Purchased set of gravity Mills on my visit last Wednesday (7/10) but on return to my home I find they aren't working nor are there any adequate instructions. I can't review the item, I can't return it seems unless I do back to the shop, 2 hrs from where I live. What does one do?
I love going hear l always find something to buy staff very good which always helps
Lots of bits and pieces, some of it useful and some will sit in a cupboard of ever, but is worth a look.
Efficient and friendly service over the phone - need to have 0344/5 telephone number rather than premium rate 0844 .
Roast beef, cabbage, and trufflefries are delicious.
This company have real problem with how they maintain and protect customer account information. They have sent me order confirmation emails regarding "another" customers order, not once but twice !!!! I have had to contact them and point out their error and yet still they have assigned my email address to another customers account. This does raise the issue of Data Protection, confidentiality and the misuse of customer details. Would you trust them with your sensitive information ?????
Love the both the shops friendly staff worth a visit.
Just spent half an hour trying to order some goods using a code they had given us, kept saying the code was out of date which was dated 11.11.18 well in date
Another successful trip to this fabulous shop or should I say shops! Their latest addition to the shopping scene in Stow is an Outlet shop opposite their main store. Ridiculously good prices made me wonder whether I might be buying seconds, but at these prices, who cares! Spent far more than I had planned, so must be careful not to get so carried away next time.
They delivered my items
Items were damaged
Wrote multiple emails with no response
Wrote a review complaining
They collected the items
3 weeks on, They have not delivered or refunded my items
Wrote multiple emails to ask about delivery or refund
No response from anyone
Writing a review again
Repeat
Repeat
Absolute joke company and disgusting customer service.
Order number W11491520
I placed an order with this company and the night before the expected delivery date I received an email informing me there had been a problem and that I would be given a new expected delivery date when one was available. This is despite me having already paid for the item a week previously via PayPal.
So I decided to cancel the order (because at this stage I had no idea when I could expect the item) but instead of refunding me via paypal I was advised that a cheque will be issued.
Not a great experience service I am afraid.
Good selection of home & kitchen ware, with a few quirky items thrown in for good measure.
Under the current Covid 19 regulations the shop is well spaced out with an easy one way suststem to follow & handwashing station upon entry.
Well worth a visit if you're in the area.
Always something one would like to buy in this shop.
Ordered a fireplace and fire it arrived broken. Phoned Scotts of Stow customer services to arrange collection and replacement (once the original was received back) . Waited in all day on the agreed collection day not collected. Posted a More
Good selection of goods.
Seasonal offers for sale.
I would like to add my own bad experience of Scotts of Stow to the others on the google website. I have certainly had more disappointments with Scotts than I ever have satisfaction. The latest involves them running out of a particular Christmas decoration in November! I had told my grandchildren that we would be able to decorate the Christmas tree with these items from the "12 Days of Christmas" but Scotts have now written to me a fortnight after having received the order to say that it is "Discontinued - in Season". I am used to being disappointed in Scotts but will not tolerate my grandchildren's disappointment. I shall not be using this company again or any of its subsidiaries and will be writing to them to have my name removed from their mailing list.
Was a little disappointed by the range of goods compared to the other cook type shop in stow.
Despite 3 emails enquiring about my order that I placed at the beginning of April and the money was taken from my bank account on the 4th April. I have not received my order despite an automatic reponse from you saying that you would my query would be dealt with within 5 days. I would like to say that you are the worst company that I have ever dealt with and will never order any more items from you. I note that in the customer reviews that I am not the only person with similar complaint.
My customer No is 107605837 Please look into my complaint or I shall take it further
I wish I'd read the reviews on the website before I'd ordered on 5th August 2018. We are now 23 days in and still no sign of the first item I ordered.
I have emailed the inept customer services department (trade descriptions spring to mind)- twice and the only responses received are an automated email to tell me that they should respond within 2 days or 3-5 days if they're busy!
I've looked no the website for the item that I ordered and it no longer seems to be available even though it was ins tock when I ordered it.
I had to give them one star otherwise I couldn't post my comments - well believe me even one star is too many.
What a complete shambles!
