Puebla 2mil8 Reviews

Average service, the staff who attended me seemed inexperienced and I wasted a lot of time on the info I needed.

It has everything that a hotel in the chain needs, in particular the room that touched us had the security plate a bit loose, everything else impeccable. In the matter of breakfast they should consider that there are many guests and in some moments there is not all food available

Superb location and comfortable facilities. The service was definitely excellent.

Although the City Express concept had always seemed a little impersonal and plastic in this case, that rule was broken because it was warm, pleasant and very professional tension.

The hotel provides an excellent service and is located one block from San Francisco promenade

A good hotel to stay with an excellent treatment by its staff

Great service and room quality for low prices, located a great location surrounded by a lot of cultural places!

Good attention and breakfast is good compared to other city express, excellent location !!!

The rooms are very good, and the attention is also good.

It does not end to convince me that everything is in disposable and the variety of the buffet

The hotel is very good, good service and good price, very good location, the only thing is that the rooms are small and breakfast is very basic

It's not fancy, but the location is excellent. Very close to the historic center and the forts. They give breakfast, but it's not very good. Opposite is the ranchito, highly recommended to eat.

Excellent facilities, very clean and good service by staff

Beautiful and accessible Business Class hotel, located in the heart of the Puebla City Foundation. It offers all the necessary services for demanding travelers and top-level businessmen. Service included and buffet bars throughout the day at excellent prices

Central, very well located. Good value for your money. Business clients, mostly. Good WIFI.
Friendly, competent staff.

Another experience in stores, great quality professional and friendly service!

Excellent facilities, little parking, valet parking knows no kindness

Very good location. In the heart of the city. The rooms are spacious and very comfortable, minimalist but with everything you need.
The atmosphere combines the additional with the modern.
The gym too small, but it delivers.
Very young staff, very helpful. Very positive attitude and immediate solutions. Excellent service.

Totally different from what one sees in the franchise. It is very beautiful with wonderful views. Its excellent gardens very well maintained and welcoming. Quiet space and very well located. Only the observation of the reception staff is not as efficient as they noted my arrival in the book (the old one) and they made me wait a lot. Besides, the wake-up service is not punctual. They are delayed and that affects the programmed itinerary

Excellent service, very clean rooms and very rich breakfast

They did not clean the room they assigned me well, the glasses that were in the sink were dirty but they left them as if it were good to be used, the remote control did not have a battery, the bed was only extended because when I went to bed, I saw that there was fluff from clothes, as if someone had slept before, for which I suspect that they did not change the sheets of the previous guest, and besides they did not notice that a pillowcase was torn
When I reported it to reception they asked me for an apology and they gave me a present as conciliating the situation.
But from the day I stayed I asked for transfer support to a point, anticipating so that they would not deny me, but when the day and time came, they told me no, that the truck had broken down and that they wanted to contact me from a day before but they did not find me and I was in the workshop, but I had seen her giving a service an hour before, I did not want to argue and took a transport on my own, but I do not know how to do good customer service that they do not make sure of notify in advance, until the time of service comes and do what you want we can not support you.
That is why it is the last time I stayed in that chain hotel, I will look for another option.

Everything is very good and clean, it makes a very good impression

It has an excellent location, the internet was quite fast, excellent service by all, very friendly.

Excellent location. The restaurant with enough deficiencies

Good service and no matter who you are they serve you well.

A very beautiful place, with a special and personalized attention

It is a different place to the other city express because I integrate the architecture of the historic area

Excellent hotel to rest and very well located to reach the historic center

Very good service, quite comfortable rooms and good view.

A very comfortable, clean hotel, excellent service, near the center.

Excellent treatment and excellent food that serves, the precise ones

Mu the hotel the only bad thing is that it is a little away from places to go to dinner

Excellent option for a work stay, central and comfortable, the internet and the service are excellent