Priority Honda Reviews

LARS!! is not a man of his word. he is a liar. I understand the economy is down but this guy did his own spiritual sister wrong. I went by myself i dont have a dad in my life, he was suppose to be my moms friend. She recommended me to him. He is a liar! I brought a honda civic 2010 because he told me due to my credit i could not buy any model less then 2010. The year i brought it in was 2011, im a busy nurse and student getting my bsn. I wanted a older model honda accord 2007 but he told me i only qualified for newer model cars. I felt so dumb after i found out he lied to me. So sick to my stomach that some one that claims to be a man of God could do this to me. His daughter will feel my pain one day, and there will be nothing he can do about her sarrow. Now im in debt because i could not bear to look at the honda civic anymore. I paid it off cash to get rid of it so it would not go on my credit as a repo. Now my credit is so low from asking for money only because Lars lied to me. He told me he would treat me as his daughter, but i did not want to be treated as the one that gets beat and abused by her drunken father. I could have gotten that honda accord 2006 even if it had a much higher intreast rate, i could have at least had a car i would be happy with. Lars will be at my foot one day soon. GOD WILL PUT MY ENEMIES AT MY FOOT! I trust and believe in that! Lars i curse you!! You will feel my agony one day! Not to mention my car jumped from 19,500 to 23,000. I was not aware of it. do you have a wife lars, you asked about my mothers boyfriend, who she dating , will she dump him. you have to be over 6 feet for her to even look at you sorry, You you seem to be a GODLESS LITTLE MAN!! but all is forgiven GOD WILL LET YOUR MOUTH BE SILENT SO YOU WILL NEVER UTTER LIES AGAIN LARS! you are a GLUTTONOUS man, YOUR NOT A MAN of his word !! AND YOU ARE A LIAR! Lars!!! Priority i will not buy a car from you again! I got a loan from navy fed, and got my40,000 miles - 2008 honda accord ex-l and that even with the 30 point decrease from this transaction with you. you are the 1 person that would find this review unhelpful. i asked you if you could lower the invoice price , you said i wont make any money if i do that. then after i told my mom you said let me put you in a different car. now i can get an older model car, give me a break. i got this car from toyota priority ches. I JUST FOUND OUT MY REVIEW KEPT ON BEING DELETED. SO INSTEAD OF DELETING WHICH THEYBCOUOD NOT. THEY MOVED IT TO PRIORTY RICHMOND AS A REVIEW. THIS WHOLE COMPANY SUPPORT LAIRS.

Yesterday was the best experience I have ever had with a car dealership. Priority Honda Chesapeake welcomed me from the beginning phone call to the end of the deal. Mr. Bill Scudder is extremely the best salesman in the world. He gave me a chance to have my forever car just by listening to my needs.I promise you this dealership is one that you will not regret trying. I feel so good with my purchase and I know you will too please drop in and check them out. Mr. Bill Scudder THANK YOU!!

This place is horrible since I brought my van here it has had nothing but problems. Everytime I bring my car here something is wrong with it that was not wrong with it when I came in.
They destroy peoples cars so the customer can pay to get it fixed with them. The don t honor warranty s don t buy anything from this place they need to be shut down

It was quick, easy and the staff was friendly and professional.

Bill Scudder, Priority Honda of Chesapeake, was knowledgeable about the different models and very accommodating of my health condition. Shortest and best car buying experience I have ever had!

Danny is sooooooooooooooooooooooooooooooooooooooooo awesome.. I would be ok paying full price for a car working with him. Treats me like a normal person. I bought two from him and will continue to do so. Thanks Danny!

We recently purchased a 2015 Honda Odyssey at Priority Honda. The experience was outstanding and can t recommend this location enough. Tyler Jehoich was our sale person and he was very patient with us while we contemplated to purchase the car. The entire team made it very easy to purchase the car, Chet and Lance were the rockstars working behind the scenes. I didn t feel pressured at any time and Chet made the numbers work for us. My wife and I were surprised.
It s rare to leave a car dealership feeling good and wondering if you made the right decision, this place is THE exception. I ll be back, and you should go.

