When we first got there our room was upgraded without being told about it and we were charged a bigger amount that what we were originally told. The manager was rude as ever when we went down stairs to complain about the first room. The second room we got had a bug on the ceiling and a second bug on the window shade. Not to even mention the fact that you have to pay around 16$ to use wifi. Definitely not worth the price you pay.
Awesome hotel. They recently remodeled and it looks super cool
Stayed for a few days for a work conference. The rooms were nice and on the larger side. The food that was catered by the hotel was really exceptional. All of the staff was very attentive and gave great service.
Only stayed in the lobby which was really well set. A lot of sitting a room and an elegant atmosphere. They also have a Starbucks in the lobby area
Beautiful hotel! Are at the Asada restaurant and it was delicious. Will definitely stay here again.
Large clean rooms with bright, well designed bathrooms. TVs and TV remotes are lower quality than expected.
Great, clean, 4 hotel ! Food and parking are little expensive.
Overpriced for the rooms and they add a $35 for parking. Will not be staying here again
Rooms are 5 star, staff is 5 star lobby and elevators need attention to be complete 5 star.
Clean rooms, free airport shuttle, great restaurant, good bar, friendly staff. Parking extra. Starbucks in lobby.
Worst hotel experience ever. For context I've stayed in places that were partially condemned and invaded by bees. To start off they hit you with a hidden fee of $35 for parking. Will get back to that later. You have to walk blocks from your parking location to the lobby. Then the front desk tried to put me in a two double bed room fully knowing that I reserved a king/sofa room. Wanted to make tea to calm down at night. Nope, room doesn't even have microwave. Was going to give my toddler a bath. Nope, no bathtub. Wanted to connect to wifi. Says there is a $12 fee for wifi if you don't sign up for their member service thing. So I signed up. Was still charged for the wifi. They have a machine on that long walk between the lobby and garage area to pay for the parking. Tried paying there 3 times. Didn't work. Went to the front desk to pay for the parking. Put the ticket in at the gate. Nothing, can't leave. They have a pay terminal at the gate so I try to pay there. Tried 3 times again. Didn't work. Had to push the call button so someone could lift the gate to let us leave. This is an embarrassment of a hotel. I enjoy visiting Chicago but will NEVER stay at this hotel again.
I started here for a few days while attending a work event. The meeting spaces and catered food we're wonderful. The hotel is nicely decorated in a modern style. The wait staff has been very helpful.
Good hotel. Parking is not free. They charge $15 or $20 parking fee.
Beautiful, sauna, pools, restaurants and fabulous staff. Right next to train and shuttles to the airport
Convenient shuttle that takes you from the airport and runs every 30min. Friendly staff, rooms were big, nice and clean.
Nice and very convenient. Reasonable rates and large rooms. Stay here each time i go to chicago
Stayed here several times. Enjoy this hotel. Clean a well maintained.
room was wonderful and well suited for either relaxation or work. amenities were very nice esp 16th floor cafe. would definitely use for meetings in future
Mediocre service. Decor unappealing. Room was beat up. Restaurant was terrible.
Pretends to be nice, but it's not. Dump
Very nice upscale hotel. Big rooms. Well appointed.
The rooms are well kept and the rates are just right. Everybody I interacted with was very friendly. Highly recommended!
Very nice looking rooms and comfortable. Staff are also very and helpful.
Very stylish. Goid environment, close to CTA Train as well as airport. They have free shuttle bus too.
Parking in this hotel is not cheap. Over 30 dollars a night. Overall very good in this class.
Spacious clean well appointed rooms. Really convenient to the L. We had a slight blip in our room with the AC suddenly malfunctioning, but the staff made up for it.
Fantastic hotel, suites are large and very nice. Price was awesome for this close to O'Hare.
The hotel and amenity was excellent but very poor housekeeping
Had better stays here. Room service food this time was poor and the heat vent rattled in the middle of the night until I banged it with my fist. Also I had an item delivered to my room but no one in the hotel knew where it was, note: it was delivered by another guess staying there.
Great hotel, over an hour from downtown Chicago if that's an interest.
Bring your wallet because the only thing that comes with the room is the complimentary bar of soap. Prepare to play a lot for parking and wifi and enjoy the $4 water in your room. Also, my "luxury" room was not very clean. This is the last time I stay at a Renaissance.
This is a gem of Chicago. Very clean, very friendly staff. This is absolutely a place you need to stay.
Room was clean and shower was great. No problems had a great stay.
