I have mixed feelings about Sama Bit. The exchange...

I have mixed feelings about Sama Bit. The exchange over email was excellent: quick and to the point every time. Now, getting into their building, this is an entirely different experience. The first time I was with a friend and her two children. The two employees inside were quite categoric: only one person inside, everybody else, including the children should go on the curb in the blazing mid-day Sun because Covid or something. During three trips the two clerks never wore anything Covid related and only put their gear AFTER I got in.

The clerks were in stark contrast with the email exchange: they were slow and each time they were unprepared, always needing to do something and consult each other. Each time it felt like in a comedy show with incompetent government employees trying to understand their job. They type slow, they ask the other about which field to fill up on the form on their screen. Always making you wait because they have some very important thing to attend to before taking your business, although there is nobody else there.

As for the masks, the guys coming all the time from the other rooms in this apartment improvized as an office, well, they never wore any masks either.

Anyway, my problem was solved quickly. But if there were another Acer service anywhere else in the country I'd go there.