Came to my house to check line of site. Only to find out my town is to far from the receiver. But the coverage maps says We are covered. No one in my town have any coverage from them. So I dont get how they can state that they cover my town. Isn't it fals advertising?
The worst service I have ever encounted in my life.
So far so good. Renting a 20mbps fibre line and we are getting a true uncapped, unshaped connection. Just wish the prices were a bit more humane. 100mbps uncapped costs 1100 rand in other cities and im paying 1000 rand for a 20mbps line. Other than the price, we waited about 5 weeks for installation and the connection is good.
Unfortunately I have to give them one star just to write a review. The hardly deserve it. After four phone calls requesting an upgrade on my existing contract, I only receive empty promises that the "technical department" will phone me back. Customer service is certainly not important to them. Sad to say, but stay away.
The only reason I'm giving two is because they respond quickly if I have a issue, however. Nothing ever gets fixed. We installed a 100 Mbps line a while back, when the line was tested it reached around 70 - 80 Mbps (which was explained to us that speed is lost when connected through WiFi -that's fine) but a week later and up until now - we are lucky if we get 50 Mbps or 30 Mbps and the line is never constant. I've complained and called them about 9 times and they always sent out a technician timely (and I say thank you for that), but nothing ever got fixed and they can't explain why it loses so much speed. I'm disappointed due to me paying about 800 per month for internet that I am not even receiving. I went into Safricom to look at premium home packages specifically the 35 Mbps package I believe - Only to be told my speeds won't ever be as fast as my current line. If premium home packages give you what you pay for and not lose more than 50 % of its speed then I'm sure the premium package would be faster. I wish for the lines to be fixed, because to be honest the prices they ask aren't too bad either, as long as we get what we pay for that is, then it's value for money, but at the moment I'm feeling ripped off.
Incompetent children that don't know how to handle phones or customers. Giving Telcom a good name should be illegal. And I hope this company doesn't expand further than its grubby little hands can reach. Because paying them monthly isn't enough to get you good service right?
Worst service ever. After being very unsatisfied with the service and closing the account more than a year ago, I got a call today about an unpaid account of almost R4k.
Please save yourself loads of future effort and DO NOT use this company for ANYTHING!
Even better... After phoning and being cut off several times and passed from one operator to the next, they finally said there is nobody working at the moment that can assist me (middle of the day in normal business hours).
Spare yourself alot of waiting nagging frustration and just DONT GO TO SAFRICOM Honestly guys how bad can n company be ? The amount of time and airtime waisted trying to get internet amazes me ! Never even once called back ! Speaking to different consultants every time i call!!! But enough said cause everyone that tried to get internet at safricom knows what im talking about
I called them in Decemeber to get everything going. Never heard from anyone again. In February I started calling them again and again. Always someone that will call you back and never does. Finally got them out to my house after about a month and took about another 3 weeks from signing to get it installed.
Started with a smaller 5MB wireless connection, but requested and upgrade after 2 weeks to a 200Gb@10MB and there after Uncapped at 8MB.
The fastest connection I have had was 5MB. Averages around 1 to 3MB download and less than 1MB upload.
Every no and again it completely goes down and I have to reset everything on my side, hoping that it will work.
Told the technical guys there that I had intermittent connection and they simply said there is nothing wrong. After two days one of the more senior guys called and apologized to me, as they noticed that it was true. But, still no improvement in the speed.
Writing this review and also sending them various speed tests with some strong words with a little hope of improvement.
They never answer a phone call. Surely they can also give after hour service as most people only get home after 5 to find the internet down and offcourse Safricom is closed by this time. This is not how u grow a company to compete with other internet service providers.
I must say that Safricom's client service really improved, on a previous problem they took 3 weeks to fix it, this time they only took 2 days.
No internet for a week and called the day the problem started. Was told they were busy which was understandable after a storm. Called again 4 days later so someone can tell me I never lodged a querie and no work card was opened.
Pathetic service and will be moving to another service provider at month end.
