Ruttchen den Bosch Reviews

Lovely place. I would recommend it to anyone.
Posto fantastico. Lo raccomanderei a chiunque.

My convertible top has been replaced on leniency! And another two-year warranty! Thanks Louman, Marc, Mercedes! Louman may (also my previous experience) in his communication, not be the most commercially savvy company in the world, but the competence of the workshop is proven to me! In this case even a day and night difference with my original dealer.

Slechte service, arrogant, komen afspraken niet na. Heb hier een nieuwe Mercedes gekocht maar doe gaat gewoon in onderhoud bij Mercedes van de AKKER

On April 14 visited louwman Den Bosch. I wanted advice on an adjustment of my recently purchased cla. And a quotation thereof.
I was not really received friendly and am surprised at the lack of attention to the customer. After a 10 minute wait, service advisor Marc, with whom I had contacted by phone and had a confirmed appointment, came.
Obviously I assumed he knew we had an appointment.
His first words ... "I wouldn't know, I have so many appointments in one day."
Did you really say dear Marc ...?!
What an entry ...
Someone else went along to see what my wish was and I would receive a quote by email and an explanation of the possibilities.
Emailed myself 3 days later. It was not that exciting what I asked for.
Now, a week and a half after my email NO ANY RESPONSE ...
Not even "sorry, I'll come back to it."
I'd rather cycle than ever return here.
A textbook example of how it shouldn't be done.
And when I look at all the bad, sad reviews here for me, the sense of introspection at this company is really too high.

Very slow and unmotivated staff. Was not called that the car was ready.
and according to the invoice they would have washed the car, well not so.

you will immediately regret if you walk outside of this unprofessional dealership.

We wanted to buy a car here. Not really well helped.

Very poor service came to mind for a car of 50,000 euros. I was not helped for half an hour walking around advisers on coffee and food. Then I looked for the car outside itself. Called Rutchen and asked about the manager, I couldn't get on the phone, but one day a consultant came and asked if I wanted to wait a while because he was working on a client. But the other 2 were too busy with food. No apologies nothing. He thought it was weird that I was irritated. From 3 other people also learned that this happened to them.

the service is good you will be helped when it is sport

New showroom will be paid for by repairs that are not necessary. Vehicle MOT approved by a caliper that runs. Second opinion showed that nothing is wrong. Vending machine would lose excessively oil while it was made two months ago (albeit elsewhere ...). Here too, nothing was wrong. Those pistons no longer see me there.

A narrow-minded vision of people (customers, etc.) at Ruttchen: little trust.
Look no further than the proverbial nose is long.
Far from looking for flexibility. No empathy.

And such people are placed on company posts where
people work with a lot of knowledge about cars, traffic and
the labor market is necessary.
Do not do business with it: there are more than enough company cars
companies (also Mercedes)!

Bad experience. Have agreements made out of purchase contract not met. For months I spent in vain solving technical problems. Arrogant and unfriendly talked to the desk counter. And complaint mail is not even responded. There is much room for improvement here!

I was interested in purchasing a new A-class lease. However when I came in they looked at me in a way that you have no business here. I am a 23 year old woman and I understand that that is not the stereotype that a Mercedes buys. There were 4 gentlemen to do nothing in my eyes and they were all chatting. After 10 minutes someone came up to me to speak to me. This was a relatively younger man of about my age, I guess. The other gentlemen to cute around 40 years kept watching. I find it really outrageous that people discriminate against age because after me a man of 60 came and immediately one of the older gentlemen approached who smelled money in my eyes. In any case, I'll never come here again. I ordered my new car nicely in Waalwijk because I was treated like everyone else there.

Beautiful new renovated location with a beautiful new media layout. How nice is it to see your own composite Mercedes or Smart on an 8-screen surface? Even the consultancy rooms are equipped with this media concept.

Do not recommend buying scammers the sellers come they appointment not after they are thief !!!

Hun kun ze geen ster verdienen slecht zaak van a tot Z is oplichters (verkopers)

Very poor service. Saying that you can learn a new key and then cannot and cannot get your money back

Everything neatly made Jan can respond quickly and have it repaired

Customer satisfaction is of paramount importance. Customer for 17 years. Says enough

Mercedes Louwman Den Bosch.

Today 07-09-2020 as agreed, the car will be brought neatly at 9:00 am for a 3-hour service (minimum 620, -)
Should be ready at 5 p.m. at the latest, but will be told at 3:45 pm that unfortunately the mechanic will not get to it today.

I make sure that I am there at 9:00 am I receive an e-mail and text message from you 1 day in advance on my mobile that I will not forget.

I don't get an excuse from the service sir because apparently this can happen normally

Well my day away which is specially adapted to this and 2 hours of travel time in total for which .. nothing
Because the car was there today from 9: 00-16: 15 (unfortunately only in the parking lot)

Is this Louwman's way of working, you will not see me again

Mvg wesley jordan

Really the best Mercedes-Benz dealer there is. Super people sales and afthersales.

