Booked an appointment to service my wife car. I was told it will be done next day. I had to chase after them 2 days later to find out if the car is finished. Every time I call, they would tell me that someone from service department will call me right back. When I went to pick up the car, I had to wait 10 min to pay because 2 of the customer service reps were on the phone and one was busy on the PC. Finally when I got to my car, I find out that they detailed half of it..That is right..only the front half, they removed the child seat and did not put it back and somehow they decided not to bother cleaning the rear side of the car!! maybe we would not notice.
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Their excellent service has earned them my loyalty for 20 years. I have purchased five cars there over this period because the quality of service I receive matches the quality and reliability of Audi vehicles.
Would 100% recommend. The staff, highlighting Marco and Lesley, have the stunning talent of making you feel like family. Their customer service, professionalism, honesty and friendliness have given me the best experience I have ever had. They had exceeded my expectations and given me more than what I thought I was going to get. I am overly happy with my new Audi and the friendships I have made at the dealership. Couldn't have ask for a better team to accommodate me through a big achievement in life!
I can't say enough good things about our experience! Wayne and Ross made this (my largest) purchase a breeze. I will refer anyone who asks to Audi Queensway!
I was searching for a new vehicle and I have had my eye on an Audi for a while and was met by a wonderful dealer Marti. He was very friendly and helpful and i highly recommend him and Audi Queensway for your next purchase. Marti is courteous, informative and makes your feel very comfortable when making your purchase work for you. Even after the sale, Marti still kept in touch with me. Really happy and impress with the service at Audi Queensway.
Worst Dealership not at all courteous just there to take your money. I bought brand new Audi Q7 on August 25 2017 from salesman name ANDY very unfriendly person and has no knowledge about the product. Worst thing I wasn't given any tutorial how to drive this machine and I know how I drove without knowing the features about the car on highway 401.
Myles and Jordan in service were great! I went in for a screw for my license plate and came out with a car wash, tea, and a smile. They were courteous, professional, and informed me of a potential issue. Makes me want to go back tomorrow.
Audi Queensway is amazing! My fiance (Kevin) couldn t take off any weekday to see Q5 cause of his work but Aubrey accomodated everything by diligently and promptly replying to his countless emails. When my fiance and i could finally make a day to visit the dealership, Aubrey surprised us by reservinng our Q5 right in front of the doorway. He made our day so easy by reminding all conversations happened during emails. I would definately visit this place again for my next car, Q3. Aubrey, keep up the great work! I really appreciate your work and help!
The service we received at Audi Queensway was exceptional. I was searching for a vehicle online, and sent a message to this dealership, among others. I received a reply within an hour. From that moment on, Blake took care of us, delivering every promise made and then some. Our vehicle wasn't available right away due to a recall, but we were notified immediately of updates and were ready to pick up in a very reasonable time frame. There were many personal touches that made this experience a great one...from the text updates to the welcome letter attached to my truck, I must say the service here is nothing short of Audi quality. Blake and Taylor were such a pleasure to deal with. We will be back.
A great dealership - pleasant atmosphere. Alasdair was fantastic , very patient & helpful. We finally decide & he hooked us up with the best car for us. Just the wait for delivery. We wish we bought a car more often as Alasdair is the man.
Bought my current Audi there. Service has been so spotty that I drive to another Audi dealer for service. Dropped in twice recently to purchase a part. Walked around showroom for several minutes and was completely ignored. I contacted Audi Canada they had a sales rep call me a week later. I love Audi cars but would never buy again from this dealership.
Had to stand around for 15 minutes before being acknowledged. The sales team did not know more than the basic specs of the car, I guess car salesman dont necessarily have to be car enthusiasts. I am a proud BMW owner now !
My experience at Audi Service - Awesome! Thank You LAURIE for being so nice and caring. It was wonderful meeting you really felt very comfortable no fuss nothing . Laurie was simply great . Excellent customer service.
Aubrey Sandy sold us our new Audi car which we couldn't be more please with. Not only did he help us in finding the best deal, but was attentive, available, supportive and extremely patient with us, explaining all the fine print, helping us to get setup and finally explaining all the features of the car. We are more than pleased, this has been a exceptional experience and we can't recommend working with Aubrey enough. Make sure you come in and ask for him specifically.