In over 40 years of being in business, this is the worst company I have ever had the misfortune to deal with. I placed an order with them and paid for the goods back in early February. I rang and complained about the delay to a supervisor on the 3rd March and was told he would arrange a 'Next Day Delivery'. 14 days later I am still waiting for that next day delivery. It's obviously a 3rd rate Amateur operation who not only can't deliver the goods on time, totally fail to respond to a complaint, fail to keep a promise, then totally ignore the customer. I regularly send parcels 11,500 miles to New Zealand in about 7-10 days, Scotts of Stow can't deliver goods 92 miles in the UK inside a month. If this is the level of service you are not prepared to endure, then give this company a wide birth.
Practically impossible to get through on the phone...I have tried 3 times each time I have been waiting 15 mins plus on their premium rate numberwith no success....I was ringing to check on an order made in March and still not recieved in August. Ringing on behalf of my 89 year old Aunt. I think when the older loyal customer die this company will fold no one else would wait 5 months for an order!
Ordered cushions for garden furniture waited 4 weeks for delivery. the cushions arrived they were the wrong colour. Tried to phone Scotts and was informed that they were on Easter break and would reopen on the 18th April .the day I phoned it was 22nd April. I will certainly not be dealing with such an incompetent firm again.
Walk into this store and you'll feel that it is different from other shops. Why? It has a lot of retro and quaint products.
Scotts of Stow should be ashamed of themselves. They ve charged 40% more than any other high street or catalog retailer for a Jabees JBT1 Infrared Thermometer.
They target the elderly with their magazines, it s abysmal. They won t accept return of the item despite distance selling regulations.
Summut n' nowt as they say in the North East. I wouldn't bother going back.
Disgraceful customer service. Had a delivery of unacceptable quality of kitchen table plus two chairs. Very visible scratch marks on both table and seat of one chair. Emailed with complaint, response 12th Oct was send pics. Did this on same day and response was will be dealt with within next 48 hrs but if problem, may take between 5-7 working days. No further contact from Scotts so rang on 29th. Couldn't tell me if my complaint was being dealt with as person who deals with this type of complaint was on phone and could be 30 minutes !!!!!!!!!!!! Would ring back. Rang back to say goods should be returned and would replace but didnt have any of same in stock and it could be up to four weeks,. (I wanted my breakfast on a table not on the floor !!!!) Was not prepared to return so agreed a partial refund after some haggling. Agreed to refund my account immediately and send e maIl to confirm. Well we are into third day and no sign of e mail.
Have been taught a lesson LOOK AT REVIEWS BEFORE ORDERING wont deal with Scotts again. Doesnt desrve 1 star.
Utterly appalling customer service. I have spent a fortune trying to contact their order line (0844 nunber) trying to check the status of my order. It doesn't matter what time of day you phone, they don't answer. This is my first order and will be my last.
The customer service here is the worst I've ever experienced. Brought a fire pit cover and all the waterproof protection peeled off after one season, therefore it was not fit for purpose but they refused to replace or refund as they say I'd had it longer then 6 months! I would have expected this product to have do its job for several years, but the
unhelpful customer service adviser a
thinks pounds are more valuable then good service. Avoid this company!
Disappointing to say the least . Ordered a microwave we had to phone to see if it was sent to us only to be told it was out of stock and would be end of February. We decided to cancel order and now we have been told seven to ten days for a refund. This means that they have had our money for at least 3 weeks before a refund . We will not use this company again.
I read the other reviews with interest as my own experience is one of the worst I've had online. It seems the physical shop in Stow looks after people well whilst the internet business is diabolical (5* versus 1* > there's nothing in between. My own experience- ordered a rug for my elderly mother on 30th October, its now 23 December and still nothing has arrived > virtually impossible to speak to anyone on the phone - rarely answered and no response to any emails i've sent. The first order was "lost" I then foolishly agreed to wait for new stock and was promised delivery by 15th December- nothing. Rang several times being held in the system waiting for the call to be answered (costing serious money on a mobile) with the intention to cancel the order and have the card refunded. I was told the new order had been shipped out that day and was given a 16 digit Hermes tracking code which I re-checked with them before hanging up, being told it would activate that night. Guess what, several days later , no parcel, the tracking code has never worked and I'm furious. I will resolve this, but will never ever shop with these people again and suggest you consider what I've written here before making you own judgement.
