SANITAS LA MORALEJA Review

Excellent hospital, good professionals and good care, my great experience.

Negative the price of the cafeteria, very expensive and on top they want you to pick up the dishes. Better to eat or have breakfast.

The short wait and professionalism of the staff is appreciated.

Yesterday I went into the emergency room with my bad boy and I have to say that the attention was excellent. We were transferred to newborns and like other times we have already been impressed with the attention, affection, and professionalism. Thanks for the great team you have

I've been waiting in the emergency room for more than three hours and I'm still waiting! I do not understand with the large number of patients who have no more emergency staff and that was only 8 ahead according to the nurse

I took the pregnancy through Sanitas and gave birth in this Hospital and the treatment could not be better. All the staff are most pleasant and always with a smile. They transmit peace of mind and accompany you and resolve doubts that arise throughout the process. The facilities are exceptional and everything is very comfortable. The midwives / nurses and doctors are the best I have come across. I would recommend 110%

This Thursday they have done an endoscopy to my son and the attention has been of 10 from the reception girl to the doctors, anastesista etc ..... I was very nervous and thanks to the attention and good work it left very calm. Thanks for everything

If you can go somewhere else do it. Their waiting times are hours. It's amazing doesn't seem like a private service. It is always very full with minimum waits of 1 hr.

Wonderful doctors and other health workers in oncology.

I have nothing but praise for the hospital of Sanitas La Moraleja, I have operated a week ago and everything has been great ..... of course the surgeon ...., the facilities and the assistant nurses assistants of the third floor wonderful of affectionate and good professionals, Thank you

I took my daughter for wrist pain. The doctor told us that he did not notice that it was any rupture, but that it looked like a sprain or inflammation of the tendons, analgesic conclusion, ice and that he will use his More

It's almost perfect and professionals are great people. I can not rate the children's area.

Careful care, doctors, competent and friendly nurses, spacious comfortable rooms for both the patient and companion. Even the food is acceptable.

To start the Moraleja Hospital is in Sanchinarro, but Sanitas is that: appearance. The reality is that medicine and social security organization is far above. With an appointment granted weeks ago, a notice by mail and 2 sms, I arrive and they tell me to leave because I need to go through another doctor beforehand.

Very good service, the ambulatory service is phenomenal.

Lots of noise and few nuts, very reluctantly. For that I do not pay a private

I attended 3 days ago at 6pm. I left the emergency room at 10pm. The doctor barely spoke to me. I hope to heal. I attended with Sanitas insurance and thought it would be faster.

The gynecology service is appalling. I have had major health problems because of routine checkups. Lack of hygiene, lack of humanity, oversaturated. Worse than in the public! I think that only the best nephrologist saved in a mini-ward is saved from the hospital and the quality is ten and one ENT. The rest ... supersaturated hospital and if you have a complaint defend the professionals instead of the patients! Better to go to another than Sanitas if you are from Sanitas, you will be more protected against any problem by the insurer!

You have sent me a medication to which I am allergic, having specified on 2 occasions that I am allergic. And because he has given me to read the prospect. This is serious. It is not a mere negative comment

Yesterday we went to the emergency room for a pain in one leg. Without performing any type of test we are diagnosed with an injury to the twin and they send us back today for an echo. We've been here since 12 in the morning. They echo us and do not see anything ... and we wait for the traumatologo ... or we wait ... and we continue waiting ... and here he does not call us god! It is incredible that it is 3 o'clock in the afternoon and we still do not know if we have to re-bandage or what kind of injury there is. We ask and nobody knows how to tell us where the traumatologist has gotten. If you need a traumatologo DO NOT COME to this hospital

Thank all the staff in particular, Dr. Gomez Ruiz for his impeccable work.
Nurses and Plant Assistants for their kindness and warm welcome.
Nuclear Medicine staff for all their work.
To Dr. Feijoo for her warmth and for making us turn the word "cancer" into a "for all".
And to Maria Teresa Caballo, for all the encouragement and facilities she has given us, for all the efforts she has made in this hard bump .. Making us forget how complicated this is and making everything easier. Thank you for your temperance and professionalism.

Very good facilities very good the only bad thing is that sometimes if you go to the emergency room there are times that it is worse than full public health and you can expect to wait up to two hours.

Cars collapse part of the lane attached to the center, paid parking for customers, treatment in favor of celebrities, overvalued costs compared to public management, good health professionals.

