RespShoppe Reviews

I ordered 2 replacement parts for my mask. When the package arrived, only one part was in it. I emailed RespShop and they shipped out the extra part the next day. An error in shipment, but a quick, friendly correction.

I ordered "Respironics FitLife Total Face CPAP Mask" I called RespShop for the product shipment and delivery in time. I found they polite and professional.

I am very pleased. the product were on time ... was in very good condition and in excellent price

I recently ordered one of the new Swift Nano Pillow and a CPAP Hose Lift for use with my CPAP machine. I can't tell you want a difference these two items have made in the ease and comfort in using my CPAP nightly. The Nano pillow is a real improvement, it is so much more comfortable and fits better with less pressure around my nose, and doesn't leak. In conjunction with the Hose Lift holding my CPAP hose free from tangling with me and my bed pillow the Nano stays in place all through the night. I am sleeping noticeably better with these two items, well worth the money.

My order has been delivered. I have now discovered I bought the wrong sized item and wanted advice. Do I just re order another one of the correct size?

It's been two weeks since shipped and still have not received order. Cannot trust USPS.

The products I have purchased are wonderful but the response from ordering to delivery is terrible. I ordered a product on July 20 and it is just now being shipped on August 10. Not sure when it will actually arrive.

I had the misfortune of purchasing two faulty CPAP machines from Respshop. I had to pay for postage on three seperate occasions to send the machines back to get them diagnosed. Because I live outside the USA, this ended up being US $160. This was a hugely frustrating experience and while they reimbursed my money, the last emails where extremely rude and unsympathetic to my situation. I would definitely not shop here again.

very good service, fast shipping, products were very good function.

I ordered the wrong mask. When I got it and opened it I call as soon as they were open, much to my surprise they handled MY problem quickly and professionally, I highly recommend Respshop to anyone who can use their products. They were great to work with, my order was shipped to me and back problem handled, and correct product shipped within 7 days. Washington to Florida and back!!! WOW! great people

terribly customer service. Too many lies, one after another. Call in for a question, said she had the best deal if i placed with her. Lie. Their website gave u 15%. Email complain, another lie, slow respond, same person telling absolutely lie that i already found out. Called in, HORRIBLE attitude. If u purchase from here, wish they got all correct, otherwise it's all waste of money.

Fantastic customer service! They are very fast and efficient!

I bought a coal part yesterday. When I tried to get the 10% discount it did not work. I chatted with a customer service guy who said don t worry about it , we ll fix it by giving me the discount afterward. That dodn t Seem like a good answer but I needed the part and didn t want the hassle of arguing for it to be applied immediately. So I went ahead and bought the part hoping against hope that the customer service person would honor their word. Since yesterday I have not seen the discounted reflected in my bill.

Can't say enough about the help i was given by George Manley with Respshop, very satisfied with this machine,,, I'll do all my purchases through this company from now on. Tim W

Easy peasy to deal with and order from..no five stars because its not completed yet.

I contacted Respshop looking for a reliable service center. Their personal reply was a sinple set of options. I sent them my BiPap machine for them to process.
They discovered it was still under warranty and arranged for a new machine. Saving me thousands! Really!
They are knowledgable, efficient and personal. My experience is great.
They are miles ahead of the terrible service i have had with Apria.
Great service!!

I am new to this whole CPAP thing and was trying to locate a cloth nose mask....had some various issues but Respshop was very helpful and helped me locate the item I needed and shipped it the same day! Now I just hope I can get used to this mask!