This is why you have a 1 star rating!
They are very eager to get a signed contract out of you, but after that they tell you that they usually do not give an installation date!!!! What is that all about!!!! Who operates like that?!?
Definitely not interested in business!!!
Have been struggling for two weeks to get my wifi moved and re-connected. When we make appointments, nobody shows up, nobody ever calls back. Very poor service.
dont waste ur time with safricom honestly the worst isp ive had.lots of miscommunication horrible service
more down time then uptime
not the first time they have delayed a repair always goes from 1-2 days to7+ days
very unhappy with service
Consider anyother service provider. Safricom is pathetic.
Update: I wouldn't even recommend this ISP to my worst enemy.
I'd give less than 1 star if I could. Been waiting for over a month now for a technician to come and fix my internet. Call center is helpful but that is where it stops.
Easily the WORST customer service I have ever experienced. Currently been waiting 5 weeks just for my installation to take place.
Extremely poor service, the customer service does not exist at all and you pay for something you don't get, it's pathetic.
Does work and connect properly, however downloads at a maximum of only a fifth of the speed they claim per package.
Service what's that, called me to verify but couldn't even put into words what the problem can be, then made it look I didn't understand anything.
Worst experience you can imagine. I fully agree with the other poor reviews. Back-up service pathetic. Call center totally incapable of dealing with customer enquiries. Consider other service-providers before entering into an agreement with this bunch!
If I could give them -5 stars I would!!
POOR SERVICE , POOR PRODUCT , POOR WIFI!!!!!
I waited 5 MONTHS for installation, now that I have it, I would rather stay without it.
Very bad service. Do not sign a debit order with these people, they deduct huge sums and refuse to reverse the transaction. All you'll get is a credit note and many more deductions. Installation is free as per the contract but they charged R3400 and it's still not working properly. Save yourself the misery, rather try Telkom or Jenny's internet in Potchefstroom.
Internet is down for hours at least 2 times a week... poor service delivery... wish there was someone else I could use...
I make use of prepaid Safricom tokens for my wireless internet connection and I have found this service to be the cheapest option in town if you don't need fast internet - particularly if you don't want to be stuck with a contract.
However, this service is quite vulnerable to under-performing or just being offline at stages. I often only get half of the bandwidth only a day after purchasing a 30 day token and only using less than 2GB data. In the past 2-3months problems have ranged from 30day tokens deactivating completely within 48 hours, halved bandwidth while within fair-usage, frequent disconnections without apparent reason and lack of signal to the hotspot (although the tower is just 10-15 meters from my flat).
The customer feedback varies widely in my experience. Walk-in experiences for remedying smaller issues have been largely efficient and the staff were always friendly. Getting on-site support from technicians is not the fastest - as I had to wait for nearly a month in the beginning of 2020 to get the hotspot fixed after the December holiday. Online customer feedback ranges from decent to lackluster, but there have been occasions when my messages were not answered until I sent a follow-up request.
Maybe it's just a case of "you get what you pay for" and my R100 - R200/month is not worth their time. I personally know of people who have fiber contracts with Safricom and are quite satisfied, but judging by the comment section there are a number of dissatisfied clients paying much more than me.
Queries take forever to get resolved. It seems that one is only important when you are a potential new client but once you are a client the service stops. So sad.
Waited a month and a half for them to come and install the Fibre and then when I needed to go pick someone up at the airport they told me that they cannot come back the next day to finish up. The service is awful
Hotspot down for a week all 3 in the area reported is 30 min after went down also called 5 times over the next vew days to hear whats goeing on thy just say a work order has been placed but no results the internet is important for us students all our work is on it and have to do tests and admit assignments but thy just don't care I mean waiting for days just to have a technician come look thats just pathetic. Worst service ever. Another thing when it is working you can not even use it speed is so slow won't even open efundi
The absolute WORST customer service experience EVER! From the technicians to the call center operators. All incompetent and rude! The service they're supposed to provide is ALWAYS down for some lame reason. Absolute waste of money, time and energy! Useless!
