Ricart Automotive Group - Parts Reviews

Great dealership! Helpful, knowledgable salesman and great finance guy!!! Would see go back!

One stop shop for everything. You'll get lost its so big. Great prices and inventory. Car care maintenance, car washes, gas station. You name is they got it.

I had been looking for a truck on and off for two years, I contacted Jon Prater about 6 weeks ago, told him what I was looking for, and he stayed in touch with me and kept me informed on what was in stock, and if he thought it worked for me. I'm glad to say we found one, It's very easy to look online and try to find a vehicle that works for you, but even better to have someone helping you with that process. Thanks again, Jon and staff!

I wouldn t buy anywhere else! The staff is exceptional and courteous! They went above and beyond! Car buying made easy here for sure!!! Thanks so much to all the great staff!!

They are a rip off when it comes to automotive repair. They try to add on all kinds of things that do not need repair. Plus, the prices are already outrageous.

Ricart Truly Blessed Me! Would Highly Recommend Them!!

Was a pretty kick @$$ experience buying my Hyundai but now that I ve been back for a couple oil changes it s the after purchase experience that equally sets this dealership apart.

Me and my family wanted to come in and purchase 2 new vehicles , before hand we came across brad ricart online harassing people publicly following his comments by giving the dealership web address as well as using his last name in his attacks . If he is any reputation of the company or brand or the family then we will take our money and business elsewhere

Do you know that your alinements are checked when you drive your car in the garage? How great is that.

Outstanding customer service. I just think they need a new policy on checking you vehicle troubles out. The wanted to charge me approx $100 (or more) to see why my seatbelt won't go back in and $100 each for a couple more concerns I had all in one visit. That's ludicrous! I took my SUV in for a engine recall and they wanted to charge me a diagnostic fee because my engine check light was on. $60+ for an oil change is expensive to me. But they will definitely get you taken care of and on your way as fast as they can and the work has always been done right.

Cars are nice, sales people will try to help you out if you're nice. Mechanics tend to add on a lot of unnecessary work and do stuff you didn't ask for/specifically said did not need done. Gotta make bank, eh?

Complete scam artist. Just look at their ratings. My experience was so bad if they offered my a car for free I wouldn't take it. Thank God for the internet to expose tjis company

From the initial contact with the Internet Manager, Adam Hyer, and everyone else we worked with, the experience was a very pleasant one. Our questions were answered quickly, there was no pressure, and best of all, we were in and out in just a few hours - including the test drive. Special thanks to Harly Gifford, who helped us through the entire process. I'm going to try to select everyone who worked with us, I just hope I don't miss someone - bottom line - they were all great people and we will be going back again. Oh and by the way, they've got GREAT Memorial Day savings :)

People talk alot of stuff about Ricart, but I've always had a great experience. Thanks keep up the good work.

Never had an easy time using ricart. Tried to buy a brand new van last month and the sales man got very rude and angry that we weren't able to come in to do paperwork until after 5. He even said he wanted to go home. Needless to say, Germain ford got the sale and he went empty handed.
The hours say open until 8 today. They are closed or that's what the receptionist is telling people. Worst dealership I have ever dealt with.

I hadn t had a great experience with the used car sales people but found a wonderful salesman on the new car side who more than made up for their short comings !! They have a customers for life

To be honest I wasn't actually looking to buy a car. However during a average walk around the lot type of day I stumbled upon a 2016 Hyundai Veloster Turbo matte grey (which is hard to find) and with closer inspection found it had extremely low mileage and was taken great care of. Courtney at the Used Factory was amazing in helping me through the process as I've never actually bought a car myself before. At the end of the day I walked away with my dream car and couldn't be happier with my experience at Ricart! Thanks!

Just watch your numbers. They like to mix things around. They are very clever at hiding stuff and you will end up paying more if you are not careful

Their prices are generally right but they are about the most fake people you'll ever meet. The finance manager tried so hard to be happy but you could tell she just wanted to get paid! Doesn't actually care at all!

Bought my very first car from Ricart and I don't regret it at all!

The worst dealership I have ever went to sold me a mirage for about 7000 over what it was valued for. Went to trade in for a bigger car since my wife is pregnant and they told me oh well we can give you 7 for your trade. Your still 10000 over on your loan. The absolute worst dealer in ohio. Talked to 5 dealers who I deliver parts to and they told me they have ripped others off the same way. Now I'm paying 21000 for a car worth 13.