Joey was a great help! A+ service! Helped me get into an excellent new 2017 Accord. I can't recommend him enough!

Great dealership. Friendly, courteous, professional. I told them what I was looking for and they found it. Jeff was my sales associate and he was very knowledgeable on the vehicle.

My experience at Priority Honda was very positive. My sales
professional, Mr Lamont Williams, was helpful in every aspect of
leasing my vehicle. He took extra steps to make sure I was completely
satisfied with my selection and went over all areas of the controls inside
the vehicle to make sure I understood where and how each control panel
operated. He also made sure I received the color choice I wanted by going the extra mile. I also had follow-up telephone conversations to make sure I was completely satisfied.

Everyone at Priority was very pleasant and professional. I will continue to
do business with Priority Honda on Battlefield Blvd, Chesapeake, VA

Not a good experience. Over 10 yrs. With them and this time very disappointed. Service folks seemed distracted, not friendly, not our normal visit.

They smacked it out of the park, as usual. They've always been first class with me and my wheels. I would like to see a "mall walk" course for us that wait on our rides.

Bad service, they were not trying to get me into a car

Many thanks to Robert Chen(GM) and his service department crew Amanda as well as Vincent and the maintenance team at Priority Honda. Our family experienced a small mishap with our Oddessy and some kayaks while
making our way to Hatteras for vacation. The whole team at Priority was fantastic! They went above and beyond for us. We are out-of-towners and they treated us like loyal customers. Thank you from our crew to yours.

Excellent service! Quick, friendly, got me in the car I wanted for the price I wanted.

Have always had a good experience over three vehicles.
Service department has a sense of humor. Only one sales person has tried selling me a car while I was getting service. Never been hassled.
McDonalds, IHOP, Hair cuttery next door so I can get other things done while my car is serviced.

Amanda my service advisor was nice enough. I don't however agree with the service i got my car back after an oil change .. there was no indication it had been done. There was no sticker and oil maintenance light wasn't even reset. I also had a SRS light that i was having troubleshot but it appears that the service manual had the maintenance team throw parts at a system instead of trouble shooting it to a source. In a closed electrical indication system it is wiring component then source. The troubleshooting process should not have you throw components at it while chasing an issue. I also confirmed this with an auto electric company. Attached you will find the vehicle indication light not reset after paying $600+ in service. Afterwards i took my car tidewater auto electric and it was fixed for $550.

I went to this dealership just to buy a bottle of coolant for my girlfriend. She was stranded on the side of the road. My intention was to pay cash so I could leave quickly. The parts cashier insisted that I give him all my personal information just to buy a bottle of coolant! Name, address, phone number, vehicle VIN #, Make and model. Very aggravating! I just wanted to help my girlfriend out and I got put through the ringer at Priority Honda, Chesapeake.

Great dealership! Cedrick was extremely helpful and everyone at the dealership was a great help and looking out for my best interests! Going to Priority Honda was the best car buying experience I ve ever had!

SO in love with my CRV. Joey Farris was honestly the best from the moment we arrived at the dealership until the moment I drove away in my new car. He was so helpful with any and all questions we had, & definitely helped us navigate thru to getting our absolute best deal. Would forsure recommend if you re in the search for a new vehicle - and make sure you see Joey!

The people working here were all extremely helpful and sincere. They were some of the most genuine people I have ever worked with when buying a car. They were extremely low pressure about everything and made the whole experience very simple and stress free.

Got my oil changed as part of Priorities for Life. Customer Service was great. I enjoyed the theater room while I waited.

I've taken my Honda Fit here multiple times and received very pushy service techs who try and sell to me repeatedly. Whenever you're not interested, and only what one repair done, they tend to forget about you and give you attitude. Today, I am under the assumption my airbag recall could have been done wrong (I got an error code for my airbags after the recall) and to take another look will cost me over $100. No thanks, I'll find a better service dept.

