Totally unprofessional. I have a 2 in 1 Acer One S...

Totally unprofessional. I have a 2 in 1 Acer One S1002-166V Laptop, bought on 21.06.2016, from EMAG. I sent it twice in the service "SAMA BIT" through the partner Emag, Depanero and I received it every time with the same problem. This laptop is charged in 8-10 hours, and the "specialists" of this service, they sent the laptop back, saying that it works in the normal parameters. In the photo it shows how for 11% I have more than 3 hours to wait. , he should do something.