Purdue West Pizza Hut Reviews

Worst costumer service in my life. It's honestly worth the drive to a different pizzahut.

Decent pizza for a decent price. Dine-in service is average/mediocre.

Good service thus far, and the buffet is nicely priced.

This Pizza Hut has messed up my order multiple times, and while that is the case, they always are willing to fix their mistakes. Either by offering extra food or by replacing the food they made a mistake on, this is one of the few places that seem to really take responsibility for their mistakes.

Okay pizza, blah desserts MOSTLY & the wings are average... As for the staff; lets just say this is why I for now on get TO GO/DELIVERY!

It was okay have had better pizza. I didn't like this particular pizza because it was soggy and was undercooked.

The pizza is good and they always have deals going.

The pizza's good, and the customer service is very good. Case in point: This might be an odd way to start a five-star review, but a few weeks ago, this Pizza Hut made a mistake on our order. (This is, mind you, one mistake in a long line of good pizzas.) It wasn't a huge deal, but the PH website asked if we had any feedback, so we responded that the mistake had been made -- and they were more than generous in making up for it. Between the coupon sent from corporate and the credit given us by this particular branch, we have been able to get not one, but two pizzas for free and a third for a few dollars off. This is on top of the very kindly worded letter from corporate and an email from the manager of this location. Above and beyond, PH.
P.S. The new asiago crust and balsamic drizzle are both delicious.

We love Pizza Hut take out. We use to order from Papa Murphy a lot,. But since we order take out from the Huts, we get the good deal and perfect brake pizza every time. The kiddos love it! We just got two large pizza for $18 the other day. Anytime I can help my wife not have to cook it's wonderful. Thank you PH.

Normally good, nut sat for almost w hours for food, then taste was not very good.

Great Pizza, They Offer Hand Tossed and Pan Tossed Pizza, Each is very different and worth a try, Make sure you keep an eye out for their deals they will save you a bit.

They didn t have my pizza ready when I got there, stuff happens no biggie. Jesse was very friendly, easy going and even talked to me while I waited. Great customer service in drive through and even inside the actual store (on most visits anyhow :) )

Great pizza, order out more than eat at the restaurant, but go to the small buffet once in a while.

The place is very clean and the pizza is pretty good. Sometimes the service is a little slow but stay on top of them and they'll remember you're there.

This place is exactly what you'd expect and hope for. Good pizza, clean restaurant, friendly service. The buffet especially is great deal, especially since you can request any pizza you want and they'll put it out there for you.

Fast friendly service. Informed me of the deals as soon as I walked in.

Fine, exquisite food that will leave you saying, "this fine art of pizza tastes like a fine cuisine that even my fish should try." The food is cooked by good chefs. You will leave with the satisfaction of knowing that you have eaten a fine cooked meal. "You always left me satisfied and smiling."-Jim Halpert, The Office

Waited an hour for our drinks while others got theirs instantly. Asked them 3 times for drink while they skipped us and served customers that came after us instantly.

Our food was good, but the waitress did not enter all of what we ordered. She said she would check on it even though she never put it in. She was just barely interested in us at all.

I am rating this store 1 star due to poor service on behalf of the actions of the front team members. I ordered my food online through the app. I went inside to pay for my order accompanied by my dad and was asked to wait a few moments until our order was finished. Inside the store there was not anyone at the front. I watched to see if our order was finished and saw no one come up to the front with our food. Another lady was waiting as well and her food was brought up. When Peter (the only person to acknowledge us) saw my father and I sitting he asked about our order and went to check on it. Our order he found was in the front case ready for carryout and had been there since we had stepped foot in the store. Mind you we were in there waiting for 20 minutes, our food had been sitting for 20 minutes! I write this as an open thank you to Peter (a white man) for acknowledging us (black customers) in your store. However, the strong dislike was very obvious on behalf of the staff. For those of you reading, your experience may be different than ours and I hope you never have to face this type of discrimination. Peter your acknowledgement of us (paying customers) was greatly appreciated. Peter deserves 5 stars, but your store has received 1 star from me.

