Renaissance Melaka Hotel Review

The 2 star was largely attributed to the delayed check-in and unapologetic manner of the front desk staff. Being a Malaccan, I always have fond memory of Ramada. When my in-laws travel from KL to Melaka to visit, I convinced them to ditch double-tree hilton and give ramada a try, as it's dubbed a five-star hotel and managed by Wyndham.... Regrettably, one bad experience is all it costs. Check-in is 3pm and at 315pm we're told the 2 rooms are not ready yet. The front desk staff said it in a non-chalant manner and unapologetic manner. After an-hour long wait, the rooms are finally ready at 4pm. Again, there is no effort to console/comfort hotel guests. Only silver lining is the attempt of one staff who tried her best. Still, utterly disappointed with the overall handling and customer service of the front desk reception.

Location is not too far from city centre. Hotel amenities are excellent. Service was ok, extra towels took a few calls before delivering. Breakfast was fine, although variety is limited.

Surprisingly nice place. Big enough room. Nice view over Kampung Morten and the slowly winding river.

Standard is good.Room is clean.Food is not to our liking.

My room was facing part of the Melaka river. Great view! The room is clean & near. Walking distance Jonker Street, the hotel is also close to local foods.

A very established hotel with 5 star renovation. Buffet spread fantastic!

very nice hotel which is located in the town center. room is clean, quite and comfortable. the hotel location is convenient for day and night walking. I found it is so easy to have local food. nice soup noodle, tandori chicken, nasi lamak, royI, etc.

Good place to stay, food is ok, pool is clean, room is big..i have a pleasent stay

Very good service & very comfortable hotel!!! Facilities are good as well. Recommended!!!

Waiters at dinner are well-trained with good service manners.

My family booked 2 club rooms n we stayed here 2 nite on 25-27 jan 2013. About this hotel everything is very good, service, delicous foods n the importan things is my childrens were happy with big swimming pool..

Building is a little dated, but facilities are modern.

Nicely refurbished hotel. Staff are super friendly and efficient. Love the fact they localise some of the buffet spread

One of the recommended hotel in Malacca. Clean and well manage. The price during non peak season will be very low compare to the standard of the hotel.

Rooms are spacious and clean. Breakfast buffet spread is quite limited.

Bad services..It my first arrange my customer to stay there.not tell us either include breakfast or not.so shame while my guest already take food then the employee ask them to get away..isnt carzy even that can tell our guest to pay jow much for the breakfast fee.Will never and never suggest Ramada Plaza Melaka to stay there.Horrible Hotel

Superb. But the quality of food for breakfast need to be enhanced!

Looks exclusive.. there's a Chinese Muslim friendly restaurant there

Super. Comfortable room. The room and environment was so clean and neatly.Staff service also so sweet. Must want to go again.

Over price hotel, the service too poor due to lack of customer services skill staff.

No greeting from the hotel staff - starting from the enterance until the reception counter. Holding customer at the reception counter standing more than 30 minutes without any notification. Hotel lobby so noise with automated pianos sound that bothering customer peaceful.

Hotel location is far from Melaka land marks and difficult to get a Muslim restaurant within the hotel area.

Experiance this today although having a prior group booking. Clearly hotel don't have an experience handling group customer check-in process.

Personally, I'm not recommended to any organization conducting their event at this hotel.

Nice hotel room but they served raw chicken in the buffet

It was pleasure to stayed at Ramada"s. The room is nice and club lounge is beautiful. The concierge is really good. Humble n smile on their face make u happy. The only complaint i have is the food @ the club floor need to change every day. Not the same food

Good place to stay and have functions. Good restaurants and quality food.

Check in as late as 5pm but the room was still not ready. Room was comfy and classy. Overall bad service but room was okay.

Friendly staff, refurbished rooms, nice pool. But checkin can be much faster, and bathroom drainage is slow

Nicely renovated for an old hotel. Clean and cold aircon. Friendly and efficient service

Great service by all staff. Well kept environment, very clean. The room was very spacious and clean. Front counter staff Ms. Nancy, Zest Cafe Mr. Mahesh, they are very helpful, friendly and courteous. I am very happy and very satisfied with my stay. ( Stay from 16/4-19/4). Thank you once again for your great service.

Place was great. Room was great. Check in and out was slow.