This is a great hotel in the perfect location. Rooms were just all renovated and they look awesome! A quick Uber ride to lots of restaurants and amenities. Hotel has an awesome pool with tons of chairs and yummy drinks/food. Lobby bar has a great ambiance and great outdoor fireplaces to relax for an evening drink/snack. I don t golf but the course looks great!
Very clean. I got a nice room with very nice views.
This resort is beautiful. The staff are friendly and helpful and go above and beyond. The restaurant food is so tasty. The pool is beautiful. The rooms are lovely. I had the best time here ! So thank you.
This is a nice resort - with a nice big pool area. Staff was very friendly and helpful. Rooms were nice and comfy. The round architecture overlooking the central area from outside most of the rooms gives it a 'connected' feel (since we had other associates staying at most of the rooms, this was good). This may not be as fancy as the Desert Springs JW Marriott closeby but a nice resort overall. The pool area was nice. The conference center was big and attached - very easy to get to. Didnt get a chance to try the spa but heard good things about it from others. Room Tip: The King bed room has a bigger bathroom area than the two double bed room.
Nice, clean rooms, with great views of the pool and mountains. Good sized balconies. Some rooms are a very long walk from the lobby, and drinks were very pricey. The staff was attentive and helpful.
Love this hotel. Beautiful property, large pool, friendly staff and good food for room service.
Amazing beds but a noisy hotle bar that can be heard on the 6th floor
We had a bedbug in our room in August 2018 , not happy campers !
Rooms were comfortable and clean. Golf course was beautiful. Pools were great for families and couples.
They had heard we had a rough week and upgraded our room on their own which was an incredible gesture. We are a family of 5 and everybody loved it! It was fun for kids 6 to 9 years old and adults.
Room, staff, pool, hot tub, service everything was great. Can not wait to go back.
Beautiful resort and great pool. Staff is welcoming and friendly, and the room was clean and comfortable. will definitely visit again in the future.
All the staff at this resort are so nice and friendly! The check in clerk, the house keepers, the servers at the pool side and of course Don Cuco he is always so nice and attentive he helped us open the umbrellas by the pool and brought us towels without us even asking. Can't get any better than that! My family and I will definitely be coming back!
Awesome venue. Great Staff. Beautiful location, and incrediblepool with sand beach!
Went here for a conference. Nice conference rooms, good food.
Very clean room, and the in-room "complimentary" bottles of water actually *were* complimentary.
Nice view from rooms,lavish green golf course, spacious rooms with great services
Rude patrons. Management didn't seem to care enough.
Very nice hotel, great location, awesome activities, loved the s'mores and pool area. Service is great from the in hotel bar. We had some issue with pool service, but overall a great experience
This place is always super clean and beautifully decorated. The hotel staff are the nicest people you'll ever meet. We come here every year and I don't think we'll ever find a better venue for our event!
I enjoyed the place. I found it entertaining when I saw a cockroach in my friends hotel room. It was on the pillow and he was up in 6002 (the handicap room). I'd rate it higher, but it gets -1 because of the unidentifiable spider that was in ours (7036). Would stay here again :)
I work at this hotel and we di our best to attend you
It was a very beautiful resort hotel. No deep water to swim in but the Jacuzzi was awesome.
Best place to stay for the #IndianWells #tennis tournament
The hotel was great with very friendly and helpful staff. Excellent restaurants on the grounds and great atmosphere.
Great place to stay. The pool was large enough to fit the whole NFL, minus the Bills. The staff was very friendly and very accommodating. They would bring you necessities before you would even ask. Beds were comfortable and they had complimentary bikes you could take out for a spin. Will reccomend this place to friends and family.
Such a quiet, clean place.. my kids totally enjoyed their stay here
I was definitely pumpered at this green lush garden. While I get charge for my electric car I love visiting the cafeteria the gelato dulce de leche my favorite ! the gift shop has terrific sale rack at the end of the season ! And the outdoor ambiance ambiance by the pool is stunning
Great resort I stay there I really enjoyed it with my family friends
Very relaxing. We went for a company event and Loved it! Enjoyed the ambiance, the pool view was terrific. Service needs a bit of work, but the total experience was great! Will definitely come back.
Ballroom was amazing and beautiful. Servers were nice and respectful.
Terrific place. Great food and service. Work class climate
It was great, food was really good, overall experience good only issue was my toilet wasnt working
Expensive but well kept. The staff was attentive to my every request. The pool was well maintained and the grounds well manicured. The staff was very helpful getting my golf arranged and my clubs transported around. The weather was also great, but the hotel had less influence over that.
I attended a work event. The food was very good and the staff was friendly.
Love this resort, has everything. Restaurants are amazing and affordable.
This hotel is one of the best in the Valley, front desk customer service is fantastic especially a young gentlemen at the front desk named Richard Mallory, he makes my monthly trips here memorable!
Awesome hotel resort and great venue for lunch meetings in a group or individual
Impeccable service, excellent rooms, well thought-out accommodations and activities on the resort grounds. Things are kept up well, for example the Foosball and the ping pong tables were all in great condition, and the gym was impeccably clean and well-kept. We had an excellent experience and the staff is top-notch.
