Rider Reviews

They have rates that I can live with, and are courteous regarding sending out reminders so the coverage doesn't lapse. Haven't had much dealings with them, which I see as a plus. I know they're there if I need them, and that's what counts.

Good rates and very easy to renew your policy.

When you call Rider, you talk to a real down to earth person, not a machine with endless prompts or a call center person that follows a script.

2019 Update -

Just renewed my policy and the rate dropped $90 for the same coverage. One more reason to like Rider!

Rider offers insurance products that have the needs of motorcycle riders as their number one concern. I reccomend them to anyone seeking an insurance company that wants that level of service.

Been with rider for 11 years. Best motorcycle insurance around. Great price, great service. Great people.

the only comment i have is having to wait on the telephone for a live body. everything else is good. thanks tony from york pa.

Rider insurance offers great competive rates and now has the technology in place to do all of the stuff big insurance companies offer. If shopping for insurance for your bike definitely worth taking a look at! I have been with them for over ten years and have not had a single issue. Now that I can pay online I am even happier.

Rider used to be the best, great value and perfect customer service. After I lost my bike in Sandy they were amazing cutting me a check in days and I swore I would never leave them. That was before they informed me my K1300s had been reclassified and my premium would be rising from $400 to $1600 and if I wanted to add another bike it would be another $600. i promptly went looking for insurance and progressive is giving me twice as much coverage for both bikes at $600 per year!!

Now the next part of the saga continues, as trying to get a refund is painful, what you may have not read in your policy is the charges for cancelling a policy, looks like they will be screwing me over and trying to keep 80% of the policy even though I cancelled less than 6months in.

Its a great shame Rider used to be about the riders, not anymore. I predict unfortunately they will not be around much longer.

Rider Insurance offers me the best Insurance Coverage and the most valuable price year after year.

The phone conversation I had was pleasant and the person on the other end was very knowledgeable and provided me with all the answers to all of the question in which I asked. Which really made my day.

I am and have been very happy with Ryder Insurance for almost 10 years. My motorcycle was damaged from a tree falling on it and I was not able to drive it to the shop to get fixed. Ryder immediately got it picked up and took it to the repair shop. Ryder was quick, professional and easy to work with while my motorcycle was being repaired. Thank you Ryder for being there for those of us who need or have needed you in the past. I am still riding to this day the same bike that you had repaired for me.

I first had Rider Insurance back in 1970 for my 1st motorcycle and when I started riding again in 2016 I immediately thought of Rider Insurance. No hassle easy to navigate website to select the coverage that s right.

I was not happy after missing my renual by two days and was required to start a new policy. This was double my renual price. Ther is no grace period. I have ins. This year but will be looking to change next year

RIDER INS IS THE BEST,EASIEST INS. TO GET US ON THE ROAD ASAP!!

Rider motorcycle Insurance has been my choice since the early 1970's.
Their rates are very competitive and they apply a good driver price discount. Thank God I've never had to make an accident claim, I ride as safely as I can and keep my bike well maintained. I'll continue to use Rider Motorcycle Insurance for the for seeable future. I've recommended Rider to newer riders and everybody I speak to appears to be very satisfied.

I had to change the policy. The agent was professional and very helpful. It is a nice company to deal with.

I've had Rider for going on 5yrs and I have to say they're awesome. Great customer service and very knowledgeable in my concerns. I would recommend Rider for your insurance needs 100%

Overall - customer service rep was very helpful in all aspects of the call and to renew a policy that expired the day before.
Note: The policy had expired because I never received the renewal in the mail - USPS issue ? In any case, an email the day or week before policy expired would have been helpful.

I haven't had to use the insurance (Thank Goodness) as of today. It's a straight forward kind of conpany. Everything is spelled out on the website and easy to understand.

I would recommend them to friends and family.

Claim processing is a pain, but otherwise their insurance policies are reasonably priced and easy to manage. I got my first claim ever resolved, but not without talking to a manager after getting denied. Would be 5 stars if that was smoother. I was happy with the outcome otherwise and was happy for the 4 years I've been with them.

Renewed policy online. Extremely easy navigate the screens. Very fast. I believe I was done in 10 minutes. Very straight forward and to the point site.

I forgot to pay my renewal, so it was cancelled, but the service rep reinstated my policy and took care the MVA request, although I still have to pay the fine, but it was painless and no hassle, I was impressed, thank you Rider insurance.

Insurance with my offroad enduro bikes great prices

I ve been using Ryder insurance for over 25 years I highly recommend them

This insurance company,like many of them, wants all of your money but when it's their time to pay out on a claim they give you a hard way to go.

I have this company for over five years and all ways give me the best treatment. They work hard for the customer to solve any situation. Is hard to believe but I paid less Thant all the service and beneficies I get.

