Derek Pellowe

Review of Redoakroller

I returned a hoodie as a couple of the letters wer...

I returned a hoodie as a couple of the letters were peeling off within a short period of receipt, and before it was washed. The hoodie arrived back after a few days. They appear to have just re-ironed the letters back, which is something I could have done and saved the postage (which they did not refund, by the way). I had sent it in a large padded envelope and covered the staples with cellotape to prevent injury to the postman. They returned in the same envelope (which was placed inside a polythene delivery bag of their own) with the staples 'pulled' so that the prongs stuck out with the risk that I either caught my hand, or the hoodie, when removing it. No 'complements slip' or apology. It gave the impression I was a b***** nuisance for returning it. I think I will be avoiding the company in the future.