Buffet was kept well stock and service was responsive and friendly.

We went on a Sunday night and although the restaurant only had a few tables being served, the server seemed overwhelmed. Not sure if he was taking care of online orders too or what. Pizza was ok, especially for $10 for a large three topping pizza ($1 extra for pan pizza).

Outstanding experience with this Pizza Hut. Placed an order for 12 pizzas over the phone after the Pizza Hut internet site kept giving me an error. Despite placing the order only 1 hour before the group meeting, the pizzas arrived exactly on time, and were well-made. The pizzas have a quality quantity of ingredients (unlike our experiences with the Papa John's on campus). We will definitely continue to use for future meetings.

Wings are awesome. Pizza is a classic !
Elizabeth, our server rocked it.

Our 6 year old loves it. We go there often. OD-ing on pizza (carbs) and salad bar is fun.

We live this pH they have good service and food. We love our waitress Maddy. We have a family of 12, and she takes good care of us.

This restaurant has been our regular for years. The gm they currently have is a mess, the place is understaffed, and the best waitress is leaving. I plan to call corporate as well.

Had lunch buffet, food and server were both amazing

Great waitress, food was hot and good. Restaurant was reasonably clean. The prices were a lil high compared to other pizza places.

All the cups are the same size but as you see the on the receipt the price is different. The all you can eat pizza & salad lunch buffet is good. They have a nice selection of pizza. I do wish the pizza bar had more room for a greater selection at one time.

Terrible communication i called spoke to laura to update my address as i noticed when I placed the order it was my old one. I was told everything was okay and updated 45 mins later the driver tells me he s outside.... my old address.... I gave him the correct one just to be told they don t deliver here ... would ve saved us all time if she had actually put that into the system

Big, good for crowds, nice staff, good food, nice decoration and designs.

I did have bad things to say about this pizza hut I got in contact with the GM and he gave me a credit for pizza gave it another try and the pizza doesnt taste that bad as it did that day. Thank you so much pizza hut for making it up. More business should be like this.

Very busy on Friday nights around 6:30 for carryout

Best thin crust pizzas in town!
Best service in town!
Love PH

Great place for pizza and family. Nice all you can eat lunch buffet.

I love the taco pizza here. It a decent place and nice to not have another. Burger joint

We absolutely loved our visit! Maddy was our server and was an absolute doll! Our son is autistic and obsessed with UFO and aliens. Even though she was extremely busy she took the time to speak with him and engage him. It is wonderful when people take the time to do that. Thank you Maddy and the entire staff at this Pizza Hut!

The people there are really nice and pizza really yummy they have a great salad bar

The management is amazing and customer service is always top notch, if you have an issue the management is always willing to help resolve the problem. I got half of my pizza with tomatoes when i ordered them without, and they took off the cost of the pizza and then gave me another one for free!

This was my 1st time dinning in at this location. The food was really good. The server checked on us several times and was really nice. Also the inside is beautiful with woodwork and stained glass. Would definitely good again.

I just ordered a supreme Pzone, where was the filling, I spent $15.56 for two and $3.75 for delivery not to mention tax 1.36 that comes out to be 20.66. So I called them, not once but six times, only to hear to call back later each time. If I had served someone just bread I wouldn t answer either, shame on you. Do Not order this, I hope I will get compensated for this, not worth the money.

The decor is horrible. Lunch buffet is alright. No wings. Regular pizza and salad bar ... 12$ not worth it ..

Delicious pizza and salad buffet with wonderful waiter who not only asked us for our request of pizza to make for the buffet but brought us a couple slices of it as soon as it was ready! To keep our cost around $35 for 3 people (with a good tip included), we drank their free ice water.

Kids had fun, Pizza was a little greasy for our taste, but still we enjoyed our time. The salad bar was great.

Very unpleasant experience - two hours from order to delivery.

I love pizza hut wings, however most pizzas from here are very greasy (not always what I want). Topping selection is great though.