Thanks Ryder s

They have been bought out and no longer have a customer service window in Springfield. I appears the entire building is vacant. It does not bode well.

Never a problem with billing. Questions answered quickly and precisely. Never needed any other services. My ride is very well maintained and luckily never needed my bike picked up.

Very intrusive when calling to make a payment. Just take my money and stop trying to verify everything.

Best motorcycle insurance compared to any other, from prices to services. I always recommend them to all other riders I know & wouldn t have anything else.

excellent rates, easy to renew. customer service always available.

The company is fine, I never had to use the insurance yet. I wish they included an envelope in the bill.

I have had Rider Insurance since 1997 and they understand motorcycles and what coverage is needed. They have been proactive in maintaining my account and I recommend Rider for any motorcycle rider.

I ve had Rider Insurance since I was 15 with a moped, and have never used another insurance company with any motorcycle and I m now 40. Rider is very easy to deal with and have some of the best rates around. I had a small accident and they were quick to send out an estimator to assess the damage and get me a check to get the new parts. I had mostly aftermarket parts and they were all covered. I will never use anyone besides Rider during my riding career.

I've had Ryder for over 40 years it's been a great company never go to anywhere else they're very pleasant to deal with extremely helpful

I was run off the road by a car doing a panic lane change in Philly.
Despite doing a taped interview and filling out a packet that had me drawing pictures, they decided I was at fault .
Rider is dead to me. Low prices equals no service. You get what you pay for

Completely simple coverage at a great rate. Options to pay in installments or a lump sum annually

communication with Rider is poor to non-existent. My insurance expired on 3/23/19 but I did not know it. Calling Rider is another matter. Very hard to get to talk to anyone.

Best service anywhere. Always get to talk to a person. Prices always the best.8

This the worst insurance company ever!!!! Filed a claim 2 1/2 months ago. I've called numerous times just to get the status on the claim, either the adjuster is not in or out on lunch. I've left messages with the supervisor and no one has returned any of my phone calls, but they know my number and quick to call when the bill is due...smh.. I'm the VP of my moto cycle club and almost recommended these clowns to my whole set, glad I didn't!.. I'll never insure nor recommend anyone to these money takers!!

Rider Insurance is elite in coverage on motorcycles in NJ. Ride with them when you want the best coverage in you motorcycle.

I have used Rider for the last 8 years. I get great service, but also a great value for my money. Every year when my insurance is up for renewal I shop around. No one comes close to the price I pay for the coverage I receive.

They got bought out and now their rates are way higher. Ashame

Having insurance is a must I just was not prepared for my same policy to increase so much

They understand the needs of riders and give you your monies worth.

Very professional very friendly did my renewal within 5 minutes been with rider insurance for a long long time I wouldn't go with anyone else and I would recommend them to everyone

Great service and a very professional agent. Also the best price for the coverage

I just hate they canceled me for one missed payment

I brought a scooter but had some problems with it right away, they towed my bike back to the shop quickly and with a professional attitude. No problems no worries no issues. Thank you Rider!

I like this company, good insurance, great customer service. I emailed a question and had a reply in about an hour. I called and there was no wait. Been with them for almost 2 years and have no plans on changing.

Have been a reliable and relatively inexpensive choice for motorcycle insurance for many years compared to the larger insurance companies. Customer service is always polite and responsive and claim handling is exceptional.

Is a good motorcycle insurance take care the customer and look forward for the best convenience thanks to rider insurance for the good service

Great inexpensive coverage. Great customer service. Easy bill pay options. A+++++.

Couldn't ask for better service. Been with rider from day 1 Over 20 years

The thing about insurance is you really don t know how good it is until you use it. I enjoy riders news letters, customer service has always been very good, and I feel you premium is very fair. You ve earned my loyalty.

rates are good have been long time customer, when you put a claim in then you have problems, bonnie comes out takes 2 photos, you wait 4 days for an estimate then dispute and they send her husband out to cover for her

I ve been insured with them for almost 10 years. Won t insure with anyone else. They re the best out there. Always refer them to friends and family who ride. Great job guys keep up the good work!

Very professional and answers any questions or concerns , I highly recommend Rider insurance to anyone looking for a reliable and cost efficient company.

They answer the phone immediately when selling the policy but to call and get them to email you proof of insurance , I have been on the phone for over 45 minutes. This is rediculous.

This business has been purchased by Plymouth Rock Insurance. This site is closed permanently and the building has been sold. Plymouth Rock Insurance rocks for insurance!

I purchased Full Coverage Motorcycle Insurance through Rider. Last Year they Informed me that is was going from $440 to Over $1600 Due to them Re-Classifying the 2010 Aprilia RSV4. The Bike Manufacturing Classification has and will always be the same as it was when it was produced. I have been trying to Reach the President of the Company with No Results. How can a Legit Business not Honor their Insurance Price for an Existing Customer? It should not be legal to Raise someones insurance 400% in one year. I purchased the bike factoring in the insurance price they provided of $440. I now have not been able to ride or sale the bike in years with out taking a huge loss. Please Help Me with this Bad Business.

