Salvat Editores Reviews

Your customer service is unfortunate. They do not notify of incidents and delays in their collections caused by their fault. If you call them and ask them, their answer is "we have had the X incidence for a few days ... to know the status of your subscription call us at another time and we will inform you"

Dear gentlemen of Salvat, when you have an incident and know its consequences, the right thing is to inform the client directly and then be at your service and inform you during the duration of the same (sending a few emails does not cost money and saves many dislikes); Do not wait for the customer to call to tell you to keep calling (spending your time) to get information.
On the other hand, if there are cases like these, the ideal thing is to have some detail with the injured clients, no matter how small (some free issue, or anything else).

They have already lost me as a client and they are sure that I will not recommend them to anyone I know, but maybe if they improve their management, they can maintain a client that they have left.

If you read me, THANK YOU.

A star is the minimum, they deserve less.
Customer service is nil. A sample that it is a company with a total lack of professionalism and an insulting and pejorative customer service, which they only see as money bags.

Well, I always call, they treat me fantastic and they solve the problems and doubts, keep it up!

There are always very varied collections, they are very good. The quality of the models in the formula 1 collection is very good!

The experience of vosotroa that you have is a robbery .. every week a number of the seat 600 D comes out. And you in the numbers .10,11,16,17 and 18. They only put a few accessories and you have to pay them 9.99 do not steal It is not fair what you are. Before you start selling something, say how many numbers you are going to do. So that one knows if he buys it or not .. because it multiplies 100x9.99 = 999 .. it is money for something that is not worth it .. YOU ARE NOT RATINGS .. ami they do not give me the money for this type of things that you put in each number .. att juan torres ...

It is very difficult to contact them both by phone and by email. Of course, when they have finally taken me in 1 minute they have unsubscribed me and they have treated me great. In the aspect of the staff the attention is 5 stars.

it is a scam! they send you things if your permission and then they want to charge

I have subscribed twice to two collections and all great. I canceled both after the first shipments and without problems or obstacles, just with a call. Excellent attention

What seems to me an embarrassment is that you do not provide your free telephone, it is to report them to facua or the consumer's office

Bad experience. I have tried twice to return the books they sent me and return them to me again. I do not want them, I do not like them, they are of poor quality

I called 902 today because I am missing a fascicle from the Ibertren collection, and after insisting a lot because the stubborn girl that this collection was not theirs. And after giving my personal data to corroborate it, he tells me that there is nothing to do. That the collection is already closed and liquidated. Thank you very much and I will keep it in mind in the future.

A bunch of scammers and unpresentable. They just charged me for a package that came home last month and that I returned because they didn't want to unsubscribe me from the collection to which I was paid; I told them not to send me anything and they replied that "that was not my thing to decide because it was already managed." They sent me the package home trying to close it to see if I took it (they always send it to the post office, not home). A moment ago they charged me despite the fact that my package was not in power because I asked the delivery man to return it from where it came from, which I already told the publishing house that I would do if they were really determined to send it to me. I expected more seriousness from this crowd, what a disappointment.

I'm making the collection of Pegaso Trucks. I got a defective one and when calling I was treated by a very nice girl (Mariana), I confirmed the damage of the miniature and they re-sent me again without cost, not having to go to return the defective one (avoiding so the trouble of going to the post office). In other places they would have made you return the broken ...

I had a small problem with my delivery address and they solved it quickly and with kindness

I am waiting for an order made and paid 13 days ago. After sending several emails asking for information on the status of the shipment, I have not yet received a response. I can understand a delay, but not the lack of communication.

I would like to leave my review and let parents know that they never accept the service of this editorial !!! They call you telemarketers playing with your sanctimonies and they offer to give you the books for the birth of your baby. But you also have to pay for 2 additional books that they send you. After receiving the first shipment they keep sending you books that you must also pay and then they claim the debt. It is reportable and the scammers service sounds. I give very bad note to this aditirial and its way of selling books.

After waiting patiently for two years to finish the collection of miniature guitars, it turns out that it is not complete and it seems that there is no way to get what is missing, since they sold 75 bases for 80 guitars and forgot the covers for the last 20 fascicles. Thank you very much Mr.Salvat, one and no more.

I thought Salvat was a serious house, until twice they tell me they sent me a gift to compensate me for leaving an incomplete launch and they didn't send me anything. They don't keep their word after leaving you hanging with a launch and when you were carrying 4 copies purchased. A shame.

Be careful, don't give them your address. They send you books home without your consent. You have to send them back by paying the shipment within fifteen days, or if they don't charge you 15 euros. Is incredible..

It is unfortunate that they launch a collection and then have problems with deliveries. If in a collection of 100 deliveries, I already have problems receiving the 4th and 5th issues, they do not give me much hope to reach the end. The collection is Ford Falcon from Argentina.

Poor. I get in touch because a few days ago I received the 5th shipment of the batman and superman collection and in which it had to come (by paying an extra 1.5 from the 5th delivery that came in the 2nd shipment) volume 1/4 of the fall of the bat, but it did not come to me.

After calling, they confirm that they shit it and that they come in the next shipment, the 6th, along with the gift of the 6th shipment, the shipment itself and ... the 1/4 "trinity" supplement, which is worth 25 of which I already notified by mail almost two weeks ago that I did not want it (since in the advertising email they sent in the small print they tell you that if you do not notify they send it to you without your consent) without getting a response today.

After explaining that:

A) I already said that I didn't want trinity and I don't know why they wanted to send it to me.
B) That I wanted to cancel my subscription and that was why I was waiting for volume 1/4 of the bat's fall.

Neither did I want the 6th shipment nor the gift of the 6th shipment, so they only sent me the supplement already paid and agreed; that's when they tell me to ride and pedal, that if I unsubscribe they won't give me the supplement already paid even if I contact them once they have it. And I ask myself: on top of not letting me know, I get in touch with you and discover that you want to sneak in "trinity", won't you give me something that I have already paid for?

Regrettable. I have several options:

A) Complaint to consumption or denunciation for not complying with the contracted part with what was agreed.
B) Receive the 6th shipment, take out the supplement that belongs to me and after returning the receipt in the bank, take the 6th shipment back, along with the gift of the aforementioned (If I do this, they have told me that they put me in arrears despite that the first to not keep their word are them, on top of telling them that they would return the 6th shipment that would be the returned receipt).

I do not care, but I do not plan to pay for something I do not want, or for something I have already paid for.

I am following the collection of the 600 car and I buy it in my usual kiosk.
I have the first 5 deliveries and today I do not have one more month.
The kiosk tells me that the distributor has not delivered it for the moment any month.
I am very surprised and surprised by this irregularity in the deliveries, because to this day, 10/21/2016, I think that I would have to have more deliveries, keeping in mind that it seems that every week there is one.
I urge you to clarify this situation.

Cordially

c / Bartrina 89-91
08226 Terrassa
Phone 630903515
Get out of my usual kiosk