Ricart Automotive Group - Parts Reviews

Received good customer service in the quick oil change department.

My family has had 2 experiences of awful customer service from them leaving a customer out in the cold for half an hour while they take lunch to being straight up rude and condescending to another.

Had an airbag recall for our Ford Ranger, it only took three day's total. From the first phone call to the repair. Thanks to all the srevice associate's whi made it so easy and pleasant

Went to look at a car that they said was there said it was ready to test drive waited over 30 min just to have the guy say o someone just bought it. I came at opening.

My husband and I were genuinely surprised at how little stress was involved in the car buying process at Ricart Ford! I truly appreciate their honest approach with no run around! Everyone we encountered was friendly, knowledgeable and engaging. I would (and have) recommend Ricart Ford to anyone looking to buy a new Ford!

They need to have way better communication! My husband and I drove an hour out there and spent 4 hours looking at cars and left with nothing due to the numbers not lining up from what the salesman was telling us it should be, and what it actually was when we sat down. Once home we looked online and decided on a New Telluride listed as "it transit", and my husband was emailing with someone telling them we wanted it and trying to sort everything out. Someone new (not original salesman, not the person that emailed) called him the next morning and had no idea about the e-mails. We told him the car we were interested in, even though we were confused since he had been emailing with someone the night before. We asked for him to check the interior color for us before we moved forward with paperwork. First he told us it was just off the truck and being inspected and would send a pic when he got back to it. Next text was saying someone was looking at it so he could not get a pic of the interior and he was pretty sure they were going to but it. Didn't matter that we had spent hours there two days before or that we reached out the day before about that specific car. We were informed by the first salesman that they are on commission...so apparently that equals out to they don't care about you. We were told before we left the dealership the first day we could could purchase totally online and we thought that was true. You might be able to do the paperwork and everything if you get to that point, but they don't value you as a customer unless you are there in person. We reached out the day before about the Telluride they let the people there in person walk away with it. Not the way to treat people! Beyond disappointed in Ricart! Remember they are on commission and don't care about their customers! Never got a follow up or anything from them..probably because they don't care.

Overall I was skeptical when reviewing the sale price of my 2018 F150. After running it through my USAA car buying service the purchase price was a Great Deal, very happy about that. Not only to mention they gave the highest trade in value. I will be seeing y all early next year for my wife s vehicle purchase.

Excellent service and very professional staff and above all have staff of the Hispanic community I recommend in 1Ricart automotive sales montaooo.

I bought a 2013 Volkswagen Passat from Ricart over the summer. The service was great and I got a great deal. It was my first time buying/owning a car and I genuinely feel that was taken advantage of. Within two days my check engine light was on. I called and I was brushed off. I was told it was probably my gas cap (it kept going on and off). My salesman told me to call and confirm a good time for me to bring the car in. I called- no one got back to me. I took it to a different shop and I was informed I had a bad heater core, needed a new clock spring for my steering wheel, and several other issues that should have been covered. I'm now stuck with a couple grand in repairs. I wouldn't recommend to anyone. If you value businesses ran with honesty and integrity, I would go elsewhere.

The communication, knowledge and overall customer service with the team members in the car wash and service areas are sorely lacking. No one in the car wash area knew where to go for car detailing...at the same dealership! Once I finally got to the right place, they couldn't find my paperwork for my appointment. I requested a shuttle when I scheduled the appointment 1 week in advance. Get there and still wait 1 HOUR for the shuttle. Service was quoted at 2 hours, took just over 3. When they called to let me know the car was ready they couldn't tell me how long before a shuttle would be available. Why not have all of that together before you called? I'll stick to their free car washes from now on, if that. All of this at 8am on a Monday morning.

I had a noise coming from the front end of my car. These jerks offered me $300 on my trade after their "appraisal", basically telling me my car was falling apart and hazardous to drive. They went as far as to tell me the frame of my car was rusted out and coming apart. Luckily, I decided to pump my brakes before hastily purchasing a vehicle from them and I decided to get another opinion about the condition of my car. Both Firestone and Dave Gill Chevrolet informed me that there was no rust, and the noise was simply caused by a broken sway bar. I know my car is older, but $300 for a 2006 Chevy Impala with 110k miles and otherwise in good condition was absurd. Thank goodness I came to my senses before I got scammed. I got my sway bar repaired and decided that whenever I do revisit purchasing another vehicle, it won't be from the liars at Ricart.

You can find any vehicle here! Great service and friendly staff!

This car dealership stands out. The car salesmen dont act aggressive, at least mine did not. He took his time and answered questions showed different models based on my questions. The financing department again was top notch. Made the process smooth not complecated or drawn out. Really appreciated that. I would return for my next purchase if nothing changes. I'm not reviewing the service department. Just the sales and financing. By the way the free car washes is a nice touch. Classy.

Daniel and Willam were so wonderful and helped my daughter into a brand new car! Thank you!

Always a great experience fast friendly and best for me . Dog friendly

I felt a real 'team spirit' here... sales and finance staff all pulled together to make the sale happen. A special about out to Heather and David for their help on the sales floor.

Very happy with my service. They got me in and out fast

initial quality for KIA was good as was the sales process and initial service. Additionally overall things have been excellent with one exception. Major issues with KIA consumer affairs and minor with Ricart Service when problems arose. No one wanted to take ownership and resolve issues. plus dash lit up and stopped functioning including speedometer, tachometer, even shifting was delayed. This happened in the first year. The second day Ricart Kia called, apologized, and took care of everything with Kia. All my other trips and experiences have been wonderful. I don't think my one bad experience is typical for Ricart. However I do still have concerns with the manufacturer, KIA.

I had already secured a good deal with another dealership. Jeremy and Vannii reached out to me after an internet inquiry and beat the deal I had secured elsewhere. I knew what I wanted and what I was willing to pay for it and Jeremy and Vanni gave me an offer I couldn't refuse, meeting me fairly in the middle throughout the process.
This is exactly the kind of experience I was looking for - quick, no hassle, get down to business and get the deal done. I left Ricart in less than a few hours with my new Nissan Rogue and LOVE IT!

Great place to buy a vehicle ask for Kyle Jones very knowledgeable about the vehicles so nice everyone is professional they listen to what you want

I took my car in for a recall.I asked for a price on a door handle.they said 250 dollars.that is way too much.then they said I needed a heat shield.before I took my car there my heat shield had been secured up.when I got my car out of the shop my car rattled,they had unhooked that heat shield. In my paperwork it said I needed all new wipers
Actually said I needed all. I had just replaced the rear two days before going here. I had my son fix my issues for 25 dollars for the door. Also he found my front mud flap just stuck in my grill of my car.it wasn't screwed back on. I would never take my car there again. Not even for a recall.

STEALERSHIP ! LOW BALL OFFER , I RECEIVED 6K MORE FOR MY TRADE JUST FOR BUYING A CHEVY SILVERADO .....

Such a friendly and kind group of people. I love their service department.

Had to get parts at both ford and Nissan areas. Both places were polite and have good service.

They did a excellent job on the repair of my truck and kept me informed of the progress.