Right from the beginning Brian made me feel like he cared about my situation. He was super friendly and very helpful. And he made sure I understood everything that was being explained to me. I had just been in an accident that totaled my car, and he made sure I got exactly what I was looking for. Didn't pressure me into buying more than I needed, or at a price higher than my budget allowed. Overall I would absolutely recommend this store to someone looking for a car. And if I ever need to get another car, I will definitely be going back to Ricart. Drew Elford was also very helpful and got me everything I needed in the financial department. Thank you so much!

We have gotten 4 out of 5 of our last cars here. Nice staff. Good selection of used vehicles. Easy process.

Was a 3 time Ricart customer, always did right by me , then pandemic hit, wanted to trade in for a less expensive car, called, sales staff with no return call, then called and left sales manager a message, no reply, finally someone calling for sales manager called back. Told him I wanted to trade for a new model, but was currently underwater with loan.

Asked him to look into all possibilities, would have accepted a sorry can t help you. Instead, waited for 2 days for a call back. No call, so I called and left another message, and waited to no avail. Guess I wasn t worth calling back.

Lost my future business, since I won t be underwater long, but another dealership might respond to a 3 time customer.

I got quick service. They remembered me from the last time I was there. They were quite busy today....

Had an oil change an first service. Ford quick lube was fantastic! I couldn't recommend them more. They found a defect with a my car that would cause damage to my tires. Got it fixed and was on my way in record time. Thanks!

Took good care of me on repairs of my car just wish they had time to wash my car.

Gina McDougal was our sales consultant. We just cannot say enough good things about her! We ran her poor legs off trying to find a vehicle we both wanted and could afford. At the end of the day she came through! We love our vehicle. Thank you soooo much Gina.

To push they just want sale cars and they list stuff that ant on vechical or sale it. When call they say still available and its not

The team at RICART was dedicated to my comfort and understanding from the moment I hit the parking lot. I was greeted kindly, and assured that from that point until I left in the car I wanted that I was the most important customer to Greg Roytman, my salesperson. Greg and his team went to bat for me as soon as I found my Ford and not only made sure I got the best deal but did so quickly and efficiently. THANK YOU RICART you have my business for life!

the service department rocks I'm glad I chose Rickart services for my new car's needs thanks RIC.

A large dealership that has a great selection of used and new vehicles.

Stay away from this place. I had purchased my first brand new car from them and was more than ripped off. Their service Department is the worst in the business. I would rate this place a zero if I had the opportunity. The newest Ricart kid on the TV commercials is a terrible human being. His mother Lynn used to bring him to gottlieb's in Gahanna where they live and he would destroy and disturb everything in the restaurant. I would ask if the Ricart's were there before even getting my table. Yes they were that bad. I Can Only Imagine how the business is being run right now. If you want a new Ford go to Krieger on Morse Road and ask for Carl. They are an ethical dealership! Ricart lost that years ago when Mr Ricart passed away.

It happened several years ago and I won't be back... I ended up getting help at Dennis Hyundai where they listened and worked with me instead of where I had bought the car.

This dealership doesn't honor anything they promise you, they sold me a certified used car that is guaranteed to run great or that I can fallback on a Motor Trend Warranty that covers me for 6 months or 7500. I just got a car from them and got to put in in lucky 600 or so miles on it before the engine blew a rod. I called them for assistance, they refused to do anything for me and refused to refund or exchange my car. The Buyers Guide for them on certified vehicles clearly states "the DEALER will cover 100% of all parts and labor" for the 7500 miles or 6 months. They are taking back everything that I signed too and being unhelpful with everything this is stressful and theft to a degree. They don't return calls, don't answer when you need them and don't honor anything that people sign to

Great service, and lifetime free car washes. You can't beat that

Bought a really nice 96 Thunderbird there years ago and was very satisfied. I'm in the market to get a car now so I might have to swing by again. Last time the sales guy I spoke to when I tried to finance something myself was upfront, honest and said having less then a 1,000 down payment shouldn't discourage me. He was willing to stay after hours and help me. I felt bad and didn't want to waste his time and not get approved My cousin bought both her vehicles there when she worked there. Said no issues at all.

Inquired about buying a vehicle they had listed. They valued their vehicle using NADA as is generally the standard. When it came time to value my trade in, they didnt want to use NADA trade in value. They offered me 11k less than the fair trade value of the vehicle. Definitely a red flag that they want to use a valuation standard that you yourself cannot use.