If I could give a million stars I would. After being turned away by so many dealerships and salesmen...being made to feel we were worthy of a tin can we met an angel names Brandon Whitley... this man is so much more than a car salesman he is truly one in a million. My husband and I fell on hard times and our credit score combined was barely a 700.. Brandon took the time to listen to what had happened to us over the last year and made it a personal mission to not only get us into a car but get us into something reliable, safe and within budget. Brandon worked tirelessly for days calling on anyone and everyone he knew on the bank side and after 5 days of hard work, honest effort and many many a phone call he was able to get us into something so much more than we ever expected. Brandon made it a personal mission to help my family. He didn't care about the sale, he didn't care about the credit score he cared about US as a family in need. Brandon's compassion and hard work has truly changed our lives and has shown us there are still good people in this world willing to lend a helping hand when it's needed most. Because of Brandon and him alone my family will be priority customers FOR LIFE. Thank you Brandon for being a good and honest man and taking a chance on people who only need that, a chance. The chance to start changing our lives and making a better way for ourselves and our children. We Love you sir. You are truly an angel on earth.

This is a nice dealership. The salesman named Travis Robinson is ABSOLUTELY AWESOME! He is a REAL ASSET to this business. We were set to do business with this dealership because of his representation until his manager REALLY turned my wife OFF! Brandon, the manager, is his name! He belittled our trade-in, and then told us that he didn't even want it. He told us a short time later that he had more important things to do and WALKED AWAY from us! I am THOROUGHLY CONVINCED that he could learn customer service from Travis. In fact, in my opinion, Travis Robinson should be a manager!

Scott Crews was great! He helped me trade in my negative equity on my 2014 GMC Acadia for a new 2021 Honda Accord Sports SE. My family and I love it! Thank you Scott (salesman) and Stephanie Cook (financial manager)!! Both of you were 5 stars!!

Jeff Waugh was the salesman who helped us purchase our new 2019 Honda Accord CRV. Jeff's 30 plus years in the business as we found out later, proved to be quite beneficial to my wife and me. From the very beginning, Jeff was knowledgeable, helpful and pleasant to deal with. We both drove the vehicle on our own both on the interstate and around town. We even drove it home to check its handling and "cosmetics" overnight to mill over our decision. Jeff and the entire Priority Honda staff were pleasant and professional in helping us with our purchase.

Sincerely,
Bob & Linda Smith
Chesapeake, Va.

Best car buying experience, I've ever had. Joe was down to earth and played no games.

Thanks Doug Dorival for everything. I m Priority for life, I ll see u in five years.

Great service from start to finish. Sales team was good and the service team was also good.

I agree with A. Johnson on the cancellation of the extended warranty. I have the same problem last year with the finance manger not faxing the cancellation. My cancellation sat on his desk for 3 weeks until I went back to check up on the cancellation. I had to call the company that the warranty for status on my cancellation only to find out they never received it. I had to go the dealership 3 times to resolve the issue. Once my check was sent from the company it sat on his desk for over a week, probably will have been on his desk longer if I didn't call the warranty company for status when then check was sent from their office. If you don't follow up with THAT finance manager your paperwork or refund will JUST sit on his desk. (I don't have the finance manager name in front of me, but it is the one with the odd name). I guess the it is not to their benefit and money in their checkbook, your interest is low on their PRIORITY.

Joey was such a great salesman! He was really informed and got me a great deal!

Had some issues since I bought my car here. I have had to take it in 4 times for the same thing since I bought it. The service team is usually very nice and super helpful however every time I come in there is a tall skinny blonde lady who checks me in and always has an attitude. Definitely doesn t give me a positive start to the experience not to mention they still haven t been able to fix the issue on my Pilot despite bringing specialists in.

Priority Honda Chesapeake continues to be the BEST! Though I have two Honda dealerships much closer to me, Priority is worth the extra drive! Today they fit me in promptly for a tire issue. Service rep Tae and technician Paul were kind and professional! Thank you for getting me safely back on the road!

Excellent customer service thanks Amanda!
Service is always good no long wait times and if something needs to be address they are always willing to start the necessary repairs to get you on track. Thank you all!!

Tavis Tabb is the man!!! Excellent customer service all around!! Shoutout to Angie Chen!!!

It took some time to get my CRV, but is was worth the wait! Thanks Joey and Denise!

