RIAL IMOVEIS LTDA. Review

Missed the professionalism of the attendant who did not leave the cell phone at the time of service, lacked cordiality.

I give a star because there is no way to give less. They say they will call and never call ... every time I call again they make me say all my data again to register ... I thought that registration was once, registered is registered ... but not in the Rial! Not to mention the lack of education of the brokers, especially Aline who is very badly educated, as well as a liar because he says he called you and was off when that did not happen. In short: PAST SERVICE! NOTE ZERO !!!

WITH SURE THE WORST REAL ESTATE OF PORTO ALEGRE! Terrible attendance. The maintenance of real estate is almost impossible to have. The G ** employee of the financier says she can talk to her anything, but if she needs it she does not talk on the phone and ignores the emails, they are charged values that are not in the contract. And they refuse to give information. CONCLUDING DO NOT CLOSE ANY TYPE OF CONTRACT IN THIS SITE, PQ I NEVER HAD AS MANY PROBLEMS AS I AM HAVING THIS PROPERTY. And owners will never leave their property advertised or under their care. We are sorry

This is terrible. I am two hours having to solve a problem with the leasing employee Leticia and I have no return.
Whenever I want to settle something as owner has me address the real estate. This is very bad.
At the moment as my apartment is rented, I can not leave, but as soon as I vacate the property I go to another company.

As the owner of a property leased by them, a terrible inspection, I had to intercede they were receiving dirty property, unpainted, etc ...

Look bad real estate, lack of transparency with landlord, even the surveys are poorly done and charge what should not after the landlord of real estate

Never rent anything with this real estate! It is the type that benefits you and the owner and gives a damn about the tenant! We have a serious problem with the property we rented and have already sent an email, called and never got a return! With other issues it was already like this: we had to call a private provider and pay for it!
Ah ... of course, the collection slip, for sure, always arrives on time!

Worse real estate in Porto Alegre, avoid renting them, it's a problem.

I called and got on the line. No one answered me! How can the service be so bad ???

Very bad service, everything that is requested is not solved, a lot of bureaucracy and little return. I do not recommend.

Pessimo service, you have to call several times and never return when they promise.

Apart from the fact that it retains documents, which is illegal, I was treated very well. I confirmed my expectation with the customer: excellent.

FACE THIS PLACE !! They are always ready to usurp you !! If you respect your money rent somewhere else !!

I am looking for 1 jk in ZN and I thought about renting it in Rial.

Rental and sale of real estate! In the north area of Porto Alegre, RS.

Disrespect for the customer should be the company's slogan. To rent MOUNTAINS, now for any type of assistance, even if it is the 2-way ticket, it is a SACRIFICE! To solve problems you have to "ask please". Not to mention abusive interest, for example if you pay 700 rent and delay one day, ONE DAY the payment they already charge you $ 80 right away. I DO NOT RECOMMEND IT TO ANYONE!

Difficult to get in touch with this real estate. I had to give up renting with them. I spent a month trying to contact them and they didn't answer me.

Lousy place to get rent, I have already rented and I am waiting for assistance to solve a problem for more than 7 months. Hate

Lousy experience in the rental process! They don't answer the phone, I had to call several times, when I tried to contact them by e-mail, even worse, they don't answer e-mail! They don't know how to pass information, or, they pass incomplete information! Opening hours, without closing at 12h is a lie, because nobody from the sectors is there 12h to assist you!

Professional, Comprehensive Staff, Always Trying to Improve the Situation for the Shopkeeper who at this moment Some are Facing Difficulties.

As a tenant, I had the worst experience in delivering the property ... unreasonable demands. I took a run-down room and had to deliver a new one.

Bad real estate, does not deserve to win a star ... I have never seen a real estate deal with so much neglect their customers !!! The lack of return and the lack of education is more proof that this GARBAGE of real estate does not have a bit of respect with people !! I have been waiting for an answer via email for over 30 days, I have sent more than 6 emails to Miriam, only she does not respond ... This is inadmissible!

