Ricart Automotive Group - Parts Reviews

Had to wait in line too long to get a car wash. Upgraded the wash and the car didn't even come clean.

Went and looked at a 2011 ford exsplorer. 1st day was told they would do nothing because I didn't have my husband. 2nd day the guy said he would have the car pulled up when we got there but no we had to hike to the car by ourselfs. Saw them write down the value of my car and when he came with his "deal" he had cut $2,000 dollars off the value of my car! They were rushed and we ask to test drive before doing more paperwork and nope he ignored us and we never got to test drive! Said no money down we just wanted to trade in my van. Once they were done the salesman didn't even bother walking over to tell us their "deal" sent over the manager and told me that the bank wants $8,700 just to give us a loan! That $8,700 would not be added to the balance of the loan. No I had to pay them to give me a loan!? I have NEVER heard of bank demanding $8,700 just to give them the loan! Just hey they want this to even consider!????? I felt like they were just trying to line their pockets with $8,700 that the bank "demanded" to consider us!?? I flat out said no got up and left! I could not believe that they were trying to scam us!??? I was very upset.

Also 1 salesman texts me then another salesman calls me! EXSTREMLY rude and blut and got mad when I said I wanted to come in later. So then when I went in it was "ok" I worked with the first salesman and the 2nd salesman came over that was awkward but fine. But the next day I text the 1st salesman to tell him I was coming in and didn't get a response. The 2nd salesman calls and want to verify my appointment even tho he knew I was working with the other. The manager calls me and says I have to work with #2 because I talked to him first and he is assigned to me. Even when I said no he wasnt! I was pissed because obviously #2 got butt hurt and reported #1 and the manager sided. I was seriously considering not going but then got told I will work with #1 ok fine but #2 was giving me nasty looks behind him!? Obviously greed is the whole thing! SCAM!! BUYER BEWARE!!!

I was very apprehensive about going to look for a new car. I honestly do not like the entire process and it makes me very anxious. However, Austin Whitaker, Zach Bowens and Dan Atherton made it pleasant and enjoyable. All three were very easy to work with and nice. My husband and I actually enjoyed talking to all three of them as they are very personable and it's obvious they care about their customers.

Excellent service. Friendly employees. Would diffently recommend to all.

Received an offer via email about getting a free oil change and inspection by setting up appointment with the used car department. I emailed that would like to take up on the offer. Sales rep named Noah Stein reaches out asking when would be a good time. I responded that whatever time when oil change could be done and never responded back after multiple emails. I then called the number provided and person who answered had no idea about the offer and ended up transferring me to service. I spoke with Amber Mann on who advised that she would look into it and just send email to her. I sent the email and she never responded too. Waste of time and not worth my business. The sad thing is only time Ricart reps respond is when you give a negative review!

*Update- I had my oil 1/25/20 and requested my life long mileage verification. Amber requested additional info(1/28/20)to process and I sent it over. I sent a follow up email(2/4/20) to see if she received with no response. I sent another email on 2/9/20 and received a reply that she did send it and thought she responded. I checked with Hyundai and they never received verification. Another example of terrible communication with multiple representatives of Ricart!*

When I got home, after going to Ford service. I realized that I was given someone else's invoice, which had their phone number and full address on it. I called them to advise of the mistake and to be more careful.

Don't be fooled by this place! They advertise Express Service without appointments and hours of operations are supposed to be until 7pm on Tuesdays. I arrived at 5:50pm today 4/9/19 for oil change and was asked if I had an appointment, which I didn't have because "no appointment needed" for Express Service according to their website. I then was told that since it was already "6pm" and I didn't have an appointment that they could not change the oil and that I should make an appointment. Never again!

I love this dealership so much. I always leave there feeling appreciated. I drive 30 mins to get my car serviced with Ricart and it's always been worth it.

It took over 3 hours to buy a car. To long of a process.

