We leased a home thru this group. Our advice is only this. Run the other way as fast as possible. The representative withheld information on known issues and needed repairs to the house and cost us a tremendous amount of money and time. Do yourself a favor and find a better realtor.
Emma is a delight to work with. I recently recommended her to one of my clients. She listed their home timely with beautiful photos and video. The clients were extremely happy especially when they received multiple offers at the listing price. Emma is very professional, honest and knows her markets! I will continue to recommend her to my clients and connections.
A well ran company with great agents that truly looks out for the best for their clients in buying or selling. They are well diverse in the community and knows the market inside and out!!
If I could give zero stars, I would. If you use this office, DO NOT USE SHAWN GAO!! She is extremely unprofessional and lacks people skills. She is very rude, smug, and overall unpleasant to deal with. I am Active Duty and rented a home for three years. I was only renting because I knew I would be in the area temporarily. After being in a hotel for a month, we found a home that was under Shawn Gao and moved in. The home was filthy. It was covered in dust and everything that was used to repair the home was left out in plain sight (paint, bricks, etc) We had two kids at the time and were eager to get settled. We overlooked this, cleaned the property, and moved in. BIG mistake!! That was a sign of the turmoil to come. After moving in, we discovered the fireplace had excessive mold. My family and I was suddenly sick. We contacted Shawn and she sent contractors over a week later. As time went on, the property begin slowly falling apart. The property was abandoned prior to us moving in and the owner did topical repairs so the home would look presentable for renters. The entire 3 year period, we payed our rent on time totaling over $76,000. My husband and took care of the property as if it was our own. We made several upgrades to the property, including landscaping. When Shawn Gao would come out to the property, she would always compliment us on how we maintained the property and on how well I decorated the property. Fast forward to our move out inspection, Shawn came with one of the owners. She was a completely different person and was obviously trying to find a way to beat us out of our security deposit by any means. She was being very aggressive and condescending while looking at the property. We only had nail holes, small nail holes, which we used to hand pictures. Shawn insisted that we had damaged the property by hanging pictures on the wall. She accused us of removing door stoppers from the property as well. When we pointed out the were never there, the owner agreed, she said it was out responsibility to install them and that they were only $2. When I pointed out all the updates I had made to the home, she smugly and agressively said, I didn t have to rent the home. What a slap in the face after faithfully investing over $76k into the property. Do yourself a favor and get another Realtor. Do not use this Slumlord .
If I could give 0 star I will. So bad customer service experience. No efficiency, no respect, the Agent here doesn't seem to understand how to communicate. Save your time!
The worst property management company ever. .My tenant moved out in March.I didn't know until May, when my neighbors complained that the pool was stinky .My real estate manager doesn't know anything except the monthly management fee.Because they forgot to turn off the temporary electricity, I have to bear all the electricity charges used by the tenant.I needed grass in the front yard, and they had arranged for the gardener to put it on the side of the driveway, and then they made me pay.
What can I say. About to start looking for attorneys after dealing with Kris at Remax. Absolutely criminal activity by Kris Barzilla at Remax. When I say criminal, I mean fraud. Fraud. You read it right. Stay away from these people.
Well, it appears that the reputation of this company and its low rating absolutely stands. I contacted Ms. Caroline Allison regarding a listed property. Before I could get the listing's address out, Ms. Allison immediately responded that it was pending and hung up right after making the statement. We are actively looking for properties and this could have been a wonderful opportunity to gain a client. First impressions are everything and it is unfortunate that Ms. Allison and the Re/Max Fine Properties' Top Realtor Sugar Land group failed to meet our expectations.
Kenneth Tuggle was impossible to work with. He is rude and unprofessional. Not only does he do his best to squeeze every penny out of the buyer, but gives misinformation to the sellers as well. His buyers lost out on a good offer to follow another one he knows will not go through. He not only wasted our time, but the time of the sellers he is working for. All other companies we have worked with have echoed the same problems when working with Kenneth Tuggle. This agent it notorious for being difficult to work with. He reminded me of a sleazy used car salesman. Save yourself the trouble, and work with another agent.
No wonder why they only have 2.9 rating. Because a broker from their Sugarland office called me trying to convince me to hire them. A second one called me and again tried to convince me. Later a third agent called....and here's what I feel...and what I have posted as a review for her:
My house was for sale by owner. I received three calls from remax. Every time i was clear that I'm only giving business to whoever brings a buyer. This Caroline totally ignored that , lied and was totally hypocritical by trying to visit the house in order to get my business. She also kept me waiting and was not communicating effectively . She planned to pre-screen the house without bringing the buyer who was supposed to visit this weekend (tomorrow.) So never trust an agent neither from remax nor any other agency.
REMAX is an agency that I don't recommend.
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