I went to see Anthony Tran sing and was not disappointed! The entertainment was excellent, as were the appetizers. The drinks were different but like I've found in most hotel bars, lacking in alcohol. The service was good at the beginning but seemed to disappear near the end. But, all in all, a very nice evening to share drinks and food with friends!
This is where we had our marriage retreat with the City of Angels International Christian Church! The staff is amazing, the amenities are amazing, and the attention to detail has left a great impression on us. I would highly recommend this resort to anyone interested in some quality R&R with wife and your family :-)
I was there for a conference which was great. During the break we enjoyed the food at the bar area. Lots of room for conferences and their rooms are nice as well
The rooms are nice with soft beds. Free hbo go as well as access to other streaming programs on the tv. Valet is $20, but there's plenty of space to self park. Great place to stay for a golfing getaway while the rest of the family plays in the pool.
Clean, perfect. Pool and beach (yes, the pool has a beach) so nice. Had a perfect stay.
Very nice hotel, was just there for one night though. Nice restaurant and bar. Beautiful pool area.
Great pool for kids, but greater place for couples. Unfortunately many food places were closed. But great accomodations.
This place is a disaster! Called 5xs today to get my room made up and they somehow don t seem to get it. Crazy! Terrible service.
It seems like they scrimp too much 1 small shampoo for 2 people, 12.95 for WiFi, the towels are like for school gyms rough, rough, rough. The rooms are nice, nice surroundings outside, why they don't have sliding doors I don't know when you are dragging a couple suitcases, the CAVA restaurant is pricey but the food is A1.
Rooms are big and restaurants are delicious. Great pool and hot tubs and also great workout classes
Definetly deserves MORE than just 5 stars!! BEAUTIFUL is everything... Look forward to coming back, net year, GOD WILL.
I love the place I recommend it because the rooms are very clean and the pool is very clean and very appropriate for both children and adults very comfortable for holidays
I love this resort. Stayed several times in a past. Great rooms. Outstanding service. Very nice pool area, mostly they don't have screaming running around uncontrollable kids. Great experience!
Upgraded to a generous executive suite. All of the staff exceptionally courteous. The pool is obviously the big highlight: the latest pool in the valley. Quick attentive service for food and drinks. Summer months are quite hot (110+F) but the cooling waterfall made for an easy way to control the temp and go back to floating. I d imagine it could be packed with families in the winter months, but for us it was perfect.
Modern resort with plenty of restaurants. The pool with waterfall is great. The staff is extremely friendly and always willing to help!
Rooms were ok for a Renaissance, I think the San Diego location is better in that regard. However the pools were great and the free bike rental is a nice touch. I'll probably stay here again.
We went for an event for the kids on rose lawn was face painting free and in oasis room was how to make slime ...kids love to make slime!! the event had started late with kids and parents waiting impatiently 45 mins outside parents getting rude and acting like children because the face painting event on rose lawn was overwhelmed due to a lot more kids than anticipated having only 2 painters and at least 50 kids...the young man running the slime event was also 1 of the face painters so he was trying to keep up with the demands of the kids wanting superhero and butterflies painted on their little faces and trying to end that event so he could get started in Oasis Room slime event....all in all kids had fun making their own glitter slime, (even with the parents acting childish) and attendant ( young man ) although overwhelmed hot and pretty busy was very pleasant and really knew his slime ...The Renaissance Hotel, being in Indian Wells, was not as equipped or staffed appropriately for this particular Memorial Day weekend ...this place was packed everyone at pool and garden area were seemingly enjoying themselves, ordering drinks and food The Restrooms next to Oasis Room which is steps from pool and garden area were NOT as clean or stocked with toilet paper as should have been ( my opinion)....My 7 year daughter and her good friend that came with her were able to play and also had a chance to run into a hawk and his keeper having pictures taken with them was a highlight
Excellent experience. Superb service. Friendly staff. Bit on the pricey side but worth it
By far the nicest resort I have stayed at. The service is unbelievable and the grounds are pristine. The backdrop of the mountains against the sky is amazing. Love this place!
Beautiful resort. High quality rooms and service. Cava restaurant has excellent food, but bet few vegetarian options. Amazing views
Besides the exterior of the property this is a lovely hotel for adults and kids.
Well outside of hearing our neighbors fighting and arguing about infidelity and kids running up and down the halls screaming and slamming doors , the walls and door being thin not to mention another couple trying to get into our room because the front desk wrote the wrong room on their key. All this on an overnight stay. The only thing acceptable was the shower and bed. Will not return for sure
Sorry to report the day we spent here was packed with kids under 12. I couldn't dip in the pool or jacuzzi because they were filled with kids with floatation devices. Food and drink service took forever, and the food was cold! I won't go back to this so-called ritzy place. Sorry, but it wasn't a good time at all.
Great facilities and staff. We had no problems at all while we were there.
The hotel is great, the pool, the food, and the views all amazing. However the hotel was very unclean; they re we re cockroaches on the outside of the pool, and in the pool, especially in the waterfall. Right when I checked in I saw in the shower many pieces of hair, stains on the towels, etc.
It was my first time going and the service here was amazing. Polite, respectful and patient. Also had a touch of the right humor. I would highly recommend coming here.
Came for a convention. Room was very comfortable. Organization of people was done very well. Pool area clean. The food selection of restaurants could have been better. Not much to choose from or not much variety. We took lyft many times to seek better food options.