Swanky! It's a great place to get schwifty and squanch!
The best hotel I have ever stayed in. It is always clean and quiet. The pool, sauna, hot tub are spotless. Thank you management for such a great place to stay,
Nice rooms and common areas, conveniently located near the airport and shopping/entertainment in Rosemont. Huge shower in my suite!
Great price for a spacious room... minus one star for charging for not having free wifi
Very clean, super confortable bed near all I needed. Very helpful staff and delicious room service!
Great place to hold meetings. Ultra friendly staff.
Great location with great customer service. Have stayed here over 30 times. They go out of the way to make you feel comfortable. This is an exceptional hotel and staff. A cut above the best.
Closer to O'Hare, good for transit. No HD TV, empty mini bar, consierge lounge is not staffed. Too few breakfast options.
Room, service personnel were great. Big downside was bar service by E. Malone, he short changed me and didn't provide a receipt; enter at your own risk.
The parking is an absolute ripoff (segmentation 101, meet online reviews), the property dated.
Prepare for a long wait for the shuttle to the hotel due to traffic. Clean comfortable hotel as expected.
Total rip off. The price seems appealing but you don t even get what you pay for in the sense that nothing is quality enough to justify it. Bedding and bed was fine, average compared to other Chicago hotels. Curtains kept hardly any light out so sleeping in at 730am was impossible as the light was glaring.
Let s discuss the parking. You pay $35 for parking at the hotel you re staying at, a totally antiquated idea, insulting for the quality of the stay, and they insult you further saying it s for convenience. Is that a joke?
Speaking of jokes, let s talk about breakfast. $21 for the buffet. What s on the buffet? Dried up bacon, tough sausage, and shriveled potatoes. It looks like a Holiday Inn complimentary breakfast but you pay for a full dinner service to serve yourself dried up food. There are omelets to order and the option of having pancakes or waffles. The waffle maker is the same hotel waffle maker seen at motels except, again, you pay $21 for someone else to make you the waffle. The omelet station is just like every other omelet and egg station ever in existence but for $21 I thought maybe it would have steak, chorizo, or literally anything exciting. I was wrong. The meat ingredients are the same that are on the buffet, dried, diced up, tossed into an omelet. Paid $4 for half an avocado which was the only good part of the breakfast. Coffee was horrible too. Went to Starbucks immediately after.
The quality of the hotel is good but totally offset by price gouging that is insulting at a minimum. Given the other hotel options I would never stay or recommend this property.
Almost forgot, your room comes with a small bottle of water for the bargain price of $4 for the bottle! Enjoy!
Awesome place for the price. I really wanted to try the fancy bar in the front area but didn't get a chance. Will stay here for the marathon every year.
Great stay! Thanks for the shuttle service to the airport.
Beautiful Hotel Suites and Rooms quiet, Cozy and relaxing place to stay for a couple or Family. I highly recommend this place to Families and Friends.
Spacious rooms, bar was great, front desk was professional
Hotel is nice. Rooms seems like they had a cheap remodel put over the old doors and walls. When I booked this hotel, there was no mention of parking fees. Travelers beware - IT'S $30 A NIGHT FOR PARKING! That should be something mentioned at least when booking the room. I would have never booked this room had I known this in advance. Also one assumes when booking a higher star hotel that the swimming pool and facilities will be a bit larger. The pool is smaller than a super 8. The suites are nice, I just hate how hotels try to gouge every dime out of folks who stay at these places.
Rooms are clean and look nice. The pool with a sauna is an awesome addition. Will definitely stay here again.
Room was nice. Service was miserable. Bar overcharged.
Nice place but not worth it,they never returned my deposit,charge $30 for parking that i was not informed in the packkage i do not recomend this hotel,garbage
All stays had previously been fine however during my last stay, I found a bed bug in my room (#1401). I smashed it, took a photo of it (photo posted), and reported it to management.
I've stayed in this hotel many times over the last few years for conferences, training, and meetings. Each time, it is a treat.
The staff is friendly, their catering is good, they're convenient to shopping and dining nearby, and they're basically adjacent to the subway if you'd like to take the train downtown.
Very nice hotel, and highly recommended.
Clean, nicely decorated rooms. Great room service, the calamari is delicious!
Aweful experience. Gave us a room with a broken toilet and a handicapped shower.
Room is clean, nothing fancy. Crazy garage parking charge, it's like 20$ for 2hrs, 30$ max all day. If you don't mind the garage parking cost go fot it.