I just got commissioned as an Ensign in the Navy and I received orders to be stationed in Norfolk. I didn't have a car prior to coming to Norfolk so I really needed one to get to and from work. I was referred to this dealership by a friend and I was quite surprised. Vishan Ramnauth did an excellent job of compiling a list of cars for me to test drive based on my needs and wants. During the test drives the salesman made sure to show all the safety features and gave me the pros and cons of the cars I was looking to buy. This made making a decision a lot easier. I purchased a brand new Honda civic hatchback and I am very happy with it. I highly recommend coming here, especially if you are a military service member.

Fast and Friendly...just wish they offered courtesy washes like Checkard Flag

Salesman was very good to deal with. Car was in outstanding shape when delivered. I received a doo recommendation from a friend and found them to surpass my expectations.

The staff at Priority Honda were all helpful! My car buying process was made easy and I would recommend them to anyone looking to buy a car!

I took my honda to this dealership to change two parts on my ac. The condenser and liquid receiver, everything else had already been replaced for the ac. With in 30 minutes of me dropping it off they called me wanting me to trade it in and More

I bought a new Honda Accord here a month ago.. I've already had to put $400 in repairs into my vehicle.. The first guy I talked to about the issue was RUDE and was laughing at a not so funny matter.. then come to find out they still have not paid off my vehicle I traded in and may I add to that comment I've already made my first payment on my Honda 2 weeks ago.. this is not good at all. I'm trying to be patient and work with them but this is not a fun time. I will say that the people in charge do listen to feedback.. the man in charge of service called me to apologize for the inconvenient wait to get my car serviced (2 weeks) therefore I took it to checkered flag for next day service. I know even for oil changes my friends have experienced a long wait.. seems they are always booked up. this has just been a very stressful expirience. I try to give every bad situation the benefit of the doubt.. this is just plain awful though.

I visited on August 11th, looking to lease a honda civic. When I told a salesman i was interested in leasing he only pointed me in the direction and didn't help me after that. He did not take my inquiries seriously and promptly dismissed me. Looks like i wont be purchasing a honda after all. Terrible service.

Ken Bracken met with me to discuss the Exchange program while my Honda Odyssey EX-L was in for routine service (Justin Fox took care of us for Service and was great!). I was not necessarily in the market for a new car, but after my discussion with Ken and then looking at the new features on the 2019 Odyssey EX-L, we changed our minds. He was very easy to work with, he listened to our needs and advocated for us. Thanks to him, I have a new car for Christmas!

It is sooooo nice to have a shuttle bus to take you to work and pick you up when your vehicle is ready!!!

PLEASE DON'T GO HERE!!!!!!! If YOU WANT A SAFE SUV!!!! I purchased an SUV in Mach 2018, I only had 10,000 to purchase a truck I only went to Priority Honda because my family sweared by Priority Honda's reputation. Boy was I WRONG!!! I was showed dirty, smelly and old cars and trucks. I REALLY needed a truck to serve my family needs. I went to many different car dealership but continued to come back to Priority Honda because I felt they would do right by my family. At least that's what the commercial says... So one of the salesman convinced me that this SUV would be purfact for my family. I purchased it within 24 hours I had to bring it back because my licensed mechanic told me it was unsafe for my family to ride in. I took it back and begged for money back they refused!! They kept offering me substandard trucks, I began to cry and my husband became upset. The manger offered me a Beautiful looking KIA SORENTO (SUV that cost me an additional $1,000)I had this SUV for less then 3 months when it began making a loud noise and then it became inoperable(on a bridge at 5 am) I took it to KIA motors to be checked out. I was told it was 2 active recalls on that SUV and that any reputable dealership should not have sold this SUV because of this recall. BUYER BEWARE!!!!! Ladies Beware!!!

Professional fast easy team is there I just feel like as a family member

always good service where my car is concerned but this time they seemed to be understaffed and i had to wait longer than usual for an oil change and inspection

Very helpful associates. Didn't try to push after market products they knew you didn't need or want. Excellent car buying experience

Service side is great. Friendly, and overall comparable in cost. However, If your looking to buy a car, just like every dealership the sales person is standing outside waiting to pounce to see if you need anything.

