Redoakroller Review

Twice I have placed an order and doesn't receive it for three weeks until I chase it up. Very poor communication no updates to your order very poor service even when you call. I wish there was another shop to buy uniforms. Now I'm still waiting for information on the Oder I placed mid January.
The only email I got was confirmation of the Oder what kind of service is this.

I've ordered school uniform for mu daughter at 02/09/2017 and I haven't received it yet. Just once I received email from company (after my complaint) that they are running out of stock. And they promised me that the partial delivery should be at the next day. Nothing. I've got nothing. And since then company didn't reply for my emails. I'm very disappointed.

Firstly I ordered uniform for my daughter for St.AnneLine Nursery,
Basildon.
I ordered uniform on 13/07/18 from Red-oak roller(Basildon) and they
stated that they will contact me when it arrive and will arrive with a
week, I gave my contact details. I didn t receive any calls for 2
weeks. After 2 weeks I rang them and informed the bills details. They
can t find any details and asked for my contact details. I given my
number 2nd time. I didn t get any calls on that day. So, I came to
know that no use at all for waiting your call. I went there, and they
can t find my bill. After searching everywhere, they found my uniform
and bill.
3 of my uniforms were small and I gave back to them on 31/07/18 for
exchange. Again, they told they will rang when it arrives and I gave
my number 3rd time. I waited for another 2 weeks. I rang them on
14/08/18. They don t have any idea about. Again, they asked for my
contact number. I have given 4th time to contact me.
On 14/08/18 I raised a complaint through their site and copied to their email.. Until today I didnt get respond or any action.
On 20/08/18 again I went there for pending unform.. They dont know what to say still they took my contact details 5 time..
I know its useless but still I have to gave them beacause I paid full amount for that uniform..
School staff told Redoaks only providing uniform for Basildon schools.
We parents don t have any other option

Poor service. items are never in stock and you are never notified of this either on website or after ordering. Twice i have ordered from here as it is my son's shcool uniform supplier and twice late delivery or no delivery. No communication or updates if there is a delay or stock shortage.

I returned a hoodie as a couple of the letters were peeling off within a short period of receipt, and before it was washed. The hoodie arrived back after a few days. They appear to have just re-ironed the letters back, which is something I could have done and saved the postage (which they did not refund, by the way). I had sent it in a large padded envelope and covered the staples with cellotape to prevent injury to the postman. They returned in the same envelope (which was placed inside a polythene delivery bag of their own) with the staples 'pulled' so that the prongs stuck out with the risk that I either caught my hand, or the hoodie, when removing it. No 'complements slip' or apology. It gave the impression I was a b***** nuisance for returning it. I think I will be avoiding the company in the future.

Super service. They did forget to send me a pair of shorts, I rang them and the shorts were in the post and on my doorstep the very next day with an apology note. A brilliant service from a very busy shop.