Do NOT go here. The employees are scam artists. They are very disrespectful and unprofessional. When I got my Audi Q5 back from them it had scratches all over it from them repairing my brakes. They did not compensate me for having my car damaged even more that it already was. Please do not go there. They will rip you off. Worst Audi dealership in the city.
The staff at Audi Queensway were outstanding, from start to finish. Our sales associate Aubrey and the sales manager Phil, demonstrated superior brand knowledge, understood our needs and made the whole experience fantastic. We love our new Q5 and will return to this dealership for future purchases and service. Thank you to the whole Audi team at Queensway.
Very proud to be driving the new Q3! I made the transition from a Mercedes to Audi and couldn t be happier. The Queensway team has been extremely kind and thorough as they helped me find my perfect car.
Audi Queensway provided excellent (and patient) service over the summer as we made our decision to buy our first Audi. Aubrey was a pleasure to deal with - prompt and informative. Thanks Audi Queensway for doing such a great job!
I finally made the decision to treat myself to a new vehicle. I have been burned in the past with a lease and admittedly was going in to the dealership armed and ready for a throwdown. Adam Colacitti greeted me at the showroom. Well dressed and no attitude whatsoever. Adam was easygoing and made me feel comfortable with answers to all my questions... and no need to fight for a great deal. Adam and Wayne were both quick with answers which made it easy for me to make a quick decision. A few days later I drove away in a beautiful new Q5 and completely satisfied with Adam and Queensway Audi. Thank you Adam and I look forward to a long term Audi relationship. Edward
Such a great experience! I got the pleasure of dealing with Karin. She was very kind and knowledgeable. I would definitely purchase another vehicle here in future!
Wow, I can not believe some of the extremely negative reviews that have been written about this dealership and the service department. I have had nothing but the best service as well as customer service from them, especially from Aldrin and Laurie. Even though I had purchased my 2017 A4 used from a third party dealer, from the very beginning when I had technical glitches with the MMI system and the keyless entry on the drivers door, they had always went above and beyond to help me. The issue I had with the MMI required months of diagnosing as it was an intermittent problem that caused my entire MMI system to reboot (sometimes multiple times within a few min) and this issue was one that had to be dealt with through Audi Canada and the head office in Germany. Regardless of the numerous times I'v had to drop the car of and even leave it there for weeks, I was provided with the best service and communication, also being given another A4 rental to drive which I wasn't even charged for. This entire service was all covered by warranty and the only thing I have had to pay for was the minimum charge of the 1 day rental (as it is optional if you want it) and if they have to keep the car beyond what is the standard time given for the service, then they don't charge you for additional day/days. Even since my warranty expired, I have been bringing my car here for the regular maintenance checkups and oil changes, and even exploring other options with the sales staff for a trade in value and purchase of a new car. No matter who I talked to, I had always been treated with the utmost respect and kindness. I truly believe the some of the people with the negative reviews are just ignorant and feel entitled which ends up clouding there perspective on the situation and not allowing them to understand that there are 2 sides to every story as well as sometimes the customer service staff are not in control of why a the wrong part was delivered or why the customer would connect a diagnostic computer which ends up clearing the faults and not allowing the technicians to do their job as they have their own guide lines and procedures set out for them to follow by Audi themselves. The service department has to maintain flow and follow the guidelines or else they themselves can get into trouble for not following the rules (again set out by Audi). If you buy a luxury vehicle and there is a problem with it don't be cheap. Unless you are willing to take it to a third party mechanic, DO NOT attempt to self diagnose the issue with your own plug in computer and then expect the Audi technicians to know what is wrong after you have cleared all the faults (which will not come back until the problem happens again). Cars these days rely on computers to store all information necessary to diagnose the problem and this is the reason why they are called Technicians and not Mechanics. On a final note, I did not purchase the most expensive car and I didn't even purchase it from them, but regardless of that, over the last 2 years, every time I am there, they treat me as if I did.
