanding, patience , and support we received is hard to put in words
I really want to say my Big Thank you to all people involved
Hospital team went way beyond for us.
3 floor Nursing Station special thank you for your amazing work
All the doctors involved my Big Thank you
Radialogy
Cardio
ER
Internal M doctors you're all Angel's
Sorry it took me 3 months to put this review
I want you to all know
I will always remember what you're done for us.
And i will carry that experience through out my life
Thank you all.
-- Roman
honorhealth.com