They leave no random detail in the neonatology section, all perfect, super attentive. They strive to guide parents in their first steps, with no patience limit

We brought our little one here and we only have good words from the professionals, both from the obstetric block and from the plant, and from the facilities, modern and well maintained. They respected our needs at all times and gave us all the time we needed with our baby. Thank you!!!

Good facilities, good treatment. Good professionals

Although I have heard about everything about this Hospital, my experience has always been good, as has the treatment I received. In addition, having many specialties is very comfortable, because you can request several appointments for the same day instead of returning many times. Appointments are usually punctual.

Very fast and efficient attention. For all those who have private insurance with Sanitas, and for some reason have an emergency, this is the largest private center in Madrid. It has a very fast and personalized attention. They are very discreet and always attend you very kindly. If you need a private doctor, you can come here

It is difficult to make a generic assessment of a hospital, considering all the services it has.
In emergencies my experience is bittersweet; While I was misdiagnosed with a knee problem with little exploration, my son was found to have a serious medical condition thanks to the attention of the pediatrician on duty. But overall, good service.
My opinion of the consultations is very good. All the professionals have treated us phenomenally and have spared no testing when we have needed it. Thanks to this, they detected an incipient tumor that could be treated in time.
It is true that the parking seems to be a pin, I do not recommend it at all. Better to go to the open ground behind or take a walk around the neighborhood.
Finally, the cafeteria a scam. A very average breakfast starts at 3.80. I find it shameful to do business with the sick in a hospital.

when one is sick it is easy to criticize for the delay
but the waiting time is reasonable, surgical interventions
the result is very good, in general very good, from so good it begins to be overcrowded

Embarrassing the emergency department, more than 4 hours of waiting, broken machine water and not enough chairs to wait.
DISASTROUS

I think it is an abuse that in a hospital is charged for a decaffeinated 2.45 euros.

Highly recommended. The very good treatment. Something very positive: mobile chargers in the waiting rooms.

More than two hours with a small child, waiting room full of children, desperate parents and children, there must have been only two pediatricians for everyone. The pediatrician had sent us there because he was a child from the risk group with an appointment for a possible direct contact with Covid to perform the PCR and when we arrived as he still has no symptoms, they tell us that they charge 140 euros for the test, if he has symptoms do it to us without charging, that the asymptomatic have to pay, as if we did not pay enough every month. On top of that they tell me that they will call us from social security with all their rostraco.

Shameful,
On 10/14 I had an appointment with the specialist doctor, I made an appointment first thing in the morning to avoid the inevitable delays (which many times is logical, others not) My surprise that the doctor is late.
I try to contact the laboratory, it is mission IMPOSSIBLE, AND THE RECEPTION EACH DAY MORE KIND.
Gentlemen, I have 24 calls it is maddening, Hiring more staff, we are paying for a service that is worse every day.
10/29 I still can't request an appointment, it's a shame .....

Wonderful!! Fast, friendly, matchless teams
I always go in pediatric emergencies, they can't be better

Good service, good medical staff and excellent facilities

All in a building. Very comfortable to cite several specialties together.

, the truth is that as always a pleasure to come here a quick resonance appointments and important things are quite fast doctors good services good are new actions is very good

Parking a scam !!! The wait is tremendous and the customer service leaves a lot to be desired.

My son has been admitted 3 days and the attention has been wonderful. All lovely people. My son has recovered. The room spacious and clean. I'm delighted. A kiss

I have always needed to go to this hospital, the treatment has been phenomenal, it has not taken me long to receive, and if I had to wait for something, I can assure you that it is not much like social security (which I have been waiting for in the emergency room from 5 to 6 hours). My 12 year old son had a minor surgery and the experience was very good

Although it is sometimes very crowded, it is a great hospital.

Some aspects are improvable. However it is a good hospital

tb bad delivery experience with transfer that nobody likes, to another horrific attention center, and they bad management by saturation

chaos the urgencies, the doctors are not what they were, I certainly will not return, I always end up indignant.

An integrated hospital with all the facilities crowded with people. There is a wheelchair for all the needs of wheelchair owners. There is a small restaurant for gift shops.

It is shameful waiting in the emergency room. More than four hours waiting in the emergency room and only two doctors to attend to all emergency department of the hospital Sanitas star
Do not pay a private service for this service.

