Real Sociedade Portuguesa de Beneficência Review

Very good ICU, first-rate care, nurses and doctors are to be congratulated

Poorly worse than SUS; Does anyone else have any questions?

Lousy service, I have been waiting for more than 1 hour for the doctor in the emergency room and there are none there. I informed the nurse at the reception and he said that the doctor is there, I'm looking in the room but I think he must be playing hide and seek, because there is no one in the room.

My girlfriend had severe abdominal pain, the doctor didn't even look at her face and said it was Candidiase, but Candidiase doesn't hurt !!! And you still haven't asked for exams, bad service, lack of competent doctors !!

Receptionist who worked on 08/24/2018 in the extremely rude afternoon.

Terrible! My father, 89, a Unimed associate, has been neglected since joining the hospital because doctors only want to see who has the hospital's own health plan. He has been hospitalized for almost two months and is now in a vegetative state with one mistake after another. Finally, they left him fast from Sunday at 8pm for a surgical procedure, and the doctor who would perform it simply left on the second without giving the least satisfaction. An elderly, debilitated, went without food until Monday at 9pm. If you do not want to lose your loved ones, get out of this pigsty!

If you have a plan, your service improves a little more ... if you want to be taken care of, you can stay there all day. The structure is good and has good doctors. But without scheduled time complicates well. The parking lot sells fast and leave the car on the street ... always has a "flanelinha" ... and it is good to leave the ticket visible in front of the car not to get a fine.

I've been trying to reach the emergency room for 25 minutes and no one answers.
An absurdity.

I already went to the doctor there and was well attended

Yesterday 25.02.2019 around 17:30 when being allowed to enter the emergency part to get my father high, with Alzheimer's due to heavy rain, had the security that looked like a lamppost, a locked car taking up space in the part of emergency, without anyone, and making my access difficult, because it was authorized? and worse when I complained came more employees and laughed in my face, I have photos taken on the cell phone The medical attention was very good.

I was 2 days trying to call 37394019 to schedule an appointment, and it was only busy, I called 3739-4000 and warned that it was time to fax, I was 2 hours trying to call the next day, and only busy, then when I got , someone answered and said, sorry they all left for lunch, and then tried to call the ombudsman, 37394106 to complain, and can not register the number that the box was full. Seriously, the service is terrible anyway, and complaint is no use, no one will hear you. I do not recommend it to anyone.

Great service in terms of surgery, doctors and great nurses !!!

The 2 stars I can give is for the nursing that unfolds to attend us promptly with care and attention is also for the kitchen staff who made me feel better despite the pain post surgery, to them I leave my thanks and eternal gratitude. The good work ended there, since the day of the interview with the anesthetist very unprepared receptionists, all the patients scheduled at the same time, where it is crowding people, receptionist of the hospitalization a blonde who made sure not to remember the name rude, spoke loudly about internal problems with other collaborators, even with my document in the hand filled my wrong name only realized when I had finished, people who helped me in the room post surgery very attentive but visibly exhausted due to lack of staff, room service even going bad my doctor authorized medication refused to medicate, the professional still commented that the person next door who had undergone the same surgery was great (no one is equal to anyone). Finally the day I was discharged the head nurse refused to assist in the bath and make dressings because the form the doctor prescribed was not the usual. Room, hospitalization and surgery all private and not a bath I had. Unfortunately, I can not recommend it. See. Critical as constructive, at least read and try to improve the points pointed out.

My husband is there I hope he is being well attended?

It's gonna take a while. And if you don't have an obvious complaint don't trust it. My girlfriend's demand was intense chest pain after physical activity and spitting blood the next day. The doctor recommended taking anti-inflammatory, said "it may be nothing", and if it is? No referral, examination or investigation? What if she has something serious?

I went for the first time. I went through the screening, waited 1 hour and a half (preferential for being a pregnant woman) to arrive in the treatment room and the doctor tell me that does not attend pregnant woman. When I asked about this, I was informed that the receptionists / host are not allowed to pass on this information. In short: I am pregnant, my illness has not been evaluated, I lost 1 hour and a half and still had to pay for parking. I was referred to the maternity ward.