Yesterday I visited Scotts of Stow and bought a magnetic fly screen,its rubbish, its cheap and shoddily made and its very flimsy,doesnt do the job.its supposedly held on the door frame by little oblongs of Velcro, but there arent enough to do the job.getting it off the door frame it ripped in several places so I threw it away in the bin
Trying to find out where your order is impossible as nobody answers phone now waiting since 21/04/17 for delivery
Very nice. Pop into Lucy, s cafe really nice front and rear tables to sit at. Much loved by tourists
AWFUL COMPANY - DO NOT USE! Recently purchased an item, it didn't arrive. I called to find out where is was an was advised they had cancelled the order due to lack of stock. 3 weeks later I have finally got my money back but still waiting a call from the customer relations team - DO NOT USE THIS COMPANY.
Abysmal service. Waited from April to end of May for pillowcases, which never did arrive!! They had no idea. Made numerous calls to them, ended up sending 3 or 4 emails, which they eventually answered. Waited weeks for my refund. Have advised them to take me off mailing list, but guess what, they keep sending catalogues out and I keep returning them. Can you imagine the postage they are wasting.
Very good all round shop, can be pricey, but ideal gift shop. Very friendly and helpful staff. Difficult on parking even on the disabled badge. Stow ideal shopping area.
absolute disgrace! placed an order mid February 2020 got fobbed off each month with why my order hasn't arrived still haven't received my order 31 of July! nobody answers the phone's or emails. will defiantly NOT be using this company again
This company has a total disregard for it s customers. Twice my order failed to arrive after constant chasing as they hadn t informed me. False promises and appalling customer service. I have no idea how they are still in business. I will not be going anywhere near them again. Be warned!
Really bad service. My parents ordered tables and chairs , the cushions were due to turn up before the rest , but they turned up first , lucky they were around as dumped by side door. They are still waiting for the cushions after 33 days even though it should be within 28 so should have compensation , have phoned several times , they said it will be on July 13th but it s not acceptable , the lady said they would look in to it and phone back by 10am yesterday , well surprise surprise nothing. Also they have written to company but no reply. They are really fuming now as they want to use the complete set , they defintely won t buy from here again
in past they had bought some saucepans and various other bits but that s it .
These are the people who have started sending junk mail to me at my new address. I've never had any contact with them and have never given them any details about me. So if anyone local has any rubbish they need getting rid of please dump it here. These are the people who flytip through my letter box. Someone please return the favour.
The really funny thing is I need a customer number to even communicate with them. I don't have a customer number as everything they sell is available at a better price on ebay and therefore I have never used them.
If this situation isn't resolved before the next time I head north I'll be bringing rubbish and a wheelbarrow in my van. Like for like! It's only fair.
Same experience as other customers regarding tracking , delivery, considered response to inquiries, and rote responses to complaints. Still waiting after 2 weeks for item to arrive. Would gladly cancel the order and purchase a product from another source if I could actually make contact with someone.
This is a dreadful company will not use again don't trust them you have been warned
Appalled at the service I have received from this company.Do NOT order their tablecloths!!
I ordered and paid for a tablecloth in January and 6 months later I am still being palmed off with delivery dates that never materialise.
I have now cancelled my order.Life is too short to get so stressed about a tablecloth.
I have two orders outstanding! First order was placed on the 3rd of November. Had an email to say I had received them......! I called customer service & was told they had a new courier company that was sending out emails too early! Second order was placed on the 10th November (I don t know why I placed another order with this company) Called customer service again & was told that both orders were sent to the courier company! So who knows when I will get my goods?!?! Once I get my orders I will definitely not order again with Scott s of Stow!!!!
*AVOID*. Took 5 days to despatch my 2 day delivery item, sent the WRONG item and then expected me to send it back at my expense before they would despatch the correct item. Will never use again. Appalling customer service.
