1. Waited for more than one hour at Accor receptio...

1. Waited for more than one hour at Accor reception counter despite checked in on line.
2. Denied using my remaining Accor vouchers for discounted meals etc on 1st September 2017 as my card expired on 31st August 2017 despite I had renewed the membership about a week ago, but hadn't received my renewed package.
3. Called the local Accor agent Mr William who convinced me to renew my card, but got harsh reply from him by angrily scolded me for calling him on a rest day.
4. Tried getting help from duty manager but was told she couldn't get any reply from Singapore and Hong Kong office. So I could not enjoyed the benefits of Accor membership despite paid and renewed my dues.
5. I couldn't even get at least a few days extension of my just expired card of only one day.
6. I am the Accor member for many years. The quality of the services and member's benefit have gone down the drain.
7. There are now so many free hotel booking apps on line, why on earth should I get humiliated from the Accor agents and hotel staff even as a paying member?