I could not recommend these guys any more highly! I spent a painful 3-4 months trying to sell my flat in Limehouse with KFH before switching to Rubicon. Paul and Charlie were excellent and within 24 hours I had multiple bids (higher than KFH achieved) and a secured sale! Great work! You have to use Rubicon if you are selling in the area.
Terrbile service from this estate agent - they don't even bother to turn up to agreed meetings / appointments - avoid!
The staff in Rubicon were so helpful to me & my girlfriend when buying our first home. Always available to answer our regular & crazy amount of questions that come up when buying your first home. Highly recommend Rubicon for everyone in the E14 area & beyond.
Very helpful estate agents that helped me buy my house. Great bilingual staff too!
Lucy and the team at Rubicon Lettings continue to deliver a great service - I have been a client of Rubicon for 14 years during this time they have managed the letting and re-letting process well. A professional service with a personal touch.
A professional agency who prides themselves in all things property.
Love the fact that they are so aware of the local trends within the areas they cover.
Would definitely recommend them so keep up the good work guys!
These guys are absolutely brilliant! Not only did they help me find my ideal home, but also made the entire process of moving in rather smooth and pleasant. They received me at the flat and made sure I felt comfortable, even following up a few days later to check on me. I'd highly recommend them and their team which is super friendly and professional. Thank you for everything you guys :)
I rented a property with a faulty washing machine. They asked the landlord based in China to fix it but she wouldn't, so it remained faulty. She only agreed to fix the oven with a degraded seal after repeated requests. They sympathised, but what good is sympathy?
Paul, Charlie and the team at Rubicon were a pleasure to work with, having found a flat in Limehouse after a year of searching. We completed within a month of having our offer accepted, largely thanks to their assistance. Friendly, patient, professional. Thank you Rubicon.
Rubicon Estates helped me buy a house of my dreams. The team is both highly professional and very supportive throughout the process, which was a major value add, as I m a first time buyer. In the end, managed to complete the transaction record time.
Highly recommended.
As a student I did not immediately think about contacting a real estate agency when searching for a new place close to my university. However, a friend of mine told me about their special student offers so gave it a try. In only 1 week time I could sign the contract to my furnished new home in my desired location and all that for a price which is definitely affordable for pretty much any student. I would certainly recommend it!
Paul and the Narrow Street Rubicon team apply their exceptional knowledge of the area with dedication and their humble approach to provide a service that is rare to find elsewhere.
Great service, from the start to finish very professional and always available to help through out the sale, would definitely use again.
Such a smooth experience from start to finish. Highly recommend them if you are thinking of moving into this area!
Matt has been fantastic from the first email sent. he has been very responsive, on hand to answer any questions and listened to our requirements and acted accordingly. He has helped the process to run very smoothly and we would recommend him to anyone else interested in Limehouse properties.
In addition Matt is a genuine likeable guy and it has been a pleasure dealing with him.
Great company to work with! Emails are always pleasant and the staff are friendly! Hope to work together again soon.
I am going to be honest and write about my home buying experience with Charlie and Paul from Rubicon. I trust this is not the way a professional property agent wishes to conduct business I have never encountered such treatment before.
My family is based overseas and was looking to buy a property - I was acting as an intermediate.
1. I asked questions about the property but was being REFUSED/ IGNORED multiple times, and once BEING COMPLAINED about having too many questions on a call
2. Rubicon gave me JUDGEMENTAL and SUBJECTIVE COMMENTS after trying to give an offer below asking price - being the receiving end of the conversation, I was not comfortable with it. There is no need to be rude.
3. RACIALLY BIASED - Rubicon introduced me to a solicitor as buying with parents money and that they believed my parents did not speak English. This is highly INAPPROPRIATE and frankly DISRESPECTFUL to assume me being a mediator will suggest my parents don't speak english.
4. Rubicon gave FALSE INFORMATION to the vendor - I was in direct contact with the vendor and found out she was being informed by Rubicon that my family requested to complete by a certain date due to cash/ banking issues, which was not true. Had no idea what caused this confusion.
