Christopher Ciccone did a beautiful job decorating our new home. We were so overwhelmed with the idea of furnishing an entire home, but Christopher made it so easy. The colors, fabrics and paints he put together are perfect, way better than I could have ever done without him. We couldn t be happier with the way our house turned out.
Wonderful selection of high quality furniture. Claire Jenson is my designer and has worked with me multiple times. She has great ideas and listens to what I am interested and my style. What an amazing service! I have loved both my houses she has helped develop, And get compliments all the time on the Decour but still feel like it really rings true to something I could have picked out myself if I had the time and was as artistically inclined as Claire. Thank you so much for all of your help!
Claire did a fabulous job helping me find great pieces to fit the space, my taste and budget. Quality product, exceptional customer service!
I would suggest you visit this place if you want to save your money! They have been very polite and helpful for me. Very good quality furniture and are affordably priced!
I love how Pat Canty puts her personal touch on everything that she shown my wife and I. She has a great personality and saying that I didn't realize how much time we spend in the store. She can hold your attention and it was an enjoyable experience.
I ve always had the best experience at Scott Shuptrine!! They carry my favorite line, Theodore Alexander. Pat has always given me first class service!!
I met Christopher Ciccone when my husband and I decided to purchase a 7-bedroom historic home that was in dire straits. My husband and I both have very different taste, Christopher brought our vision to life! Christopher is one of the most patient, down to earth and brilliant designers I ve ever met.
Our rehabbed home is everything I dreamed of, sophisticated yet fun classy yet comfortable. His dedication and attention to detail are evident through every step of the process. What helped us the most was his PATIENCE, we were not easy to deal with and he walked us through every stage of the process. He took our ideas and turned them into a brilliant end product. I would never go to anyone else.
Christopher carries each project professionally, he s an all-around awesome person and you won t regret working with him. It should come as no surprise we re ready for rehab number 2 and Christopher is our guy.
Love working with Julianne Lyons. She took time with us and provided exception professional service. She is extremely innovative and we love her taste!!! We will definitely work with her again on another project
We spent a real ton of money on a kitchen table and chairs from Dinek, a Canadian based manufacturer. The surface of the table and several places on the chairs is very prematurely wearing and blemishing under very light use.
Our attempts to get help from Scott Shuptrine were met with offers to sell us repairs. We contacted Dinek and they sent us a vial of liquid, as thin as water, without any directions or instructions. The liquid does nothing when applied.
I m rating Scott Shuptrine poorly because they have done NOTHING to help and the stinking manufacturer has no web site with Google reviews... I m very disappointed and, like I said, we chose Shuptrine and a supposedly high end manufacturer.
Not happy at all with either choice!
I have been working with Claire Jensen on finding the perfect color, fabric, and style for a sectional to put in my new home. She has an extraordinary eye. She has been very patient with me because I am looking for a piece that I love. I would highly recommend her.
I know Christopher Ciccone's work and recommend him highly. He is not only a talented artist and interior designer with great taste - but most importantly, he is respectful and honest.
Fantastic experience and service. Claire was amazing to work with. Very professional and a huge help. She really made my experience enjoyable.
I have worked with Christopher Ciccone for many years in the Los Angeles area now that he is in Michigan working with Scott Shuptrine, I am excited to explore all of the new options he has to offer. He has always been creative and thoughtful with his designs. I highly recommend Christopher for any of your design needs.
I highly recommend Christopher Ciccone who is a stellar designer. Christopher has amazing taste and really knows how to put together an incredible project. His knowledge of the many product lines, ability to select the perfect fabric, finishes and accessories and overall talent with designing both residential and commercial interiors is a powerful package. I am very much looking forward to working with him now that he is at Scott Shuptrine after many years of watching him design beautiful projects from afar. I can highly recommend Christopher!
Beautiful furniture. Knowledgeable staff. Great art selection!
christopher ciccone Has helped my wife and I create a vision of what the design of our home should be based on our input. He listens to what we want and than adds his input to create a unique design that is one of a kind. Buying furniture is a scary process but Christopher takes that pressure away. I highly recommend him if your in the market for furniture.
Claire Jensen was an AMAZING help with the purchase of our sofa and seat set, she took the time to listen to my thoughts and recommended an amazing product that fits well with our decor, thanks again Claire!
