RespShoppe Reviews

Excellent Customer Service, Advice, and Great prices.
Highly Recommended.

Good products, good service, good price! I'll come here again.

They shipped my item the same day I ordered it. While a previous on-line company said the product had been discontinued, but emailed wanting a rating of something I never received. I would recommend Respshop to anyone in need of parts or supplies.

Excellent product and super fast shipping. Thanks!!! order 579406

Thank you for prompt shipping the same day I ordered.

Shipping was fast
Unfortunately, they will not refund you, at all, for returning a mask. They will only do store credit. I recommend theCPAPshop.com over Respshop because theCPAPshop will refund you.

Order to be back pack for my oxygen concentrator. My PayPal transaction went throug and I was expecting my backpack soon. I was just notified that the Backpack is out of stock and that I will not receive it for three weeks or more. Very poor customer service. They should not take payment for items that they do not have in stock. Had I known it was out of stock I would've ordered from another company. I need this sooner than a month for an upcoming vacation.

Respshop has really good customer service. I made a mistake on my first order and they took care of me really fast. Thank you Respshop.
Steve

Good delivery... working well machine. however, having a little problem in resetting the air pressure even my is a auto Transcend machine

I live in a rural area of Alabama. I have been on CPAP a very long time. In the past couple of years my life changed dramatically. I no longer have a regular pulmonologist. My primary care is managing my CPAP now and unfortunately my insurance requires a pulmonologist to sign off on CPAP orders, therefore I have been unable to get new supplies. This company has been a Godsend. I love the fact I'm free to choose which mask I want. The prices here are such that it doesn't break the bank to purchase out right. Thank you Respshop for making it easy to get my supplies!

During these hard times of a nationwide lockdown and economic collapse it is truly stunning to find a business who's philosophy customer service products and prices are so friendly patient and professional. One salesperson researched s product that was out of stock and connected me with a different company to order it.
Salespeople pick up calls directly without a migraine inducing call-menu. Promised follow-ups are on time.
And the prices are less than competitors. Shipping fast free.
Stronglely and enthusiastically recommended. The private sector at it's best.

I really love the low prices. You won't find a lower price anywhere else.

I purchased from this store a couple of times already and their customer service is very helpful. I got a dream station for my mum and they helped me every step of the way, highly recommended 10/10

I was able to find a mask here that has been very difficult to find on the rest of the internet. It came about a week after I ordered it, which is pretty fast in COVID-19 times. Most things I ve ordered from other companies have been taking at least 2 weeks. I did have an issue with the mask, but they upheld the 30 day guarantee and shipped my replacement the same day that I contacted them about it.

No money-back guarantee here. They told me that if I open the packaging, I own it. No matter how far off it is from what I expected. You should be very careful when ordering. I found a replacement much cheaper elsewhere.

Your item departed a transfer airport in HONG KONG INT'L, HONG KONG on August 14, 2018 at 7:27 am. The item is currently in transit to the destination. HKG to SIN is only 5 hours by flight but it was already 48 hours....... LOL

Ordered 20 april arrived 5 may excellent but from the 26 april tracking was not given once it went into main post office CA i have been waiting on these mask cushions desperately this shop RESHOP was the only one to help as i live in thailand and the cost of shipping was very fair, The best price and service i have seen so far as i do a lot of online Buisness , i recommend this company

This is my third order with Respshop. The order was picked and shipped within 30 minutes of placing my order! Who does this? My prescription must have been kept on file as there was no muss and no fuss. I love this place!

Great place for cpap equipment. Honest and helpful!!!!

I am very happy with the service I received with Respshop. Very professional and personal with my order. I definitely plan to use their services again.

Fantastic pricing, delivery time and service after the sale. I have already recommended you to my friends.

I will wait to receive my merchandise. Then I will give feedback

Fast delivery of my orders. Good product, easy to use as described.

My order was shipped and arrived within 24 hours! I was surprised 1, how cheap the shipping was and 2, how quickly I received it.

Saw their mask guarantee and bought new mask. Should have paid better attention as their mask guarantee only is for select masks and comes with restocking fee, So I emailed them asking if they could do anything to help me as the mask just did not work for me. No reply. Since there are dozens of CPAP suppliers available I would suggest everyone go elsewhere.

I bought a CPAP mask from them. The mask did not connect correctly to my CPAP extension hose. So I took the extension off.. It was very loud and I really couldn't move in bed because I didn't have the extension. When asked for a refund, they said no - I could have credit minus the fee to restock and send back the mask. Other CPAP stores give you the opportunity to try the masks first. I will never purchase from there again.