5. Unreasonably IRRESPONSIVE - I sent a few emails to Rubicon regarding the purchase at different times, as I needed assistance/ clarification. However I very rarely would get a reply, and never after my offer being accepted. Despite my best intentions to resolve the issues, I don t see the effort/ energy that Rubicon put in.
Eventually my family got the property after all the troubles I took, amazing.
Sorry to say but I had a horrible experience with Rubicon.
We tried to rent a flat with my partner, and put an offer down on a place which got accepted, and verbally agreed, but the tenancy agreement wasn't signed even weeks (!)later.
Every time we asked, we didn't get a direct answer.
As our moving day was only 4 days away, we asked again, and they came back with an answer, that the landlord wants to negotiate, increase the price.
We felt our back is against the wall, and we have to take it, otherwise we possibly have no home to move into.
They caused us several stressed days, and in the end we had no place to go, as we decided we stay at the previous agreement and not willing to increase the price.
We were very unhappy with our agent in the end, because, the communication was struggling the whole time, she wasn't clear with us on details.
She said something on the phone, and another thing on the email, which was very confusing, and felt unprofessional.
We had to remind her to send the emails to both of us, as we are renting together and we both want to be updated, however its not only, that she didn't cc me, all the email I have sent to her, she never got back to me, never answered, or completed my request, which I think is extremely rude.
I wish I read the reviews before, but honestly I didn't think this could happen at all.
We payed 6 months rent upfront, and when we wanted to get our money back, we emailed our agent twice and(after 24 hrs with no answer) called her in the office, but then she wasn't available....
We asked for the manager immediately, and he was the only positive experience of all, he dealt with our request immediately, and the money was back in our account within an hour.
Unfortunately, we are still very disappointed, and frustrated....:(
Lucy and her colleagues were all very professional and effective. No nonsense prompt service. Very happy with them.
Everyone at the office is super welcoming. Kieran has been very supportive throughout the whole process and very patient., always happy to answer questions but also proactively asking us if we need anything or if he can help with anything. I was not a big fan of estate agents but Kieran and Rubicon have turned that around!
Amazing service.
Flat was absolutely impeccably clean and they matched me to my perfect property.
The friendliest and most chilled out estate agents you could deal with.
Paul is so dedicated to his job, he answered emails outside of work hours.
With Rubicon here there really is no point in using any other agent.
After weeks of liaison with countless numbers of agencies yielding nothing but viewings, Rubicon managed to secure me a 1 bed flat all within a week of the first viewing. Of course this wouldn t have been possible without Rubicon s main man, Kieran. He is what customer service is all about - having an air of warmth, professionalism and maturity. He went above and beyond my expectations. I was really impressed. Considering this was done in the midst of a nationwide health pandemic, I say job well done! Thanks.
Matt has been awesome throughout the process of us picking a new home.
He not only understood the brief of the type of property we were after, but he was extremely patient during the natural discussions between me and my girlfriend
Highly recommend this chap
Great estate agents, really friendly and helpful. Always go above and beyond to help out. Would highly recommend.. and they've got a brand new printer
Just moved into our gorgeous new apartment that was all sorted through Rubicon. Kieran and Lucy were a pleasure to deal with and made the whole process very easy, even though we did a super quick deal and all during a pandemic! They were quick to make sure any requests were dealth with and were very accommodating with viewings etc. Highly recommend them
My partner and I wanted to move from London back to where we grew up and after looking into agencies I was recommended Rubicon. I wanted to use an independent over a chain as I believe they have a better client service and are on hand to manage any change in your sale. Charlie was our agent and he was a joy to work with. Immediately he calmed my nerves during what was a very stressful time for us and at the same time was able to make me feel we were old friends. Always let me know well ahead of time for viewings and nothing was too much. Really impressed and would happily recommend to anyone.
Great team! Willing to spend the time and you felt that they were interested in you and doing the right thing.
We have worked with Paul Kirby and Rubicon over the last two and half years in letting and then selling our property. They have an excellent local knowledge and a great network of renters and buyers that enabled them to get us incredible deals on both the rent and then sale price. Both processes were expertly handled, we really felt that they were working hard for us and could not have been happier. By far the best experience that we have had with any Agent in the area, highly recommended!