Popular shop in Stow on the Wold. Sells a wide range of garden /kitchen,/furnishings and clothing. Friendly helpful staff. Also an online facility.
your website is very difficult to use
wanted to place an order
could not find out how to use my loyalty reward cheque
refuse to use your expensive 0844 tel number
you have just lost a customer
I am really sorry as I like your goods
Tom and Pauline Green
Dreadful customer service. I bought a garden ornament in store on a visit to Stow. The cashier swapped it for one already in a box (while constantly chatting to her friend). Stupidly I didn't check it, got home and the item was faulty. It took 35 minutes to get through to customer service. I stressed I needed the item by the weekend as it was a present, she said it couldn't be organised that quickly. But guess what? The collection of the faulty item could be organised for the next day. Still waiting for the item to arrive (missed being able to give it the person now though) and still waiting for somebody to telephone as promised to organise refund of telephone cost. Faulty products and a 'don't care ' customer service, avoid at all costs.
Order promised for delivery 19th January but as at 29th still no word of delivery. I telephone and told it would take 3 days just to get an answer as to what is happening. The customer service from this company is virtually non-existent and no-one appears to have authority to do anything or even give out telephone numbers of those who can. This used to be a decent company but they obviously need some system updating..
Well I see the negative reviews and can't believe it is the same company I have just dealt with. Spoke to a lady called Paula and she could not have been more helpful and efficient - she said you would investigate my situation and would phone me back within 2 hours. The phone rang 30 minutes later and she had got the problem sorted with a replacement being sent by next day delivery. Very impressed with my first time using this company - thank you Paula
Good range of products and will order items from catalogue with free postage, staff helpful too.
Lovely to walk round and see the goods that are in their catologue
This store had an impressive range of kitchen tools at reasonable prices. I also liked the bedroom range on the 2nd floor.
Only 2 shops in Stow now so smaller range of stock on view than previously.
Shocking customer service. I order a birthday gift for my father and it stated the delivery date of the 17th July. ON the 17th July I get an email saying there had been a delay and they would be in touch as and when they had a new delivery date. I asked them to cancel the order as it would be too late and I'd have to buy a new gift. They are refusing stating that they informed me there might be a delay in delivery!
Yes, you informed me on the delivery date, not when I ordered it. Also, if I want to cancel, I have that legal right.
I will never use them again!
Ordered long reach hedge trimmer and told delivery within 6-8 days after 8 days tried to track delivery on line -order did not appear
looked for phone number called customer services-message said office closed open between 08-00 and 20-00 this was at 17.30 on Monday eve
called back next day customer services found my order but had no idea why it was not delivered -they would check with supplier-on hold-cant get reply from supplier will contact them next day and email you with answers-two days later no email-again phone customer services-they cant track my order again-they will contact supplier-order out for deliver yesterday-when will I receive goods-we don't know we will check and get back-I live in hope
Dreadful company with very poor customer services- young lady on the phone very polite and trying to help but she clearly is not being helped by suppliers wish I had not bothered hedge is even taller now-may well need a longer hedge trimmer by the time I get this one 14 days and counting
will not be going back amazon is next day
GRR
Order placed, not received and now the company are not answering the phone or emails. Dodgy, do not order it's a scam.
I purchased 2 figures for the garden and after just over a year they started to crumble. I called them but they were not prepared to offer me any replacement or partial refund. Very disappointed with this company.
Really enjoyed visiting the shop in Stow and seeing the range of products on sale, my friend bought some lovely kitchen utilities for my Birthday which were very affordable & practical. I have been using these since i got them and they are make life so much easier. I love the stow shop - the arrangement of products as well as the new stock that comes in each season that is exclusive to the cotswolds. I would recommend anyone to visit the shop in Stow as its got some really good offers you can't find any where else.
I tried to buy a Storm Glass as a small present for a housebound friend from the original Gift Company at the beginning of December. I went all through the process online waiting to choose the gift wrapping service, for which I expected to pay. They have no gift wrapping service, and if left to stand, my order would have been delivered to my friend with the invoice included - not very festive! I found this out by phoning them immediately after placing the order, so I cancelled it. I was told that their computer was down so she would cancel it by hand but I should phone gain in the morning to be sure, so I did.
