There are no words to describe how much Regional Hospice now means to our family. I wish I could give 10 or 20 stars. We were thrust into unfamiliar and scary territory when my mother suffered a very unexpected and swift decline. We had to do our hospice research very quickly and didn t really know what to expect from Regional. We were floored. The facility - and my mom s room - itself is incredible down to every last detail. We experienced an enormous sense of relief when we saw what diligent and affectionate care she received even though she was unresponsive. And we were so amazed to experience - and grateful for - the warm support and attention given to us by they Regional staff - the social worker Amy, the chaplain Marlon, the nurses and manager and housekeepers as well. They made an incredibly difficult time as gentle as it could be and were by my mom s side to help her through to a very peaceful passing. We very strongly recommend Regional Hospice. What a very special place and very special people.
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Words can t describe what this hospice means to me and my family. If hospice is in your thoughts and possible future plans as a caregiver consider a place that allows you to feel you ve done everything possible for your loved one. Angels on earth...yes! The food is also out of this world. The garden brings comfort and a nice place to just sit and look at the flowers. Each room has a small porch so you can open the doors and feel the breeze. Large wheelchair accessible bathrooms and showers. Plenty of parking and tight security . I am the mother of a young adult son who spent his final weeks at this hospice. We will forever be thankful we lived so close to such a beautiful facility.
This Hospice does not live up to the Hospice values but it does value MONEY, getting as much of yours as possible and creating an advertising, community and visual image for those visiting the facility. Unfortunately the basic premises of Hospice care are sorely missing. From the reviews (as stated by another consumer with a horrible experience here) some people have wonderful things to say. I have to wonder why some consumers were treated so much differently than we were. We were told we were kind, loving people who did the very best for our family member but the administrators and social workers here treated us like all we meant to them was dollar signs. We were severely taken advantage of, had questions and calls not answered and have spoken to people who have had similar experiences but they had to leave it all in the past so as not re-visit the anger involved in dealing with this place. They refuse to write reviews or even think of their times with this place so I represent them as well.
Hospice isn't about decorating to the hilt and more living rooms than there are people in the place, security cameras everywhere you turn including two on each porch so not even one moment of peace goes unnoticed by a camera. Nor is it about administrators speaking rudely and loudly to grieving family members or thrusting their personality problems and angry moods onto you. It is supposed to be about caring emotionally and spiritually for the entire family, meeting end of life needs for the patient and seeing that their days are filled with what matters to them. Was our patient ever asked that question? NO. Did we have suggestions for how quality of life could be enhanced and what was needed? Most definitely and it was never done.
What was done was questions asked about whether the food was for us or being ordered for the patient. At $550 per day, we can afford our own snacks --thanks for the insults, innuendos and demeaning comments on top of our untold grief each day we were there. The $550 per day was not what we were quoted at first. The fee was a lower fee until the patient was admitted. Then, somehow, the cost increased for a patient who was no trouble whatsoever and required only minimal care. The first red flag we should have noticed with many more to come. Care was so minimal that the room went uncleaned for days at a time and meal trays were left strewn about the room.
We were admonished for so many things that it was as if the place is run by administrators who thrive on power plays with vulnerable, grieving people. There are so many examples I could list but it only makes my grief and anger at trusting a Hospice (of all places) worse to even think of this place. It is a BUSINESS FIRST and foremost and the surface niceties you see are mostly donated. The place is pretty much run by volunteers doing the work paid employees would do. They were the good part of the place as they were often kind, considerate people with manners and pleasant things to say to very upset people. They were the "human aspect" not the staff with the exception of a few nurses and two aides.
My heartfelt advice to anyone considering this place is ---don't even think of it. Do not consider their at home services either. What you see, the image they portray is very far from reality. Surfaces, when broken, reveal what is underneath. I experienced what is underneath the surface here and urge you to learn from the utter infuriating, soul breaking dissatisfaction and manipulation my family went through. There is better help and people who will not pay you lip service. Please choose those options for your sake and the sake of the ill person you love and want the best for. Take the time to do your research and bear in mind your doctor is being influenced to refer you to Regional. Please consider all options including hospital Hospices where you will not be taken advantage of and robbed financially.
Quite frankly, I have never seen a hospice facility like Regional. The nurses and aids are the kindest, most compassionate people I have ever come in contact with. My sister has been here for several months now. My sister is well taken care of. They make sure she is fed, she is cleaned, her clothes are washed, dried and folded, they will comfort her when fears overcome her and we are not with her. The kitchen staff will make anything that she asks for. They are more than accommodating. The volunteers are truly angels on earth. They are so helpful and kind and compassionate. They will feed my sister if she can t feed herself and we, her family, are not here. They will sit and talk with her. They will just sit with her if she feels lonely when we are not here. Regional Hospice has been a godsend to my sister, but more so to us, her family. Knowing she is safe and well cared for gives us all a sense of peace.
