Quinn Harry

Review of RespShoppe

ATTN: Susan:

ATTN: Susan:

I just wanted to thank RESPSHOP for the excellent and guick resolution to my new purchase issue. My Phillips Dreamstation Go was an expensive purchase, as I did not go through Medicare.
Upon receipt of the CPAP machine I was not able to configure or adjust settings. After numerous hours of research, attempts, etc., I contacted RespShop support. After several failed attempts by Customer Service to assist me in resolving the issue I was placed in contact with Susan and a Technical Support staff member (name I forget). The touch screen was unresponsive and the power light kept flashing on/off. My conclusion is this was a manufacturer fault, not the provider s.
We determined that a new machine would be shipped (overnight) and I would return the inoperable unit (which was also new). Less than 24 hours later I received my replacement DreamStation Go Auto. Everything worked perfectly. I was able to re-register the machine with the DreamMapper on my phone, tweak some settings, check mask pressure, etc.
So . . . I am extremely pleased and give RespShop major kudos for terrific service and resolution. THANK YOU!
Anytime, I would be happy to provide recommendations, feedback and testimonials for the organization. I HIGHLY recommend RespShop dot Com!