Terrible process for assistance! Apparently, and u...

Terrible process for assistance! Apparently, and unbeknownst to us, a customer is to register/sign in, when they walk in the front doors in order to then have an employee assist them in finding their shopping need. We were looking for a particular audio product, needing advice/assistance and when we approached 2 employees nearby that were talking amongst themselves and asked for their help, they stated that we need to go back to the store's entrance and sign some type of log in so that we can get in line for an employee that then would offer help. There were more employees wandering around the building than the 6 customers, 3 of whom were us. It had been years since I had been to a Best Buy unit and it will now be longer before I shadow it again if ever.