Cindy jared debbie and ricart will all lie to you they sell lemons don't believe them don't but anything from them they sold me a 2012 ford focus with a bad transmission bad wheel bearing bad suspension was wrecked in the rear end now the AC pump is going out and i was told i had a 80,0000 mile powertrain warranty nope lies i also oaid 2,500 for extended warranty nope lies given clean carfax and told the car was 1 owner commercial used nope lies the car has had alll these problems within 3 months and RICART refuses to make it right and don't care this is how he makes money off of the middle working class who need a dependable car and get junk i cant stress enough the power of voice don't purchase from him unless your ok with junk there service man bent 3 rims and ate and smoked in my vehicle and im appauled by that i have tried to explain fix the car or exchange it but they refuse and this was 30days after owning it how great of a guy right?

Big place but staff is very knowledgeable and friendly

Wasn't planning on buying another car for at least another 4 years or so however they made me a deal I couldn't pass up. Will definitely continue doing business there and refer others.

Bought my first SUV there in '04 A+ service and they don't sell junk either!

Sabrina Scott! What can I say about her? Sabrina answered every single question I had in regards to the new 2018 Ford Mustang. She explained differences between ecoboosts and the GTs and was very knowledgeable in all of the features. Highly recommend going to see Sabrina every single time for your vehicle needs. She is exceptional and will definetely take care of you. Thanks Sabrina :)

I don't normally write reviews for good or bad.... I will start by saying 1 star is to many!! First time we went in to Ricart will definitely be our last. My mom and I bought 4 cars each from Bobb Suzuki and regret ever walking in to Ricart!! We advised them of a preapproval of $16,000.00 from her Credit Union they talked her in to trying financing through one of their banks, she did. Left with the car - a week later my 68 yr old mother got a voicemail saying if she didn't provide documents she wasn't asked for they were taking the car back from her. So she called the gentleman back left a message, again she is 68 so I called and left 2 messages. We were told he was going to be off on that Monday, this was on a Saturday. I called again to try to retain the document information from someone. I needed talk to Spencer (Or Stephen) Burden I believe (he's the one that left the message & who we signed the contract with). I'm not sure why he thinks it's ok to leave a threatening message like that then not return a call that would take very little time (we needed to know what documents my mom needed). So on Monday I got a hold of Brad Sommerkamp not real helpful said he needed talk to the other guy however did give me some documents that he could be referring to. I then ask him instead of jumping through hoops with this other company can't my mom just go through her Credit Union since we had a preapproval? He says I don't know??? What do you mean you don't know?? The whole point is for Ricart to get paid for the car from whoever finances, right? Then the bank gets to deal with collecting the money after Ricart already collected it from the bank? So we get that all worked out!!! The car is financed through my moms Credit Union with a lot better stipulations like we wanted in the 1st place!! Now we are a couple days from the tag expiring my mom takes the ONLY memo title she received mailed on 2/6/2020 to the BMV to get tags, this is after I call because the Lien Holder is still the 1st one not her Credit Union. I am told by Samantha in the title dept oh that don't matter we just haven't updated & sent her a new title yet. But you can go out of your way to pick up the new title if you want??? Um no not if it won't matter at the BMV? She lives roughly 35 mins from Ricart and does not drive often & never drives the freeway. Mind you we were in Ricart in January!!!!! So my mom tries to go get tags today and the title # is wrong, the Lien Holder is wrong, the WHOLE SITUATION has been WRONG!!!!! We have no idea how to resolve the title issue & neither does Ricart obviously!! I'm seriously considering filing a complaint with the Ohio Attorney General's Office!!! Not to mention the argument I got in with my salesman Jeff Kuhlman when trying to negotiate the price of the vehicle... . He literally started telling me about all their awesome inspections & I won't find a better deal somewhere else w/those types of inspections!!!!! Then we turn around & notice a crack in the windshield (Ricart did make good on that) However the low tire pressure light was on when we left we were told they put air in the tire & it would go off after driven. That wasn't correct to this day we are still having a tire issue!!!!! I got to be honest I don't know if I would ever step foot on Ricarts lot again even if they offered me a free car, I'd be afraid they'd mess that up somehow!!!! I really don't know how they've been in business so long!! ****Signed Severely Disappointed One Time Customer****

DON'T BUY! Very aggressive. Takes your keys to trade and won't give back. Will say they lost them. Highly seasoned rip offs. They lie to the banks to get you a so called low payment but in reality you pay thousands more. Bought a mits out sport at 18,000, when we got the contract it was over 25,000. tricks you by saying you get a Platinum Coverage at no charge then in contract they charge you 1500. Tried to leave out the trade in. Says if they charge you more your payment will be less. Tax and prep I understand, but still paid $5,000.00 more than other dealers.