I chose to take my vehicle in for servicing here at this location solely based on the really good reviews on Google. My experience was close to ending in a 2/5 star review, however, they got everything completed and got me out in time as I had initially requested. I did have to pass out on my courtesy car wash due to the timing. But, I'd rather have them do a solid job on the servicing of the vehicle as opposed to cosmetic appearance. Besides, I prefer to wash it myself. Lol
Didn t purchase a vehicle through them but I got to deal with Adam in finance for the purchase of additional warranty and maintenance services on my vehicle. He was able to give me a really good deal in a timely fashion. Overall positive experience
Overall great experience with Rob. They were transparent, helpful and worked with me throughout the car shopping experience. There were a few hiccups that came up with my trade in (it was a leased car coming up to term), but they took care of it quickly and fairly. Very happy with my purchase decision so far and would highly recommend Rob to my friends and family.
Wow thank you Audi Queensway for a fun easy experience in getting our new car! I simply called one evening and got Aubrey on the phone he put the car I was interested in on hold for me emailed me a picture and the next day we made a deal. Aubrey was easy and honest to deal with everything he promised he delivered, he answered all our questions and emails right away! Really thank you Aubrey for making our purchase so easy and fun and thanks to Taylor for his help with the process as well!
From a customer point of view, overall process was easy and fast. We were continuously informed of all the updates. In regards to sales we met Blake, he is very professional and a knowledgeable sales rep. And for finance we met Gustavo, he was courteous and was quick in processing the overall application
Overall it was a good experience with Audi Queensway, there were no surprises and the delivery was smooth.
They aren't the only Audi dealership in town. Pick a different one. I love my Audi but have really been underwhelmed with the service I've received here.
Unreal service from Aubrey, Wallace, Taylor and the rest of the queensway Audi team. From start to finish, I was treated with first class service. I had to drive 8 hours to pick it up and I was a bit leary when I made the deal online. But Aubrey and the rest of the team were spot on with their description of their vehicle and stayed true to their word with the deal I had in place. If you want an Audi, don't look any further. Ask for Aubrey and he will take care of you. Thanks Audi queensway!
Go see Joseph if you want the #1 customer service when trying to get an Audi. His personal touch, attention to detail and world class attitude was a MAJOR contributing factor in how smooth it was to get an Audi for - the boss - my wife! It wouldn't be fair if I didn't include some of his other colleagues that we worked with, both Wayne and Taylor where fantastic. #MissionAccomplished!
It is with great pleasure to say I had my expectations well exceeded by Aubrey Sandy my Audi Brand Specialist. From my first visit he went above and beyond to meet with us outside his regular schedule. Superb gentleman, knowledgable,very honest, and absolutely a charismatic person to meet. I highly recommend meeting with him for your next vehicle purchase and you will NOT regret it. Thank you Aubrey and the Audi Queensway team for my new Audi!!!
I recently purchased a vehicle from Queensway Audi - and although the process got off to a rough start due to delays in deliveries, the team at Queensway Audi did an amazing job with trying to accommodate me as much as possible. I'd like to thank Wayne Custodio especially for setting up the accommodations, always being available to answer my questions, and communicating the status of my vehicle. I was extremely satisfied with his customer service, and for making my overall experience at Queensway Audi an excellent one!
Great customer service. Marti and Ross are top notch. I almost forgot Robin in Service. I got a good deal on my Audi 3. I'm sure you will be treated well too.
Had a pretty bad experience at another Audi dealership in the city and was hoping for a better experience at Audi Queensway. Met with Aubrey and he literally addressed all my outstanding questions and concerns that same visit and there was no beating around the bush and no games. He talked to me honestly and like a real person. Loved dealing with Aubrey (and the entire team)! 5 Star Experience w/ Aubrey and Audi Queensway!
We bought our first Audi recently and Queensway Audi provided us with excellent service. Ross is a pleasure to deal with very helpful, enthusiastic and knowledgeable about Audi vehicles. He ensured we got all the features we were looking for in a Q5. Thanks Wayne for helping out with the process and providing all the details. I would highly recommend the Queensway for anyone who is looking for great customer service.