My daughter has been waiting for 2 months for service
Take 7days to send out a it guys to assist with a problem.
By far the worst ISP in Potchefstroom, with pathetic customer service, and poor work ethic. You're more likely to find a friendly tollbooth attendant at midnight on New Years Eve on the N1, than someone actually willing and capable to assist at this company.
Wors ISP ever.. Might as well pull out that nokia 3210 and tether
This is a internet company that can not provide internet. Please dont waist your time!!!
Safricom's management is defunctive of poor quality, when a minor error has to be restored, it will take a minimum of three weeks for them to send someone out. In addition to calling you, they will always turn you over to a new person to talk to and when you ask to be taken to management, they are on a "lunch break" no matter what time of the day.
No Signal at night time.
Connection inconsistant
Horrible service !!!!!!!!!!!!!!!!!!!!!!!!!!!!! wish i could choose zero stars.......
Take note that most of the bad reviews here are for the Safricom hotspots installed around Potchefstroom, and not for dedicated lines. I subscribed to a fibre line from Safricom. The sales and installation were very quick (within a week) and I was initially very impressed with the connection speed, which was, on the install date, exactly what I signed up for. I have now been with Safricom with a couple of months. The Internet speed is not blazing fast, but the connection seems to be somewhat reliable. I have had one outage which lasted for about 15 minutes and some occasional (further) drops in speed, but nothing very serious so far. I shall leave the review at three stars for now.
Update. Safricom is damn useless now. After cancellation of a contract because of moving, they still think we're responsible for the contract
It's been a year. These morons are useless.
VERY VERY BAD they don't give your'e required line you pay for the switch your download and upload speed so that you must call out someone to pay them more money while the problem is at their side very bad worst ISP
Worst internet provider I have experienced. They cannot even get their own website to work properly, as it is full of 404 errors. When you inform them then they just don't do anything. They should be disgusted in themselves
Literally useless. Every second month or so my wifi speed drops to around anything below 0.5Mbps, sometimes even reaching 0.01Mbps. When contacted about this problem they "open a work ticket" for you. Which basically means "We will sort it out for you in a month, maybe two if you are lucky". They might be the cheapest, but wouldn't recommend them to ANYONE who wants constant internet and good customer service.
Had a few poor ISP in my day's
But Safricom takes the Cake by far.
We are paying over the R700 for a 10Mbps line but in three weeks it never whent over 1.5Mbps.
Also did we log the problem with the staff but nothing is done about it.
A fibre line was also promised but still we are waiting.
A 1 star rating for this company is not even near the standards and i wish that Google could provide a 0 rating.
Kind Regards.
A Very UNSATISFIED CLIENT.
Bad bad bad bad bad. Would not recommend to anyone.
We've made an arrangement two weeks ago for Safricom to move our internet receiver to our new home. They've confirmed at least 2 times that they will do this today... but no technician to be found up to now (it's 13h30)... Promised to phone me back, but that was one hour ago. Safricom just don't have the will or desire to deliver an excellent service, or even any service for that matter.
Being a wireless telecommunications company, reliability surely is not your best attitude.
Internet cuts off, at the least, 2 times per month, followed by me calling in, technician verifying the connection is off, and resetting it. (this is where I would recommend automation, because... It's the 21st century)
Extremely frustrating. And won't recommend.
Honestly, the worst service I've ever seen. Completely disgusted with this WIFI network.
If I could only give one less star. They are worthless!
Do not waste your time, buy an internet dongle instead and put data on it
Useless company, I have been having connection problems for 4 weeks now and all they can say is that they are looking into the issue. The best part is they keep sending technicians to my place to set a few settings but the problem is not on my router it is the hight site. It feels like they just there for the money but customer service means jack to them. Really guys you give Eskom and telkom a great name
If you are considering to use safricom, use the overall rating of safricom as a guide and don t make the same mistake as I did
THIS is by Far the worst internet i ever had please people i strongly advise not to take this provider i promise you will regret it it really is bad canot do anything with it,aspecially when you want to use it for gaming OMG its so bad basicly unplayable !!!I HATE this provider
No installation, no payment
Or what does my attorney say?
