Prezzo Ltd Reviews

Fast casual Italian chain restaurant in a high-traffic location near Trafalgar Square and the National Gallery. Food is high quality, and service prompt (though restaurant was completely packed with diners). Good pizzas and salads.

Very nice food, reasonable price, odd and a bit slow on the service side but the cleaner had a lovely smile

Amazing food, I really like this chain. As an advice, ask for the special menu, which includes something like starter/dessert and main for 12GBP. They do not give you the special menu unless you ask, so be adviced :D

If you have to eat here it's not terrible. I'm generally against large chains like this but I was dragged here by a coworker. The food wasn't bad but the taste and quality isn't anywhere near what you would find at a lot of other pasta places. I had the sausage ravioli which I enjoyed, but you won't find me coming back here.

a pinch of Italy in the heart of London. Very good pizza to be in London

Classic Italian restaurant, nothing to say, you can go there without risk of deception, you will have a good time, and you will eat good pizzas.

Fancied an Italian and popped in there with a friend. The waiters were very attentive, the food came out on time and to our exact specifications. No complaints whatsoever.

Arrived 12:45, ordered 13:10, now 14:20 and no food or explanation. Will most certainly not be coming back!!

(Food now here. No apology offered; average pasta)

It s not a bad place; but there s no communication with the customer and not really endemic of a relaxing Sunday lunch with friends when you re all hungry

Seated immediately, service was quick and friendly. Would recommend to anyone.
All staff had a sense of humour including Halim.

honestly the pizza was so good, light and fluffy crust and not too intense a flavour. the set meals are worth it in my opinion

Average service; grumpy waitress who almost threw the wine in the glass! Food was good though.

Amazing food that was fantastic value.
They didn't seem bothered when a group of people turned up after the "No pants tube ride" with no trousers on.

Good ambience, comfortable, casual and good food. Staff are friendly.

Rich stone pizza, there is also food suitable for celiacs

Visited recently. The food was good but the only table they had was by the entrance.

We always enjoy our local Prezzos greatly which is why we booked this one in London. Sadly the food and service was not up to the usual standard. Parts of our order were completely wrong and the staff were very indifferent throughout. Generally a great chain to eat at but this particular restaurant lets them down.

Mistakes with orders meant we waited a while. Staff nice, but the mistakes meant a poor show.

Nice restaurant, with friendly staff. Starter was very tasty (pictured), unfortunately the pizza for main was disappointing - I've probably had better frozen pizzas. Sadly the dessert was meh / give or take too :( Mocktail drink we had with the meal was refreshing & tasty through! Super convenient central location near Trafalgar Square - so all in all I think a mixed bag 4 star rating is pretty accurate

Very good place to eat, good quality and good price and excellent service

Most of menu was not available. Toilets out of order and poorly maintained. Have always found prezzo to be expensive for what you get but this has to be the worst one and right on the edge of Trafalgar square!

Such a amazing place. My fiance and I have been there for post valentines dinner and was fabulous. Welcoming, smiling and very friendly staff. The restaurant was full but the orders were coming very quickly. Everything fresh and tasty. Thank you Prezzo. We definitely will come back.

Italian restaurant quite average. Gluten-free pizza not great and spicy, pasta for kids without flavor. Our carbonaras made it possible to catch up ...

Rude manager who could not accommodate 2 adults and child but a couple and a 4 who walked in were fine. Just said no room, didn't even give a waiting time. Stay clear.

Gorgeous food, cosy environment and VERY sweet and caring staff (I couldn't manage all of my food so our waiter brought me a little box and wrapped it up so I could eat it later - such a nice touch, would love it if more places did this!)

Stumbled upon this place prior to a trip to see Monet exhibition. Wow. Old school waiting service and sublime food. Friendly and added to an amazing weekend for this old chef!!

I was looking at somewhere to eat for myself and my husband, before visiting a photographic exhibition in the Mall Galleries and a colleague mentioned that there was a Prezzo's nearby. That would be our choice every time and we weren't disappointed. Good food and service. Glad we got in when we did (around 5.30pm), as got very busy.

A surprisingly outstanding restaurant based in Theatreland of the West End of London. All 5 of us were totally impressed by the very quick and attentive service we received before we had to rush off to a performance over the road at the The London Coliseum.. it was very much appreciated. Thanks to all staff :)

Food was ok but the service very poor. Cramped, noisy and when another customer smashed their beer bottle and spilt drink all over our table, floor and my chair I was brushed aside for staff to clear up and no staff even apologised or even acknowledged it! Won t be coming back.

Lovely restaurant with buzzing atmosphere. Good menu and reasonable prices. Confusing having two restaurant so close and they brought our starter halfway through the main course!

Good food as always in Prezzo. The staff were fun aand helped us all a large table with two families with all we needed.