I originally went with Progressive for my motorcycle insurance until I found out it cost me half as much for better premium at Ryder. The customer service is excellent. The website portal is very easy to use. Great company thank you

Had Rider for a few years... Not very helpful when you need them. Every interaction with employees they sound miserable and clearly don't give af about earning a customer's business. Called to remove a current bike and get a quote for what a new one would be. CSR rep said she could not give a quote by the bin (CSR was just lazy and did not want to enter in 17 digits) gave her info on the bike, she hit me with a QUOTE THAT WAS DOUBLE THE ONE THAT PROGRESSIVE GAVE ME. Bon Voyage . I've been thrilled with progressive ever since.

Reasonable priced insurance for my atv. Great customer service. Covers everything needed for
My machine.

I tell my friends to switch. Why would you go anywhere else? Great service!!

The price is awesome but the customer service and personal contact is nonexistent. Any time I ve tried to reach a person I ve been unsuccessful for days at a time. Recently, during this renewal through months of not needing to make a payment my account needed renewal. I usually pay it immeditely in full I did not receive so much as a phone call. Personal contact every now and again would be nice, Especially when it comes to renewals

Have had no issues with this company at all. I also never had the need to place a claim. Representatives always seem polite and definitely competitive in rates. Rider was highly recommended to me by a friend when purchasing my Harley and would recommend them as well.
Thanks Rider Insurance.

I have been a customer with this company for two years without a claim and never missed payment. They did not mail the bill for my last payment nor did they call. When I actually called in to make the payment the agent gave me an attitude as if I always miss payments. The last payment was for $63 and the agent told me they canceled the policy. I ask extremely politely if there was anything they could do, seeing how I paid for two years with no issues and she said no and that I would have to make a new down payment and create a new policy (with an attitude). I'd rather spend the extra couple of dollars and deal with Geico.

Where else can I have the flexibility needed for motorcycle seasonal insurance coupled with the best rates in the Biz. Rider's not just good, its great

rider helped me out many times with a tow to a mechanic.
thank you rider.

Rider Insurance has been a great experience. I've been riding Harleys for 50 YRS. Rider Insurance has been in my wallet right with me. A fine company. I recommend this company to anyone...Mike Holwitz...

Hayabusa owner. Rider insurance is extremely affordable for my busa without Rider I would not be able to own a Hayabusa.

Been with Rider for a few years, enjoy the chance on the give away. I like now I can pay my bill on line.

Rider Insurance company has been standing by my ride for 27 yrs now. Reasonable rates and good customer service.

currently I am giving them a 2 Star review, this is not because they provide poor service. The two star review is because when renewing my service, I missed my renewal date by one day, called them the very next day to correct the issues. I would understand not helping out a customer that is brand new and that has not been with them for "X" amount of years, but I have been riding with them covering me for 4 years now... They still charged me a re-connection fee which took my bill to almost $240. Nearly $80 more then my stated amount. When I kindly asked if the increase was due to missing the date by one day, they tell me that that is what the additional fee's are. When I was young and dumb and missed my care insurance fees Erie helped me out and waived the fees for me so I would not be so hard up for money as a kid. I was only with Erie for one year at that time, I have been with Rider for 4 years... I know that I will be seeking a new insurance provider because of this. They have competitive rates but at the end of the day, the rates do not make up for the seeming lack of compassion for dedicated customers that have been with them since they have started... I wish them luck in the future.

They are much cheaper then anyone else and when I had an accident last year they were very friendly and handled it quickly

Most of the staff that I've encountered were/are extremely professional, knowledgeable and friendly. Premiums have been better than most reputable insurance companies. I've not filed any claims as of yet (Thank God)! But on one occasion, I have had to use roadside assistance. It was extremely fast and efficient. And, the roadside assistance person that they use in my area treated my bike as if it were his (with pure T.L.C.)!

very good ins co never had a problem all the years on and off

Very professional and helpful with any questions I have

Not a fan of my premiums going up due to others claims.

Rider has been very helpful and continued to keep me up to date when I had a claim. It is really nice to have an insurance company that understands and specializes in motorcycle coverage.

The staff at rider has always been very polite, professional, and very easy to work with. Strongly recommend Rider insurance for all motorcycle riders.

Excellent rates for the coverage..easy access,if you would want some changes on your policy..live person is a phone call away..no problems so far...all good.

This has been a class A company. Very helpful repersentives and curtis's. Thank you for your service.

I would like to pay my bill online but your system is very difficult to use. Your log in system is mare difficult than it needs to be. I enter the information and it acts like I don't have an account. I generally have very little difficulty using on line systems.