I arrived promptly at 8:30 pm with 39.5 fever, changed pressure, more than 3 hours for a medical care, poor service quality, doctors all new without guidance on the hospital system, lack of training, lack of staff, private hospital with this precariousness of care, in the service is faster than the private hospital. We pay an agreement to have the minimum of decent service. I do not recommend, I will not be back. Totally unsatisfied.

Thick receptionists, uncomfortable chairs and a lot of delay to attend.

The covenant is very bad. I wanted to economize, I ended up not being able to use any resources of the agreement.

Poor service, few offices serving and very large interval between calls. Lack of respect! Nurse clearly unprepared!

Poor service, more than two hours to be attended first aid. I had to cancel the appointment and look for another call

There is a person at the reception who takes care of people like cattle. Did anyone else have this impression? I think unprepared. It is necessary to treat patients with patience

Intensive and very efficient ICU nursing. Resident doctors with different information! Terrible ... made us very insecure ..
Information without having read the medical record !!! Horrible .. Terrifying ...

Poor service
Unique experience, never coming again.

Great place to be attended, it is a pity that has no pediatrics ....

Kkk The staff is complaining about a full belly .. 1.5 hours .. 3 hours .. 2 hours ..
I've been here almost 6 years ago to squeeze a simple spine that has become abscess .. Thing that a nurse could do, is the only general practitioner who wants to do, but not count ..
I will never use this PS again.

I have the plan for 10 YEARS. I was always well attended, I have nothing to complain about

Improve quality in telephone service. The attendant was unable to tell me the address of the emergency department. He said it was at Andrade neves 402. I called again to confirm that I was gone once and I knew it More

Worse worse than the hospital Mario Gati attended by his

worst hospital in campinas without a doubt. for both staff and patients.

I had surgery at the hospital, I was very well attended in general ... Congratulations, hospital ...

Great service. Congratulations to the doctors, nurses and all employees, all clean and organized. Congratulations also to the ICU staff, excellent service.

I've always been well attended. I needed the first time 33 years ago.

Orthopedic care is restricted has day that works and is a beauty

Answer X-rag bad, people spend more than two hours in a room without a password, not knowing who is in front ...
The result is only delivered after five days.
For a service rendered paid by medical assistance, it is well below expectations.

The hospital may be good, but the patient information policy is a relax. A friend was attended to in the emergency, I live 75km away, already at dawn and they refused to give any information about him.

My mother and I have had the Beneficence plan for some years, during this period the service was reasonable. However, when it is necessary to perform laboratory tests, the question is very bad !! !!.
The Labclinicas laboratory is terrible, extremely slow service, always crowded ...
Why not make other places available ???
We paid dearly for poor service.
It also doesn t help to suck at the ombudsman or Sac, because they don t answer .... total neglect.
In the case of blood tests, the patient is at risk of having his exams altered due to the time he waits. That is the question ... .How to trust the results ?.
You have a requested fasting time and need to have a waiting time of more than 1 hour ....
What is your position now ????

Lousy service, if I can call it what my boyfriend had.
He was transferred at dawn on 09/08, for hospitalization for observation, after having presented a seizure, which was authorized by a Dr. Felipe, who said he had a vacancy ... When he arrived at the hospital he stayed 13hrs (that's right all this time) on a stretcher in the infirmary.
Arriving in the room after all this time, there was no doctor who wanted to during the whole day, the next day the only doctor who stayed was 5 minutes to be discharged and on top of that he gave a certificate with the wrong date. In other words, it was useless to be worn out in the hospital, there was no assistance, a total neglect with the patient. Lousy doctors who do not even come to see the patient, this Dr. Felipe was in the infirmary and did not come to see him at any time.
I don't recommend this hospital to anyone !!

I always liked this hospital, my mother worked there for many years, and I liked it a lot. I was already hospitalized and was very well attended. It has excellent doctors and very good care.

