Ricart Automotive Group - Parts Reviews

The service group is awesome just like the sales group. Thank you Brittany and everyone else involved in m recent visit.

push you through service. terrible experience. careful going here.. ruined me forever

Don t EVER TAKE RECALL WORK TO THEM. I HAD MY VEHICLE SCHEDULED FOR SATURDAY TO BE DONE AND ITS MONDAY AND STILL NOT DONE.

Use car salesman and his manager were pushy and short with me when they saw I wasn't interested in the vehicle they were trying to get me to buy.

Josh Tolliver provided me with such great customer service and help while purchasing my new car. I am so thankful for the hours he spent working with me on trying to find what i wanted. I would recommend him to anyone.

Walked in to the dealership and worked with Rick Johnson! He gave me exactly what I asked for. Had the perfect vehicle for more in less then 20 minutes. Very pleasant to work with! I will definitely be going back to this dealership and working with Rick Johnson for years to come!

I had researched on-line before coming and wanted to see and feel cars in person. As advertised, Ricart had largest selection available on lot so it was one stop to see everything we were considering. I wasn't planning on making a purchase during this visit as we were evaluating options. The car and price were right so I decided we were done with research and to make the purchase.

Brian, our salesperson, was great. He treated me (mom) and my daughter with respect, greeted us as we got out of the car and provided the right level of technical info for me.

The financing took longer than anticipated. Partly because I had not researched this yet as I wasn't planning on buying during this visit. And, partly because the dealership was very busy.

Overall, I was very impressed with the Ricart campus, availability, and service. I will definitely make the 30 minute drive from Dublin the next time we are in the market.

I called on a Thursday about a car and talked with Courtney, who booked me an appointment for 9am on Saturday. I arrived with my husband and 1 and 3 year old children. We ended up being there until 4pm, which was tough on the kids. Courtney was very sweet with them, despite the fact that they were restless. The van I purchased was a few thousand (5?) under Blue Book, which I was impressed with. They worked with us to get the financing and payment plan we needed.

Overall, I was very impressed. There was a lot there to entertain my kids and everyone we met was very nice. The only two negatives were: (1) I felt like it took longer than necessary, or maybe they didn't explain the wait most times. At one point, Courtney said she had to return our 3 vans we'd driven. She grabbed a bag with fast food in it and then didn't return for at least an hour. I don't know that it was a lunch break or what, but I would have liked to know where she went. It had only taken her less than 5 minutes to drive each vehicle to us, so I wasn't expecting that step to take so long. That being said, she was incredibly nice and worked with us all day; (2) When we were presented the payment plan monthly options, they were over $120 more than our max budget. When we mentioned that to C, she left for a while and came back with paperwork showing she'd gotten it down to $60 over our max budget. What annoyed me was she had written "Congrats!" and a big smiley face on the ppw, like we'd be thrilled with that and it was a done deal, even though it was still really far away from what we could afford.

We didn't get the payment plan we wanted, but I'm happy with what we got. The van is better than I thought I could afford. I would go back to Courtney and Ricart.

It's a car dealership. They start you off overpriced and make you twist arms to get a decent price. Volume based business simply focused on closing as many deals as possible. Wouldn't recommend. This would be a 2 star review but my actual salesman (the guys that stand on the floor 10 hrs hoping to earn some commission) was genuinely friendly.

Ricart will:
1) offer misleading information during the sale
2) omit information during a sales process
3) refuse to correct an error, even discounted repairs resulting from their own error.
4) have someone from Ricart post a reply here, to pretend like they offer customer service, but that is fake. They ignore you after that

I would LOVE to resolve my issue, but Ricart refuses anything.
To the lovely readers out there, my issue is that Ricart didn't disclose that my car was in an accident and had aftermarket parts voiding my manufacturer warranty. Well when I take it in for repair, and Ricart discloses this, I expect a discount, a good faith repair, split costs, SOMETHING. Instead, I get nothing, then I get told "they are looking into it" by Regan on here. One month later, STILL nothing, I feel like Ricart lied to me, not that I am shocked.

My advice, if you want a good car buying experience, go elsewhere.
If you want lied to, and sold a car with a fake warranty, go to a corner lot buy-here-pay-here, you'll get the same treatment and customer service as Ricart, but pay less for the car.

Case Chamblain has been a wonderful Salesman since he called me Day 1! He got me out of a 2 door Kia and into a new 2018 Hyundai Sonata with the same amount of payment per month! I had some issues getting my title, and he gave me his personal cell to contact him and had the issue addressed! He is wonderful!

I researched new trucks across Columbus and nearby cities. Ricart offered the best deal on the truck I wanted and it had all the features I was searching for in a new truck.