Had a recall on my c class here. Talked to the gentleman of the service desk. Specifically asked if the replacement transport was free. "Yes" said sir that is fully covered by us. So agreed.

I arrive at the site on 04/08 with the assumption that I will be driving back to work soon. Turns out I have to pay 100 euros for it. Now I am not stingy but this is a matter of principle.

First promise not to keep. Deadly in the automotive industry.

Lease ordered car and made several test drives in different Mercedes cars. Everything was possible, and extremely friendly, helpful sales people. Excellent explanation. Very positive experience, will definitely come back here for the next Mercedes but enjoy my new one in the coming years!
Update: reported a recurring malfunction and after it could be confirmed that a loan car was made available to the forest. After two hours of waiting the loan car was not there yet, and my available time evaporated. After waiting another hour with all the promises that the loan car would come, I went. including travel time wasted almost 5 hours at a dealer who cannot get a loan car arranged. It is put on the lease me that delay, but that is acting incorrectly. This is of no use to me, of course, but the lease contract includes replacement transport. After a phone call, a replacement car would be ready, but for three days. Then at your own expense. And to think that the repair took 6 weeks. Eventually at another MB dealer who did get it. Completely sunk at Ruttchen. No reply has been received to a submitted complaint - perhaps that an excuse could be made to restore the relationship. Advice: with a big arc around and to Smeets.

Well have bought new vito when looking in Veghel was the car dirty and in bold well you paid delivery costs neatly that the letters could be off well then starts the misery now 6 months later I damage car around 4 times brushed they have the car repaired but I have done that and blind done well the car is a total of 3 months I stood the workshop and is still a disaster so you buy and new vito of 48,000, - and if you pick it up you get damaged car well you have accidentally and abuse word to and workplace chef who is hiding behind under manager m. Derksen and seller gijsbers can not say anything. But now want to take legal steps that I have used word and I am no longer welcome but as a normal person you would still want to come to such a garage now I am just threatened by manager and still have all my complaints. So people if you want to buy company bus at ruttchen Den Bosch well take care that you first look at the car because I am scammed and completely damaged new vito and now I am
No more welcome.

Very bad and rude staff and mechanics who don't know much about it!

Not satisfied with the course of events. Was there 1200 more lost than with another.

Great Mercedes dealer with large assortment and friendly staff. Check out the AMG versions!

start piling at 7am instead of using screw piles thanks on behalf of the neighborhood

Expert staff, customer focused and not afraid to just keep a concrete story. Clear communication about the mail and telephone as well as with the dealer himself. Both for a company car and for private use. No problem to spend my money here.

Krijg je ten hoogte van Den Bosch een storingsmelding in je Mercedes en wil je dit nalaten kijken bij de Mercedes dealer (tegen betaling), krijg je een afwijzing. Het was zeer duidelijk dat ik werd afgewezen omdat ik geen vaste klant van hun ben. Mercedes Den Bosch is dan ook niet een dealer die ik kan aanbevelen of ooit weer op de stoep zal staan.

Up to 2x there with a major engine failure, both times they did not want any effort to help.
Worthless service

Workshop not really friendly. You can never go without an appointment. Prices are ridiculously high.

Super helped by Marc, could immediately go for a paint thickness measurement to show the buyer that the S500 coupe was damage-free.

Called for a roster of a used bumper, have no chassis no know type no bumper and bwjaar. Harold's warehouse cannot find it or I have to state all the numbers that are in the bumper. I asked, but there will not be so many different schedules anyway ... Harold's answer .... Yes ... I want to order one, but if it is wrong you took it away !! not too friendly way!
I thanked him for his customer-friendly approach !. Recently ordered a small part from BMW Bert Story ... excellent and customer-friendly help .... Ruttchen Den Bosch can still learn something from that!

They are a bunch of crooks !!!! Reject your car because there is corrosion on the brake lines from front to rear .... ?? !!!! Nothing at all are perfect !!! NEVER come here again

Recently visited Mercedes dealer in Den Bosch, also the last time. In connection with burglary damage to my car, I have been given an order to have a cost overview drawn up (appraisal). After I indicated that I want to think about whether I want to have the car repaired here, Mr. Marc started to look very annoyed. After paying the assignment a 160, - which I certainly had no problem with, Marc did not want to give any costs a place (overview). What did I pay for? After penetrating an overview was finally given. My next car will certainly not be purchased here!

Hopeless service. Five salt bags behind the counter. Sent from desk to counter. Mercedes unworthy. The boys are doing their best but this must be different.

Much fun and greetings and good luck with your purchase from the old owner have fun with your Mercedes Benz ambulance g class of marchausse and with the actros on Oirschot greetings from Chile junta Greetings Daimler kindly regards chrysler almost at the end of the year that is nice me am sure you can afford it you are wealthy you are even in the quote daimler and chrysler have no doubts the humvee waiting in iraq syria is closer no problem i am convinced they will say that the bill light now around 70 billion smoothly completed the grt dos transaction will also work out i think and best new year and happy christmas and new year i am in turkey in yap yum club will hear it next year

Super nice cars and a good survis. Staff is friendly