I DO NOT RECOMMEND RENTING FOR THIS REAL ESTATE. Terrible attendance. They gave us "bank tea" when handing over the keys when they vacated the apartment. They made undue charges and left us planted waiting in the middle of a pandemic season in my opinion for us to give up. The attendant Miriam went to call the colleague who was going to make the adjustments to the ticket that arrived 40 minutes later and didn't even know anything. If we didn't ask to call them, we would have been waiting longer. Which showed us that she didn't even speak to her colleague, she just left us waiting without any respect. They charged us rent because they didn't receive the keys on Saturday. What I have to do with it? Do I need to pay for extra rental days because they don't work Saturday? Total lack of respect for us.

I've been trying to contact the real estate for days and I can't.
They provided cell phone numbers for contact due to the pandemic and no one answers.
I have an emergency in the property and contact is impossible.

More or less. Too plastered with bureaucracies, everything is complicated, difficult and poorly explained. It has to be hard to understand everything they ask for. But nothing impossible.

No interest in renting the apartments. Even with the property on the other side of the city, the real estate company does not provide anyone to visit accompanied, forcing those interested to search and return the key More

I RECOMMEND TO YOU THAT YOU ARE READING THIS MESSAGE THAT YOU NEVER SEE REAL ESTATES OF THIS PLACE BECAUSE IT WILL BE THE GREATER LOSS OF TIME AND STRESS OF YOUR LIFE. AND IF YOU ARE OWNER AND LEFT YOUR PROPERTY THERE, AND MYSTERIOUSLY IS STRANGE THAT YOU CAN NOT LEASE EASILY. HERE ARE THE ANSWERS !!!
WORST experience I have ever had with rents in life. They wind up, lie and treat you like they're doing you a favor. Officials treat you with contempt and with an insolent tone of voice, especially A *** e. The leasing process is ridiculously bureaucratic. NOTHING computerized. They ask for absurd documents and all have to be delivered physically after being recognized in a notary's office. Nothing exists to make your life easier. I was about to rent with them, I had already delivered all the documents, but I was so wrapped up that I found myself obliged to give up and look for real estate elsewhere. I do not know how this real estate company has not closed the doors yet.

He thinks of a bad real estate company, which does not meet maintenance requests (they have been servicing the junker for two years and so far nothing, and every time he called, they "wrote down" the call), that the website fails, that the service is terrible, if there was a chance that the note would be zero stars, that would be the note.

It seems they stopped in the 90s !!! I should have run, but I liked the apartment. Even to get the apartment was a stressful madness, imagine leaving after 1 year and a half. NOT WORTH IT! They are tangled, they mess around with everything, they do not know how to answer simple questions. You have to go in person for everything. I left the apartment in SEPTEMBER asking if everything was all right and they confirmed it and in DECEMBER come to charge me rent. NEVER WARNED ME NOTHING !! NEVER TELL ME BOLETO! WANT TO CHARGE THE DAYS THAT DID NOT RESPOND TO THE WATER !!! But for a change, always the customer who has to go after it. Lousy.

I'm leaving the property that looked through this manager. Service very bad. Unwilling employees, sluggish and non-timely contractors, take time to respond (if you're lucky to get a response). I really don't recommend it! I recommend distance.

Very precarious service. Only receptionists attend politely.

Whenever I needed it, I had a great return on service. Leticia always very attentive and helpful. Helps in understanding the entire process.

Lousy service, call several times, only gives postal box. I emailed and they didn't respond.

actually deserves no stars, lousy service, instead of helping to solve the customer issue they discuss and pass on to others

It is the management of the condominium of the building I live in, very good service

Disorder in service, lack of communication between employees.

Too bad has not updated online docket and the legal charge on delay is absurd without respect to the tenant

They seek quality in the service and services they offer so I am a customer for
17 years.

The realties generally give no more support in the maintenance of real estate, rent as they are.

Horrible service, they said they were not answering or scheduling visits, they told me to wait I kept running after them and when they returned they had already rented the property. I stayed a month ago and they didn't even give me priority. They apologize but do nothing.

Great Reception!
staff tries hard, but I have seen that some section (lease) they are overworked, and quality of care is to be desired.

NOTE - **** LESS 4 STARS NEGATIVE NOTE
Poor telephone service I do not know how an attendant says that IT IS DIFFICULT TO ATTEND TO NO STAFF, nor questioned, please, could you please give me your number as soon as I can call again, sometimes sometimes things close, we do not know why.