Three hours to go to the doctor, take medication and get an x-ray (the x-ray was paralyzed for an hour without seeing anyone) Imagine if it was free

Worst emergency care of my life.
Never step into this trash again.
More than 3 hours waiting.
They put 1 single doctor on PS per covenant. There is an overworked doctor and the good ones just watching the suffering of the people

A star for the reception and sorting girls. Doctor barely looks in the patient's face, small rooms with more than 20 sick people waiting and the delay is great. I hope I do not have to come back. And look, Unimed More

Terrible, the beneficence has surpassed this time, we pay for a terrible service, is already reaching the level of SUS !!!

Poorly, wait 1 hour for screening, 72 year old lady .... Imagine that doctor will attend .... soh by God. Where is emergency and emergency screening? Worst Soon Socorro!

pessimo care, waiting times greater than the SUS ... today I am going to cancel my plan. I paid a year and couldn't use it for anything.

I just have to thank you, I've had surgery and other procedures. It has always been well attended.

Horrible. Total sloppiness. The patient is discharged unable to stand and feed. When he got there walking to treat an infection
Lack of programming of exams that would require an ICU post examination and have no vacancy in the ICU
You have a set day to take. If you need another day, you do not have
Disappointment
Would not recommend to anyone

I am indignant with this health plan, as I pay dearly and very dearly, they concentrate the exams and consultations at the clinic matuda and what happens the specialist doctors attend the clinic a few times (once a week) I went to the urologist in January and asked me for some tests I did and to return to him only in May, almost like SUS.

Terrible place, unprepared professionals, do not know how to pass on the correct information, take hours to be attended to, a lot of neglect in one place, my experience was horrible.

They do not comply with the agreement, and charge the patient the value of the instrument ... do not solve things, lack of respect for the patient .... do not adhere to this plan ....

Bad service, we pay for a different service from the public network, and it is worse. Today 06/12 only has a doctor in orthopedics there are people who are waiting for care more than (3 hours) absurd the conduct of this hospital.
I would not recommend it to anyone.

Bad service, lack of organization, mediums with total lack of responsibility, and it is still absurd the doctor did not want to remove the catheter that they placed

Whenever I needed it, I was well attended and my problem was solved. I think they should renovate some wings and change certain equipment, otherwise it is relatively good.

Great service, I've been doing a treatment with kidney stones !! Thank you for the treatment!!

The two times I was forced by Unimed Help to take my husband to this hospital, we had bad experiences. The SAC phone does not work and the employee responsible for the service is difficult to find. It took me almost 2 hours to register a complaint, while the access control employees tried to prevent me from talking to the SAC employee. The company that provides it receives complaints to improve the service. A company that does not do what it should, avoids.

It was really bad. More than 1 hour to be attended by UNIMED. Looks like he was out walking there.

The neurologist I'm talking to said he has no answer on when to have my surgery because the hospital does not respond

I only give one star because it is not possible to give any, the worst medical care I have ever had in my life, I am pregnant, I went to the emergency department with lung problems, I waited two hours to be seen and when I arrive at the office the doctor said no you could see me because I'm pregnant and said that my case was to go to the maternity hospital, and that anything I felt during pregnancy I would have to go to the maternity hospital and not with the clinician, I found it strange because my problem was lung and what I would do in the maternity hospital with obstructions, since my problem had nothing to do with obstetrics but with the lungs, even so I went to the maternity hospital, because I needed help and the doctor at the charity hospital did not want to see me, The gynecologist said that he couldn't do anything for me, because everything was fine with the baby, and my problem was pulmonary, so I had to go to the general practitioner, because I had just gone to the clinic. the general and the emergency room doctor at the charity hospital gave me a letter to go to the maternity hospital, and it was to solve my problem, the result I returned home without any care, and wasted my whole day for nothing, nothing they did it for me, I am disgusted, the service at this hospital is much worse than that of sus, because it is not the first time that I go to this hospital and go through situations like this, paying for this type of treatment, total neglect, total absurdity !!

The assistance in the emergency room, the doctor's assistance leaves something to be desired.

More than two hours waiting to be attended, do not take any exam to ensure the diagnosis just pass medicine. I do not recommend.

At reception difficult to have someone in a good mood, at screening tec students. in nursing in despair, unsupervised, to evaluate the patient, in the office the doctor does not even look in his right face, two minutes in the room and bye. This hospital was better !!