Ricart's automotive technicians are always courteous and professional. They do a very thorough job when it comes to service.

A great place for parts and service... Especially if you need heavy duty Ford parts for big trucks a guy named Romi knows his stuff

Waiting all day to get approved to end up not getting approved

A first rate experience. Spent a great deal of time with the salesman and left with a good deal and a good car.

I felt like royality... Rick Longwell worked hard for me. As well as Vani.. The experince was amazing. I won't shop anywhere else.

Not the best place to have to spend your money, but least they're nice.

Was there for food delivery & everyone was very nice & hospitable

Recently I contacted this company to track a package that was sent over to the company I work for. Elaine was so helpful. I was getting no where are first due to the lack of information I had (completely my fault) but they helped me find the person I spoke with last week and all went well. Thank you Elaine and Lynn for helping me, it meant a lot.

Sales associate was less than helpful. Brought over another guy who told me what I was looking for was what he called back behind the unicorn section cause I'd have better luck finding a unicorn. I found my "unicorn" elsewhere. The first guy wasn't knowledgeable and the second was just rude.

Awful awful place for service work. They lie and do the switcheroo with paperwork when buying a service warranty. I would never ever recommend this place

They gave us an amazing loaner truck while my car was being repaired due to someone else's negligence. They took great care of us! They explained everything and were very friendly.

This place is a joke, after telling me "let's go get your car" they sent me out the door with a .....sorry, we can't really help you! Customer service sucks, be honest with your customers. I'd rather have the no when I first walk in the door, not after I've wasted a week of my time.

Came in during the holiday weekend to browse for a new car. Ended up at the Used Car Factory. Logan Gray helped with our purchase. He was very patient and kind while we looked at multiple cars all around the lot. Thank you for your help!

Just bought a car here. After being told the price listed was the bottom line, only to have them come down 5 minutes after I left the lot, I should have been more cautious. I came back and agreed upon a deal that it would be a 72 month term which I signed a little hand written paper stating this (of course never got a copy of it...) when we went in the back was told it was still the agreement only to find out they made it a 75 month term! Very shady sleight of hand. Won't go back and will never recommend to anyone. And yes, an extra 3 months is a $1000 so it's kind of a big deal.

Already had a lender pre approval with capital one. Told the salesman multiple times I want to finance through capital one. Over 5 inquires they hit my credit for shotgunning me info to different lenders. Very shady. Lowball trade over $2100 less than what there on website quoted me. Lied about having to put money down. I called capital one and they told me I didn't need money down and I was good to go. Then they came back with some LTV BS which capital one said I was more than good on the LTV. Worst experience I've ever had in trying to buy a vehicle. Would give negative star if that was an option. My recommendation is to STAY AWAY!!

Great service, quick to respond and are happy with my purchase.

They are really friendly and take care of the costumer. free car washes for life of ur car

Their customer service is top notch. The staff are now even finding coupons and adding them to your account for you.

I have purchased my last three Vehicles including two new and one from the Used Car Factory at the Auto mall! All Sales People & Finance Managers work well with each other like a well oiled machine! I received stellar treatment and follow ups!

An outstanding selection of vehicles! Matthew did an excellent job of helping our daughter.

You need a vehicle? I ve bought about 4 vehicles-from Ricart and every time I ve been very pleased. If you want New see Collin Matheny if you want used see Ryan Wood. Both of those guys are very good salesmen with a good knowledge of the vehicles they sell. Love Ricart.

We were interested in a used vehicle. The salesman, Lorenzo Gomez, was awesome and very helpful! He answered all questions and NO PRESSURE! Very nice not to feel pressured into something! The old saying about used car salesmen is definitely NOT TRUE here! Our finance guy, James Burns, was awesome as well! Felt like we'd known both of them all our lives! Family atmosphere for sure! Will def be back when it's time to purchase another vehicle for my husband.

We were there all day just to get our truck inspected and rear brakes put on. W are not real happy with them.

My wife got and new Hyundai from there and I was so impressed with how well John Verdine did everything to help her. I told him when I was ready and I would give him a chance to do the same for me. John is a exceptional person and goes over everything you need to know about the car and dealership.