Mark Williams is the man thank you for all your help

I bought my 1st John die from record. The sales people were very helpful the business people are very helpful very pushy but they wanna make a sale. I like them and I hate them all at the same time I like them because they tried to get me to buy car and I did buy one I hate them in the sense that I don't like being pushed and pressured without an opportunity to thank. When they say we're dealing they're really not but what they do have are great prices to start with so in a sense they've already dealt. All in all a very nice experience for car buying

# 1 Car Dealership in Ohio by far a 5 Star Rating Quality Best in Ohio.

Heather Golden made my dreams come true. She is such an amazing woman. Very knowledgeable about my car and very attentive. Thank you so much. I visited on a Saturday and wasn't expecting to purchase until June but Heather still gave me info on the Sonata by asking what I wanted in my car (features). I told her and she took me right to it. If I didn't know any better I would think she drives one herself. She broke down every detail and was very patient with me. I drove away in my new 2018 Sonata that evening. I still walk to my window and look out to see my beautiful car (I shake my head Everytime, yeah it's really mine). Thanks so much Heather and the Ricart family!!!!!!!!!!

The sale person great...they work with you if you have credit issues.

Great service. Has a nice car wash. Very convenient place to visit.

I have so far gave ricart a great review. Until my car had a problem and had to take it to Byers. The problem diagnosed by ricart was i didn't know how to drive the car correctly. Guess what i should be a mechanic cause i do know how to drive. Cost me $459.00, ignition coils and spark plugs. Forget you ricart.

Good customer service. Was given the freedom to look and dream.

I have bought 2 vehicles from Ricart Ford so far. It has been nothing short of great customer service since then. From the salesmen, to the service staff, to the shuttle drivers, everything have been top notch and professional. Even when I've had a problem, Ricart was quick to resolve the issue and with courtesy. I have nothing but great things to say about Ricart and I make sure to let everyone I know know that as well.

Ricart tries good on publicly addressing any concerns brought up in their reviews, but will not actually do anything or contact the customer about the actual issue.
Go elsewhere, as Ricart is just a buy-here-pay-here corner car lot that has a bigger corner.

Friendly service representative, clean and comfortable waiting room, proximity to view new vehicles.

My experience with Ricart has always been wonderful from sales to service. Friendly sales people and Finance staff.

Needed a new (to me) truck after mine was totaled by the insurance company. Knew Ricart had the inventory, researched used
F-150's on-line and went in with my shopping list. Worked with Josuel at the Used Car Factory. Everyone was very friendly and helpful. He was knowledgeable about the various trucks I wanted to see and we took my #1 choice for a ride. Price was right and financing worked out well with Cass in the finance office. He got me a great rate with affordable payments. Ricart has the selection, do your research and go see them. Thanks for getting me back on the road Ricart. I'll be back in the future. Thank You.

Great low pressure deals, professional staff and quick to work with. Wide selection of cars to choose from with some good deals!

I brought a used Toyota Highlander Limited in February 2015. I was told it would tow up to 5,000 lbs. I also had them put a towing package on it. I was so excited to purchase a travel trailer this summer, and found out that the Highlander Limited will only pull up to 2,000 lbs. My heart sunk! The salesman and the Manager of used cars both told me it would pull up to 5,000 lbs. They also added so much stuff on my loan that it put the car 8,000 in red!!!

I could vouch for the previous post as I was also taken advantage of when I purchased my first car. After I filed a complaint, they did what they should ve done the first time and gave me a car that didn t have defects on the exterior after the shady salesman lied to my face that they were scuff marks and would come off, took my money and refused to let me switch a different car. I will never buy from this place again and though there s shady people anywhere you go, this place is the top of my list.

Great guys, lots of choices. Far as I can find out, they have excellent prices

go see john verdine he will get you the best deal ever thanks john its larry!

Driving my 3rd car from Ricart (a used Hyundai, a used Ford and now a new Ford). Always a good experience with their friendly staff. My family and I are always treated so well. The facilities are also very modern and clean. Love my current Explorer lease and will be back for my next one too!

They didn't accomdate me on anything ever. I drove by half a dozen other dealers to get my car serviced at to vary. They are the worst service business ever.

When I arrived at Ricart I wasn't completely sure what car I was looking for, but Nicholas Zaveloff worked with me to ensure that all of my needs were met. He showed me different levels of cars in my price range and then worked with me to narrow my choice. Nicholas was also very knowledgable about the car I chose. He worked with me to pair my phone and set up all the gadgets in my new 2018 Hyundai Elantra. Thanks!

No pressure from the sales department and great service

Customer service is horrible...and they will run your credit more times than they should impacting your credit score

Worst sales people ever. Sucks that I have to give one star to post this, as they don't deserve that. They have no idea what is going, and have poor communication skills with customers as well as each other. Was told a car would be ready to come see, then found out it wasn't and it wasn't because of a totally different reason that I was told. Not surprising they had other, more expensive cars lined up for me to see. Go by this logic: you don't need them to buy a car, but they need you to a buy a car. The customer always has the upper hand, as long as you do a little research.

