Rosehills Memorial Mngt. Inc. Reviews

I have been going to Rose Hills for over 30 years to visit family members that are buried there. My mother had more than 20 plots that she had owned for family. It s sad to think that as much money as my mother has put into Rose Hills that the maintenance is not very well. When I go visit them I have seen tire marks over their headstones, I have seen dried out burnt grass as if it s not being watered, it s not being trimmed regularly both vases on my father s plot have been completely buried and I have to cut the grass just to be able to take them out. One time the stone actually sank in on one side when we had heavy rain and it was completely almost buried and I had reported it twice to be fixed and removed in writing and it took over a year for them to do it. The staff members are not very friendly actually I can say they re heartless. On holidays such as Christmas or Father s Day, Mother s Day they should have other entrances to the cemetery available not just one main gate open and that s it. I was in line for over an hour just to get in. That cuts into the time that I get to spend with my loved ones who have passed on. Today we were actually approached and told that we were not able to put up a canopy to protect ourselves from the harmful rays of the sun not knowing that we could be skin cancer survivors. They don t even have adequate restrooms for the visitors. You would think with all the money that they re receiving and continue to expand that they would at least think about the family members and friends who visit their facility. At one point in my life I actually wanted to be buried there myself with my parents but after all that I have been through at Rosehills I will not put any of my family members through any of the stuff that I ve gone through. And since Covid they have a big canopy with chairs set up on the road that I take to see my parents and I have to go all the way around now to see them because they blocked it off. I find that to be very inconsiderate if they re going to have services out in the open then it shouldn t block anyone from entering or exiting from seeing their love ones and I have to take a huge detour.

In these hard time our best choice was using Rose Hills Mortuary, they gave us a piece of mind, giving us the best customer service while having compassion and all the support we needed, they took their time and explain to detail all the steps and process.
Their prices are Amazing while giving us the best quality in what I think myself is the best Mortuary/Cemetery in the Nation.
We had the best most beautiful set up, although it was on Covid-19 season, allowing us to give our love one the best viewing, funeral service, followed by the burial.
The Staff was Amazing and very understanding making thing so much easier for us.
They had a link of the services on their page that made it so easy for us to share with our family and friends, with the information we allowed to shared publicly.
Thank You for all the support, will forever be Grateful, Love Rose Hills.

We have been going to this cemetery for about 32 years now. We clean and maintain 6 family stones. We constantly have to complain about the lawn being dry. But what's worse is the horrible job they do with the weed whackers. See for yourself in the pic's posted. I had a few conversations with the mgr and I don't get the lack of attention given to the work. I'm generally not a complainer but these stones may not matter to them but these are our family members. I hope things get better going forward.

My Brother-in-law funeral was completed on Friday 3/12/2021, on behalf of the entire family, I want to thank everyone for your help during this most difficult time. I would like to specially thank pre-plan adviser Ms. Cecilia Chan who assisted our family from day one until the last moment of Mr. Tran laid to rest, Cecilia demonstrated a professional manner while assisting our family, every time there was a concern raised to her, she responded quickly and efficiently, she did an excellent job in working with us during this tough time, we are truly grateful and appreciated for her kindness and sympathy toward our family. Though I rated 4 stars in the review but Cecilia well deserves a 5 stars herself. I also would like to point out that the service in Alhambra arrangement office needs some improvement, busy busy and careless about the family's sorrow and grieving is not an appropriated excuse.

I feel deeply sadden Rose Hills preys on living with their outrageous costs. My mother was told at that time she buried my brother that she could be cremated and placed in the same Niche with my brother. Rose Hills neglected to tell my mother that there would be an additional costs to open the Niche to place her cremated remains at a cost of $850. also an additional cost for a burial permit of $80. also now I am being told the Marker for my brother will now need to be replaced with a new Marker to include my mother's information which that cost still is to be determined. Also if I want to watch my mother being place in the Niche with my deceased brother it will be an additional cost of $745. All these costs are in addition to cremation costs. I feel sadden for the loss of my mother and now I feel strongly while grieving the loss of my mother, Rose Hills is taking extreme advantage financially.....this is very sad, so sad. I am at a loss for words about Rose Hills and their sensitivity while grieving. Shame on you Rose Hills......

The Rose Hills experience I received was not stellar. There were a number of things Rose Hills dropped the ball on in preparation for my husband's services. Despite providing specific instructions, photos & requests, I had to contact Rose Hills several times the day before my husband's service and after! They failed to have my husband ready for my personal viewing appointment that had been set WEEKS prior. When I finally got to see my husband, he was unshaven despite clearly requesting he be shaven & providing photos for reference! At the service. I was handed an envelope that was supposed to have my husband's hair clippings & fingerprints. The fingerprints were missing! I once again had to call & email Rose Hills to let them know they had misplaced my husband's fingerprints. I did receive the fingerprints in digital & physical form, but the physical prints are unlabeled. For the amount of money, I paid for my husband's services NONE of this should have happened! Rose Hills needs to give our deceased loved ones the care, attention & respect they deserve. I understand Rose Hills employees are doing the best they can during the pandemic but things like this makes me feel like he was just another number to you.

I am so upset. I called rose hills the first week of Mother Day and I asked them when I should remove the stuff from my moms gravesite. The lady I spoke to advised me that on the 20th all things had to be picked up. I asked her more than one time and she assured me that the pick up date was on the 20th. To my surpirse, I went yesterday to go pick up my moms stuff and they threw everything away. I started crying because I bought my mom so many cute things to decorate for Mothers Day. This shouldve not happened and it did because the lady on the phone gave me wrong information. It was about 300 dollars worth of stuff. Everything was brand new and I am so disappointed because I previously had given 5 stars.

Rose Hills has been amazing since my family had to bury my Mother 30 years ago. I had an issue about 3 years ago where my mom s flower pot was buried so deep and they fixed it right away and mailed me a letter notifying me it was fixed. I live in Arizona. A couple months later I was out here again and my Mom s headstone had sank quite a bit. Again I notified them of the issue. Of course they stated as there policy if it was anything to do with the plot we are responsible for the payment to repair. They fixed my moms and again mailed a letter stating that it was there fault from a broken sprinkler. It s hard to loose the ones you love but you also have to remember these people work everyday with grieving families don t make there jobs harder by being rude or nasty, just be kind because they will always work with you to take care of you no matter what, but they also have bills and employees to pay so yes there are costs to be covered. Thank you Rose Hills for keeping my Mom safe and taken care of.

Rose Hills staff were wonderful, compassionate, kind, sincere and first rate in helping us arrange for my Mother's funeral. We couldn't have asked for a better funeral director than Shannice. Service above and beyond what we expected to receive. No wonder they're so widely used. They made a very difficult time as easy as possible for us. We are forever grateful for their professionalism and courtesy.

Other than the fact that the mortician did my grandmother's lips too thin (but it got plumped) the funeral went off without a hitch. Also their find-a-grave system is great to find the right area since it's such a huge place. It's such a peaceful place and their chapel... their chapel at sunset...