Unfortunately I have no way of giving a zero score for the terrible service and service provided by the real estate company Rial !!!! They left me waiting more than 1 hour at the reception of Rial to be attended by More

Difficult communication, take time to respond. They leave the customer hanging around waiting for answers that should be practically immediate. They seem little interested in closing deals.

Want to have problems? Rent in Rial. The difference of posture in the occupation survey for the survey of unemployment is absurd. To occupy the property everything was very fast and the quick survey, to vacate demanded painting of the doors that were delivered unpainted, and that they did not correct in the term of inspection. It took 6 months to fix the hole in the glass where the heater chimney fits. They demanded absurd things in the joblessness and did not accept to keep the keys and give the value of the service required for me to pay, even having to move to another city. Terrible experience. Everything will be discussed judicially.

Very bad service. They say they will return the call and never return. Then you call again and they keep jumping from person to person ... Until, after 3, I arrived at the person who was in charge of the matter (but still didn't solve anything). The second star I give is just for the education of that last person, because the real estate company itself seems disorganized and serves poorly from the attendant Rose to the coordinator Eder.

Worst experience both by phone and in person ,, SHOULD BE CLOSING THE DOORS

Good service honest brokers, did great business with Rial, recommend

It is absurdly amazing how the employees of this real estate company ignore the owner and tenants.
I suggest the local administration to reformulate the service with new employees, there are many people in the market looking for competent work.

I've rented in several real estate in Porto Alegre and had never received such a bad service !!! The carelessness of the staff is frightening !!! I have already emailed the manager a few times and have not even received a hi answer !!!

WHENEVER I GO THERE, I AM WELL SERVED AND I RESOLVE EVERYTHING I NEED WITH THEM

Terrible attendance. To meet a demand and a delivery. Not recommended to anyone. It is unbelievable how can have so much market.

do not answer the phone, answering service has stopped in time.

Despite this troubled moment that we are going through, the service was great and quickly. Congratulations everyone !!

Excellent service and understanding on the part of employee Leticia both in communication via phone and Whatsapp

After-care is terrible, they don't give back, or they lie saying that they will do it. They do not give the tenant the right to choose. I can't change my due date, the fine comes close to 100 reais, they seem to want to win. They charge the rent doc and do not explain what they discount.

It is evolving in service and this is making it better than many of the large and sophisticated ones.

Even in the time of a pandemic.
The minimum would be a contact phone or email service with agility.
Real estate like this from now on ...
It will be left behind.

Terrible service, mismatched information. Worst real estate to do business !!!

Fatima attendant of the location served me very well! Always available! Congratulations!

Do not rent properties with Rial!
Bad service, lack of warmth, clarification.

AGAIN, DO NOT DO BUSINESS WITH RIAL!

Always fast and efficient service! The team is very agile and efficient!

I have properties rented by the real estate and I have always been well attended.

Very attentive employee and clarified all my doubts. I recommend

Well, after so much complaint and so many negative opinions, I will not put my property in this real estate.

Rubbish property before signing the contract the service is one, then signing is totally different, terrible service!

Lousy experience! I scheduled a visit in 5 buildings for the middle of the afternoon and took the pipe from the brokers. When I called them they confirmed my cell phone and they had a completely wrong number. Disorganization and poor service. I intended to do business with them and I changed my mind. I don't even recommend it.

Bad experience with this real estate, I never recommend, I just want to see when I have to return the apartment I rented, it will be a stress!
Unyielding and disorganized.
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Today 12/01, I have a problem in the bathroom and so far they haven't solved it: the registry is damaged, there was a leak that destroyed the sink and so far they haven't started the service. I had to call an urgent person to change the pipe that was rotten, only with the damaged sink, it is obvious that from the moment that it touches it, it could damage the new pipe (because everything needs to be changed), and with that it appeared another small leak. Guess who's going to pay the water bill?
Boleto always up to date.

I didn't find what I wanted. But I recommend, I was well attended with the attendant Jessica

I called to complain about a problem and as it was not solved, I called again. They must have recorded my number because I called more than 10 times and no one answered. I called from another number and they answered on the spot; but when it came to transferring the call it mysteriously dropped. I don't know how they didn't go bankrupt yet

Terrible attendance. I have pending proceedings for over 2 years.