I then found the same gift in Scotts of Stow so phoned them to see if I could order with gift packaging. The very helpful sales assistant told me they didn't do a gift packaging service, but she would put the order through with a note to ask for no invoice but just details of who ordered it for the recipient.
I sat back thinking that the hour or so I had spent on this was well worthwhile, but I decided to cover it anyway with a note in their Christmas card to say I'd sent a small present from Scotts of Stow. I then heard from them that they were delighted I'd sent the message because they had two parcels from Scotts neither of them with any indication who had sent them.
Having already discovered that the Original Gift Company was an offshoot of Scotts, I then tried to phone both customer services but neither seemed to be answering the phone, so I sent emails to both, confirming that I had cancelled one of these and asked for the other to be sent with a note of the sender. I had no reply to either of them, I then emailed again a week later, no reply. I phoned and was told after a long wait that the order had not been cancelled, and I would only get my money back if I returned the goods within 14 days.
As so many others of you say, DON'T BUY ANYTHING FROM THESE COMPANIES, CUSTOMER SERVICE IS APPALLING. I've been a customer for many years but haven't had problems like these in current reviews, something must have changed within the company - too big to care any longer? Never again and I'm telling all my friends too.
Disaster
Order placed for bike lights for grandson
No one seems to know when we will get them after being promised 19 Dec. Spent two phone calls of 20 mins @ 7 p per min only to be cut off!!
Waste of time company - last order they ll get of me.
New bike Xmas day but no lights - thank you Scott s of Stow. Merry Xmas to you too !!!
Ordered the gingham napkins and tablecloth. They arrived separately which took 3 weeks and I nearly lost the will to live trying to iron them. Appalling customer service when I rang to complain. Do not use this company.
I recently visited Stow on the Wold with my family. Whilst taking in the wonderful Cotswold town, I visited the Scotts of Stow shop. There was an impressive range of products on display, ranging from an excellent selection of gardening accessories to all manner of kitchenware. The staff were friendly & knowledgeable, & helped me choose the perfect gift for my niece. I will certainly return to the Scotts of Stow shop on my next visit to the Cotswolds.
Garden furniture - Very competitively priced Antibes 3 piece garden set delivered today as promised. This was an item out of stock so they kept me informed of delivery by carrier and date. Carrier, Arrow XL, website gave me a realtime delivery progress of their van run on google street maps so well done for choosing this local carrier, Arrow XL. Well packed and protected with bubble-wrap so well done Scotts of Stow dispatch team. All in a pleasant experience with a supplier I have used over many years.
We live in a McCarthy and Stone retirement apartment where deliveries of post and parcels are invariably made to the occupiers' personal address within the building. Last week, from your catalogue and using my Masterard, I purchased a "Single DVD Cabinet" which was delivered yesterday.
I thought "This is good service" .... BUT DO READ ON....
Firstly, the driver of the "Scotts Co. partner company"'s vehicle left this 115 cm. tall parcel inside the building at the nearest place he could before leaving quickly, possibly because it was so heavy that it took two people to move it on to our apartment. Once it was there I unwrapped it and was very impressed by the amount of cardboard and foam plastic protection it had, but was certainly not impressed to find the cabinet had a damaged corner and part of a panel knocked out of position. It had obviously been dropped, as evidenced later by a correspondingly damaged corner of the cardboard box in which it was packed.
I immediately telephoned Customer Services at Scotts to report this and and arrange its return for credit or replacement. (I was unable to find an order number on or in the parcel but your employee had no difficulty in identifying the transaction).
Then any faith I had in Scotts disappeared.
Your Customer Services representative said he would arrange collection of the cabinet and its return to Scotts but it could only be collected in the 4 days' period, 4th and 8th of January, and he could not give any idea now which day of the week collection would occur, nor would he be able to. I pointed out that it was impracticable to expecr a customer to wait in every day for 5 days (though he continued to insist it was only for 4 days).
I then asked to speak to someone in authority but he just referred my question to a colleague who he said completely agreed with the action he had proposed because that was company policy. He suggested I found someone living or working in the apartments to look after the huge, heavy parcel if I wasn't available. Again I pointed out that this was neither feasible nor a reasonable way to do business.