We dealt with Paul and Charlie at the Narrow Street office over the purchase of a flat and both were extremely professional, polite and helpful. Charlie helped with our queries on the property and was able to get answers quickly while Paul dealt with the transaction and persevered to get results even when he had to dealt with solicitors who were not as communicative. We got the right results and the process was easier thanks to their help.
Any time I have dealt with Rubicon, their service and attention to detail has been 2nd to none. From sales, to negotiations to after care I would recommend them to anyone. Jayson Serepisos was particularly helpful with marketing advice that I needed at the time.
Rubicon Estates are brilliant. The property management t team are always there to help whenever you need it and Lucy is amazing.
Thank you all.
Recently completed a sale with Rubicon with help from Paul and Charlie. They're both professional and responsive, we managed to complete the sale in time for my new purchase, especially important during this challenging times. Their commission is also reasonable in comparison with some other quotes I got. Recommended!
I highly recommend them. We rented during Covid-19 and Christina showed us the flat virtually more than one time as we wanted to check all the things in the flat. She is patient and helped us a lot.
Thank you Christina and Rubicon
I worked with Charlie and Paul to purchase a property - Charlie was fantastic, he grasped what I was after early on and helped me feel comfortable that my choice was sound, and guided me through the process without ever being pushy. Paul picked up then to process the purchase, and was patient and understanding, esp. when things became complicated due to external factors - I felt supported and listened to the whole time. Would thoroughly recommend them, and would love to work with them again in the future!
Friendly and efficient staff. Jason and Paul were very helpful throughout my tenancy. Would recommend using them for leasing in Limehouse.
Working with Rubicon Estates and in particular with Matt Perkins has been a great experience. Buying and selling a property at the same time in a stressful market can be a hectic process, but Matt has remained professional and responsive via email or text. He has been working around his schedule to accommodate viewings each time at my convenience and appeared confident, knowledgeable and friendly during the process. Rubicon Estates and especially Matt Perkins are highly recommended!
Brilliant, professional and honest. I was an accidental landlord and have had the misfortune of two very difficult tenants, abusing my property. Rubicon and Jason in particular have been great. They know their stuff, both from a legal stand point and the housing industry. Jason communicates quickly with a friendly and honest manner and they do everything they can to offer a high class service for both tenant and landlord. Jason is professional and explained all processes and documentation. I trusted them completely and would have no hesitation in using them in the future. If you are concerned/ worried about which estate agent to use, give Rubicon a call, speak with Jason and rest assured you are dealing with friendly, knowledgeable, professionals.
An amazing team to be a part of. Hard working, 100% customer centric and always looking to get involved with the community.
(Plus the free Pimms on Fridays for all clients and locals doesn't hurt!)
Rubicon have always been very good to deal with in my experience. I have used other agencies in London that have been terrible, however, Rubicon have always been friendly and helpful in their service. They are very proactive when an issue is raised and keep you in the loop.
Having dealt with many estate agents over the last 9 years I would say Rubicon has impressed me the most. Great customer service from everybody and Matt Perkins in particular who was very professional and well mannered, friendly and efficient.
Excellent service. They committed persistent efforts to get the transaction done well and most importantly succeeded.
Super happy with the service, pleasure dealing with Jayson!
Matt and Paul have provided good communication, friendly and helpful service throughout the selling process I would definitely use Rubicon again.
Absolutely crooked people. Stay FAR AWAY from these liars.
Rubicon Estates are attentive, honest and friendly which has made the selling process rather enjoyable. It has been a pleasure working with them.
CROOKED!
Unfair practices! RUN AS FAR AS YOU CAN!
Under the name of "E14 ESTATES" This agency is actually located in Rubicon,65 Narrow Street, let us several months in winter with a faulty boiler causing no heating nor hot water! We've been waiting 6 MONTHS for a replacement this May 2017.
No maintenance. Just answering to your emails to save time and push you away when you come in the agency! WORSE EXPERIENCE!
Some detailed reviews relating similar experiences with them are published don't hesitate to read them! Don't trust them! You will live a nightmare and obviously never get back your deposit! They know how to make up evidences...