Great place to purchase car from. However , no need for them to offer free services for your vehicle being they never have appointments when needed in a timely matter. On top of that the service department person I spoke with was rude and nasty. I will never purchase from here again. Service department sucks. Back to First Team Honda I go.

My experiences at Priority Honda have been very good to excellent! I've purchased three vehicles from them over the years. My sales representative Vishan Ramnauth was patient, curtious, knowledgeable and easy to work with. The service department won me over years ago. Louis Vu is the service manager. Very responsive to customers. They seem to work well as a service team. Priority Honda on Battlefield Blvd.is dealership I recommend if you want good experience. Mr. Barco

About a year ago I bought a car from here and my windshield had a crack in it. Andre who was my sales consultant told me that he was going to send someone that Wednesday to my job to fix it. Call back and he told me his window replacing Machanic was sick, so I should call back next week to set up and appointment for the window Machanic to come to my job to fix the crack in my windshield. So I called back and again it was the same thing, he said he would send the guy to my job to fix my windshield. Still no guy came to my job and may I tell u that every time I spoke to Andre he was rude. So after a few months I call back asking about why he hasn't got back with me and he tells me that I have to set up a appointment to come back to priority Honda to get it fixed. I live in Portsmouth so I hadn't had the time to go up there because I have a crazy work schedule, and Andre had told me someone was going to come to my job to fix it. So I called back and asked to speak with the manager and he tells me to set up a appointment and they will fix my windshield. I tried to make an appointment but every time I called the manager and the girl that answered the phone gave me the run around. So since I have not been back there because the sales consultant Andre was rude and the manager just gave me the run around. Now I have to pay to get my windshield fixed. I would not recommend buying a car from here!!!!

Came in to just look and left with a Ridgeline. Thanks to Brandon and Joey. So far so good.

Had a great time at Priority. Got a good deal and an amazing car. Ask for Joseph Farris.

Willing to negotiate price. Fair deal. Top rated service on Angie's List. Looking forward to the long life of the car and super service. Thank You!

The vehicle technician forgot to mention that my back light was out & turn off my tire pressure light. I found this out after I left & called about my concern. The manger apologized for the technician service & will correct my concern.

I came to the dealership to compare prices for CR-Vs and met Tiffany Shaw! She is both personable and professional, with genuine care and concern for her customers! Tiffany turned my comparison shopping into an excellent car buying experience! She made sure I was happy with my purchase every step of the way and she showed me how to program some of the essentials in the infotainment system too! I have already, and will continue to highly recommend Ms. Tiffany Shaw as the go-to auto sales consultant, to family and friends! Thank you, Tiffany (we'll be back)!!!!

What a terrible place ! I was quoted almost 2400$ for a compressor, and recharge. Then called a Honda closer to my house and got quoted 489$. They said my compressor was fine and that I just needed a condensor. DO NOT GO TO THIS HONDA THEY scam you.

My Honda fit is great, but I wish I bought it somewhere else.

The reason I chose Priority is for their free oil/filter changes, and inspections.

It took over 2 hours today to get the oil changed.

I understand places get busy, but I had made an appointment 2 weeks in advance. I hope it goes smoother next time. Maybe I can have them just give me the oil and I'll change it myself. I'm no mechanic, but I can change oil in at least 8 cars in 2 hours.

Before this week, me and my family have had a very fairly positive experience with this dealership. However, the Parts Department was able to do nothing for me for a mistake on their end. I had purchased a spare key from the dealership for my 98 Honda Accord. It was a transponder key. Yet, Jeff, the employee who sold me the key, never mentioned that it need to be programmed. I did not think to try the key because it was a spare and I didn't have a relative opportunity to use it. Why would anything be wrong with it? I learned the hard way... Last Thursday, I had lost my main key for the vehicle so I went to use the spare key. The vehicle doesn't start after repeated attempts. So I get it towed to a mechanic who tells me it probably won't start because the spare key is not programmed. I end up finding the original key and we try to start the car. No problems whatsoever... So I take my recepit of the spare key and the recepit of the mechanic to John who is the manager of the Parts Department. I had to go in three times before I could get to him because there is no one else who can help me apparently and he's hard to find. John tells me he doesn't believe me when I tell him that Jeff didn't tell me it needed to be programmed. This is after I show him the mechanic recepit that clearly says "diagnosed no start due to unprogranmmed key". Two questions: Why in the world would I pay $30 for a key and not pay the $50 to program it if Jeff would have told me it needs it; the key is just a $30 paperweight! Second, if John doesn't believe me, why doesn't he call the mechanic on my recepit?