Adam C. at Audi Queensway was extremely helpful and professional when helping us find a used Allroad. He was patient and did not push us to purchase a car that wasn't right for us, which we appreciated. I highly recommend him and Queensway Audi, and looking forward to servicing our car with them.
Recently picked up my SQ5 and the experience from start to finish was exceptional. Adam was very straight forward in his presentation of the pricing and how Audi Queensway could make it work for my budget. The best part, in the days that my car was in transit to the dealer, the incentives had improved so they offered to reprice my deal to the new and improved incentives....great practice. Thanks again Adam.
I had the pleasure of dealing with Aubrey and Taylor when i made the decision to buy a new audi from Audi Queensway Dealership. It is the utmost pleasant interaction that i have ever experienced while making such a significant purchase. I had many questions as i wanted to make sure that i made the right decision based on my budget and needs. Aubrey and Taylor are extremely polite, friendly, knowledgeable and quite accommodating to the costumer needs. Whether i had questions or inquires while at the dealership or afterwards, they were always within the reach, answering my emails or calls and always following up. It has been truly an amazing superb experience and I felt like i was dealing with friends rather than sales people. The level of costumer care really makes a difference and it goes the extra mile. Although, i have always driven an audi, the excellent service that was provided by Aubrey and Taylor at Audi Queensway made me an Audi loyal costumer for life. There is a genuine and excellent costumer care behind the elegant brand of audi. Great car, amazing service! Can't wait for my next one!!! Daniela
I am lucky enough to be the owner of a 2016 Audi Q3 that I picked up yesterday from Audi Queensway. I am totally happy with my new Audi and the overall experience at Audi Queensway. The salesman that I bought the car from was Blake Elliot. We originally met Blake about a month earlier when we first started our car shopping experience. Blake took us for 2 test drives and told us everything we needed to know about owning an Audi and the benefits of buying from Queensway Audi. My wife and I continued to shop around until we narrowed our search for a Q3. Blake was very easy to deal with, was not in your face, and I ended up purchasing the car, had a test drive and was out of the dealership in about 1 1/2 hours. That never happens. I had considered using Unhaggle but in this experience it would have been a waste of money. Upon pick-up of the car it was in excellent condition, we had a detailed tour of how the vehicle works and a little thank-you gift. I ended up buying Audi Care and I hope the positive of this dealership continues.
I had to pick up a Audi adaptor. I plugged it in and need to return it. And all over the bill it had all these disclaimers dor no refunds and restocking fees etc etc.
But the guys at the counter was golden. I wish more dealerships are like this. They did a full refund no questions asked on the spot. No restock fees.
I purchased a manual 2017 Audi S5 from Blake Elliot at Audi Queensway. He proved himself very knowledgeable, direct and did not play games. Blake was especially helpful in locating the exact vehicle I wanted with the requested options and bringing it to Queensway as it was not available anywhere in Ontario at all. I will be returning to Blake in a few years when my wife is ready for her new Q5.
My experience at Audi Queensway was exceptional. This was the first time in my life that I was purchasing a car, and I was a little nervous about the whole process. However, Audi Queensway truly made this experience a walk in the park. With great customer service at the dealership, any questions I had were answered quickly with detail. I'd like to thank all of the staff at Audi Queensway, especially Chris Lang and Blake Elliot, for making my experience one that I will never forget!
My experience with Audi Queensway and more importantly Adam Colacitti the sales rep who helped me out was outstanding. From the moment I walked into the dealership I was looked after immediately and taken care of. Adam showed me the different model cars I was interested in and took me for a test drive immediately. He was very knowledgeable and tended to my every need and answered all questions promptly. I would highly recommend to anyone in the market for a new car to visit Adam and give Audi a try. Coming from a BMW, I was sceptical that I would switch brands but after taking a drive in one and after being treated like a first class client and more important friend of Adam's, not only a customer, the decision was easy.....thanks Adam and thank you Audi Queenway!!
We had a great experience at Audi Queensway. Peiman Najjari offered extremely approachable, friendly, yet very professional service. 5 star experience.