Had a lovely experience from the designers at Scott s. I went in to the store with a specific desired design style in mind, but a limited budget. They were able to work with me to get exactly what I wanted. They promptly returned any questions I had via email, and kept me in the loop regarding my order status.
Mr ciccone and I have worked various projects throughout the years and it wonderful to have him home in the heartland ..... wish it were cleveland but keep making the world a. More beautiful place young man hopefully we can do more projects together ..... let s create a sitting area between the two states.... lol ... best of luck in that fine company your with.
I highly recommend Julianne Lyons for your interior decorating needs. She has an incredible eye and beautiful taste. She has this ability to interject her ideas while really understanding the customers personality and taste. She is a great addition to the Royal Oak Scott Shuptrine store. We will be purchasing new family room furniture next year and will be recovering living room furniture. We will be certain to look to Julianne for help.
I have had a couple experiences with Scott Shuptrine. I highly recommend Claire Jensen as your interior designer. She was so patient, listening to the ideas of what I was looking for, and did an amazing job finding the exact pieces of furniture to make my place complete. Next room I need a designer for I ll be going to her!
Mitch Gendloff at Scott Shuptrine is the best! His attention to customer satisfaction and quality of work is unparalleled. He has great knowledge about modern and contemporary design and answered all my questions about furniture I had.
I did not make a purchase. My neighbor had a table delivered and I was blocked in for more than a half hour. There were 3 delivery guys and no one stayed near the truck. It took another neighbor to start making noise to get their attention. This delay caused me to be late for my appointment. I am sure you're very conscientious of your customers, you should also be aware of your future customers.
The "high end" sectional I purchased from scott shuptrine in Grosse Pointe has peeling leather. For the longest time we noticed the leather die coming off changing the colors dramatically on the cushions. However around 2 or so years after purchase I noticed a corner cushion that is rarely used had "leather" peeling off like it was a sticker.
After multiple emails and calls and a couple months of run around the manufacturer's service representative final told me there is nothing they are willing to do and we will need to pay someone to repair this. This furniture is not worth the money they charge. The company does not stand behind its product.
My husband and I have worked with Mitch Gendloff for a number of years. He always takes our taste into consideration as he makes suggestions and offers guidance. He has come to our home on his days off to see how furniture will fit into our home. He goes above and beyond to make sure we will be satisfied with our purchases. I will continue to consult with Mitch regarding future furnishing needs.
I had just moved into the Bloomfield Hills area and had to furnish my new condo.Julianne Lyons .who was working at the Art Van on Telegraph Road in Bloomfield Hills greeted me
And did a great job picking the various pieces that I needed.They all fit in perfectly.She also helped me with delivery and then repair problems.I am looking to having her help me design my outdoor furniture next sprinf
My family and I have worked with Christopher Ciccone, he did an amazing job with our interiors in Palm Springs and Chicago. We now look forward to working with him in Michigan now that he is at Scott Shuptrine at Royal Oak!
My first order from Scott Shuptrine came in a month later than promised and both pieces were damaged. The repair person said it was not fixable, and we were told to reorder. I had to contact our sales person, she did not contact me. It was discontinued fabric, but they said they had enough to make another set. They had us keep the damaged pieces until the replacement came. The said it should be done for the holidays. I called the week before Christmas and they said the new delivery date was end of January. Today, March 5th the new furniture was delivered DAMAGED AGAIN. The sales person and customer support supervisor were less than helpful in our frustration. Their only response was to return the furniture, not taking into account all that was purchased for the entire room around these pieces. I would never use Scott Shuptrine and their unprofessional staff. Century furniture cannot ship furniture without it being damaged....the only staff that was at all helpful and supportive was the delivery staff.
Love this store and cannot recommend Christopher Ciccone highly enough. I recently bought a new home and had no idea how I wanted to furnish it. Christopher not only has a wealth of experience in this field, but he has excellent taste and made the whole process stress free. He is not pushy, has a warm disposition and guided me gently into picking pieces that would work in my home. So happy with what we picked and thanks to him my home looks amazing. I have recommended him to all my friends. Do yourself a favor and ask for Christopher when you visit , you won't regret it !!
I have had a couple of experiences with Scott Shuptrine in Royal Oak and all have been positive. Claire Jensen was so knowledgeable when helping me select my furniture. She took the time to figure out what type of style and fabric would work best in my household. She was super positive through the whole process! Thanks!