Lovely food and good atmosphere!
Friendly staff

Service was good however the food was a let down. The chargrilled chicken was not charred, but burnt. Could not eat it. The fries were tasty but too greasy.

Good food, very clean restaurant with a polite and courteous staff.

Great food as always. And staff were very lovely and attentive.

We ate here yesterday. The waitress was pleasant and fine. However the food was terrible. I ordered the pollo rusticana which I often choose at our local Prezzo in Wokingham. The sauce tasted artificial as if from a jar or tin and the chicken pieces bore no resemblance to the chicken served in Wokingham and had seemingly been prepared in a different way - just white pieces of chicken with no specialised pre- cooking. The gorgonzola pasta tasted and appeared equally "artificial". Very disappointed and we couldn't finish our meals. Not what we expect from Prezzo :(

Slow and inattentive service. Many mistakes with our order. We ordered starters which got lost. We frequently had to ask for things like drink top ups, parmesan for dishes, if we could order mains/ deserts. Food was nice but don't expect good service.

Extremely handy since we were going to the Coliseum across the road & I wanted somewhere with gluten-free options. Also they accepted my Tastecard even though I hadn't booked in advance (often a necessity).

Food was good but not very good. Lasagna was quiet black at the side. Service was all right and the price, well you pay for the location. And that is wonderful.

The food was fine but not a lot of flavor. The service was good. Middle of the road restaurant. Nothing special.

Had to wait about 30 minutes to get served, another 20 mins for our drinks to arrive, terrible service, would not go to this Prezzo again

Decent food and work's best with taste card 2 for 1..was very busy at 630 by 830 was quiet

Good location so close to The Trafalgar square and Leiseter square. Good service friendly staff.

Lovely food, excellent service would greatly recomend

Visited London with my sister for a week, we had a fab time!
London had many restaurants but one that stood out for us was Prezzo,
We visited this Prezzo 4 times within the week that we were there. I tried many dishes from their menu.
My sister fell in love with their delicious chicken fungi that comes with a side of mix salad, and a also with the amaretti carrot cheesecake.
Whereas myself quite fancied the chicken bacon avocado salad.
Thank you Prezzo for your endless optional menu and great service.

Great place to eat before an evening at the theatre and no queue, even though we hadn't booked. Even better with a 40% off code from the Prezzo app. Loved the calzone followed by the mini cheesecake and coffee.

Not as good as other prezzos. The food quality was very poor, the chef needs to assessed. Very very poor.

The restaurant was clean and a nice place to grab some food between tourist attractions. The set lunch menu was also good value for money.

I found the service a little brusk, not that anything bad was said, just the way they said it. Food was average for me. The starter, grilled goats cheese, was very good, but the main, a pizza, was just okay. I think I've had nicer pizza from Domino's.

Food is okay. Portions are big better to share them. However, we managed to get a table on a Saturday night without reservation

Delicious. I really enjoyed the starter and the drinks (even though I ordered the wrong one) were really nice. Lemon cannoli :-)

The restaurant is well maintained, but that's the only good thing. We were 6 people and would've complained at the restaurant if we did not have to go to a theatre showing.

Our drink orders were taken swiftly but we waited a long time to get them, and they got it slightly wrong and forgot our tap waters for the table. Next we ordered our food and waited even longer to get our starters. When they came they were all cold. 2 of us got the soft baked stuffed mushrooms and they looked different from each other. One of them had the filling missing from 2 of the mushrooms.

Then we waited a while for our plates to be collected, and even longer for our mains to arrive. One waitress gave a very snide and aggressive remark while we were trying to catch her attention to ask to clear our plates so we could get the mains. With an aggressive gaze and tone she says "what... something you want? Why are you looking at me?"... all because we were looking to try and get her attention because we didn't plan on staying here all night!

Then we got our mains, at this point it was no surprise that they were cold. 2 people ordered the same pizza - 1 regular and 1 large size. The large pizza had fewer toppings than the regular!! Anyway the one redeeming quality was that the food tasted good. We finished off, paid and left. We were initially going to get dessert but with that low quality and slow service we didn't want to be there anymore. Sadly we won't be returning there again.

Poor service .hair in the food not the first time we found hair in the pasta and pizza.the manager was very good at driving customers out.
Would not recommend this place to.anyone.

One of the low-key best places to eat in the Leicester Square area - exquisite house red wine, followed by a spectacular cheesy Carbonara Al Forno, with attentive and friendly service! Only negative part about our meal was that it had to end! Will definitely be back!

Nice place, full of life and beautiful people.

Very nice staff.

Courses are well served and prices are fair.

Recommend lasagna and red wine.

Fantastic wonderful service good food. Love it will go again and recommend to all my friends. Great staff.

Delicious food
Staff very nice n checks on you to make sure everything is good.

Very tasty food, take into consideration that it is crowded and noisy

Overall it was ok. The space is bigger than it looks so they can accommodate walk in diners.