Adrienn Hari

Review of Rubicon Estate

Sorry to say but I had a horrible experience with ...

Sorry to say but I had a horrible experience with Rubicon.

We tried to rent a flat with my partner, and put an offer down on a place which got accepted, and verbally agreed, but the tenancy agreement wasn't signed even weeks (!)later.
Every time we asked, we didn't get a direct answer.
As our moving day was only 4 days away, we asked again, and they came back with an answer, that the landlord wants to negotiate, increase the price.

We felt our back is against the wall, and we have to take it, otherwise we possibly have no home to move into.
They caused us several stressed days, and in the end we had no place to go, as we decided we stay at the previous agreement and not willing to increase the price.

We were very unhappy with our agent in the end, because, the communication was struggling the whole time, she wasn't clear with us on details.
She said something on the phone, and another thing on the email, which was very confusing, and felt unprofessional.

We had to remind her to send the emails to both of us, as we are renting together and we both want to be updated, however its not only, that she didn't cc me, all the email I have sent to her, she never got back to me, never answered, or completed my request, which I think is extremely rude.

I wish I read the reviews before, but honestly I didn't think this could happen at all.

We payed 6 months rent upfront, and when we wanted to get our money back, we emailed our agent twice and(after 24 hrs with no answer) called her in the office, but then she wasn't available....
We asked for the manager immediately, and he was the only positive experience of all, he dealt with our request immediately, and the money was back in our account within an hour.

Unfortunately, we are still very disappointed, and frustrated....:(