Thanks John for a Great Time!!

I bought my first car in 2001 and the salesman was real cool. He was very thorough and didn't pressure me. Great experience.

They have a big variety of vehicles but prices compared to the vehicles I test. Were kind of high for the conditions of this vehicles. I found better prices with better conditions on other dealers. At least not the place for me. And the customer service was not that good.

I went to ricart used cars because I needed to get another vehicle, I previously had a 2011 Hyundai Santa Fe, in my opinion that was the best vehicle I ever owned, I finally paid it off and after just barely a month after paying it off I was in a really horrible accident, unfortunately my car was totaled, so I went out to ricart to look around, I already knew what I wanted, just as soon as my feet hit the ground I had sales people coming at me, long story short I had to make a few trips back just to pick up my owner manual, I also left messages for the person that sold me the vehicle never heard back from him, finally when I did speak with him he was short with me, why, he promised that he would provide me with a cargo net and first aid kit for my vehicle. I just thought it was very unprofessional to say he would get me those items and not come threw with it, this is my second time leaving a review about my experience. Someone did respond but never followed through, don't you just love it that the sales people will cater to you when you start looking but then you have to go through this to get a issue resolved, I doubt I will hear from anyone about this, I just don't think they should promise items they have no intention on delivering.

Had me on hold for 25 minutes. Won t answer a simple question.

I am only giving one star because we had the best salesman Ninji and were 100% ready to buy a car from him. Until we got to Tim the closer. He will be sure to tell you about his 25 years experience. I have no idea how he's worked in a customer service industry that long. Arrogant, condescending, rude. My husband and I have never been so insulted. He basically scoffed at my pretty decent credit score. Also, acted annoyed when asked any questions. Will never be back. EVER! Will also NEVER recommend. Which is unfortunate. Tim is absolutely terrible. Please ask for someone else to deal with if you are set on dealing with Ricart

Why does it take hour and half to get oil change. When you have appointment?? Some time longer

I went to Ricart back in September when my car was totaled. I had a wonderful experience with Thomas Thorton, a very kind and thorough salesman. Unfortunately, 35 days later the engine blew out in the car I had purchased. While this is unfortunate, Jason Ricart called me himself and allowed me to use the credit for my purchase towards a new vehicle. I met with Thomas again and I m now in a cute Honda civic. While my experience with Thomas and Jason were both excellent, a miscommunication from the accounting team lead to me being missed quoted on a car. I ended up not being able to afford the car I had spent five hours looking at and test driving and had to make a change because of this miscommunication. Then, when I went to meet with Michelle in accounting to sign the paperwork, she was aggressive and pushy. She tried to force me to buy Ricart s insurance saying we won t cover this if it happens again. You need the insurance if this car breaks down to to cover the repairs. Rather than reassuring me I was in a good car and making a good decision, she made me feel stupid and I actually cried in her office. Overall, I would say I had an excellent experience with Thomas in the sales department, but the accounting department at Ricart left a very bad taste in my mouth.

Don't waste your time at this place. My family has been buying cars from Ricart for as long as I can remember and service has gone downhill. I was looking to trade in my Kia Optima at Ricart Kia and the sales men were just sketchy as can be. I ended up not trading it. Last week my car was totalled and I was just looking to buy a used car, so I went to the used car center. When I entered, I wasn't greeted. I walked up to a salesman to see if I could be helped and he told me to have a seat until someone was free I waited for about an hour, which is cool. The place was busy. Once I finally got helped, the salesman questioned my car decision, which was a used Audi a3. He said that it was a "high performance car" and that they didn't want to waste their time showing the car if I wasn't looking to purchase that day. I questioned him about his words and he said these words were from his manager "Mr. Ricart" . I just ended up buying a new car from Germain Honda. The people there were amazing..