Recommendation on the RespShop Company 08/31/2016.
My experience with the RespShop Company,
On the 8/8/2016 I ordered from RespShop a Nasal Mask + a spear Gel Cushion,
On the 8/24/2016 I received the package from RespShop, but when I checked the contents of the package arrived I realized that the Nasal Mask does not match my order. Immediately I informed RespShop, and on the same day RespShop sent me another Nasal Mask, No questions asked, without charging me and they send it to me in the quickest form of transport possible.
Indeed the proper Nasal Mask ordered by me arrived to me, from the US to Israel in less than a week.
RespShop earned from me excellent impressed, and I would recommend RespShop warmly.
David Barkan, Israel.

Im writing this because the below reviews weren't great, BUT I'm here to say the opposite.

I called right when they opened on a Friday 8 PST(they are located in Washingyon). The young man on the phone was very helpful and made sure they actually had the item I needed in stock. (Rare car charger cord for Airsep 5 oxygen concentrator.) The reason I say rare is that most places have to order it, which means additional days of waiting.
The young man doubled checked that I could get this item delivered over night on Saturday to our address(not available on all areas).
Product arrived by 11 EST to our Michigan address, works great!!!

Thanks again!!! I will automatically think of RespShop for items I need even though they are across the country.

my adress is 615 E. BLEDOSE BLVD. PRESIDIO, TEXAS, 79845 Y/O
P.O. BOX 811 PRESIDIO, TEXAS 79845.

Ordered a cpap machine and faxed the prescription at the same time on May 1. I was,told it would arrive in 5-7 days. Ee had hoped to get it by May 8 when we were travelling. Instead, yesterday, May 15, I emailed to find out why it was not here yet. I received a message that it has now shipped on May 15. Poor service. I guess I am used to Amazon which when you place an order, it promptly ships.

Product did not work as described and charge me for return shipping. I will not deal with these people again

Have had great service with RespShop and the prices are fantastic.

I ordered a $16 part for my CPAP on thrusday. I needed it to sleep so i checked the next day air box for $34 shipping cost (double the cost of the part). Respshop shipped it on the following day, Friday, " next daay air" ($34) knowing UPS does not deliver on weekends!!!!! So $50 for a $16 dollar part that they knew would not be delivered for 3 days!!! Very bad Service, Let the customer BEWARE of this company !!!!!

Very disappointed! Received my XT Fit travel CPAP and while the size and weight are great for travel the machine makes a whistling sound all night long that makes it hard to sleep but it also smells awful. It is like inhaling smell from a spray paint can. Called customer service and got no help. There are no returns and that was that. Money wasted and very unhappy.

The products are in good condition.
The delivery process is fast.
But the customer service support made a mistake on my goods delivery date and I have to contact Fedex directly for clarification, which is a little bit troublesome for me.

I ordered Cpap cleaner on Tuesday afternoon March 31, 2020 and it was delivered by our mailman today, April 02, 2020. Awesome service!!

Very Helpful and fast shipping! I was also able to stop by their store to pick-up what I needed

I have been using Resmed products for about 12 years with great success. My previous supplier wasn't very responsive and I switched to Respshop.com. I couldn't be happier. Their prices are very competitive, their service is excellent and I am always impressed with their courtesy. I give them my highest recommendation.

Delighted to say that when our family member suddenly needed a new mask for a CPAP machine, these folks came to the rescue! Within minutes of a phone call, they advised that the needed product was in stock and we could pay by phone, drive over, and have safe, contactless delivery right to our car. Fantastic service and literally a lifesaver.

Shopping made easy. Urchased 4 different items to replace worn parts. Tremendous. Found everything I needed cheaper then going to a store.

This place is a rip off. TERRIBLE customer service. They don't honor their agreements. They sell you a $1000 machine then you're on your own. Stay away.

I ordered some filters for my CPAP machine. Less than an hour after ordering they sent me a tracking number and a day and a half later my filters were here. Great price for OEM filters, great service, and super fast delivery. Will definitely order from again.

This company has great inventory. I have ordered only twice for supplies of my sleep apnea. The first one was air filters, who seemingly have the best deals. I had to order a lot to get the deal, which could be a humbug, but the key point to remember is that you do not have to order particular supplies for a very long time. It is worth every penny and when you notice their sales/clearances, take advantage. For my 2nd order, I did this for the F & P Simplus full face mask by ordering 2 which each mask can last up to 6 months, thus, I don't have to worry about it for a year!!!

No confirmation of order sent by email.
Did not honor the free shipping of orders over $49.
Do not respond to messages regarding the order.