Fairly unpleasant experience. I came here completely ready to buy a specific car after speaking with a sales rep and letting him know to expect me. Having grown up in the area, I wasn t keen on dealing with Ricart, they have a poor reputation for customer service, among other things. I spent a great deal of the evening waiting. Eventually, I test drove the vehicle and I would ve bought it if not for the car dealer games they decided to play. (Getting a phone call talking about how I m playing hardball because I won t take half of what I d been offered at another dealership for my trade-in). He basically told me that since I had my own financing and I had picked a car they had listed for a really good price, that they had to make money on the deal in some way. The sales manager was supposed to call me back later that day and never bothered. I never heard from the guy again. Another guy called me a few days later. I called him right back and never heard from him again either. I bought a brand new Jeep at Performance Chrysler Jeep Dodge Ram and am pretty happy to have ended up doing business with a much more reputable company.

Just had a great experience at Ricart Hyundai. We got the e,act car we wanted for the exact price we were willing to pay. They didnt pressure us and we are completely satisfied. Thank you Johnny, Aaron, and all the sales managers / director. We will always do business here.

We bought a van from here from Drew. He was very helpful & so nice. We had a small issue with the van recently & even though it wasn't in our warranty, Drew made sure to take care of us. I was so impressed. Also, Eric in the service department was wonderful too. They both really went the extra mile even though they didn't have to. Will deff buy our next car from them & recommend them to anyone looking to buy!

These people are very good at Manipulating you! They lost my title after I turned down offer and I had to buy a new one and was told I will get reimbursed for it I never did..

- I hope you Through away my old title away bc it s not good anymore
Mitsubishi

At 62 years old I have bought a large number of cars and trucks both used and new. I bought three trucks now from Ricart, two used and one new. The last one I bought was a used 2011 Ford F-150 Lariat I bought in be 2017 and it has been the best vehicle I've ever owned. Their service department is also the absolute best bar none. They really do try to make sure that your car is being taken care of and up to Ford's standards. I'm hoping that this F-150 is going to last me a very long time, but when it does come time to buy another vehicle it will be at Ricart Ford.

Usually don't have any issues here with service. This trip came up short. Car wasn't washed (needed salt removed badly). Was told the car wash wasn't working. However the person checking out ahead of me had a nice clean car, and the service tech announced "we even got it washed for you!"
Also waited 25 minutes after I was told my service was done and they'd be right out, to get my car.
But, my oil was changed, and tires rotated, which is why I was there. So three out of five isn't horrible.

The sales team of John Thornton and De'Shawn Sowell were awsome! We felt we were dealing with friends that just wanted to make us happy, I will recommend Ricart, John and De'Shawn to anyone considering a vehicle purchase.

I purchased a new Hyundai 3 months ago. The buying experience itself was good and went smoothly, but after that, it's been nothing but problems. A simple oil change resulted in the oil being overfilled by a couple quarts. I've been in there 3 times for issues with the radio shutting off randomly. I got video of it occurring and was told it'd be 3-5 days to get here. I called after 5 days and was told it was on backorder. Apparently it's too much to call and notify someone that you have no idea when or if the radio will ever show up. This is the first and the last car I will ever buy from here.

Update: On August 1st, I got a call about a different review. There was no record of my 3rd visit where I showed them the video of the radio issue. They called pretty quick after I left the review. If they were as quick & consistent on fixing things as getting upset over an honest review, things might actually go smoothly for them.

If you need a car or truck this is the place to go! I have bought 6 cars from them over the years and they have the best deals! Friendly staff and the service department is awesome.

Ford Parts department is great. Real people. Personal. Friendly.

I tried to buy a new Hyundai and they refused to tell me the price of the car. They wanted to run my credit and me to tell them what I could afford each month. They said, it is illegal to tell the customer the price of the car.?????. So I played stupid and said, I wanted to test drive other cars. I texted my friend to drive my car back to his house on the other side of town. I called them up and said, the car wouldn t start and if they could bring another one to me to test drive. When they came I handed them the keys on video tape so they couldn t claim I stole it. I left it on empty, took out the spark plugs, and loosened the battery. They tried to charge me $35/month more with $2,000 down payment than what it would cost to buy the car with no money down with 12 extra payments.

They always take great care of me. Definitely recommend.