Leasing from Audi Queesnway was made effortlessly thanks to all my boys (Brain Miller, Blake Elliott, Adam Colacitti and Rolan Ivker)!! Thanks guys for making me the happiest A3 Quattoro driver in T.O!! Cheers!
Once again Aubrey Sandy exceeded our expectations! This is my second purchase made from him. I am expecting another child, and needed a bigger vehicle, he kept looking at possible cars that would suit my needs. He found me the perfect Q7, and for a fairly decent price. He met all my needs, and he was very diligent in explaining all the new features, and specs with the new car. I never felt rushed, and everything was upfront about costs, and fees. Aubrey has great manners, and is very knowledge about the cars/features/specs he sells. He remembers you by first name, and my kids names as well! :) I can attest that this is great service, since I had been shopping around, and found other dealerships to have staff that didn't conduct themselves as a sales professional . Wayne C was also excellent, in keeping me informed at all times, about the financial $$ impacts of the purchase. He was also very knowledgeable, and was very prompt in answering all my questions. He worked very hard to find me a very competitive Finance rate, and to ensure I was happy. He was honest with how much I would pay, and what would suite me the best. I also have to say thank you the main receptionist, she is a wonderful lady, with a lot of heart, she made sure I was comfortable and asked me many times if I was ok. I felt right at home, at someone's house for dinner! :D cant wait to visit the new location once opened! thank you Audi family!! you guys are awesome, strong, and kind!! Chitra Sharma
The service department has no idea, or care about customer service. This is not the first time. This service appointment was scheduled in advance. All details provided to the service department in advance, including the need for a shuttle service to drive back. When you arrive, no one approaches you to welcome and provide directions. I ended out wandering around the office trying to know how I can take the shuttle service back home. Waited for 30 min, until decided to inquire about the shuttle again.
It s been just over a year since we purchased are Audi Q5 SUV sport model. We are very happy with the performance of the Q5. It has the comfort of a SUV with the feel of a car. The heated seats in the back has made all the difference for my boys and dogs in the winter. We purchased the Q5 from Aubrey Sandy. He made my wife and I feel very comfortable right away. It felt like we were making a purchase from a friend. I strongly recommend Aubrey to anyone looking to buy an Audi.
When I first walked into the dealership Bogdan helped me with my inquiries about purchasing a new A4. I was very satisfied with his answers to all of my questions regarding the new Audi A4 and he even went out of his way to explain all the details that I wasn't aware of myself. The car was ready without any incidence whatsoever. On the day of pickup he went with me to the car and examined it to make sure that there were no issues. I have purchased many vehicles in the past from other dealerships and this is the first time I didn't feel like I was being ripped off or constantly being upsold for packages or products I didn't need(Thanks to Taylor). With honest and professional attitude of employees, Audi's reputation for excellent customer service has been upheld. I can only see a bright future from this particular dealership.
Stunning state-of-the-art Terminal facility conveniently located off the Gardiner and 427. The staff here are always great to deal with and on top of their game.
Great dealership and I enjoy working with Aubrey, Phil and Wayne. They know they're stuff and are very enthusiastic about doing a good job for their customers. Just got a great set of wheels, affectionately called "Scooby Doo" (ask Aubrey where that comes from).
Worst customer service. I had a dead car that wouldn't start. It could've been the battery or I was suspecting it to be the alternator. All the information I wanted was if it was the alternator, how long it might take to get it fixed/replaced. The lady on the phone could not comprehend the meaning of "IF" and just repeatedly said that she wouldn't be able to give me any information until they've taken a look at the car. Clearly just trying to grab some money.
Great service and friendly, educated staff! We first started our journey for a new Q5 last year when I met with Aubrey (went to him after reading other good reviews). I put off the purchase for a while, but Aubrey remained extremely patient and kept me updated. When we were ready to get the car this year, he was there to help make the process as smooth as possible. Great guy friendly, educated, did his best to get us what we needed and fit within our price range. We had lots of questions and changed our mind many times but he was patient the entire time. The rest of the staff was great as well. If you re looking for a new car I d definitely recommend Aubrey. I m not a fan of big dealerships where you feel like just another number, and I definitely didn t get that feeling here.
