On the front end, this dealership seemed like the ...

On the front end, this dealership seemed like the perfect place to buy a new Mazda 6. They verbally committed to a great price ($3000 off MSRP) and communication was great. I live approximately 3 hours away and we were looking to trade in a vehicle. Before committing to purchase and driving down to Kansas City, I asked to have the quote put in writing and asked what they use for trade-in value (KBB, NADA, etc). As soon as I asked for this, they asked for the information on my trade, all of which I provided. After providing this information, communication became almost non-existent. I left 2 voice mails and sent 4 emails in the span of 3 weeks, most of which were not even responded to. At the end of three weeks, I contacted the General Manager of Premier Mazda explaining my experience, to which I also received no response.

It became clear to me during this process that Premier Mazda uses deceptive practices to lure customers in, but are unable to actually follow through on their promises. I have certainly lost any trust or respect I had for the dealership and would not recommend them to anyone else.