SAMA BIT Reviews

A team of professionals always nice. Fast and efficient communication. Recommended!

I took an Acer Nitro 5 laptop under warranty with 2 problems, one of them being related to the LCD, my LCD was changed, but with an aftermarket, because the problems are even more serious now ... Totally disappointed ..

The quality of service, the approach in discussion and the language used, the ratio between time to diagnosis of malfunctions / faults in functionality (... Acer Predator Helios ...) and the actual time of solving / remediation, all denote a high professionalism of the whole team ! A top note about the ease of completing the necessary documentation! So the maximum mark (*****)!

Exceptional.I solved the problem in 24 hours, twice. Note 10 +. Too early, too good :).

Totally unprofessional. I have a 2 in 1 Acer One S1002-166V Laptop, bought on 21.06.2016, from EMAG. I sent it twice in the service "SAMA BIT" through the partner Emag, Depanero and I received it every time with the same problem. This laptop is charged in 8-10 hours, and the "specialists" of this service, they sent the laptop back, saying that it works in the normal parameters. In the photo it shows how for 11% I have more than 3 hours to wait. , he should do something.

Worst service. I had problems with the laptop twice .. once it was the defective motherboard as they say and it would have been replaced. One more hard, the next intervention at the same laptop all the defective hardware and it replaced (only in documents). After everything they did .. after the warranty expired, I wanted to upgrade myself to SSD, after unpacking the laptop I noticed that 3 of the screws did not catch at all because they were too tight and broke the place where they screwed , and all the points of support of the screen were cracked.
Ps .. lack of professionalism.

I've had problems with my laptop keyboard, so I've called for a guarantee from sambite. They changed my keyboard and motherboard because there was a problem with the keyboard change. After both components have been changed, I got my laptop in perfect working order. In conclusion, I am pleased and recommend the service of Sama bit!

Why? Because I paid for some used screws that weren't even good for the laptop in the order.

I wholeheartedly recommend samabit.ro. In 24 hours they solved my problem even in the pandemic conditions we are in. The only authorized service in Romania. Strongly recommend them!

I have mixed feelings about Sama Bit. The exchange over email was excellent: quick and to the point every time. Now, getting into their building, this is an entirely different experience. The first time I was with a friend and her two children. The two employees inside were quite categoric: only one person inside, everybody else, including the children should go on the curb in the blazing mid-day Sun because Covid or something. During three trips the two clerks never wore anything Covid related and only put their gear AFTER I got in.

The clerks were in stark contrast with the email exchange: they were slow and each time they were unprepared, always needing to do something and consult each other. Each time it felt like in a comedy show with incompetent government employees trying to understand their job. They type slow, they ask the other about which field to fill up on the form on their screen. Always making you wait because they have some very important thing to attend to before taking your business, although there is nobody else there.

As for the masks, the guys coming all the time from the other rooms in this apartment improvized as an office, well, they never wore any masks either.

Anyway, my problem was solved quickly. But if there were another Acer service anywhere else in the country I'd go there.

It totally solved the problem my laptop had. I highly recommend!

I had to upgrade the laptop, with the parts purchased directly from them. Price slightly peppered, but both the delivery of the parts and their assembly was done promptly. I recommend.

Best laptop service ever. I sent them a small video showing my problem to ask if they can fix it. They confirmed and - thinking ahead - they ordered the spare parts. When I brought the laptop a few days later, it was repaired within the hour. Outstanding! Thank you very much.

Not professional at all. Very unpleasant attitude with customers. I do not recommend at all.
I sent a laptop to them, via depanero, for a problem with the display and I woke up with another problem. I sent it back to the service, with the problem still unresolved, telling me that it was a wear made by me.

I admit, after reading the reviews I expected to come back here and leave a negative comment like the majority, but I was pleasantly surprised.
The product was taken over by the courier on Friday and on Wednesday I received it back repaired.
I was pleasantly surprised, thank you: D

I had an Acer E5-575 laptop shipped with warranty for keyboard issues (some keys were gone). I received it back in 3 days with a new keyboard, very nice and elegant! I am impressed by their services! I didn't expect everything to be solved so quickly and easily (usually things get tough when it comes to guarantees). He deserves the title of Acer official partner.

Super ok! From people to problem solving. I took a laptop under warranty, in a day and a half it was ready and running smoothly. Recommended!

Verified and diagnosed my laptop quickly. The order for spare parts was ready in few days so all in all I had my laptop repair in 5-6 days.