Then he had a bright idea:
If I would immediately order another similar cabinet on my card, it would be delivered in 2 days, ie in time for Christmas, and when the damaged one reached Scotts, I would be credited with its value. It didn't seem to occur to him that someone once again would have to wait in for the 4 (?5) days for it to be collected.
I was getting nowhere, so put the phone down.
I therefore take this formal step of rejecting the faulty cabinet and, as stipulated in the Distance Selling Regulations and the Sale of Goods Act, I expect to receive from Scotts a full refund within 30 days (including return delivery costs if I have to employ a carrier to get rid of it).
I will also be sending a copy of this email to Mastercard whose credit card I used on the purchase..
I ordered and cancelled an online order straight away but the item was delivered. Neighbour signed for the packet and with 2 failed returned collections request and Stow not answering the phone I am surprised the company is in business. Very poor service.
Home of the catalogue people. Used to be five star but things are not as good as they used to be.
Staff are very helpful but no longer have the depth of knowledge that they used to have.
Wanted to order the 5litre hot water dispenser but the customer service left alot to be desired.They wouldn't honor a iscount code in conjunction with free delivery.I said I'd go somewhere else and they said "you do that"
So i did and got the same thing cheaper at AMAZON.
phoned up spent 48 minutes trying to get thru no answer.very poor store.why don't you consult a lawyer or trading standards..joncollins presenter on radio49 uk-europe
After 4 weeks wrong item delivered then returned. Delivery promised on January 10th. Nothing arrived. On Friday 18th told it had left warehouse that day. Nothing arrived. On 25th phoned yet again to be told it was out of stock. All the call centre staff were polite but even at the best interpretation the right hand doesn t appear to know what the left is doing.
Hope to get my money back but I m not holding my breath.
The worst on line shopping experience I ve had! Won t use them again.
Very helpful staff and lots of lovely products in the shop
1st time coming to visit Scotts Of Stow, looking for a slow cooker and a bedroom heater, they have it all online, but there is something about actually visiting a store and seeing the products and asking questions, Staff were very friendly and they have a nice flower shop upstairs. I ordered the products and they arranged home delivery for me, overall great experience.
After ordering a garden water feature as a present for my mum on 10th July, I later received an update that it would not be delivered until September. After querying, I was told a different date of 27 July. It never arrived so again I contacted them to be told 28 August. It never arrived. I contacted them yet again and this time was told October! Terrible terrible customer service. I can understand delays happen but there was no proactive communication at all. Each time I had to chase when it didn't arrive. I've given up and asked for a refund. I shall not order from this terrible company again. So much for a birthday present to enjoy over the summer!
Great shop.has a few entrances and exits and we got a bit confused when we came out on a different street!
I very rarely comment and certainly don't rush to make public complaints, but the level of customer service has been so persistently poor online that my patience has run out. We have been trying to return faulty goods and receive a replacement for over a month now. Two dates were set for courier collection which came and went without a courier arriving - each time I was told that this then needed a further five working days to set a new date. On the third occasion a courier arrived but said that they couldn't take the item because I had the wrong sort of returns label. In the meantime the telephone service has been disabled and e-mails are just ignored. At one point we were assured that if the pickup failed for a second time they would send a replacement anyway - they have now gone back on this promise and the customer service adviser who I spoke to about this has now either disappeared or is no longer dealing with our case. There is ample evidence from the comments section that the mail order operation is just completely unfit for purpose - once we've got this issue finally sorted we won't be using Scotts again. You have been warned!
I've bought a hot water tank which is not performing
I've contacted them twice on line and had no response
Their customers service tel number costs 7 p per minute
The self assembly bathroom caddy I ordered was delayed......as out of stock. Seems to be a common theme. Once it arrived I assembled following instructions.The final step is to "set the lid in place". This is when you realise the 2 small pieces of wood already fixed by manufacturer on the underside of the lid aren't straight hence it sits off set by 1 cm. So, I waited for quite a while for something that is poor quality. Thought I could trust Scotts to sell quality products.
Disappointed.
scottsofstow.co.uk