Tom is an awesome sales person! His warmth and enthusiasm to assist with his design expertise was on target. He exceeded my expectations as he recommended pieces that would transpose my space. I can not express my gratitude enough to Tom as I felt he was a GREAT LISTENER and offered just the right design options.
We recently moved to Birmingham from Chicago and I stumbled upon this terrific furniture store Scott Shuptrine Interiors. I had the terrific pleasure of working with Christopher Ciccone. He was diligent about finding the right pieces to help furnish my new home. He would text me pictures of items he thought would be a good fit and was conscientious of my budget. He was so helpful and available and I felt as though he was always thinking about my project and always working in my best interest. I highly recommend this furniture and especially Christopher Ciccone!!
I loved working with Claire Jensen. When my husband and I became empty nesters, we downsized and started over. With the exception of a few family heirlooms, we started from scratch. Claire took my vision and effortlessly turned it into reality. We love our new space!
Thank you Claire!!!!
I was searching for a sectional sofa for my living room. The two primary criteria was a deep enough seat and a fill that wouldn t flatten out quickly. I wanted this to last a long time. Nothing is worse than being swallowed by a sloppy marshmallow cushion. My sales associate directed me to the century line of sectionals. I was told there are no fill options but the standard fill would be great. She explained spring cushions and assured me it would last a long time.
The first issue arose when the sofa was delivered. I had taped off the dimensions and this sofa was not the size I had ordered. It was short a few inches in every direction. Through my search to find and double check my dimensions, I scoured the century furniture website and examined every pdf they had pertaining to this series of sectional. Here I discovered they offer not only many fill material options but also firmness options. I contacted the store and asked if I could deal with a manager on the size issue. I wanted to make sure I got what I ordered. The depth did not seem any deeper than the floor model that I was told was not the deepest depth. They send someone out to measure the piece. The technician arrived, without a tape measure. I loaned him mine. Took a few measurements. The manager pushed the issue back to the inept salesperson who was unacceptably defensive and accusatory about the situation. I was very rudely informed I got exactly what I ordered and the measurements are expected to be slightly off for a custom piece. I asked to speak to a manager again. I was transferred to an assistant manager who treated me like a complete idiot and inconvenience. She repeated what the salesperson had said and condescendingly asked, What do you expect us to do? Apparently, the deep couch is not that much deeper than the standard. Furthermore, a few inches here and there difference is completely acceptable by this manufacturer.
So 11 months later the lack of depth is still quite annoying but the real issue is the fill. The standard fill is a fluffy down and soft spring cushion. Now that it is broken in the cushions flatten out completely when you sit down. Only two of the five cushions can be rotated so the more popular spots are more broken down and look sloppy. One of the pillow fabrics I chose doesn't hold down inside very well. These pillows puke feathers. If I am anywhere near those pillows I m picking feathers off myself and the couch. How a manufacturer doesn't know this about the fabric is astonishing.
If you are looking for anything specific, save yourself the trouble and shop elsewhere. If you like being treated like trash and ending up with something you hate, by all means, this is your place. The sales team doesn't know a thing about the products they are selling and the managers have no time for dealing with the issues their brilliant sales staff on the floor create.
Perhaps I'm biased, but I love this place. Great location, great selection, talented team with a wealth of knowledge and experience. Highly recommended!
Chris Ciccdone is an excellent Interior Designer. He not only met my needs regarding tables seen at Gorman. He researched availability, led time and finishes. He was patient in waiting for me to come in and stayed on until completion of the transaction. I look forward to doing future business with Chris. Thank for maintaining relationships second to none.
Post script Julieanne is also deluxe to. and the Lady who (I apologize for not knowing her name) she offered beverages and a much needed coffee which she serve me and my client X2. All I can say is "What a great team, a great clean atmosphere and excellent talent.
The staff are excellent. They dont hound the customer but they are ready to answer all questions. George is great for good advice.
If you haven't been to Scott Shuptrine Royal Oak lately, you need to go! New gallery manager, Sharon, and her team are there to make the room or the home of your dreams. Great selection, knowledgale staff and you can get affordable luxury because they are part of Art Van Furniture. Best of both worlds!
The worst customer service ever! Our couch was ordered in AUGUST and promised in time for Thanksgiving but we barely had it before Christmas. AND the pillows which come with the couch STILL have not arrived! It's now JUNE and despite promises, they have NEVER ONCE called us back. When we call, they have one excuse after another but ZERO ACTION. I have never had a worse customer experience. They have not even earned the one star I had to give.
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