3 years ago
WARNING*** Don't choose this tour company. August ...
WARNING*** Don't choose this tour company. August 2016, we took a pride of Maui excursion. It was supposed to be an all day event, from molokini, to turtle town and back to port. We boarded and went over safety information early that morning. We then got out of the harbor, and I overheard the captain talking to another passenger on the boat. He said we were not going to molokini that it was too windy and the water was too choppy. We also didn't go to turtle town. Instead they took us about 20 minutes up the coast. Dropped anchor and let us snorkel there. I could have parked our car and walked to the point the boat took us and snorkeled there for free. instead I paid good money to go on a tour we didn't even go on. After about an hour everyone had their fill of the 10 fish in that area and the captain decided to take us back. We paid for a 6 or 8 hour excursion and ended up in a driveable location for one hour. They never mentioned that we weren't going to molokini to us. They should have told us before we got on the boat that the conditions were not acceptable and gave us a choice to get a refund, come back another day, or go to the location they chose, but they told us nothing and just lead us to a crappy spot with barely any fish. When I wrote in a complaint they didn't even respond. I am going back in a month and would never choose this charter again. Also their, bottomless selection of alcohol was merely two bottles. One vodka, and the other Rum. What a shame. Don't waste your money with these people. They clearly don't care about their customers.