I will no longer tell my friends and family to use Priority Honda Chesapeake after this exceptionally poor service given to me. When I have clear evidence brought before you and you still treat me this way, it's nothing but childish.

Ray Sanders did a fantastic job finding the car I wanted! Ray Sanders made me feel like a PRIORITY!!!!! Ray Sanders cared about all my concerns and addressed everyone of them! I will tell everyone I know to ask for Ray Sanders at Priority Honda when looking for a car! I have purchased five new vehicles in my lifetime, this is my sixth new vehicle purchase. This by far was the best transaction of a new car thanks to Ray Sanders!
Ray Sanders was the most kind, experienced, fun, and hardworking sales consultant I have ever worked with! Ray Sanders did a fabulous job finding the exact car I wanted! Like I said before this is my sixth new car purchase and ever other sales consultant I have worked with before NEVER took me serious because I am a woman! Ray Sanders treated me with outstanding RESPECT!
Ray Sanders made buying a new car simple and enjoyable!
Ray Sanders was awesome teaching me about all the vehicle features and technology!!!!!
Ray Sanders is a fantastic sales consultant!!!!

Great service and the price wasn't out of control which surprised me. I don't take my cars to the dealership for service but I will return here for my daughters Honda.

First time there as I was very impressed with their customer waiting area setup! Extraordinary!!!

So this is my third car I have bought from Priority Honda .. my most recent purchase was unplanned due to Hurricane Matthew..Vishan and Aaron made it happen ... thank you guys for your assistance .. You have a priority customer for Life

Great service from the great dealership I bought my 2016 Odyssey from. Oh, by the way I live in Williamsburg.

I bought my Kia Rio back in May and Mr. James was very helpful, excellent service. Only thing, it took hours for every thing to be done i for me to drive off the lot, but i was happy.

Kelsey Johnson went above and beyond when helping me purchase a new vehicle !!! Thanks Kelsey

Best Priority dealership and service center around Hampton Roads. Speedy service and great customer service.

They are friendly you don't spend all day waiting to get the work completed there Facility is nice
and clean like the way they treat folks

Great experience at this dealer. Joey was fantastic from start to finish. He really changed the way I view car salesmen

Our salesman Jeff was very helpful, was able to help fix the errors on my credit report in order to get up approved to finance our vehicle and was extremely friendly and helpful.

Hi, I had a little trouble in buying my new 2015 Accord with the trade-in price on my older vehicle but it worked out and so I give them 5 stars for every thing including the final negations.
Thanks to Mike my sales guy for a super job.

very good place they have lot of collections and the sales man "HUGH" is very friendly helped me to choose right one with the best price. i highly recommend this place and i loved my car.

I went in for my state inspection and decided to talk to a sales rep. Sir Travis Robinson was absolutely wonderful. Upbeat and friendly Sir Travis worked very hard to get me what I wanted. I am very pleased with the way I was treated and was not talked to like a nice woman but as a totally no what I want person. I left feeling very good about the whole transaction mostly because of Sir Travis. GREAT JOB !!!

Super nice and even provided a free loaner so that l wouldn't have to sit there all day as l live beyond their 10 mile limit to take you home. I had been with another Honda dealership since l bought my 1st Honda in 2010, it pays to shop with different dealership for best price on repairs and regular maintance. Thank you very much.

My wife and had a great car buying experience at Prioity Honda recently. Our salesman "Freddy" was great! We went in thinking this would be a typical stressful event but Freddy really handled everything so efficiently that we got what wanted at the price we needed and were driving out of there in record time with our new car! Thanks Freddy!

Love my new Accord. Will miss my old one. Joey made things smooth. I recommend this place.