Santa Clara Marriott Reviews

It is very spacious. I didn't stay at a room, but the salons and the rooms are all very nice.

Fancy resort but they charge for WiFi and the snack bar is insanely expensive

Room a bit old.. Bathroom small. But clean and bed very comfortable.

Staff is nice. Rooms are clean with the exception of the day they forgot to clean my room. Parking is 12.00 a day. No frig or microwave. Do not drink tap water. Room service breakfast was burnt and expensive. Okay one night if needed.

Location is close to the freeway. Rooms are overpriced for what it is just because all the tech companies are nearby.

Great hotel with good facilities. Price is slightly on the high side but location is prime.

Very nice staff clean rooms n house keeping r nice n super clean

Great location room are very nice upscale easy check in

Overall experience I was thoroughly satisfied. Check in was very quick and the front desk staff was nice. We got to our room and the Door wasnt working. Maintenance was there within 5 minutes and found out the door battery was dead. They resolved this problem within a few minutes and even gave us a voucher for food and drinks. The room was clean and spacious, but the bathroom was a little tight. The valet staff were very nice too. We didn't even valet our car and chose to self park but the valet remembered my face and made it a point to greet me whenever I came back. I'd recommend this Marriott hotel when needing a place to stay in Santa Clara whether for business or for a Levis Stadium event.

Nice hotel, and one of my favorites in the area. But still very expensive for what you get..

The overall stay was ok, but the whole place is loud under construction and hundreds of dollars more expensive the than four season's in Palo Alto down the street. The front desk staff were less than attentive and the rooms were dated and small. I've never spent more on a hotel, and think they need to up their game at this location.

Rooms were great, bar was great and service was on point. Parking is can be an issue but nothing to hit your head over.

I was in an elite room but it was noisy at not at the level we could expect from other Marriott. There is a swimming pool and a nice restaurant even if a bit expensive.

The Santa Clara Marriott is a sprawl but in a good way, favouring breadth over height. It encloses an impressive courtyard with a large pool.

The air conditioning in the room worked but was noisy and automatically controlled so it couldn't be disabled and woke me up regularly.

I was here(about a week for a conference)
and just checked out about a minute ago. Went down to place all ny luggage into the car when notice, my phone was not with me. So i went back to the hotel lobby to ask for helping searching out my phone. I realize i couldn't go back into the room because i had checked out. So i asks the front desk lady to help. She said she'll call someone to go into the room i had stayed to look for it. 2-3 minutes i was waiting. Since im going to the airport for my flight back to texas. Id come back to ask front desk for help again. She said they couldn't find my phone in the room. My feelings tells me it is.
So i request help from the manager or anyone else to help before im late for my flight. Waited another 3-4 minutes or so. No sign of anyone. I was anxious, so i just left and find my own ways. Ive asked my family to keep calling, while i go back to the room(standing outside) and listen if it rings.
Indeed, i could hear my phone with a familiar ringtone of mine. Thank God there was a lady who work there ,so i asked her to help open the door. It was under the sheets.
I understand if the lobby was busy, but i was the only one(and another person, but he left a while back).
To me this is unprofessional, had i didn't go back and check or if that lady didn't walk by. If i had waited for the hotel to assist, then i would have been late for my flight.
Marriott needs to reevaluate and check your professional work ethics, to get more business is to consider your guest's needs. If their needs are met, most likely they'll be back for more, because they know you CARE.

A wonderful reception, very professional catering staff, they were so smooth it went flawless.

A nightmare maze - 10 minutes of spying through a web of corridors. Clean, though the room would require some renovation. Service - great!

Excellent customer services and wonderfully comfortable.

The manager at the bar is the disrespectful and rude to her employees. I was sitting at the bar watching reviews about Kobe Bryant and I over heard her talking to my bartender. Mind you I come here often and know most of the bartenders. It sickens me that such management exist at a well established environment. I learned her name was Juanita. Shame on you.

Didnt care for the sheetrock dust in the side lobby. They should have closed that area! Rooms were overpriced

Staff is great. Rooms comfy. In 2017 there are still hotels that don't believe complimentary internet is not a basic amenity. Only paid internet options in rooms. Disappointing.

It's a nice hotel to stay at. For breakfast, it has the standard sausage, eggs, oatmeal and pastries. They also have coffee and fresh fruit such as watermelon.

Ate lunch at Parcel 104. Great plates although pricey. Quiet and good for business meeting.

The room was great. Bunch of hidden charges that aren't properly explained upfront. Some of the staff were courteous while some weren't.