I ve ordered from these folks for years and I realized yesterday that I didn t receive a order I placed... weird right? I call today and they look at the order number and it was not sent out! Oops actually it was my fault because I used AFFIRM as my payment source and I didn t follow through and it was not processed.... So they canceled that order; placed a new order for the same items and I can t believe it but I went to the grocery, came back and saw the email that told me the order has shipped!!! Wow You can t ask for more than that! Thank you so much Respshop

Excellent company. Always get my supplies quickly. Never had a problem with them. Giggly recommend.

i did not get the item so far , very bad shipping company , it is more tahn 3 weeks now since it is arrived in Egypt .

no reply or even answer calls.
very bad experience

Perfect size. The price is perfect. The shipping is on time and easy to track. Thanks.

Had a problem with getting my prescription to them.... They weren't getting the whole fax... so waited and had to call back wondering what the hold up was... I was laughed at by one of your employees I wish I had her name. Not very happy we'll see when I get my machine...

Great company to work with, excellent customer service. I will be purchasing all my supplies here in the future.

I ordered my item on April 24Th and i received a Tracking number and The only thing that the email said was that my order has shipped but when I try to track it there is no information on it.????? They have charged my card for the payment and Nothing.....I'm kinda thinking this is a scam... Customer not satisfied....I will not ever order from this site ever again...

Paid extra for 2 day shipping. They stated it would arrive 7/12. Well, UPS doesn't even have a delivery date and the package just left KY on it's way to TX.

I would like to know why Fed Ex is charging me another 64dollars for shipping when I have already paid 54 dollars to you for the shipping??????

I would like to apologise to Respshop as it was my mistake on the charges, they were for duty and taxes that I did not think about, the delivery was right on time of 2 days and I will be ordering from them again,
for great service I'm adding 5 more stars to the one I had given them.
Gaetane D.

Everyone was very nice and detail orientated, under the
Circumstances they deserve 5 stars. Thanks to
Everyone who helped me.

I placed an order on September 12, 2018. On September 21,2018 I called to check on the order as I had not received it. I was told it had not shipped because it had not been paid for. I told the lady I had paid for my order when I placed it. She then said, " O, I am sorry about that and we will ship it today." I have been waiting on this mask for my CPAP machine since I placed the order. I am not happy with the service. I would not have given any star but it would not let me post without at least one.

Great water chamber for my Resmed 60series machine, brand name replacement fits perfectly.

I found this company via Google search after another vendor; Cpap.com was unable to fill my order for replacement parts. I got phone calls and emails BEFORE 9 am CST (Although I work from home, that is just an ungodly hour to call ) explaining why they could not fill my order. I have been a Cpap user for over seven years. Getting a copy of my Rx was not going to be easy. The Friday before Labor Day, I contacted Respshop.com after I placed my order. I requested Saturday Delivery. My order arrived before noon Saturday. These folks EXCEEDED my expectations! So happy to have found a company that does not make excuses. They make things happen! Thank you Respshop!

They do not take insurance of any kind... Hmm.. not good...

This company was great. They did everything as promised, delivered everything as advertised , I heartily recommend their company.

Happy customer from Sydney Australia. Swipe right...

I got my cpap mask and supplies quick. Everything was perfect and the mask fit great. I will order all my supplies from Respshop.

Unfortunately my purchase of October 11 has not yet arrived (today is October 18). I paid the fastest service (about US $ 70) to get "INTERNATIONAL PRIORITY" service. He urges me.
The problem} is that RESPIRONICS used the USPS and not a courier service as I requested, which is faster and more efficient.

Order shipped without my apartment number. Had to call and email twice before there was any response. Was then berated via email and charged a restocking fee on the refund I eventually requested after the terrible Customer experience.

Stay Away!

ordering was a piece of cake!! fast shipping and delivery time. I will definitely be a return customer.

The Transcend EZEX Travel CPAP Machine with Exhale Pressure Relief is a great improvement in CPAP therapy. The size is less then 1/4 of my previous CPAP. Just getting through the airport checks was worth the price. The multi-day battery pack now makes camping and other non-conventional vacationing much more pleasant and convenient.

FRAUD PLAIN & SIMPLE...CHEAP PRICE ON CPAP EQUIPMENT WITH $59 OVERNIGHT SHIPPING ADDED TO MY ORDER HAVING CHOSEN $5.99 OPTION....ATTEMPTED RIP-OFF IMMEDIATELY REPORTED TO CREDIT CARD COMPANY

I've been ordering from Respshop for a few years now. Super easy online ordering. Super fast shipping. Great quality products. I ordered a mask that I did not like and they took back with no problems. Good Company!!