Safricom, you make promises you
Never keep, you don't show up
But the only thing that works at safricom
Is the debit order deduction
We had a planned appointment, you didn't show, I've done my payment for re-installation in 2019, I'm still waiting,
No show
Whenever telkom runs through them the internet dies.
Customer service is virtually non-existent. I have been struggling for nearly a month just to have a line installed.
I closed my account last year in December 2018 because I moved away. I arranged that the next tenant can take over the account and the usage of the router to be transferred to him, but I think the tenant later upgraded to fibre and nobody thought to collect the router when he upgraded. Now in October 2019, almost a year later, I get a call from debt collectors saying that I owe Safricom money because I never gave back the router. After that I had to phone Safricom and tell them the story that THEY neglected to collect the router. Now I am being harassed by consultants phoning me to arrange a date for collection while I am not living there anymore, and after I told the first person I spoke to that they should contact the new tenant and I even gave them the contact number for the new tenant. Later, they contacted the new tenant and wanted to remove not only the router but also the fibre he paid for. I am yet to come across a company that is this incompetent.
Safricom is absolutely trash. If I could vote -5 stars I would.
Terrible. Sucks. NO CLIENT SERVICE. EMPTY PROMISES. WORST ISP EVER
Possibly the worst ISP. They don't provide you with the internet you pay for most of the time, and their client service is never a positive experience. They aren't worth the struggle, it's better to go somewhere where you actually get value for your money.
One of the worst if not the worst internet provider in Potchefstroom. Worst in customer service. Constant problems. Ridiculous throttling. Most of the time their internet is down or slow, no explanation given. If u are sending your child to Potchefstroom or ever considering using this... Don't.
Very bad and unreliable internet. They are very expensive and do not give you the speed you paid for. Connection constantly drops out. If I could give it 0 stars I would.
I'm paying for a 10mb unshaped uncapped line.
If I get 5mbs on line its a miracle. Rest of the time it runs between 1-2mb.
What a waste of Internet Provider. As a resident of Waterberry Heights you are obliged to use SAFRICOM as Internet Provider. First I needed to wait 2 months to get the internet active, although I had to pay monthly subscription fees, then they charge me through COVID monthly usage fee without any data being used. Out of 31 days in August, there was only 9 days Internet access available the rest I had to buy extra data. Equipment was removed from the flat 27 August 2020, the still charge me for September for Fiber usage, although I didn t had any equipment. If you logg a fault it take days to get it fixed. Nobody prepared to help in the shop. Worst Internet Providing Company in RSA.
Cable pulled in after debit order went off. Connected for 1 hour and since then empty promises for more than a week. Sophia 10, SHE NEEDS INTETNET TO KEEP UP WITH ENGINERING, NO HELP AT ALL.
PLEASE STAY AWAY, DONT GET CONNECTED VIA THIS PATHETIC COMPANY- AS THERE IS NO AFTER SERVICE.
ANDRE Jansen
The only reason I give a 1 star is because there is no option for 0
Bad. So bad. I make due with them as there are no Telkom lines.
1. I have CONSTANT downtime
2. It takes 4-8 days for them to respond to a ticket (meaning if you are a business, you will sit without Internet for that time)
3. When upgrading or downgrading, either of the following happens: they register you on a different package than what you subscribed for OR they don't upgrade / downgrade you at all even though you paid.
4. Checking data balance is such a hassle
5. You have to RENT a router from them. So you must add R150 - R200 to your data package. Of you think your data will cost R500, it'll actually cost R650
6. They shape you SO hard on uncapped packages
7. You cannot choose your line speed / data. The more data you want, they faster your line becomes. (Meaning if you want a 10mbps line with 200gb data, no can do, you MUST take the 250gb data with a 100mbps line which is obviously expensive)
They say I am on fibre, yet I am connected to a satellite. How does that work?