I purchased a brand new vehicle from Ricart recently and it has been the worst experience of my life. I was lied to, it was not made right and now because of Ricarts mistake, my credit is being severely impacted by this. When I went to get a new car, my credit score was a 708, it is now a 597 because Ricart has done nothing but disappoint, I advised all of my friends and family to stay away from the dealership. Ricart is a joke and you are better off going to a different dealership, even after buying a 2020 car, they still acted like i was in the wrong for being lied to and then told me that i could not return the car when there is a 30 day policy to return the car to the lot. I had to miss days of classes in order to take care of issues with my vehicle and they did not resolve anything for 3 months, when i brought up the issue to them after one month because that is when i noticed it. They are a joke and will screw around to avoid from helping you. My next vehicle will not come from them, nor will any of my families or friends.

I purchased a used 2007 Ford F-150 XLT Crew Cab from a buddy of mine with the last name of Ricart here. He sold me on a warranty that covered the engine, transmission, and drive train in full. He said it would be dumb to not get it so I signed and paid 2k over the sale price of the truck. It was also supposed to have towing, and rental truck while it s getting fixed if a problem happened. 6 weeks ago the truck had catastrophic engine failure. I thought no problem glad I bought that warranty right? Nope, I had to pay for towing. I went a week without a rental costing me time and money getting to and from work. It took them a week to diagnose the problem then told me a new engine was 5200 and labor was 4000. They said the warranty I bought only would cover 3000 of that. I had to call the warranty company to tell them about this fiasco. They found an engine and shipped it to Ricart. They said Ricart should cover the labor as I agreed because I was sold on the entire engine being covered in full. Ricart agrees to lower the labor rate from 140 an hour to 90 which admits their guilt. They wouldn t do the right thing and cover it in full so beware if you think about purchasing a vehicle from these scammers. Myself and anyone I know won t be that s for sure!

Straight forward guys! Roy was very experienced and quickly pinpoint what type of cars we should look at. he is a master of multitasking- We were impressed! Brian was very easygoing and personable - he listened to our needs and helped us narrow down two cars to test drive. Brian made test driving fun. He also cheered our two tween daughters up during the long waits it took to complete our transaction. Great guy! Keep him on your team for sure- he's a natural. Overall the car buying experience at Ricart was better than Iwe'd imagined but it did take longer than we had estimated.

Have gotten our last 3 vehicles from here. Plus have done different services as well. Ricart has always done us RIGHT!

Good deal, great salesmen, great selection, a little slow

Great job on town & country van at very reasonable prices. Recommend!

Ricart has treated my me very well. We have bought 3 automobiles from Ricart. They do the servicing on our automobiles, also.

Great collection of used and new cars, finally I got car the car in good price after browsing more a month, best place for buying car and great!!!!!

For the most part the people there are nice and are willing to help but Michelle Hamilton is a rude snotty person

Horrible place!!! Liars that say they beat any deals.. NOT!! just went there to waste my time.. Buyers Beware don't go to buy a car there they will rip you off.....

Not sure what anyone else took away from there experience but ours was top notch. Pulled up rep met us at the door and was all about us after that. Kevin Mills was our rep. He asked and answered any we had as well as knew how to get us what we wanted and needed. Once we decided on a vehicle test drive and details on financing the whole team made it one of the best car buying experience we have had. Highly recommend and will return. Great job Kevin M. And the whole Ricart team.

Steer clear of paying for Ricart Premium Rewards Program! Not worth the paper it s written on

I've been VERY anti-Ricart for many years. Had a couple experiences here. I wanted a used truck (RAM) and at a good price. Went in, found what I wanted, drove it and was signing papers that evening. The next day I noticed a couple dents on the roof, Steve (used car manager) happily set us up an appointment with Dent Magic, they paid for the repairs without giving me any hassle at all!! Things must've changed at Ricart, we were there years ago and treated like crap!! But I couldn't be happier with our experience.

My husband and I purchase a 2018 F450 with all the extra warranty s. The black molding next to the dash on the inside of the windshield was coming loose. I made an appointment to drop the truck off on January 25 in order to get it fixed. We were headed on vacation and they would have the truck a little over a week in order to fix it.

My husband is a truck driver and I picked him up in the truck a two days prior to having the the truck dropped off. I was sitting in the passenger seat and he was walking infront if the truck going to get in the driver seat when I heard a pop the windshield cracked. Nothing hit the windshield but it broke. I remembered the sales guy telling us we had glass coverage. My husband called his sales guy told him what happened and the sales guy said yes you do have. Glass coverage and we will fix it when you bring the truck in on January 25th. Great news.

