I don't know why you have a ticketing system, no one takes notes, or reads the notes that are in the ticket. I specifically tell them don't call the store, they call the store. As an IT Professional for the last 20 years, I would hire my cat to do support before I would use this company.
I have been waiting over 48 hours for a 'technician to be free'. This company literally has worse customer service than the Nazi Party.
Sicom Systems rules! I used to work there as a contractor. I learned more about Linux and about technical support in conjunction to finding ways to help the end user, which was Burger King franchise owners.
Buyer Beware.
We purchased this product and the salesman definitely over promised system functionality.
Only after writing a letter to the CEO did the company want to honor what was sold to us.
Ready for go live and now the company wants to charge 2.5x what it costs for hardware and they won't hook up our existing same model unless we pay into their price gouging.
Good place to work. Competitive pay and benefits. I really didnt know much on Linux before starting here and now I'm writing my own linux coding. Just dont expect to come into this job with microsofts certs under your belt and expect to use any of them except maybe a networking cert.
They handle our digital menu boards in our stores. I ve had a ongoing problem that they only temporarily fix. I have called over 20 times in a span of two weeks and everytime they say all the technicians are busy and will give you a call back as soon as they can and they never call back. I ve called over a span of 7 hours one night and everytime they told me the same thing. Asked to speak to a manager and was told that they re assisting other customers and would call me back as soon as they could, and SURPRISE I never get a call back. This place is a JOKE. Worst technical support I have ever received, the worst management I have encountered too, and that s saying something considering I m a manager myself and have seen some incompetent people.
No one in sicom has the mental capabilities to answer a phone, respond to an email, or do any other general thing a business that provides tills should be able to do. Expect to sit for an hour and a half with the same ringtone over and over.
Your software is a joke your technical support is twice as much of a joke
Wish I could give you less than one star if you guys reimbursed me for lost sales I'd be rich enough to start up my own POS company
Sicom Systems, Inc. is a leading technology company that specializes in providing innovative solutions to the restaurant industry. With over 30 years of experience, Sicom has established itself as a trusted partner for restaurants looking to improve their operations and enhance customer experiences.
At Sicom, we understand the importance of privacy and security in today's digital age. That's why we offer state-of-the-art security features that protect our clients' data from cyber threats and ensure compliance with industry regulations.
Our team of experts is dedicated to providing exceptional customer support to our clients. We believe that strong relationships are built on trust, communication, and mutual respect. That's why we work closely with our clients to understand their unique needs and provide tailored solutions that meet their specific requirements.
Experience matters at Sicom. Our team has decades of combined experience in the restaurant industry, which gives us a deep understanding of the challenges faced by restaurant owners and operators. We use this knowledge to develop innovative solutions that help restaurants streamline their operations, reduce costs, and improve customer satisfaction.
One of our flagship products is our point-of-sale (POS) system, which is designed specifically for restaurants. Our POS system offers a range of features such as order management, inventory tracking, employee management tools, reporting analytics tools among others all aimed at improving efficiency while reducing errors.
We also offer digital menu boards which allow restaurants to display dynamic menus with high-quality images or videos on screens throughout their establishment or even online through social media platforms like Facebook or Instagram.
In addition to these products/services mentioned above we also offer other services such as kitchen display systems (KDS), self-service kiosks for ordering food/drinks without human interaction thereby reducing wait times during peak hours; mobile ordering apps allowing customers place orders from anywhere using smartphones/tablets; loyalty programs aimed at retaining customers by offering rewards based on purchases made among others
At Sicom Systems Inc., we pride ourselves on being an SEO-optimized company website so you can be sure your business will rank higher than competitors when potential customers search online for your services/products offered by your business name "SICOM".
sicom.com