Worst dealer ever - had an appointment with a VIP Dilawari rep - sends me an email day of apt to confirm and says send me a copy of my DL via email and her will have car ready for test drive. (I didn't send him my DL via email). I arrive my car for test drive, makes me test another model says its the same...he had no knowledge of the vehicle. Anyhow I waled out took my business somewhere else where I was able to test drive the vehicle I was interested in and deal with a knowledgable sales person.
Excellent place to get an Audi, they just opened in this new location. The sales are extremely knowledgeable and eager to help out. They also have many models available for you to actual see and try. There is a VR ready show room for clients to test. Give it a try to see how Audi looks like in a virtual world.
Friendly and they go the extra mile for you. You can't ask for more!
Friendly appointment booking and my service specialist, Laurie, was friendly and helpful for my first service on my new TT. Complementary wash of exterior of car, the car mats, and washing brake dust off wheels was a nice touch including the application of water repellent on my windshield!
Parts department was also very helpful the times that I have contacted them. Online queries to Parts were answered promptly and the service person was very helpful above and beyond. I was missing wheel lug caps on one of my tires when I purchased the car at a different dealer. He came out to look at my car, went over to see if he could find some, and put them on my wheels.
This type of experience builds loyalty and repeat business. I will definitely continue to have my car serviced here and buy my next Audi from this dealer.
I got a lemon, took some time and work but eventually they sorted it out. Make sure you get the right service advisor it can make all the difference! The sales team is great!
I always deal with very professional and nice people. 5-stars! My financial service manager Lorin Jin took enough time to explain all the details. He was dedicate and courteous! Thank you, Audi Queensway and thanks, Lorin!
Hi all, I just got a new 2017 Audi A5:) Chris, Taylor, and Ryan did a fantastic job for helping me find the right one with a great service. Highly recommended if you are looking a five star professional service. Cheers!
Folks at Audi Queensway were great and the whole purchase experience was smooth. I met Marti who handled Sales and he was very transparent and super helpful both during and after sales - Definitely recommend him. I had a few issues with the vechile but they were taken care and I m getting those parts replaced. Also Ronald and finance manager Lorin helped with other logistics in the process.
We just bought an Audi S6 from Audi Queensway. Our sales rep, Aubrey, was a gentleman in every sense of the word. He was open and honest with us, as well as informed about all of the cars details. A world class dealership.
Blake was amazing to deal with. He was honest and his approach is right to the point. I was referred to him by a friend, his location was 20 minutes away from me but the service I was given, compared to the service at my hometown dealership was absolutely worth the drive. I would recommend him to anyone! Thanks again Blake.
We recently purchased the 2016 Audi Q3, and thoroughly enjoyed our buying experience thanks mainly to Aubrey Sandy, for his exceptional professionalism. He took good care of me since the first time I arrived at Audi Queensway, being very patient in providing detailed response to all my questions. He stayed back late to make sure I don't go home without a test drive. He ensured than me and my family were comfortable through the entire purchase process, and went above and beyond his call of duty to ensure that we got the best possible deal and we're confident with our purchase. The rest of the staff at Audi Queensway was also very friendly and helpful, especially, Taylor, who gave us all the best options catered to our needs. Overall our experience was excellent and I would highly recommend Dilawri Group, Audi Queensway and Aubrey Sandy to anyone looking to buy their new car!
Best experience I ve had purchasing a vehicle. Chris and the whole team were extremely helpful and truly wanted to work with us without any pressure. I would highly recommend Queensway Audi if you re in the market for an Audi. The vehicles are great and the customer service is over and above.
I recently purchased a vehicle from Queensway Audi, they have a great team and my sales rep Amelle provided a great service from start to finish. She understood my requirements and made the whole process seamless. I highly recommend both her and the location!