I've recently dealt with Rubicon regarding my property search and all in all it has been such a breeze. They were very quick to respond to any queries I had and were quick to resolve them. Another beneficial thing is their property management is 24 hours which can be very useful as a tenant with any late night issues.
I would definitely recommend them to all my friends and colleagues in the future.
Job well done!
The advice and help that they gave me throughout the sale was brilliant. They were very helpful and answered any questions I raised.
Overall I was both impressed with their professionalism and grateful for their support and would certainly recommend them.
The best agency I have worked with as a tenant. Friendly, professional and going the extra mile for you when needed. Highly recommended!
Top drew service from start to finish. I am a landlord who lives overseas Rubicon manage my apartment with care and courtesy. 5 starts all the way
Do not use this agency. They are liars. Dishonest is their way of dealing things.
Lucy and Kieran have been first class. Managed to rent our property in less than a week and were super supportive throughout the whole process! Couldn't be more happy with choosing Rubicon!
I am not very trusting, generally of estate agents and shopped around before deciding on Rubicon. As soon as I met Paul, Charlie, Denis and the team I had a good feeling. They are extremely professional, whilst being friendly, helpful and honest. The advice and practical help Charlie and Denis provided on marketing my property was invaluable. I followed their advice, and despite losing out on a sale before lockdown they were positive yet realistic throughout and achieved a sale for me immediately after lockdown.
I ended up then buying my new property with them, as my post lockdown plan made me want to stay within the area, and they just happened to have the best local choice. I cannot fault any aspect of the service I have recieved and even after sale they have gone the extra mile to make my moving in period easier. Paul, Charlie and Denis you are what good estate agents should be! Thank you very much for all your help. I cannot recommend them enough
Really professional, the best in Limehouse. Very happy to be working with them. Matt was very helpful and professional, very happy with him. Thanks!
Im not sure where the 5 star reviews come from, but I have been waiting for more than 2 weeks to hear back from then regarding some viewings. But they were quick to ask for all my personal details to keep on file!
In the meantime I managed to get viewings within 48 hours at other agencies!
The advertised properties might be nice, but this is definitely not professional. Especially, now that people need swift communication during this pandemic. Save your time.
Some time back while I was renting a flat in Limehouse, one of the agents turned up with two people whom he claimed were friends of the landlords. The landlord had given them permission to come in and take a quick look around, as they were interested in buying the place.
This was total and utter BS, as the two "friends" couldn't even tell me the landlord's name nor how long they had known him.
Rubicon also sent out threatening letters warning me about high interest rates for late payments of rent.
Avoid this firm. They are calculating, crooked, and devious.
Just sold my flat through Rubicon and wanted to thank all the team and especially Miss L Roberts for her professional and courteous manners.
Took me only 2 weeks to complete the transaction with Rubicon, while I was trying to sell it privately for almost a year!
Thank you very much and I will recommend you to all my friends, cheers.
Regards
Friendly and professional
Jason has managed my property over many years and I couldn t recommend his services enough. He always keeps me informed of any important maintenance issues, responds quickly and ensures any maintenance issues are resolved in a timely manner.
Very good agents! We've had the pleasure to have Kieran showing us the property. He's been on top of all of our inquiries and kept us updated. The viewing was set up quickly for the day after and the process very smooth!
Rubicon have been looking after my flat in Limehouse for almost two years. They are very professional in all respects and really friendly and helpful to deal with from Lettings to Maintenance. I have had a few issues from leaks to washing machine breakdowns, they seem to have a team on hand to fix almost anything!
Professional, efficient, committed and lovely staff
Especially Keiran which was really helpful and found us the perfect flat to rent
We recommend for anyone who s looking for a property
Rubicon Agents were great in helping us find a place, especially Kieran was very helpful and patient with us. Thank you!
Kieran is really helpful and responds very quickly. Recommend
Really great team, brilliant communication, very professional and best in the area. I'd happily recommend.
I have worked with Rubicon for a number of years now, and met some great team members along the way. Extremely helpful, and very enthusiastic - highly recommend.
Great service and really assisted with progress chasing up painful solicitors and helping to get things over the line!
rubiconestates.co.uk