I gave one star because the staff is actually friendly
If you enjoy getting connection problems and love slow internet speeds, these guys are just perfect for the job. Just use someone else. Anyone else would be much better than these guys. 10Mbit/s (1Mb/s) connection yet my speed barely breaches the 200Kb/s range. Web pages take minutes to load.
Terrible!! We have been waiting for over 3 weeks since we Gave in our contract and they still haven t even came to put in the Wi-Fi.
Internet unreliable and services is poor. Takes them more than a week before they send a technician who can't really fix the issue, I thought Telkom service is poor they are worse
Wish I could give less than 1 star and that truly never happens. As with everything I don't expect the internet to be at 100% all the time but I experience a lot of down time and times that my internet speed just drops. Out of all things the internet speed and reliability is not the worst, try communicating with them... Or just don't because they don't know how email works or don't have the common sense to think about the fact that someone might be working. I started a help ticket about 1 month ago but have not received any direct feedback on any of my requests nor have they tried to make an appointment when i'm available. They just keep booking times i'm at work and they have this **** tenancy to call you on Sunday mornings...
Worst experience I have ever had with an ISP!
Bad customer service and very slow technical team.
Worst service provider I have ever encountered. I would only recommend to people who like paying for things and getting nothing in return. Eskom deserves more stars than this pathetic internet provider.
Constant problems with the phone going offline and no calls can be made or received. When we notify them of the problem they say they'll put it through their process. The process takes several days. Which means during that time... Our company loses money.
Rediculous service. Terrible quality phone calls. If I could give a minus star, I would.
They were extremely bad at everything (customer service, Internet up-time) but the last few months their service has been surprisingly great. Please keep it up
The internet is constantly down and technicians take literal week to respond as they are always short on employees.
Worst service I have ever experienced.
A technician came to install my WiFi more than two weeks ago, but couldn't finish the installation due to rain. I have tried to get them to come and finish the installation by means of more than 7 phone calls.
Finally scheduled an appointment today (2 weeks later), but they didn't show up. I didn't want to leave my home and then have to go through the whole process again, so I called them after 4 hours of waiting. Lady on the phone promised that she's sending someone to urgently finish the installation. Waited another 3 hours, not being able to leave my house, and still no installation.
This company has no integrity. Seems they have too much customers demanding services at the moment. Safricom, please be transparent about your inability to deliver a service to such a large market. At least this way you'll have your customers' respect and possibly earn their patience. Until then, you have ruined your corporate reputation under most of your clients.
Very good service received from the accounts-department. Called me back twice and was friendly and helpful.
So much slower than what you pay for. Inconsistent. Never actually fix the problem
Some of their packages aren't that expensive and it is nice when the internet works. But my problem is that when there is a problem and we don't have internet their service sucks! They can take weeks to come and fix the problem. I pay for a 30Mbs line but never get more than 20Mbs. The average is at about 15Mbs. If you call them about it they just say that there isn't anything they can do. Then why must I pay for 30Mbs if I can never get it?
Shocking service !! 2.5 weeks later and still waiting on installation.
I have been complaining about intermittent connectivity since the first month i signed with safricom. On a 30Mbps FIBRE line my average speed is sometimes as low as 1Mbps. They just absolutely do not care about client service. So pathetic!
Terrible service. Terrible internet. I ve requested a technician weeks ago and i keep calling every almost every day. My phone bill will be through the roof before they would attempt to help. I have also requested to upgrade to fibre since their wireless is definitely the worst ive ever experienced. They wouldn t even call me back. If this was my business i would be ashamed of what I m providing .
Connection speeds are absolutely abysmal. They frequently go offline entirely - and usually when you need the Internet most. When someone eventually answers the phone after easily 10 unanswered calls, you deal with the most sullen attitude imaginable from whoever answers the phone that end. Truly...one of the absolute worst companies I ve ever had to deal with for a plethora of reasons. Not one positive thing I can say about Safricom.