When it became clear to us that my sister could not take care of herself and that it was dangerous for her to be home alone, we took action. We went to five different end of life facilities throughout New York & New Jersey. We decided on one and out of nowhere someone mentioned Regional Hospice. While it takes us about an hour to get here (some of us three), we knew this was the place for her. Without hesitation, I highly recommend Regional Hospice and Palliative Care Center.
The Regional Hospice team supported my husband and me with comprehensive extraordinary care during the most difficult period of our lives. They did everything possible to take care of my husband and keep him comfortable. Their excellent care of my husband gave me the ability to focus on just being by his side as he died. This was an incredible gift to both of us. Prior to Regional Hospice, we were both overwhelmed and stressed. Once the hospice team started helping us we had the time and space to truly be together. Moving to the residence truly transformed our situation. The angels of Regional Hospice were a blessing to us both. I cannot thank them enough.
The staff here are true angels. My grandmother spent the last week and a half of her life here, and we couldn't have asked for better care given the terrible circumstances. She was turned every 4 hours to prevent bed sores, and nurses were constantly on top of her pain management regimen to ensure that she is as comfortable as possible. Regional treats far more than physical ailments, too. The atmosphere is very uplifting, making you feel like you're in a hotel rather than a hospice facility. Every room is beautifully furnished with a large flat screen TV and beautiful furniture. It really made her feel comfortable in her last days. Volunteers even came and sang songs to her at her bedside, which was able to take her mind off things and made her quite happy. Social workers were always available to talk to families, and made the process of losing her much, much easier. If you need hospice care for a loved one in their last days, you CANNOT do better than this. Absolutely perfect facility in every way.
My mother passed away on 2/5/19, almost 1 year ago at Danbury Regional Hospice. It has taken me this long to finally express my feelings for this place. There were only 2 positive things that we experienced and they were a couple of the aides that worked there and 1 volunteer. My mother was there a total of 3 days. She had several different nurses "taking care" of her while she was there. One of them was very cold and impatient. My mother had fluid build up from a pleural effusion and had 2 tubes in her back constantly needing to be drained or she would start choking. This particular nurse knew my mother needed to have them drained and asked me if I knew how to do it. Me, her grieving, unskilled and scared daughter. I asked to have another nurse care for my mother at that point. The night before she died she asked us for soup. We were told the kitchen was closed and there were snacks only. My uncle and I had to run out to the closest diner to get it for her. All we heard about all day long was how wonderful the filet mignon was. I only wanted my mom to be able to have a sip of soup. The last day she was there we were told she was not nearly at the point where she was actively dying and would be able to push a button at night if she needed a nurse. She died that night while I was there. I have no idea what the heck happened. I could keep going but it would run on a long time. I am just comforted now to know she is out of pain. Maybe this is what hospice is supposed to be but I just cannot believe that.
It's been my honor to help create a series of videos for Regional Hospice. Over the last couple of years I not only got to understand how special the hospice is, but I learned how wonderful, dedicated and talented the people are who run the place. Both volunteers and staff help create and maintain a truly magical place. Yes, it is about end of life, but it is also about making the last days, weeks and months as meaningful and full as possible. "Making the Best of Every Day," is exactly what they do.
I've had the unfortunate experience of visiting several Hospice facilities from the east to the midwest. Regional Hospice stands alone as a unique and amazing home - hardly a "facility".... The staff, the design and the setting, all seem to offer as much reassurance as can be possible under such difficult circumstances... What a wonderful effort on the part os everyone there !
I had been a fan of Regional Hospice until today. I received a fund raising notice on the 2nd anniversary of my wife's death at their facility. Very Poor!
Horrible memories of being disrespected by the patient unit manager named Nora and ignored in terms of our patient's and our own needs as family members. Very aggressive personality types and insufficiently trained staff who did not recognize signs or perform the crushing of a pill properly. Our nurse could not take a temperature and an aide nearly caused our patient to be flipped out of bed. This place is supposed to offer comfort? It caused so much damage.
Our family's experience with Regional Hospice was a nightmare. The nurses and social worker who came to our home were arrogant mixed with rude, dismissive and demeaning. Hard to believe this was Hospice care or that suffering care givers could be treated as we were. It was one of the worse experiences I have had in my life to be treated so disrespectfully and I often had to leave the room while our nurse was chastising us due to her personality problem. This is the truth and any prospective customers should be aware of our experience and how demoralizing it was to family members. Of course other people have had wonderful care here but it is not the case for everyone.
I will not recommend the Regional Hospice Center in Danbury to anyone because the priority was clearly MONEY first, games were played, calls not returned and the quality of life requests we made were simple but never done for our loved one. We deeply regret any association with this Hospice and it is unlike any of the descriptions friends in other states gave us regarding their experiences with Hospice care. No one with more than a day or two to live should be here. They will milk you dry at $550 per day for basic custodial care and nothing else. It is not an accredited Hospice which is important to know. A very big MISTAKE to ever call them and one that we regret all this time later. We deserved better and so did the patient. We trusted Hospice to make good decisions in terms of quality of life care and were ignored.
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