Great place for a meeting. Close to everything in San Jose area

Excellent service. My room was nicely remodeled. Just wish the room was more sound insulated. I can hear this guy from the room across shouting to get in his room. Also some guests smoke weed and it went into my room as well.

Staff at front desk not very friendly...please provide them training

The place was elegant, clean, good customer service. The bed was very comfortable and we had the most amazing view of Great America and could watch the fireworks from our room on the 10th floor. The star rating is down one because we were told it would included breakfast and we confirmed it that morning to find out where we were supposed to go. Oncw we arrived we were told we were not allowed to have breakfast. It was an issue such a hassle and just crappy. I'm not a breakfast eater anyway but it's the point we were told we would get breakfast and then when we went down there we were denied

Very nice accommodations. I stayed here for a conference and was impressed.

Friendly staff, clean rooms, but outdated (popcorn ceilings!?). And you have to pay for parking in some cases.

they are going through a complete renovation in the hotel has been improved significantly. This is a pretty old hotel but they're making great progress and there's a very active bar restaurant area in the lobby now. I like this place I would highly recommend coming here.

Nice place. By Marriott standards not totally up to the brand name (I'd probably just stay at the nearby Courtyard instead), but it's got the Marriott consistency, a good sports bar, and ample parking, so I can't really complain.

Convenient location, nice hotel lobby/bar area, and pretty average rooms.

Just a hop skip and a jump to major activities this 5 star hotel is a welcome respite from an activity filled day or weekend

This is my all-time favorite Marriott! Love the beds. Every person working for this Marriott is present, for one, and always asking to be sure you are satisfied, and if there's anything they can do for you. There is room service, a GIANT swimming pool and large hot tub. Poolside service is great as well. My check-ins are always pleasant and this time they already booked me into my favorite room. I would love to see French Toast at the breakfast and concierge evenings open over the weekend, those are my only issues. Finally, unlike any other Marriott, they actually read your special requests and they are actually in the room upon arrival.

Staying at Santa Clara Marriott was great! The rooms are very spacious, well air conditioned and pleasant. You won't be facing any external interventions during your stay at the hotel. More over, the employees are very helpful as well.

Nice hotel. The location is great. The rooms were clean and bright. Didn't get to check out the food, but it seemed like the usual Marriott stuff, whcih meant it would be good quality.

Avoid this hotel. The reject my credit card and after one they said to me sorry it was our fault. I spend money and for 24 hours to prove that I m not a criminal. Totally unprofessional. Avoid it

A beautiful place, nice structure awesome services offered

It's fine, basically what you'd expect. Definitely a "staying for work" location, not for pleasure. There's nothing to do close by, expect to take a ride share.

Expensive parking!! Thankfully parcel 104, their restaurant does validation.

If only the corporate wing of Marriot cared about Marriot employees and much asMarriot employees care about their guests and each other

Decent but really old hotel. Found a spider in my tub :(
Staff was great and respectful and it has a big lobby

Good location...Friendly staff...It is The Hotel I stay every time I visit San Jose

UPS is conveniently located in the lobby. Close to convention center and 101 freeway

There is no complementary breakfast .. the good thing is there is ihop right behind it. The rooms are good in general but nothing out of the world for the kind of person night you Pay.

Visited the hotel to use a conference room for an event. Well appointed conference rooms. Good parking lot, WiFi etc.

Good location close to Levi's Stadium and food locations

Attended corporate luncheon for leadership/management quarterly meeting update. The food was delicious! Dessert & drink selection were outstanding in line with the theme of the event. Well organized!!

Good place and location. Rooms could use an update.

Parcel 104 is a fantastic restaurant. Great food and service. Highly recommend the risotto!

On this occasion we made use of one of the banquet halls. So, let me just say: The food was exquisite, and the service was nothing short of stellar, the restroom facilities were kept in the best condition and there was always an employee available to assist when the need arose. Thank you Santa Clara Marriott.

Room was clean, the bed was comfortable. Staff were very friendly and helpful!

Decor is a little dated, but they are renovating. Everything was very clean and staff was super friendly

The court yard is very nice. Good experience overall.

Nice hotel and helpful staff Only complaint I have is with the automatic payment for parking Machine didn't process my parking ticket properly and I had to wait for some time before someone came to fix

Very large and busy hotel, but room was quiet and clean. I stayed in room 2618. Nice pair of full size beds, a little firm for my taste. Wi-Fi was excellent.