We dropped the truck off on January 25th, explained that we were going on a cruise and that we had international calling if they needed us. We also have them the name of the sales guys that told us the windshield is covered etc and that it was a part of the warranty. The service department wrote all the notes down on a piece of a paper and not in the computer or on the work order. When my husband and I got back to the states he called to check on his truck. Ricart hasn t touched the truck! The service department said the windshield wasn t covered after we spoke to the sales department who said it was. Not to mention we had it in writing for the sales team. Ricart said they tried to call us but they didn t leave a message. My phone never rang with ricarts number. I got calls from other people on my trip just not ricart.
After serveral conversations with ricart while we were waiting to catch our flight back to Ohio. Ricart still didn t fix the truck and I needed to have so I can picky dogs up from the kennel. Since ricart dropped the ball they will never get my business ever again!

they have a large selection but they definitely have high pressure sales tactics there. The repair shops there are top notch they have been able to identify and repair things on my car which other shop would not

I truly am loving Ricart Ford. I had the most excellent service at this Mega Car area. I had been turned down by several car lots, even the ones who coin the phrase,"Bad Credit, Low Credit and even No Credit," that they guarantee you will be approved for a car loan and actually turned there backs to me shaking there heads. When I entered Ricart, I was treated with the upmost respect and informed that they work with several different banks. As I test drove a beautiful, gold , 4-door , vehicle which had a roof top, I came back and was quickly approved. Even though I did not get this car, because I needed to get to my bank on Monday to obtain the funds. This beautiful car was sold that Saturday. I appreciate all the time and effort that the Sales Person put in to help me find another vehicle that was reliable and within my budget. So glad I was blessed to have such a wonderful team working extremely hard to satisfy me, as I enjoyed the FREE coffee and popcorn. Thanks Ricart

This is a review for the whole Ricart Company. Do not buy cars here, they will claim the car is certified and checked by their technicians. But the checks the technicians do is for the basics they don't get down and deep into the car to make sure things are screwed on tightly, things are connected etc. STAY AWAY, you will get a car and within a month the car will have issues. Then they wont care, and offer little to no help at all.

fabulous deal on used car and excellent customer service!

We bought our most recent car from Ricart for the first time. And the last. A few hours after leaving the dealer ship, the light came on to check the auto stop. So the very next day we had to take it the shop and have the battery fixed. Luckily, it's still under warranty since it only has 5k miles on it. Also, items that were listed to be with the vehicle at the time of purchase were not included. Even after calling and letting them know the items were missing, they said would not be getting them for us. So more money we had to spend out of pocket even after spending almost $35k with them. Poor customer service, false inspection reports, and they were very sneaky with financing. Highly do not recommend.

Salesman left us sitting while he smoked outside. We left

I came to Ricart Hyundai from over 2 hours away because your advertised price for a 2018 Hyundai Sonata was so attractive. I didn't realize until I was warmly greeted by Heather Golden that I would be in for a day of great customer service too.

I ended up viewing all the Sonata models and walking away with a higher version than originally planned but for $500 less than the standard model in my hometown. All in all, I was thoroughly pleased with the amount of time and care your staff took in assisting me. Heather Golden is a true asset to your establishment, and if I buy another car in the future it will be from her and from Ricart.

Thanks for everything,

This is the best place to buy and service your purchase. The staff is amazing. The time for service is so quick.

Overall good but you should know exactly what service you want from them. Or else be prepared to spend on things you don't really need.

Don't waste your time at this cruddy dealership. My friend and I went to Ricart to each get a car, a kia stinger and a Hyundai veloster. Due to rude finance personnel and managers not wanting to work with my pre-approval and giving me a laughable trade offer, we took our business to Byers Kia and Hatfield Hyundai respectively. I got a blue 2018 stinger 2.0t and he got a gray 2019 veloster premium. I feel bad for the sales people at Ricart, as management really hurt their chance to make two sales. Maybe consider training in soft skills? That's my two cents.

Horrible! Went here because we've heard great compliments about this place, only to be let down. After spending 3 hours here, we were told to come back the following day and we did. Spent another 2 and a half hours here and then they tried to sell me a car that had a bad radio. No sound at all! And we asked about it, he said "I don't know. It's buy 'as is'. Maybe they took the speaker wire out. " don't waste your time!

I love ricart. The sale women and men are very helpful and patient. They played with my kid and talked to her when she started getting restless while i was purchasing our new truck

They had everything that I was looking for. The service was fabulous. Samantha was very knowledgeable, polite and gracious. I have recommend Ricart to my family and friends. Good job!!!!

I went with my Mom so she could get her car fixed They always treated her good