Excellent service and products with big savings for what is on offer here in Australia. Sooo glad I found Respshop's website. Australian users just need the plug adaptor easy as and it all works the same. I ordered Thursday and received Monday amazing!

I purchased from this store a couple of times already and their customer service is very helpful

Excellent & prompt service! Very pleased to work with this CPAP vendor, highly recommend.

My Mask turned out to be a nightmare and worst of all I couldn't get a refund or they would not refund my funds back to my Debit Card seriously if you wanted me as a return customer your shop would of reimbursed me the 99 dollars I spent waste of my time and money and I just threw almost a hundred dollars away. Not a way to treat a first time customer I understand you couldn't take the mask back since it had been used but your shop could of refunded my funds. After all the mask was a horrible choice for me after wearing it two nights my nose became swollen and red and infected with pus coming out. The mask I had gotten that I had a reaction to was the Res med Quattro Mirage that I now have to throw away and its useless to me my advice to others is to not buy from this company on account of how they treat their customers very disappointed now I have to wait for my other mask I love to arrive in the mail and its already been a week without wearing any mask.

Have been getting product from Respshop over 4 years now and very happy with product, great prices (esp atound holidays) and their great customer service!!

If you signup on their email list .....they send specials around the holidays.

Recently I made a mistake in my order and they gave me a replacement for free.

Medical supplies are so expensive and they offer a great value and excellant customer service.

Much Appreciated Customer, David Croutworst

The item I purchased came timely and the shipping cost was very reasonable. I will shop here again

ATTN: Susan:

I just wanted to thank RESPSHOP for the excellent and guick resolution to my new purchase issue. My Phillips Dreamstation Go was an expensive purchase, as I did not go through Medicare.
Upon receipt of the CPAP machine I was not able to configure or adjust settings. After numerous hours of research, attempts, etc., I contacted RespShop support. After several failed attempts by Customer Service to assist me in resolving the issue I was placed in contact with Susan and a Technical Support staff member (name I forget). The touch screen was unresponsive and the power light kept flashing on/off. My conclusion is this was a manufacturer fault, not the provider s.
We determined that a new machine would be shipped (overnight) and I would return the inoperable unit (which was also new). Less than 24 hours later I received my replacement DreamStation Go Auto. Everything worked perfectly. I was able to re-register the machine with the DreamMapper on my phone, tweak some settings, check mask pressure, etc.
So . . . I am extremely pleased and give RespShop major kudos for terrific service and resolution. THANK YOU!
Anytime, I would be happy to provide recommendations, feedback and testimonials for the organization. I HIGHLY recommend RespShop dot Com!

Dear Best, Susan L CSSC.

But this purchase is for my husband and not for me.
Will the (Airsense 10 Auto) be OK for my husband, as it looks that it is dedicated for women.
Please respect our Order Properly as we ordered a ResMed AirSense 10 Elite CPAP with HumidAir
Thank you for your understanding.
You have no right to change my order products without consulting me, first, even if you return the difference of monies.

Isabelle

Great Customer Service!
I ordered 3 things, one turned out to be backordered. I got a phone call the next day asking how I wanted that handled, I opted to wait for the full shipment as restocking was hoped to be fairly fast. It wasn't. I emailed an enquiry after the 'worst case' period of time had passed, and got an immediate response offering several options. I opted for shipment of first 2 items (which I needed), and waiting for restock on 3rd item (which I just wanted rather than needed). My needed items arrived in 2 days. The 3rd took quite awhile longer, but at that point I knew the manufacturer was lagging, not RespShop. It eventually arrived just fine.
Here's the important things-
1. They perceived a problem, immediately contacted me with choices.
2. I emailed about delay, swift response, multiple options offered.
Customer service like this is rare it seems, and wow was it nice.
Their prices are good, selection is excellent, I highly recommend this business for Cpap needs.

By the time the mask arrived yesterday I had already ordered and received another one from another vendor. I paid Respshop for Fed Ex, however they took too long to mail the mask. By the time the mask arrived, it was too late. I am very upset and I disappointed with Respshop. I have asked them to reimburse my Fed Ex payment. I would also like to return the mask I need information about how to go about it. I have asked Respshop but they haven t responded. I wish I could rate Respshop less than one star.

leave a message in the middle of the day and they will call back within one business day???

Fantastic Service and communication thank you, I'll be shopping here again.

item as described and delivery was quicker than expected.

Poor customer service. Mask with 30 day guarantee a scam. Required to pay shipping back and only 85% refund because I opened it and never worn since it was clearly to big. Wouldn t even send a shipping label and didn t have a printed invoice included. Good luck to anyone who tries this company. Go to amazon!