Priority Honda

Amanda my service advisor was nice enough. I don't however agree with the service i got my car back after an oil change .. there was no indication it had been done. There was no sticker and oil maintenance light wasn't even reset. I also had a SRS light that i was having troubleshot but it appears that the service manual had the maintenance team throw parts at a system instead of trouble shooting it to a source. In a closed electrical indication system it is wiring component then source. The troubleshooting process should not have you throw components at it while chasing an issue. I also confirmed this with an auto electric company. Attached you will find the vehicle indication light not reset after paying $600+ in service. Afterwards i took my car tidewater auto electric and it was fixed for $550.

Painfully long waiting time. Always something new that needs to be fixed when your vehicle is in for service they didn't find previously. Though cordial, staff confuses customers with subject matter experts by using acronyms.

I've been taking all of my Hondas to the Honda service on Battlefield Blvd for several years. Today was the first time I did not receive the outstanding courtesy I'm used too. The service person seemed like she did not want to be there. I had an appointment that evidently was not on her screen. I then asked a long time representative, Louis, who has been super every time I've had to speak to him. I guess she found the appointment or fit me in, I wouldn't know because she barely spoke. It's just disappointing going to a place of service, that you are paying for, and feeling like you are being a burden.

I am in the market for a new car I search their website and find a Honda Fit I am interested in possibly getting. I check out the website and the prices say one thing there and the actual sticker value is totally different when I drive to look at the car, they added a $1000 above MSRP "market adjustment fee" on top of about 800 dollars worth of useless stuff like $199 for pin-striping that looks extremely cheap. Not happy I trusted Honda's site to deliver and I definitely won't buy from there.

I sent in all my financial documents prior to going in. Test drove the car and was kept waiting approx 4 hrs. I missed a zoom class I had at 430pm. They added a $500 down payment in which I did not put down, than increased my final out the door price by 500. The finance lady did my survey for me and give herself 100. I never said any of those comments about her. She asked about Will the car familiarization guy and i said he was great. I came home and saw a survey ranting about how great she was. I never answered any questions about her. I gave them a 40 for William the guy who help do my set up and my sales lady was ok. The finance people have no regards for the customer's time and drags things out to sneak or pad your bill. I will be going to another dealership for my oil change. I like my car, but my husband and i did not appreciate our time being wasted. No I would not send anyone to this dealership.

Went here just a few days ago because my vehicle drives very rough and even has a squeaking noise. I paid to get a full inspection to see what the issue was and ended up just getting code readings and was charged $150. Went to another shop and it was determined and proven to have worn out control arm bushings! Not one suspension issue was detected by the Honda technician. Giving it two stars since the sales side was very nice. I m disappointed at their service side and will continue to go mom and pop shop. Shane on them!

Took two and a half weeks in advance to get a oil change. Took 2 hours to get the service done. On a good note they're all nice to me. Will never buy another car from this place again

I had an appointment and service was not good at all.

The service dept. Is the worst greeters because they have none. They do get u out in a reasonable time though.

My Mother and I purchased a new Honda from this dealer on 9/5/16. Our dealings with the salesman were fine. It was when the Manager stepped in to go over financing that things changed. He stated that he had to treat us "gently" since we were female, saw my glare, and changed it to "like my family members." We told him where we wanted to be with a monthly payment and his final figure was nowhere near the MSRP or our actual price paid. At our signing, additional fees were added and increased our monthly payment by almost $50.00. Had we not been exhausted and frustrated from our 5 hours already spent in the dealership, we would have been more aware of the discrepancies and possibly not purchased the vehicle.

Just purchased a vehicle (Honda HR-V) and the sales team was great BUT the finance person was the rudest individual I have ever met. Every question concerning the loan paperwork and numbers were met with the response "HERE let me read it to you AGAIN" or You do not have to worry about that...No kidding! It was that bad. His demeanor and poor attitude was the worst I have ever come across. He is just a very angry and rude individual. I In hindsight I should of walked but the spouse liked the car and the sales force was good. Oh the car does have a ding in it which sales said he would get it corrected and the prep also missed removing some tape....we will see how the follow up goes.

The car advertised on the website was not available. (Could not find the key). Showed us another car that smelled like the previous owners dog. It was overpriced for because of the high mileage and condition of the body.

I give the service department a poor rating strictly on their ability to manage appointment times. It seems that scheduled appointments are ballpark times, if you are early to an appointment you are just adding to your wait time. Punctuality is professionalism if they are running behind on scheduled appointments they should either call the customer before they arrive and offer to reschedule the appointment or at least advise them to arrive later so they are not standing around the already crowded waiting area. One bright note is there free oil change wait time is normally less than 1 hour which is about what it would be at any oil change facility.

Have an appointment for an oil change on our 6 month old Pilot. They said an hour, it's now going on 2 hours. They obviously over book their appointments!

A simple repair, replace a hose, cost almost $300.00. It took 4 hours to do just that.

purchased my first car from priority and not one thing has been easy with this process. from the salesman who kept giving me incorrect info to the service department that was supposed to fix my car and detail it - fixing a ding took much longer than estimated and when i finally got it back it had never been cleaned washed or even vacuumed. Working with financing was also a drag and it took upwards of a month to get my previous loan paid off by them, every time i called i would be directed to finance and they would hangup. highly do not recommend and i will probably just find somewhere else for future service needs.

We bought our car the day after Thanksgiving ( 11/26/2019). Jack, our sales guy was awesome. Fast forward almost 2 months later, we still have no license plates for the car and will be on our 3rd temporary tag. We were told yesterday there was an issue with the tint on the windshield and that s why we weren t able to get the tags for the car. Long story short, the tint has to get removed . And it took my boyfriend going into the dealership to see if our tags had somehow got mailed there to find this out. So disappointed. Hopefully this situation will be rectified soon.

I have been going here for years, and have had great service till today. They have 2 massage chairs that only one of them works, the other has the rollers stuck in the center of your back. As well as the "theater room" had a movie on that skipped every few minutes. When this was brought up, I was referred to a sales person, and then put on hold for 10 minutes where I was advertised these products. I hope that this is fixed soon because I have put their name out there as a very good place to do business with.

We leased a Toyota Corolla from Priority Toyota and purchased a Honda Pilot from Priority Honda. The customer service between the two is like night and day. Priority Toyota runs circles around Honda. We had several issues with service to get items fixed on our new purchase. The service rep tried to tell us that because of the hassle, they vacuumed my vehicle. EVERY TIME my husband takes his Corolla for service at Toyota they vacuum his car in the drive-up. When you are in a customer service position, you are supposed to be personable to the customer. It seems Honda just fills the position with the first person they can get. Needless to say, we will not be taking our vehicles to Priority Honda anymore. There seems to be no consistency in the name "Priority".

Let me start by saying the customer service was great and they made my first car buying experience wonderful. I recently purchased a 09 Chevrolet Malibu with Priority Honda. I was satisfied with my purchase because of the great customer service, but great customer services doesn t make up for their poor car inventory. I have only had this car for three weeks and have come across a number of problems. The car was sold to me past due five month for an oil change, and after calling to schedule an oil change there next available appointment was 2 weeks away. Also when I was given the key to the car the remote didn t work and the sales representative told me that it probably need a battery, and they couldn t fix it because this particular dealership was not familiar with Chevrolet cars. Also since I have purchased the car, the check traction light is on. I feel priority Honda should have done more to ensure this car was ready to leave the lot.

Over proceed service. Constantly trying to nickle and dime.