If I could give zero stars, I would. If you use th...

If I could give zero stars, I would. If you use this office, DO NOT USE SHAWN GAO!! She is extremely unprofessional and lacks people skills. She is very rude, smug, and overall unpleasant to deal with. I am Active Duty and rented a home for three years. I was only renting because I knew I would be in the area temporarily. After being in a hotel for a month, we found a home that was under Shawn Gao and moved in. The home was filthy. It was covered in dust and everything that was used to repair the home was left out in plain sight (paint, bricks, etc) We had two kids at the time and were eager to get settled. We overlooked this, cleaned the property, and moved in. BIG mistake!! That was a sign of the turmoil to come. After moving in, we discovered the fireplace had excessive mold. My family and I was suddenly sick. We contacted Shawn and she sent contractors over a week later. As time went on, the property begin slowly falling apart. The property was abandoned prior to us moving in and the owner did topical repairs so the home would look presentable for renters. The entire 3 year period, we payed our rent on time totaling over $76,000. My husband and took care of the property as if it was our own. We made several upgrades to the property, including landscaping. When Shawn Gao would come out to the property, she would always compliment us on how we maintained the property and on how well I decorated the property. Fast forward to our move out inspection, Shawn came with one of the owners. She was a completely different person and was obviously trying to find a way to beat us out of our security deposit by any means. She was being very aggressive and condescending while looking at the property. We only had nail holes, small nail holes, which we used to hand pictures. Shawn insisted that we had damaged the property by hanging pictures on the wall. She accused us of removing door stoppers from the property as well. When we pointed out the were never there, the owner agreed, she said it was out responsibility to install them and that they were only $2. When I pointed out all the updates I had made to the home, she smugly and agressively said, I didn t have to rent the home. What a slap in the face after faithfully investing over $76k into the property. Do yourself a favor and get another Realtor. Do not use this Slumlord .