The worst service in the world ... HELP YOURSELF AS SIZE !!!! The story is called LAPTOP PROST - SERVICE AND MORE PROST. in the first 6 months after the acquisition the motherboard was burned, it was taken into service (they changed the motherboard) and then to take it as broken, you go to the service once more ... so they changed the motherboard base twice plus video card .. after 11 months what to see begins to have temperatures of 100 degrees at the processor, go back in service and after a week to tell you that it is because of the upgrade from the branch on which I did it ... (the laptop operating in normal parameters until that moment), I kept silent I took the laptop home .. also with 100 degrees the laptop works .. after a month a month half problems and .. this time the applications like google chrome, word, discord, etc. they see black ... the clear problem of the video card, went to the service after 4 days they call me at the service to announce that it is from windows and that they are working in their normal parameters (I wonder if they have even opened a program specified by me to see that it works ...) I get home I install the windows as they told me, namely in UEFI and not in LEGACY, the installation is finished, the first 10 minutes what do you think? black chrome, black exp geforce ... no need to install other programs .. tomorrow another visit to the service, maybe I can give a technician to illuminate me how to repair a windows installation a faulty video card .. .

Why do I give 5 stars a computer service? For how we interact with the staff! Plus the speed with which they solved pb to my laptop! (It was under warranty, so I don't know the prices :))))!)

The repair lasted extremely little, everything was executed perfectly. The only downside is the prices that are biting, however if you need urgent repairs it is a good choice

Update in the fall, I'll leave the initial review:

The first repair consisted of changing the motherboard and the lcd cable. Now the motherboard is changing again, because it also works with problems. Where to deduct points:

1. At the time of repair they did not check the functioning of all the subassemblies, so I found out later that it was not working properly.

2. I had to call to see what happened on the day the repair was agreed. It seems that the piece had become stuck in a warehouse. I had to wait another week until the song was sent again.

In total I changed 2 motherboards and 1 lcd cable. At an ultrabook. It bothers me that I gave a considerable amount of money for equipment with so many problems. And apologies don't solve this problem.

Initial review:
I must admit that I was reluctant to give the repair equipment (a steel ultrabook) reading some horror stories about this service. It was not the case, it was repaired without problems, with minimal traces of intervention. 4 out of 5 due to problems following the service ticket, which I reported in the call center.

visited with product / equipment under warranty. promptly resolved. ok.recomand.

I took the laptop for nothing. Better repair it on the money than on the warranty.

Professionals:
Communication - be good as long as you explain to them exactly what trouble you have,
Very good advisers - I stressed them with all kinds of questions and they were patient with me .. I recommend if you come to this service to be honest and to the point
Prompt - although I caught them during the Easter holidays, they were super fast and seemed to want to make me happy as soon as possible.
VERY IMPORTANT !!!! GARANTIAA
Those of you who are 2 years old recommend that you do the warranty extension only at Acer or other manufacturers ..not from shops ...
I was going to get my spike with a double price compared to SAMA BIT - ACER ... in short I have a 5 year warranty instead of 4 and 1/2 more money in my account.

I sent an Acer Nitro 5 laptop under warranty to them, a laptop that wasn't even 1 year old yet, they asked me for money to do some things that any other service solves under warranty (eg cleaning fans). From what I read on the net anyway, this laptop is one with problems from the start, so you would expect them to know these aspects. Either it's the above problem, from Acer, or it's the service problem and it's unprepared and impertinent. I will run away from them as much as I can from now on.

Nice people, ready to help, even if just an advice in using or maintaing your hardware. Recommend.

They have proven to be unprofessional and playful towards their clients. I sent the laptop into service with a problem on the graphics card, nothing else. It came back in 5 days, but with an unchanged graphics card and a new (broken) motherboard. So I got a worse laptop than I was before

Very fast services and very good quality. I recommend this service. Collaborate with a courier company that carefully protects what you send and are very quick in pick-up and return.

I recommend with confidence. An upgrade of ssd and ram performed very quickly and promptly. Very kind staff, I want to thank them once again in this way.

I sent a laptop in service to them, they sent it back to me after 14 days, a defect that was also found by the Emag staff from Afi Ploie ti. Totally unprofessional.

I'm not from Bucharest. After completing the referral form on the same day, the courier came to take my laptop. After a week he was back repaired.

Extraordinarily prompt and customer oriented. Thank you for the help!

Very good service for laptops, monitor tablets, Acer branded phones. They have very good staff.

Problem solved on laptop under warranty. Duration: 8 days (two days courier).

Professionalism, punctuality and the desire to solve the client's problem.