This past weekend me and my husband went looking for a new car. We got with our sales persons John Morelli and his sales manager Roy Duffey. John and Roy was so friendly I would like to say they treated us like we was apart of their family. Both of them kept it straight with us and didn't give us any BS. They both made the experience of buying a new car enjoyable and stress free. Once we decided on our car they induced us to Beau, who just made all the signing of paperwork for the Cost a breeze. Everyone made the car buying day a lot easier on us!

We just want to give a big THANK YOU to both John and Roy!

I had a wonderfully pleasant car buying experience at Ricart from start to finish. First of all, their car selection is huge! They have good quality cars, new and used for anyone's budget. I started with the online quote and was immediately contacted by Ms. Catrice. Catrice was very patient and helpful with my financial requirements, her communication was awesome and she was very professional. Unfortunately, i didn't make it in to buy before she took leave but she passed on my account information and requests to Ms. Courtney and Courtney was amazing as well! When i arrived for my appointment, I was immediately greeted at the door by staffers, welcomed to coffee and fresh popcorn as i waited for Courtney. The facility was very clean and comfortable.

I told Courtney what i narrowed my choices down to and she didn't try to pressure me out of my desired price range. She took her time showing and explaining the key features of the cars as I was test driving, and provided her inside knowledge bc she owned the same car. She explained the next step in purchasing and what to expect with the finance department and provided a warm introduction to Mr. Six. Ryan was very welcoming and knowledgeable. He was even able to get me a better interest rate for a lower note payment than i expected. He also provided me with some great financial advice on how to prepare and proceed for future purchases. After the paper work was signed, he took me to the window to make my deposit and she was also pleasant. Courtney came back, had the car washed, changed over my plates and seen me off the HUGE lot. The whole process was easy and harassment free. I was recommended by a friend and i definitely recommend Ricart to anyone searching for a car.

Like every dealership, on you as soon as you exit the car. May it be service or sales they are there trying to sell a car or get you out of your old one. The service is ok. There done fast but are always under the assumption you want what they feel you need at the time. I bought my 2012 fusion from them brand new and love the car. But I don't know if I'll be back for another used or new car purchase again. All in all there not much different than any other dealer. There to make money and that's it.(expected). One thing I can say is don't go there unless you have narrowed your search down to the most specific option your looking for or this place can be overwhelming and the salesman at that point has the advantage. This place is rather large as too, most dealers have maybe 10 to 15 of one model in a brand and this dealer carries about 45 to 60 of each model in the brand. That prodominatly is for, one of the largest. Never seen less than 5 Shelby mustang on the showroom ever.l, also a large array of supped up trucks. But still just your common dealer.

Honestly the best experience I have ever had at a car dealership. Everyone was very nice and did everything they could to get me the truck I wanted for the payment I could afford. Would 100% recommend to anyone!

Impossible to deal with!!! I visited twice to put in an offer well within the book value of what the car was worth. After dealing with a great Salesman, I was then sent to the "Sales Manager" who is just another salesman in a black shirt. Each time I dealt with a different one (I won't name names). Both were dismissive of everything I had to say and when I threw a solid number at them I was met with a "NOPE" each time. No counter offer no negotiation NOTHING. They said the car would sell at wholesale auction for more than what I offered. I laughed and walked out at that point. Clearly they think their customers are idiots. These guys aren't dealing.

Product specialist Kyle Jones was very knowledgeable about the vehicle we purchased and was able to answer all of the questions we had. He was not at all pushy and gave us all the time we needed to consider our purchase. Ricart Ford made it very easy for us to drive away from the dealership in our new vehicle the very same day.

Very slow in getting back to you on what is wrong with the car. Prices change from one visit to another. Now you have to pay for parts in advance. Won't answer questions about anything. Very vague.

Awful. They're not "dealing." I'd give them zero stars, but I can't rescind the one that arrived here. Shop elsewhere.

Great service! Went for oil change/checku-up along with a car wash and had a few questions regarding roadside assistance. The young lady in Express answered throughly as she checked me out. Repeated my question to ensure she understood my question and noted the details as to were to find the information she provided me.

Always had good experiences here buying vehicles and getting service

It's overwhelming. Too large. If your GPS is confused? Indicates a problem. Didn't settle on a deal with them, which is fine. Salesmen were courteous and straight foward which was a plus. But having to spend hours on end to get an answer? Not worth it. Prices were great, but local dealership made a deal and made me feel better than a number.