Settled on a car that was not on there lot. Gentleman said they seen one in system and should have no problem getting one. Went back next day with trade spent several hours negotiating a deal to be told they haven t heard back from the dealership they were looking to trade with. I finally called back late that day to be told they cannot get the vehicle. Went back the next day at the urge of a sales manager to look at alternative vehicles. Went back and was told we already verified that we can get you what you want , after sales person speaks to sales director I am told that they made a mistake and the vehicle was not what I wanted. Received a third call from sales manager wanting to thank me for coming in and him telling me the person that locates vehicles was off that day and they have all my information and they would get back to me. That was last Saturday and haven t heard from anyone. When speaking with them it appears to me the internal communication was poor at best. While I believe the idea of follow up is important it s obvious to me it only counts when you convey a positive experience.

I've worked here for 2 years and even bought my car here, this place is great!

Never had any problems here. They always seem fair.

My salesperson took too long to make copies of my driver's license and insurance. I wonder if he was planning to pull my credit without my knowledge/consent (highly illegal, in case you're reading this, Ricart!) I test drove a brand new Mazda with the rubber sealing on the door falling apart and a light on in the dashboard explaining the car was in need of mechanical repair. Ridiculous. This car is a 2017 and had less than 50 miles on it. To top it off, we were pulling into the dealership after the test drive when one of the owners pulled in right against our bumper and reved his engine as loud as he could to show off. I didn't appreciate that. Guess the old saying is true... money does not buy you class, Mr. Ricart.

Needless to say, my husband and I walked away without even obtaining out-the-door pricing. This is THE WORST dealership I have ever been to. The buy-here-pay-here place on a corner in the Hilltop offers nicer cars than what we were seeing and with better service. We'll be giving our business to Buckeye Nissan-- class all the way, nice new cars, and top notch service!

Very pleasant my car was ready 10 minutes before they said it would be waiting room and rest room was clean the free coffee was good employs were also very polite they were dealing

We went to trade in our old vehicle and knew what we wanted. Corey helped us find the right vehicle and we were in and out quickly . I love my new explorer!

I only use the car wash which is free if you have a Ricart license tag. The car wash is close ti my home and very convenient. It cleans the car really well too.

Had my oil changed, tires rotated and tail light replaced great service from Kevin kellermeyer and Tony Wooten Thank you.

Staff was friendly and I like that they will pick you up to get your car and drop you off after your finished with it.

I purchased my car there and go for all of my car's service needs. Everyone is pleasant and easy to work with. I've never felt like I was being taken advantage of like other vehicle service shops. When I purchased my vehicle, I also got a VIP package so I get a few oil changes free and free car washes anytime I want. You can't beat it. It was worth it have a lasting good relationship and great service.

Excellent service, as always. The Express Service is quick and efficient.

Very helpful and beyond nice people work here. They want to make a life long customers and it showsby the way they treat you. Would recommend to anyone looking for a new or used vehicle.

The ricart Kia team sold a defunct plugin hybrid car to me that they knew was not what I wanted. They pushed it on me using deceptive sales tactics and when I asked them to make it right, their director spat in my face with a ridiculously low ball offer. I have previously purchased 3 cars here. I will NEVER refer anyone to Ricart ever again.

We knew what we wanted. Did pre-approval. Then showed up. Bought car in under 2 hours

This was our second new vehicle from Ricart. Searched around at other dealerships and the prices were pretty similar. The one thing that brought us back to Ricart was the the warrantee. The employees, Melissa and Jonathan, were excellent with customer relations, as well. They were helpful in finding our vehicle and working with us to achieve the cost we could afford.

From a sales point yes I would recommend them. When it comes to post buying need such as titles or memorandum of title. It is terrible they forgot or didnt bother to inform me until I called at the 44 day of my temporary plate and tags. It was not made or even in the system to be made. Was told it would be FedEx overnighted to me. It never came it didnt enter USPS till the following Friday, was returned for some unknown reason. I then called and was told it would be back on this past Tuesday (9/17/19) and I could come pick it up at my convenience. Call to make sure I dont waste my time or miles driving there today. It was misplaced and lost. Was told I should have a new one later today but probably Monday depending on the runner situation. Only brightside was the person I talked to today seemed helpful and willing to get it taken care of.

Service department was taking long time so ricart ubered me home and back when car was ready

Tricked me into believing that I could get the truck I wanted but then said I could get a small car lol not what I went there for ,yet it's thier tactics!!!

I had a delightful experience with Noah Stein purchasing my new vehicle. He was very informative, respectful, and courteous in what is usually an unpleasant experience.