Once again we use the services of the hospital and as always a 10. All the staff make your stay more agrdaclea. Great medical staff and especially absolute coordination between all departments, you do not have to worry about anything, and at times you are very grateful.

The hospital is great, but now it is overcrowded. The cafeteria is a steal. Normally problems to assign beds. The deal leaves a little to be desired as workers have so much stress.

I can only say positive things about this medical center and its staff

I am a client of sanitas, I did not like the care received, I have gone to the emergency room with my child and the truth is that I have had unpleasant moments with the care of the professional ... much better public health.

The second incident in less than a month in the emergency room. I am pregnant and first I arrive at 2 in the morning bleeding and no one attends to me because the receptionist was smoking. Well a show. And second I go with strong headaches and vomiting and after a An hour and a half waiting, they do not administer anything to me and they make me a FALSE report in which they say that they have made a control in which I have everything normal and that I go home Gentlemen I have been within 2 minutes in which they have not even looked at my face And they have not looked at my fetus Verguenza dais After all I went to Zarzuela and there curiously they have put me in the hands of the high risk unit

Impossible to park. The private parking is small to be a hospital, and it fills up immediately (it is complete); and in the surroundings it is almost impossible. I arrived in time for my appointment with the specialist and I have been running for 20 minutes without success to find where to leave the car. I leave to work without being able to go to the office Second time I visit this center of Sanitas and the same thing happens to me. I have to ask for time again I hope it will be shortly and not months go by.
01/09: I update today I have gone and after 4 laps I have parked 10 minutes walking. Full parking I give one more star because the staff that has attended to me has been lovely despite the amount of people we were waiting for.

The new Sanitas Central Hospital for the north zone. I go a lot because I work and live nearby and the truth is that it is good, it is modern and has many services, although you can see that the quality of service is sometimes somewhat improved. For emergencies it is fine because it has an express parking but sometimes it is time to wait a lot.

To the hospital I would give it 4 stars, but considering the quality of the food in the cafeteria I'll give it one or two stars. There are ants in the food, the iron to heat snacks sticks and destroys or burns your sandwiches ... I do not understand how an entity like Sanitas does not control and take care of the hygiene and quality of this service.

I find it outrageous that you do not attend the phone for information about any questions or concerns you have

Pediatric trauma emergencies with very bad experience, I attended three times and they were not able to remove the cast from a year and a half child and he has degenerated into two ulcers because the protections had More

The facilities are good and the waiting time for appointments is affordable. On the other hand, the staff, in general, are not friendly or empathetic (from reception to doctors). My experience with obstetricians in monitoring pregnancy is being regular since they do not give you personalized attention, they hardly look at your face to speak, they do not ask you anything beyond the mandatory, you do not feel that they are really aware of you. Being in a private hospital I expected that they would make at least one of the echoes in 3D / 4D, but nothing, although in the birth plan it is detailed that they are done in 4D, it has not been like that and when I asked they said that it was already too late to do so because the 20 weeks had already passed. The waiting time for the laboratory is chaotic and many people always accumulate outside, even if you have an appointment. All the medication that I am taking has been prescribed for me in the public, here they have not seen the need to prescribe anything, although the analytical values are indicated outside the normal ranges. The midwives have treated me well and in anesthesiology, everything is correct.

Getting to contact by phone is an achievement. In a surgical operation with general anesthesia, they only have a nurse watching over the patients, and left me to my luck so that I got up to get dressed, gave me a drop in pressure, and I had to manage myself so as not to fall on the floor.

Sanitas as insurance company already left the corresponding evaluation.

Yesterday I performed a catheterization with them and it was all perfect, despite being two hours late. The friendly and close human staff made my fear go away and I felt like family at all times. The catheterization itself did not hurt, nor did I find out ... and it did not last more than 30 min.

For an emergency! Very just staff, you can easily wait two hours to be attended. It is the fourth time that I go to the emergency room for different reasons with the family and the last. This last time we came with symptoms of a probable nephritic colic, after more than an hour waiting, frankly upset, we decided to go to HM Sanchinarro, which is two minutes away by car, in 15 minutes my relative had a route with enantium and with a diagnosis, collected blood and urine samples and in half an hour an x-ray. Nothing, nothing recommended your emergency service.

By telephone, there is no one to contact them.
I put a star, because I can not put "ZERO"

I have been many years and I am delighted with the service and treatment of the people. All the tests very fast

Expensive or complicated parking in the surroundings. The services inside well although some wait longer than justifiable.