At Audi Queensway, I got 2 cars in 3 months and I got great services from Rob Paterson to help me get the cars which I really want to buy. Rob was very honest and patient for 1 month with me until I get the car I wanted. I highly recommend go to Rob and will ask my friends and family to buy cars from him. If you come to Audi Queensway ask for Rob. Thanks again for your great services
I had the pleasure of working with Audi Queensway to lease my first Audi! I have nothing but praise for the dealership especially Colin who was thorough and knowledgeable during the process and made it possible to make the numbers feasible without making me feel pressured to sign. Thanks again to Audi Queensway and Colin, and I look forward to working with them when my lease is up in 3 years!
For most of us, the second most expensive purchase in our lives will be our car. The world is filled with numerous cars and once a brand has been selected, there comes the choice of location. Many people do not put as much thought into the location of a purchase as the vehicle; I myself have fallen into this trap. However, the location and the sales agent plays as great a role in customer satisfaction as any other aspect of the vehicle. With this thought in mind, and after reviewing several local Audi dealerships, I chose Audi Queensway; I'm very glad I did. Adam Colacitti, from the very beginning of our initial email interactions, through fast responses, a great attitude, and a willingness to think outside the box, validated my hope that Audi Queensway would be a good choice. Adam made me feel not only comfortable that I would be treated with respect and professionalism, but that the entire staff, from finance to service would, as I progress through the ages and stages of life with my new Audi, offer the same level of great service. I would not for a split second hesitate to recommend Audi Queensway, and Adam as your first choice in Audi dealerships and sales agent / brand specialist.
Hands down the most exceptional car buying experience thanks to Blake Elliott and Audi Queensway. Blake was highly knowledgeable, completely transparent and a great guy to work with right from the start. Car was delivered ahead of schedule (less than a week) and the process from start to finish was absolutely seamless. I would definitely go back for our next purchase and would highly recommend you contact Blake Elliott if you are looking for an Audi.
I have been a client of Alasdair Fenton at Audi Queensway for over 12 years now, currently on my 4th lease. From the beginning, I liked Alasdair's approachable, knowledgeable and honest way of dealing with me. He is a straight shooter and he listens carefully to my needs and financial parameters, instead of trying to sell me something that I don't want or can't afford. Plus I don't play games, so I know that I am getting the 'best deal possible' with Alasdair. (He also went the extra step of taking time to help teach me how to drive a manual transmission back when I bought my first Audi! )
They were supposed to rectify a vibration issue before the sale. Repeatedly lied that the issue had been fixed when it hadn't. As a result, closing of deal was delayed by 15 days during which I had a rental car. After delivery of the car noticed that brakes severely squealing indicating totally worn brakes when dealership had lied in the vehicle safety certification. They then refused to respond to any communication.
Top Notch buying experience from beginning to end. Adam my sales guy and Audi Brand Specialist, was friendly, patient and very helpful in guiding me through the decision-making process. Taylor was very informative and responsive as well on the financing side. Phil (sales manager), Dez (Audi Brand Specialist), Caroline at the front desk, everyone was pleasant, no one pressured me; I got the real sense that these guys are not in it just to sell you a car and make a quick buck; they understand the lifetime value of a client and treat you very well accordingly. It was most appreciated and I highly recommend them if you're looking for an Audi*. I also enjoyed the muffins, cookies and coffee :)
*Needless to say, the Audi driving experience is second to none. The A4 I purchased is a marvel of style, comfort and technology. Do yourself a favour and test drive one soon.
Brian Miller was my sales rep, he did an awesome job going above and beyond what was expected. I would recommend everyone to check this place out and be sure to see the best sales person by far. Thank you Brian.
I recently was looking for an Audi TT and Audi Queensway had the car I wanted, I called them and spoke with Aubrey Sandy. I must say I have purchased many cars and was dreading the wheeling and dealing, waiting while a sales rep went and spoke to the manager or when a dealership offers a pittance of the value on your trade-in car. I did not have to go through any of that with Aubrey! In fact buying this car with Aubrey was the most enjoyable experience I have ever had buying a car. The service of the staff at Audi Queensway is excellent. They are friendly, knowledgable and treat their customers extremely well. I will definitely return there when I need to purchase another vehicle.
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