I'm making the collection of Pegaso Trucks. I got ...

I'm making the collection of Pegaso Trucks. I got a defective one and when calling I was treated by a very nice girl (Mariana), I confirmed the damage of the miniature and they re-sent me again without cost, not having to go to return the defective one (avoiding so the trouble of going to the post office). In other places they would have made you return the broken ...