It started as a very good hospital, to become what users are saying. A hospital that only cares about making money. Oversaturated and poorly sized services. The employees themselves recognize you and urge you to file a complaint. My wife, having a dilated delivery 5 cm, had to be transferred, and they wanted to take us to the other side of Madrid.

A lot of photo with soccer players and little oriented to deal with the client. Today I had to wait more than I should with my 12-year-old son with gastroenteritis and with the waiting room empty. It's just an example because I've spent countless occasions.
One of my children was admitted with an oral infection and I had to be seriously angry so that the doctor on duty would pass through the room after several hours.
The truth is that it is disappointing to pay for this, perhaps we should rethink all the clients that for this, public health is up to par.

Many benefits and very attentive staff also has parking in the basement.

Clean and comfortable. Although there were many people to be paid

It is quite good in general aspects. It could improve waiting times and especially signaling. Please fix the signage!

My wife gave birth in this hospital and I only have good words, both for the professionals of all the areas that treated us, and for the facilities.
At all times we were treated with a smile and remarkable kindness

They have treated me great when I was hospitalized and they also take me to pregnancy. At the moment I can only give thanks for the treatment received.

On 07/07/20 he entered the emergency room at 1 a.m. Of course, the timely receipt is not delayed.

5/5 falls short to evaluate this center.

My only criticism is that it is not near any metro station, and the parking I imagine that being small is somewhat expensive.

I gave birth a year ago and very grateful to all the staff that saved my daughter's life by performing an emergency caesarean section. In plant and in neonates very well. Perhaps there is a lack of closeness with the patient, that is the only thing I missed.

Horrible in the emergency 4 hours of waiting! Every time I have been there has been a minimum of waiting several hours in the emergency room

I have called for two tests in that hospital for private and the operator very kindly redirects my call to another operator and for three times cut the call if I did not even keep waiting, of course it was 10:15 a.m. OF BREAKFAST. Hospital managers this person is making them lose customers and money. PENALTY.

I am horrified of what I am living in this hospital. It exceeds ethics and professionalism as doctors and the anguish that generate the patient and a long etc ...
Since I was admitted to his hospital, I had to go through a multitude of tests to try to get what I didn't have and get scared.
When I go to the revision of my pneumonia they take out new things and send me new tests, repelling two ultrasound scans because some of the doctor could interfere badly because I had not done them a radiologist. In the end they clarify that they never do them radiologists. knterpretan
Then they decide to send me a tac in the face of new doubts - syridas and they call me at my house two days - after the tac to advance the appointment making me afraid thinking that it is because something bad has been seen in my lung.
In the end I had to go to the emergency room and when I clarify that it is not a bad thing, I am referred to the pulmonologist to evaluate a bronchoscopy because according to my doctor my results are not clear and I can have an old disease reactivated.
IN THE END AND THANKS THAT MY HUSBAND WORKS IN A PUBLIC HOSPITAL, I HAVE BEEN ABLE TO RESPECT BECAUSE ONLY THEM
I HAVE BEEN ASSESSED THE TAC IN CONDITIONS CLARIFYING THAT ONLY THEY ARE CALCIFIED OLD INJURIES AND Q OF course I DON'T NEED A BRONCHOSCOPY WITH HIS RISK

Good attention, speed as much as possible and very good professionals.

Endless hours of emergencies, an average of 2 and a half to be treated, a shame for a private hospital. They should improve the service because it is worse than public hospitals. You pay and wait more than in a public one it will no longer compensate to have private insurance. Do something to improve it.
After a year, I reply to this review.
When I was there a year ago, I made a complaint to Patient Care and they answered me with a non-personalized letter with the problem I was telling them about. It was simply a Copy and Paste of what patients always answer but do not really do or serve for. You notice when a Hospital does not give importance to your complaint and uses a "type" response for everything treating you as a number not as a patient with a real problem. They change their way of thinking and treating the patient and they will improve in the quality perceived.
Thank you

Sanitas la moraleja has the best nurses. Thank you ! Thank you very much, really, my 4 year old daughter had an operation today. The deal with us and with the girl was spectacular!

Bad emergencies, too many people for 3 doctors or come early in the morning or wait at least 3 hours

My last experience was wonderful, they took care of me a lot and that's the most important thing. Sometimes they are a bit collapsed, but hey.

A total shame, more than two waiting in the ER, nor the public take so long ...