Wo detail customer service. KIA was a great experience.

My past experience with Ricart about 12 years ago did not go well, with Ricart or with Ford. So when I was looking for a new car, I did not hesitate to discount Ricart. However, it would have been a mistake on my part. They had the car I wanted and worked with me on the price. The people I dealt with were nice and professional. The follow up after my purchase was top notch. The free car wash is an added bonus. I should get my first oil change in about 3 months and hope my surprising and outstanding experience continues.

One really huge auto dealership! Staff was very helpful and friendly, the repair service took longer than the original estimate, but they were upfront about it and it was completed by the promised time.

Took my car in for slow leak in one of my tires. Leak was hard to locate. Mechanic didn't stop looking till he found it on the inside wall of the tire. couldn't be replaced. Had to buy new tire. Next time I will ask to see proof. It cost me $172.00. Did me a deal and didn't charge me the $10.00 for tire rotation, big deal in Nov. 2017 I brought a brand new car from them. That should have been free anyway. Next flat I will go to pet boys. Their tires come with warranty and roadside service. To be fair they gave me roadside service with new tire.

had a car picked out and everything, we were just waiting to get approved from the bank... ONE MONTH LATER.. they finally called us back asking if we're still interested... obviously NOT
We went to Jeff Wyler and got a 2014 Ford Focus
That's actually happened TWICE! don't waste your time going there. Jeff Wyler is wayyyy better and they straight up asked me "what car do you like" not "this is what you qualify for"

I will never refer this place to anybody I bought a car off then 5 months ago and now it s having problems. The problems it is having should be covered under the warranty but they want to charge 100$ per thing that s wrong with it just to look at it it took 2 weeks to even get someone to call me about it and when my wife took car up their they were very rude and mean I will never shop their again or refer this place to anybody I will be reporting this place to the Better Business Bureau this place needs to be shut down just worthless service and costumer care

Had to get Repairs on the vehicle and they were so nice to us I had more work to be done so it was a longer wait then I thought so they ordered me a Uber free of charge to take me Home and pick me back up to get my vehicle when done. Thanks Ricart.

Went to KIA service center very nice team love the Uber service was great and free.

First i want to say I am so iffy when it comes to buying a car all by myself. Always feeling i'll be taking advantage of or i'll buy a lemon and be SOL. And when i bought a car from Ricart, it ended up back in the shop! BUT... I was treated good, I was given a rental. Chase from the service department went out of his way to fix or repair things he didn't have to. Which to me goes a long way. Also Anna from Enterprise was great as well, she went out of her way to fix some issues i had too! All in all for the first time in a long time i am 100% pleased. I recommend everyone buy from Ricart!

I thought I got a good deal from Ricart Nissan when I bought my new car from them, and I did. But I wasn't sure that the good customer service would follow to the service department. I've gotten my past cars serviced at the dealership where I bought the car in the past and most gave only 'okay' customer service; which seems odd to me because this is the number one area where the dealership makes or breaks the opportunity for a return customer. Ricart gets that. I have gone back to their service department several times and each time I got really good service. This last time I waited just a little longer than estimated but I think it was due to them going an extra mile to look at something I brought up but was told they would not be able to get to today. But they did; problem solved! Way to go Ricart, and thanks for continuing the great customer service in all of my experiences with a part of the company.

Awesome service! Just bought our 2018 hyundai Sonata and they were very helpful in my decision!

Went there 1 week ago today with my niece to see about getting her a car. Made a appt told them what she was interested in and how
Much she could pay and had a down payment of $500. Long story short they didn t even try to help us kept on making excuses why they couldn t do anything then was handed of to someone else. She gave them everything they asked for and called the next day and nothing. She called again thru this past week and talked to someone new (of course) she said send everything to me and I will get it taken care of...... nothing back. They then called her 3 days later I guess to check and see if she was still interested and she told them everything that has happened and they said oh we will call you right back with the details and here we sit 1 week later and they aren t even trying. This was my 1st experience I have bought many cars and this will definitely be my last I ever go there and won t recommend them either. Thanks for not helping someone that is trying to get a better car for herself and children.

Extremely predatory of the fact I was first time car buyer. Immediately disregarded my initial budget, tried to upsell me on vehicles. Did two hard credit inquiries after I instructed them not to and the salesmen said they wouldn't. Awful business do not go.