Samsung Experience Stores Reviews

Everyone was so helpful and went above and beyond what they actually had to help me with. Absolutely a great staff Best Buy has. Always smiling and so friendly..

We went to Best Buy in Jefferson City to purchase another receiver. We couldn't get anyone to help us. And no they had plenty of employees working. A few years ago I purchased my TV, receiver and surround sound from this same Best Buy and things have sure changed. They had very little inventory. What a waste of time!! I went on line and purchased one and no not from Best Buy.

They are chronically low on stock. Service is usually sadly lacking and you get weird vibes from the employees. This time though, a cordial and knowledgeable salesperson helped us find a computer to fit our needs. Kudos to him.

Last night I went online and checked this particular stores inventory, for an unlocked CDMA phone. I found one. This morning, I checked again, as only one was in stock. It was still there, this morning.
Today, I went to the store to buy the phone. I presented the door man with my doctor's proof of disability and medical exemption for wearing a face covering, due to claustrophobia due to PTSD. He said he didn't need to see it. But, he said employees had a RIGHT to refuse me service, if they weren't comfortable. I said it is what it is. I'm just here to pick up a phone.
He took me to see Matt, the guy behind the phone counter. Matt informed me that they didn't have unlocked phones for under $400-500. I explained that the phone I wanted, showed in stock, online, and that since I was not activating it in store, I would be paying extra. He was agitated and explained those are the regular prices and they discount them for activation in store. He gave some excuses about not being able to activate some of the less expensive models they had. I explained that he wouldn't be activating anything, as that was why I was paying the higher price.
He and the front door man who was helping me, checked and told me the only phone they had that fit my needs was some $180 phone. I explained that online the cheaper phone I was there for was in stock. They told me there was nothing they could do. So, I went outside and ordered the phone in the parking lot, and had them bring it out curbside.
This is when I tried to explain to Terry, what happened. Instead of listening to me, he cut me off and told me Matt didn't HAVE to help me at all, because I was "the guy without the mask" and it was his right to refuse me service. Nobody cared that I have a letter of quarantine for over 14 days AND a very recently negative covid test. They especially did not want to hear about me being a disabled veteran with sever PTSD, not being able to ship to home, because I don't have a mailing address. This is unacceptable. If not illegal. Being discriminated and lied to because they don't appreciate my actual disability, is no reason to refuse someone service or lie about checking the inventory.
Terry tried to make up some excuse about the truck just coming in, and refused to hear me explain how I knew the phone was in stock for the last 24 hours in this particular store. He was more focused on the mask issue.
The manager needs to get corporate involved and contact me as soon as possible. This is unacceptable. It was embarrassing and extremely confrontational.

*Edit* After writing this, I drove out and saw BOTH of said employees outside, by the side of the building....NOT wearing masks or social distancing. Some were smoking.....near the front.....So, now we KNOW this wasn't about "safety". Discrimination of people with disabilities is NOT ok.

Best Buy is a good store especially for people who love electronics. However myself personally its better to order online and go pick up at the store or have delivered to your house. They are in such short supply of help even with fewer people going to the stores to shop they have so few staff there to assist you or even ring you out for your purchase, that waiting is the new normal.

I had a phone issue and the staff promptly took care of it. They educated me about what was going on and were friendly yet professional. I would highly recommend them to anyone with phone or computer issues.

Normally would have gone to Columbia, but the drive to Jefferson city was worth it. They had what I wanted, that I would have had to wait for. Ordered online for curbside pickup. And it was ready within about 20 minutes instead of the hour it said online. And it was super easy to do the check in to let them know I was there and didn't have to wait more than about 5-10 minutes for the guy to bring my stuff out. All in all enjoyed the quickness and ease of the whole experience.

I gave this best buy two stars because the store was fairly empty, but I wasn t able to receive any help. Standing in the customer service line being overlooked. The shelves were fairly empty as if it were black friday. So after driving an hour and ten minutes I was dissatisfied with what this store had to offer. Maybe when i come back ill give it a better rating.

7/10/19 update: brought it into the store, Christopher pulled up my purchase history and fixed the screen. Really good customer service on his part!

Original review: Paid $8 to have them put a screen protector on my cell phone (plus the cost of the screen protector) and they did it wrong. I pointed it out while I was there that it was bubbling and didn't fit properly with the case I purchased and I was told it needed time to "cure". No, it's just on wrong and it doesn't line up with the case I bought while I was there. So now the top of the screen protector is messed up and the bottom section of the screen is exposed by the offset. Nothing like spending over $1,000 at the store on a new phone to have something that was supposed to remove hassle from my day instead create it. It's an hour one way for me to go back, which isn't worth my time because I can buy a new one and do it myself cheaper than the fuel and time to get it fixed. The sales guy that helped me was very friendly and helpful, I don't know who installed the screen protector, but don't pay to have them do it just do it yourself.

Terrible process for assistance! Apparently, and unbeknownst to us, a customer is to register/sign in, when they walk in the front doors in order to then have an employee assist them in finding their shopping need. We were looking for a particular audio product, needing advice/assistance and when we approached 2 employees nearby that were talking amongst themselves and asked for their help, they stated that we need to go back to the store's entrance and sign some type of log in so that we can get in line for an employee that then would offer help. There were more employees wandering around the building than the 6 customers, 3 of whom were us. It had been years since I had been to a Best Buy unit and it will now be longer before I shadow it again if ever.